100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 07,2016
Sep 07,2016
5
people found
this helpful
this helpful
We engaged Campsie based on two meetings with one of their representations. In our final meeting, when we were signing the contract, she explained she was leaving the company but would handover to another member of staff who would contact us immediately. No contact was made. I tried to get in touch with Campsie, but got no call backs until finally the MD emailed me, forwarding an email we had sent from the previous year and asking if any progress had been made! I explained that yes, we had signed a contract, and yes they were supposed to be taking over our management! He then stalled for several weeks, after which time he allocated a member of staff who had apparently left the company and rejoined (for reasons we do not know) and cited that as why he couldn't respond to us ... and he assumed we completely understood. I said no, I do not understand why that precluded you responding to emails and phone calls, and more than that, it makes me very uncomfortable having someone assigned to us who left the company and returned ... when we do not know the reason behind their leaving. We got to a point where it was clear our original contact had not told the company anything about what our priorities were, and if she had, they had completely mislaid all information. They were incredibly unhelpful, but the MD very good at giving a salesman pitch whenever I managed to get him on the phone. We finally agreed to move to another agency, and the handover Campsie have provided is appalling. They have basically not opened any files, not dealt with anything, so now we have service charges bouncing back and invoices unpaid. A complete nightmare and one I feel we were completely hoodwinked into. Appalling in every sense of the word. I will send this complaint to the Property Ombudsman when I have time to deal with this, which has taken up so much of my time already.
Comment on agent fees
No comment on this - if we had paid them believe me, I would be seeking legal advice.
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Latest Reviews
7th Sep 2016
reviewed by 'LinResidents'
20th Mar 2014
reviewed by 'Colin'
5th Jul 2013
reviewed by 'Tony'
14th Jun 2012
reviewed by 'Movealong'
25th Mar 2011
reviewed by 'peaches'
13th Aug 2010
reviewed by 'HousebuyerWindsor'
Opening Hours
Address
Campsie
80 Peascod Street
Windsor
Berkshire
SL4 1DH
01753 869055
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Sep 07,2016
Sep 07,2016
5
people found
this helpful
this helpful
We engaged Campsie based on two meetings with one of their representations. In our final meeting, when we were signing the contract, she explained she was leaving the company but would handover to another member of staff who would contact us immediately. No contact was ...
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read full review
Comment on agent fees
No comment on this - if we had paid them believe me, I would be seeking legal advice.
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Yes
Mar 20,2014
Mar 20,2014
4
people found
this helpful
this helpful
Campsie were appointed as Managing Agents of our estate on 01 February 2012. From that date all I have received from them are threats to curtail my right to rent my property should I not immediately rectify our tenants' breach of the rules. I am now in ...
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What agent could do to change your mind?
Provide the expected service to Members that they are being paid forAttached Filesnbsp;
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Jul 05,2013
Jul 05,2013
3
people found
this helpful
this helpful
We have just sold a property with Campsie, this was a difficult property to sell due to it's condition and location, Anita and Luke worked incredibly hard, they kept in contstant contact with us, always giving us feedback on viewings.
I praise them very highly.
...
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Jun 14,2012
Jun 14,2012
4
people found
this helpful
this helpful
Having used letting agents in a capacity of landlord and tennant over 15 years, Campsie unquestionnably are the worst I have ever come across. Painfully slow, unbelieveably unprofessional and basically painful dealing with them in any and all aspects. I could catalogue the issues but would ...
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What agent could do to change your mind?
Doing the job that they are paid for in a professional, straight forward and timely manner! Not much to ask really!Attached Filesnbsp;
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Mar 25,2011
Mar 25,2011
8
people found
this helpful
this helpful
Unprofessional and lacked any responsibility. Felt as if they favoured the landlord in many ways. Not to be recommended....
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Aug 13,2010
Aug 13,2010
6
people found
this helpful
this helpful
Unbelievable attitude, unprofessional, and untrustworthy. Would I buy a house I wanted from these people no. Would I buy anything else from them, no. Completely unrealistic valuations of properties, very irrational approach to challenges. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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