Belvoir
Whitehaven, CA28
3.4/5, 12 reviews
57% recommended
78% lettings valuation accuracy
55% lettings fee satisfaction

“Avoid this company like the plague. I have never come ......”

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Mar 12,2012
Minithumbdown
By: 'fedup'
Mar 12,2012
16 people found
this helpful
Avoid this company like the plague. I have never come across a more unproffesional, rude, incompetant bunch in my life. Will cause you complete stress and hassle and arent members of ARLA so no protection when they mess up your tenancy!
Completely terrible agents.
Never return calls.
Pay rent to me late every month
I had to call them to say the rent hadnt been paid (tenant hadnt paid 2mths rent and they didnt even notice!)
High turnover of staff
Staff have no clue how lettings work, obviously not trained
Staff are rude and unproffesional on the phone, very negative/fobb you off as much as they can, say the person you are calling for is out of the office (when you can hear them in the background!).
What agent could do to change your mind?
Avoid this company like the plague. I have never come across a more unproffesional, rude, incompetant bunch in my life. Will cause you complete stress and hassle and arent members of ARLA so no protection when they mess up your tenancy! Completely terrible agents, takes them weeks to advertise the property Never return calls. Pay rent to me late every month I had to call them to say the rent hadnt been paid (tenant hadnt paid 2mths rent and they didnt even notice!) High turnover of staff Staff have no clue how lettings work, obviously not trained Staff are rude and unproffesional on the phone, very negative/fobb you off as much as they can, say the person you are calling for is out of the office (when you can hear them in the background!).
Attached Filesnbsp;
Was this helpful? Yes
By: tearingmyhairout
May 08, 2012
We are having the exact same problems with the Whitehave office, no one returns my calls, tenant hasnt paid rent and I have been told to chase it up myself (we are paying for a fully managed package!) No one ever returns our calls, I am actually sending them a phone bill to show how many calls we have made to them over the 3 months we have used them. I cannot wait until the 6 month contract is up. Never would use Belvoir again.

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Opening Hours
Address

Belvoir
72 King Street
Whitehaven
Cumbria
CA28 7LE
01946 590550

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 78% 55% £450 £550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 4 1 1 0 0 0 0 0 0
Areas covered
  • CA13
  • ca19
  • CA15
  • ca25
  • CA14
  • ca24
  • CA28
  • CA27
  • CA21
  • CA22
  • CA26
  • CA23
  • CA20
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NALS DPS SAGEagent
Latest Properties

No Properties

“Carrie-Anne is an absolute assett to the company. Throughout the ......”

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Jun 22,2017
Minithumbup
Carrie-Anne
By: 'Mrs'
Jun 22,2017
0 people found
this helpful
Carrie-Anne is an absolute assett to the company. Throughout the process Carrie-Anne's professionalism and great customer service skills have shone through, with a caring and efficient service provided throughout the process, no question or query was ever too much to ask and her support from ...
read full review
Comment on agent fees
Slightly higher than some agents, but good customer service worth it!
Was this helpful? Yes

“Carrie-Anne has always been very helpful, and quick to respond ......”

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May 05,2017
Minithumbup
Carrie-Anne
By: 'Jacqueline'
May 05,2017
0 people found
this helpful
Carrie-Anne has always been very helpful, and quick to respond to any queries. We live a long way from Cumbria, so it is good to know that we have an excellent agent looking after our son's property....
read full review
Comment on agent fees
Standard
Was this helpful? Yes

“Absolutely awful estate agents do not rent or buy from ......”

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May 04,2017
Minithumbdown
Tracy
By: 'Mickey216'
May 04,2017
1 people found
this helpful
Absolutely awful estate agents do not rent or buy from here horrible useless staff The place needs shut down 0/10 Go with a good estate agents...
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Comment on agent fees
Bad
Was this helpful? Yes

“I have been using the Whitehaven Belvoir office for around 4 ......”

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Mar 07,2016
Minithumbup
By: 'Jo'
Mar 07,2016
0 people found
this helpful
I have been using the Whitehaven Belvoir office for around 4 years on my 'let only' tenancy. I noticed a huge (positive) difference when the new management/team took over, the overall rental process was much slicker and my property seemed to let quicker. Over the ...
read full review
Comment on agent fees
I've had no need or desire to compare their fees with other agents fees over the years but I can recall they were fair when I first started using Belvoir.
Was this helpful? Yes

“My experience of dealing with Belvoir, Whitehaven Branch has always ......”

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Feb 29,2016
Minithumbup
Tracy
By: 'Maureen'
Feb 29,2016
0 people found
this helpful
My experience of dealing with Belvoir, Whitehaven Branch has always been posative. I have used them on multiple occasions over a number of years on a tenant find basis and have always found them to be friendly, professional and helpfull and they suceeded in finding ...
read full review
Comment on agent fees
I think that fees are about average.
Was this helpful? Yes

“Although it took a while to find the ideal tenants, ......”

