Leaders
Bromley, BR2
3.4/5, 18 reviews
50% recommended
0% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction

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“I have had nothing but aggro from the first day ......”

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Sep 13,2016
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By: 'carl'
Sep 13,2016
7 people found
this helpful
I have had nothing but aggro from the first day we moved in to the property.briefly incomplete inventory,staff always unavailable or in meeting when you want them, always to be told they will ring back which they don't, always chasing them, the contractors they use are all cowboys & when you have an issue leaders get them to ring direct - they refer to the customer as "mate",i was sent a quotation by mistake once & you should have seen the inflated prices quoted & they got the job - leaders obviously taking a percentage & ripping the landlord off at the same time - periodic inspections smiley smiley coming round taking photos of all my issues & doing nothing about them & then 6 months on I get another one & when I tell them the way it is - lone behold I get a section 21 through the letterbox & a for rent board attached . these people should not be in business & should be shown for what they are. I cannot fathom out how they are rated so highly as I have read so many similar reviews as mine over the past few weeks.
Comment on agent fees
extremely high
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Latest Reviews

View all Reviews 18
16th Feb 2023
reviewed by 'Kym19'
“I wish i could give zero star, cursed the day i met them, i pay £1400 a month ruin my health, ......”
8th Feb 2022
reviewed by 'Kirsten'
“Toni and Lisa are just wonderful. I have been with Leaders, Bromley for 6 years, until I moved recently. Prior to ......”
14th Oct 2021
reviewed by 'Ruth'
“I would like to thank the staff at the Bromley leaders office for their professional behavior in all my interaction ......”
21st May 2021
reviewed by 'David'
“Had an issue with my heating and hot water.Absolutely fantastic service.5 Stars all round for Toni Hartwell.Dealt with ......”
18th Mar 2021
reviewed by 'Ella'
“Will M was a pleasure throughout whole process of renting a Property. Professional, efficient and genuine. Highly recommend and an ......”
24th Jan 2021
reviewed by 'Martin'
“Had a problem in the property that we rent. Toni in the office got it sorted ultra quick. Also thanks ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Leaders
20-21 Church Road
Bromley
Kent
BR2 0EG
020 8460 7333

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 100% £0 £0
Lettings 0% 50% £795 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 6 8 0 0 1 0 1 0
Areas covered
  • BR1
    BR2
    BR3
    BR6
    BR7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Avoid avoid at all cost...”

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Feb 16,2023
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By: 'Kym19'
Feb 16,2023
0 people found
this helpful
I wish i could give zero star, cursed the day i met them, i pay £1400 a month ruin my health, moved in every body happy, smooth process big house big garden. i had a 1 month old baby. over 6 weeks in black mould was coming out ...
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“Toni and Lisa are just wonderful. I have bee......”

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Feb 08,2022
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Toni
By: 'Kirsten'
Feb 08,2022
0 people found
this helpful
Toni and Lisa are just wonderful. I have been with Leaders, Bromley for 6 years, until I moved recently. Prior to this I rented from other estate agents. I have never felt as safe and respected as a tenant, as I did with Toni Hartwell dealing ...
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“I would like to thank the staff at the Bromle......”

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Oct 14,2021
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lisa
By: 'Ruth'
Oct 14,2021
0 people found
this helpful
I would like to thank the staff at the Bromley leaders office for their professional behavior in all my interaction with them since the start to the end of my tenancy. I especially wish to recognize Toni Hartwell who was my property manager for the ...
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“Had an issue with my heating and hot water.......”

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May 21,2021
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Toni
By: 'David'
May 21,2021
0 people found
this helpful
Had an issue with my heating and hot water. Absolutely fantastic service. 5 Stars all round for Toni Hartwell. Dealt with the problem professionally, informatively, quickly & friendly. Thanks Toni...
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“Will M review ....”

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Mar 18,2021
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Will
By: 'Ella'
Mar 18,2021
0 people found
this helpful
Will M was a pleasure throughout whole process of renting a Property. Professional, efficient and genuine. Highly recommend and an Asset to the team....
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“Had a problem in the property that we rent. T......”

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Jan 24,2021
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Toni
By: 'Martin'
Jan 24,2021
0 people found
this helpful
Had a problem in the property that we rent. Toni in the office got it sorted ultra quick. Also thanks to the plumbers Eddie and Jodie for good work....
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“Outstanding...”

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Oct 21,2020
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Fiona
By: 'Alleena'
Oct 21,2020
0 people found
this helpful
Leaders let my property for me in a quick and timely fashion and I’m super happy with the tenants they found. The Lettings Manager Fiona Minnett was extremely helpful throughout with her wealth of knowledge and kept me updated throughout the whole process. She ...
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“Excellent Service...”

