“Having had some awful experiences withlettings agencies in the past, ......”
5 Star Review
Sep 15,2016
By:
'Jeff'
Sep 15,2016
Branch: Edinburgh, 20 Nicolson Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: EH12
Branch: Edinburgh, 20 Nicolson Street
Lettings (as a Tenant)
Postcode: EH12
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Having had some awful experiences withlettings agencies in the past, we were delighted to discover that Southside managed our tenancy in the most helpful and professional manner we could have wished for. There was one initial problem, in that they misplaced our tenancy application form after we had submitted it, but once we had queried this the problem was immediately addressed. Our application was found, processed and accepted within the hour.
Maintenance issues were addressed immediately; Leah was especially helpful in arranging speedy responses to our broken washing machine and oven, and followed these up to make sure they were in working order once seen to.
Our deposit was immediately placed into the deposit protection scheme (and we weren't harangued to make a deposit on showing an interest in the property, unlike certain other Edinburgh based agencies who seem to be only interested in getting cash out of prospective tenants ASAP). The inventory, condition check and checkout procedure all went very smoothly.
The team at Southside were always ready to deal with queries on the day of calling, or return calls if issues couldn't be resolved immediately. Leah, our lettings manager, was particularly helpful. It was also refreshing to experience a pragmatic approach to running the tenancy. For example, we were going to be 2 days late on a monthly payment, and after trying various options and explaining the situation, Southside were flexible enough to give us a couple of days' grace to get the money to them, rather than imposing a fine.
In a world where letting agencies generally have a bad reputation, Southside Property Management seem to be the excellent exception. Thank you,and keep up the good work!
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