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Oct 26,2015
Minithumbup
Tracy
By: 'Whitehaven'
Oct 26,2015
0 people found
this helpful
Although it took a while to find the ideal tenants, which is probably the much a matter of local market conditions and property condition as it is the marketing, the new Belvoir in Whitehaven have always been very proactive with respect to property management, and ...
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Comment on agent fees
They are in line with the market, as far as I can tell.
Was this helpful? Yes

“overall a very easy professional service to deal with, informative ......”

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Oct 21,2015
Minithumbup
Tracy
By: 'Landlord'
Oct 21,2015
0 people found
this helpful
overall a very easy professional service to deal with, informative and efficient, friendly and vast local knowledge which I feel is important, my property had a tenant within a week of being available, superb service....
read full review
Was this helpful? Yes

“We signed up with Belvoir to manage our property, outside ......”

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Oct 19,2015
Minithumbdown
By: 'Andrew'
Oct 19,2015
0 people found
this helpful
We signed up with Belvoir to manage our property, outside Whitehaven, back in 2010. It took them ages to find us a tenant and actually, we referred them to the person who took the property. We live 3 & 1/2 hours drive away so had no choice but to ...
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What agent could do to change your mind?
Forward payment of the rent improved after Belvoir took over from Pamela however I have little positive to add beyond this. They got ‚£75 per month for doing very little.
Attached Filesnbsp;
Comment on agent fees
Forward payment of the rent improved after Belvoir took over from Pamela however I have little positive to add beyond this. They got ‚£75 per month for doing very little.
Was this helpful? Yes

“I used Belvoir as as full service let for my ......”

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Oct 13,2015
Minithumbdown
By: 'F30'
Oct 13,2015
0 people found
this helpful
I used Belvoir as as full service let for my property. Initially it went reasonable well, they found a tenant who was fine then when they left they found another tenant who wanted the property for a long period. I was happy with that and ...
read full review
What agent could do to change your mind?
Not satisfied because they did not do what they undertook to do
Attached Filesnbsp;
Comment on agent fees
Not satisfied because they did not do what they undertook to do
Was this helpful? Yes

“What a massive improvement since Belvoir took over this branch ......”

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Oct 10,2015
Minithumbup
Tracy
By: 'Stiggy'
Oct 10,2015
0 people found
this helpful
What a massive improvement since Belvoir took over this branch at Whitehaven from the franchisee. As a landlord I have had nothing but swift, customer friendly and professional dealings with them since then. They have kept me informed promptly of any problems the tenant may ...
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Was this helpful? Yes

“I wouldn't touch this company with a barge pole. They ......”

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Oct 02,2015
Minithumbdown
By: 'VB'
Oct 02,2015
1 people found
this helpful
I wouldn't touch this company with a barge pole. They rented out two properties for me and I had constant problems, lost money and eventually went and picked the keys up, which they couldn't find as they had been given to a third party for ...
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Was this helpful? Yes

“Avoid this company like the plague. I have never come ......”

Share on :
Mar 12,2012
Minithumbdown
By: 'fedup'
Mar 12,2012
16 people found
this helpful
Avoid this company like the plague. I have never come across a more unproffesional, rude, incompetant bunch in my life. Will cause you complete stress and hassle and arent members of ARLA so no protection when they mess up your tenancy! Completely terrible agents. Never ...
read full review
What agent could do to change your mind?
Avoid this company like the plague. I have never come across a more unproffesional, rude, incompetant bunch in my life. Will cause you complete stress and hassle and arent members of ARLA so no protection when they mess up your tenancy! Completely terrible agents, takes them weeks to advertise the property Never return calls. Pay rent to me late every month I had to call them to say the rent hadnt been paid (tenant hadnt paid 2mths rent and they didnt even notice!) High turnover of staff Staff have no clue how lettings work, obviously not trained Staff are rude and unproffesional on the phone, very negative/fobb you off as much as they can, say the person you are calling for is out of the office (when you can hear them in the background!).
Attached Filesnbsp;
Was this helpful? Yes
By: tearingmyhairout
May 08, 2012
View all comments (1)
We are having the exact same problems with the Whitehave office, no one returns my calls, tenant hasnt paid rent and I have been told to chase it up myself (we are paying for a fully managed package!) No one ever returns our calls, I am actually sending them a phone bill to show how many calls we have made to them over the 3 months we have used them. I cannot wait until the 6 month contract is up. Never would use Belvoir again. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a strict complaints procedure, and more information can be provided, on request.
Last updated at 1:28 PM 21/10/2015 by Tracy McAvoy

Awards won by Belvoir, Whitehaven CA28 7LE



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