100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
60% lettings fee satisfaction
Sep 08,2016
Sep 08,2016
2
people found
this helpful
this helpful
Do not ever expect your call returned. After paying our fees for reference and credit checks, came back with a nil income because rent4sure who they use can not read an application nor a bank statement. Actually managed to get a call back about this after leaving so many messages we lost count. Thought things would be fine after speaking to Sue who was going to forward all the documentation required to a contact at rent4sure and point out the error made. Called back 2 days later to find out any update, not in office but will pass on message. Next time on the phone but will pass on message. The post it notes after a week must have been touching the ceiling. When eventually making contact it we were applicants for a rental property easily forgotten as one could hear the notes being read out. So after being lectured how there was no guarantee on how long it would take and the fact that our kids needed to start a school and we were now living with a friend was not their issue, I was told at 10 past 3 on the Monday afternoon that she would call rent4sure for an update and call me right back. It is now Thursday and not a word. I can not start on how unprofessional they are, how poor the communication is, how little effort they actually put in for customers. I thought the customer service at BT was bad, but I can assure you, BT *shine like bright beacons in the world of customer service compared to this shambles. I gave them one star as that was a minimum, please do not think they deserve any. I shall be pushing for a refund of my money but don't expect to see that any time soon. Considering we drove for 7 hours to view the property, this has been a very costly lesson.
Comment on agent fees
They would be rather good had we come to any outcome, but as yet, we have still not seen what they are doing for them.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Aug 2024
reviewed by 'Riped taff'
13th Jan 2021
reviewed by 'Hugh'
12th Oct 2017
reviewed by 'Michelle'
27th Jul 2017
reviewed by 'Elaine'
Opening Hours
Address
Morris Marshall & Poole
10 Broad Street
Newtown
Powys
SY16 2LZ
01686 626160
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £150,000 | £385,000 |
| Lettings | 50% | 60% | £510 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 3 | 0 | 0 | 1 | 0 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 10,2024
Aug 10,2024
0
people found
this helpful
this helpful
They were great till I had to leave the the property they tried to take advantage of disabled person Angus took a dump in my toilet and tried to charge me for cleaning...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 13,2021
Jan 13,2021
0
people found
this helpful
this helpful
Placed for sale in August 2020 with the Newtown office after realising the agent I was with was not performing. MMP were outstanding in every respect they obtained 12 viewings in 13 days (Inclusive of weekends) whereas the other agent managed 3 in 5 weeks. Their communication was brilliant and ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 17,2019
Oct 17,2019
0
people found
this helpful
this helpful
Friendly, helpful service from a long established Mid Wales firm. Quick sale achieved without difficulty. Would recommend without hesitation. Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 02,2019
Oct 02,2019
3
people found
this helpful
this helpful
Simply they promised me the property with avoice mail confirmation then later they change their mind cause my current landlord back in time turned up after 3weeks of ignoring the ref request and said that I am a noisy neighbour.JUST AFTER I handed the ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 12,2017
Oct 12,2017
5
people found
this helpful
this helpful
Disgusting service from this estate agent.
Was due my deposit back as stated in the contract 10 days after handing the keys back.
Have called various times and 12 days later still no deposit each after being told it would be paid back.
Staff member Andrew has ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2017
Jul 27,2017
0
people found
this helpful
this helpful
We have recently sold our property with MMP.The service that we have received from start to finish has been very professional.
We have dealt with Mrs Orrells and Mr A Turner mainly and they have both been brilliant in dealing with the sale....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21,2017
Jun 21,2017
8
people found
this helpful
this helpful
I recently dealt with MMP and found their customer service absolutely appalling and extremely bias. They lack the ability of making you feel comfortable buying a property, especially as a cash buyer willing to pay the full asking price because they were too demanding and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20,2017
Jun 20,2017
6
people found
this helpful
this helpful
Very unhelpful staff. I will never recommend this company. For buying, selling or rental. They made you feel uneasy, even when you are the buyer....
read full review
read full review
Comment on agent fees
They get paid to much for the lack of work.
Was this helpful?
Yes
Yes
Sep 08,2016
Sep 08,2016
2
people found
this helpful
this helpful
Do not ever expect your call returned. After paying our fees for reference and credit checks, came back with a nil income because rent4sure who they use can not read an application nor a bank statement. Actually managed to get a call back about ...
read full review
read full review
Comment on agent fees
They would be rather good had we come to any outcome, but as yet, we have still not seen what they are doing for them.
Was this helpful?
Yes
Yes
Sep 08, 2016
View all comments
(1)
Further to your comments which we do not agree with, if you wish to contact myself I will be pleased to discuss the matter with you in private.
Andrew Turner, Morris Marshall & Poole
01686 626160 ...
May 01,2015
May 01,2015
2
people found
this helpful
this helpful
After trying to find a property in the Powys area, we contacted MMP as they seemed to have a lot of suitable properties. As a trust we are unable to follow the conventional rules that would apply however we were happy to pay all fees ...
read full review
read full review
Was this helpful?
Yes
Yes
May 06, 2015
View all comments
(2)
We note your comments on the above website and have undergone an internal review of our operations in this matter. We are always open to constructive comments regarding our letting procedures which, incidently, are always under review and being improved upon all the time. But to just launch your views without contacting a Senior Manager or Partner leaves us staggered.. At all times during the course of your dialogue with one of our senior staff members, we have been most courteous and straight w ...
Aug 23,2014
Aug 23,2014
2
people found
this helpful
this helpful
Closed up shop over half hour before they should have. Leaving the front door at 16.55. Then speaking to me with a very aggressive attitude as though i was in the wrong. Not what i would expect of an employee that should be helping customers....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 26, 2014
View all comments
(1)
Dear Joe
We are sorry to here your dissatisfaction with us, please attend our Newtown office and we will be happy to resolve this problem as soon as we can for you. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Andrew Turner, Morris Marshall & Poole
01686 626160