100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
0% lettings fee satisfaction
This company is no longer in business.
Sep 04,2016
Sep 04,2016
3
people found
this helpful
this helpful
I HAVE HAD EXCELLENT EXPERIENCE WITH ONE PERSON IN THE SALES TEAM, LIZZIE HARDCASTLE, ( 5 star) SO MANY APOLOGIES IN ADVANCE. THIS IS A COPY OF MY RANT OF A LETTER WHICH IS ONLY TO DO WITH THE LETTINGS DEPARTMENT WHO SEEM TO HAVE NO POWER TO MAKE A LETTINGS PROPERTY SAFE THAT I USED TO LIVE IN.
Dear Sir/ Madam,
I should have written this email 5 years ago when I started a let with you.
It was a horrendous experience having to deal with your lettings department and the owners. ( The issues were endless and I cannot bear to list them all)
I have since witnessed two wonderful sets of neighbours ( we bought a house opposite) leave in complete frustration at the unsafe, unresolved problems at the same LETTINGS property. It had these problems, specifically the electrical faults when we lived there.
The present tenants are a credit to themselves and our village and they too have had enough. I have just listened to them talk in the street, in between near tears, to her internet provider, with no success at getting her Internet fixed. The same electrical fault we had 5 years ago which meant several sockets fused the whole house when used, blew up her wifi last week. The phone line is also useless....hence she has to use her mobile in the street.
I am appalled at the lack of action from yourselves and the owners . You are managing an unsafe property.....which has been unsafe for 5 years. ( leaks through light fittings , wobbly glass in oven- all present 5 years ago)
I have had enough of seeing great tenants leave that property on the verge of nervous breakdowns so I am sending a letter and this email to the Property Ombudsman. I have reported you, and the owners to the local authority and I am considering a joint law suit from past tenants, starting with myself in August 2011.
Collectively we have all been quite patient and you are ruining people's lives and communities. Enough is enough.
I would appreciate confirmation that someone in authority has read this and will respond immediately.
Yours, in complete frustration and disgust,
NB the one star is a mean average of 5 out of 5 for Lizzie and -3 out of 5 for LETTINGS)
Lucy Whiteside
Dear Sir/ Madam,
I should have written this email 5 years ago when I started a let with you.
It was a horrendous experience having to deal with your lettings department and the owners. ( The issues were endless and I cannot bear to list them all)
I have since witnessed two wonderful sets of neighbours ( we bought a house opposite) leave in complete frustration at the unsafe, unresolved problems at the same LETTINGS property. It had these problems, specifically the electrical faults when we lived there.
The present tenants are a credit to themselves and our village and they too have had enough. I have just listened to them talk in the street, in between near tears, to her internet provider, with no success at getting her Internet fixed. The same electrical fault we had 5 years ago which meant several sockets fused the whole house when used, blew up her wifi last week. The phone line is also useless....hence she has to use her mobile in the street.
I am appalled at the lack of action from yourselves and the owners . You are managing an unsafe property.....which has been unsafe for 5 years. ( leaks through light fittings , wobbly glass in oven- all present 5 years ago)
I have had enough of seeing great tenants leave that property on the verge of nervous breakdowns so I am sending a letter and this email to the Property Ombudsman. I have reported you, and the owners to the local authority and I am considering a joint law suit from past tenants, starting with myself in August 2011.
Collectively we have all been quite patient and you are ruining people's lives and communities. Enough is enough.
I would appreciate confirmation that someone in authority has read this and will respond immediately.
Yours, in complete frustration and disgust,
NB the one star is a mean average of 5 out of 5 for Lizzie and -3 out of 5 for LETTINGS)
Lucy Whiteside
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Latest Reviews
11th Oct 2017
reviewed by 'John'
28th Jul 2017
reviewed by 'James'
16th Dec 2014
reviewed by 'Twinkle-toes'
6th Apr 2013
reviewed by 'FED'
11th Jun 2012
reviewed by 'moomoooo'
Opening Hours
Address
Simpson & Partners
43-45 High Street
Thrapston
Northamptonshire
NN14 4JJ
01832 731222, 0845 4021002
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 50% | 0% | £600 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 1 | 0 | 0 | 0 | 1 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 11,2017
Oct 11,2017
7
people found
this helpful
this helpful
Worst agency i had to deal with. Wanted to buy a house through them, communication is appaling! I think this was my worst experince with an estate agent and i wouldn't a house listed with cause they're useless!...
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Jul 28,2017
Jul 28,2017
7
people found
this helpful
this helpful
Incompetent beyond belief! Simpsons were in the process of evicting a tenant on a property they manage for me and served the first section 21 notice. Once I received this I forwarded to my solicitor to check who confirmed that it was worded correctly and was ...
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Comment on agent fees
Standard
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Sep 04,2016
Sep 04,2016
3
people found
this helpful
this helpful
I HAVE HAD EXCELLENT EXPERIENCE WITH ONE PERSON IN THE SALES TEAM, LIZZIE HARDCASTLE, ( 5 star) SO MANY APOLOGIES IN ADVANCE. THIS IS A COPY OF MY RANT OF A LETTER WHICH IS ONLY TO DO WITH THE LETTINGS DEPARTMENT WHO SEEM TO HAVE NO POWER ...
read full review
read full review
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Yes
Yes
Dec 16,2014
Dec 16,2014
2
people found
this helpful
this helpful
I'm not a big player in the rental market ¢â‚¬â€œ I have several properties but I'm gradually taking them away from Simpsons; they charge a high price for a very low service. Their lettings staff is inadequately trained and out of their depth when confronted with ...
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What agent could do to change your mind?
Provide an honest and comprehensive service instead of the shortcuts and neglect offered.Attached Filesnbsp;
Comment on agent fees
The fees would be OK if the actual service was up to the mark. Little failings that staff didn't learn from built up to a level of discontent that just became overwhelming.
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Apr 06,2013
Apr 06,2013
4
people found
this helpful
this helpful
Used this company for the sale and purchase and I have come to believe they are completely incompletant.
The sales particulars for our home were sent to us with another customers attached. When we did sell they put the sold board up 6 doors away.
The ...
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Oct 28, 2016
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(1)
Very true, I have same even worst experience they don't care once deal is secured and don't bother by saying that they don't care for buyer as they earn money from seller. Bull shit won't advise to buy or sell any thing through them ...
Jun 11,2012
Jun 11,2012
1
people found
this helpful
this helpful
While our application for the property was being processed we had numerous issues regarding communication... often promised to return our calls although these were always broken, the only explanation I received was that our agent was unavailable and I was being referred to another of ...
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What agent could do to change your mind?
Just done their job!!!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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