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Jun 11,2019
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By: 'Heats'
Jun 11,2019
0 people found
this helpful
The sales team are very helpful, friendly and knowledgeable and throughout the whole buying process this really made it easier - I have friends that have had bad experiences with other agents, I would definitely recommend using them...
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“EFFICIENT SERVICE...”

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Apr 04,2019
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By: 'D'
Apr 04,2019
0 people found
this helpful
I have been a tenant in a Leaders managed property since 2013. The service I have received has been efficient, helpful and friendly at all times throughout my tenancy. In particular, the Property Management Officer in charge of my premises, Nikita Gibson, has always dealt with ...
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Comment on agent fees
Reasonable
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“I have had nothing but aggro from the first day ......”

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Sep 13,2016
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By: 'carl'
Sep 13,2016
7 people found
this helpful
I have had nothing but aggro from the first day we moved in to the property.briefly incomplete inventory,staff always unavailable or in meeting when you want them, always to be told they will ring back which they don't, always chasing them, the contractors ...
read full review
Comment on agent fees
extremely high
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“When I move into the property the there was a ......”

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Sep 07,2015
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Sue
By: 'nadia'
Sep 07,2015
7 people found
this helpful
When I move into the property the there was a broken blinds in the bedroom which was not fixed for 6 months The property was leaking, toilet could not flushed properly, the property was damp (mould on bedroom walls) reported but no action was taken . poor ...
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What agent could do to change your mind?
Communicate and follow up issues raised
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“As a landlord I used leaders for over 8 years to ......”

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Apr 28,2014
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By: 'mark15'
Apr 28,2014
0 people found
this helpful
As a landlord I used leaders for over 8 years to rent out and managed my flat generally they did an ok job of taking the commission and finding tenants they were poor at invoicing, several times ive had to remind them, they were poor at ...
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What agent could do to change your mind?
get organised and have enough staff who think to do the job
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“Terrible terrible Agents. PLEASE PLEASE AVOID THEM AT ALL COST. ......”

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Dec 30,2013
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By: 'rose030372'
Dec 30,2013
2 people found
this helpful
Terrible terrible Agents. PLEASE PLEASE AVOID THEM AT ALL COST. The previous tenant came to the property i rent from Leaders to pick his letters and warned me about them. Terrible, greedy agents, they will not repair anything in the property and battle with you ...
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“I have been renting through Leaders (formerly Curtis Haines) for 5 ......”

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May 14,2013
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Julie
By: 'underthesea11'
May 14,2013
6 people found
this helpful
I have been renting through Leaders (formerly Curtis Haines) for 5 years. In that time, I was never able to speak directly to anyone about any maintenance issues I had. Emails went unanswered, staff were rude, I was forever being given misleading information ie. "we will ...
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What agent could do to change your mind?
I never received any sort of service from Leaders whatsoever. If they wanted to change my mind about them, then they should have provided me with at least a proper service as a tenant. Disrepair issues went un-resolved, I was never able to speak to anyone, emails were completely ignored and the staff lied on numerous occassions. I am also still awaiting the return of my deposit, so technically they are witholding money from me too.
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“I have no issue with the actual branch when it ......”

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Mar 15,2013
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By: 'Caroline'
Mar 15,2013
6 people found
this helpful
I have no issue with the actual branch when it comes to the lettings and Toni and Amy were both helpful. I did, however, find the fees to be rather excessive... £30 for a reference seems somewhat money grubbing! I have had a few issues since ...
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What agent could do to change your mind?
Do something about the fees. Charging a tenant ‚£30 if they don't show up at an appointment is fine as long as you afford them the same courtesy. increase the 'check out charge' and don't charge a separate fee for the reference. Get back to people with a holding reply so people know that you aren't just ignoring them. Maybe just be a bit more considerate towards the tenants as well as the landlords.
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“Steve Love assisted myself and my partner in finding a ......”

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Nov 02,2012
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Steve
By: 'Brent'
Nov 02,2012
0 people found
this helpful
Steve Love assisted myself and my partner in finding a rental property in Brighton. Steve was fantastic! He brought a down to earth attitude to our meeting and to the viewings asking us the right questions to help us understand what we wanted out of ...
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“I have just rented out my flat for the first ......”

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Sep 13,2012
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By: 'Hilary'
Sep 13,2012
1 people found
this helpful
I have just rented out my flat for the first time, and used Leaders. I found all the staff inboth Bromley and Beckenham really helpful friendly and efficient. The communication was excellent and I felt they worked really hard on my behalf to find a ...
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“Leaders in bromley which was formerly know as Curtis HainesHaving ......”

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May 22,2012
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By: 'Anon'
May 22,2012
7 people found
this helpful
Leaders in bromley which was formerly know as Curtis Haines Having lived in a property rented by leaders for 3 years all i can say is at every hand it has been a very bad experience Moving into the property was very quick and efficent almost ...
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