97% sales valuation accuracy
98% sales fee satisfaction
94% lettings valuation accuracy
79% lettings fee satisfaction
Aug 27,2016
Aug 27,2016
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Overall, Gascoigne Pees have been approachable and supportive during my house purchase. They were particularly strong with helping me submit and negotiate my offer. I would like to commend Sophie Major for her flexibility when visiting the flat, responding to queries etc and her transparency - I always knew she was telling me everything she knew and she kept me updated.
My journey has not been easy and one thing I would say Gascoigne Pees could have been better at was taking lead on managing the 6 different parties involved with my shared ownership purchase (solicitors, HA, Barratts, Home Ground etc). I felt like I was the one coordinating it all and using initiative to get things moving. For example, I contacted the council and used their contacts to chase the HA which sped things up.
I really like Gascoigne Pees and the people (Sophie and Chris!) who work there as I could tell they cared and would help me if I needed them. However, because I want you guys to do well I feel I need to say that as an Estate Agent you need to ensure your role is central throughout. At times, I felt I was keeping you in the loop out of courtesy and it felt like, after the offer was accepted, it was a case of everyone else liaising directly with each other with you guys being left out. This by no means a criticism of Gascoigne Pees specifically but I wanted to share this view to help you.
One final thing would be that perhaps you could have a stronger relationship with the housing association - Key Workers. I certainly understand that Key Workers were a huge challenge for you (!) but I think there was a lot of confusion and unknowns which added to the delays and complications. It seemed like you struggled to get hold of them and didn't have many contacts. You didn't seem to know their processes and even little things like the keys were confusion. Again, I'm not criticising here because I know the HA were a nightmare to work with but these relationships could be improved.
My journey has not been easy and one thing I would say Gascoigne Pees could have been better at was taking lead on managing the 6 different parties involved with my shared ownership purchase (solicitors, HA, Barratts, Home Ground etc). I felt like I was the one coordinating it all and using initiative to get things moving. For example, I contacted the council and used their contacts to chase the HA which sped things up.
I really like Gascoigne Pees and the people (Sophie and Chris!) who work there as I could tell they cared and would help me if I needed them. However, because I want you guys to do well I feel I need to say that as an Estate Agent you need to ensure your role is central throughout. At times, I felt I was keeping you in the loop out of courtesy and it felt like, after the offer was accepted, it was a case of everyone else liaising directly with each other with you guys being left out. This by no means a criticism of Gascoigne Pees specifically but I wanted to share this view to help you.
One final thing would be that perhaps you could have a stronger relationship with the housing association - Key Workers. I certainly understand that Key Workers were a huge challenge for you (!) but I think there was a lot of confusion and unknowns which added to the delays and complications. It seemed like you struggled to get hold of them and didn't have many contacts. You didn't seem to know their processes and even little things like the keys were confusion. Again, I'm not criticising here because I know the HA were a nightmare to work with but these relationships could be improved.
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Latest Reviews
4th Sep 2020
reviewed by 'Rania'
3rd Jun 2019
reviewed by 'Recent'
25th Mar 2019
reviewed by 'Duncan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 98% | £120,000 | £800,000 |
| Lettings | 94% | 79% | £550 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 3 | 21 | 6 | 45 | 3 | 31 | 1 | 2 | 0 |
Areas covered
- GU1
- gu5
- gu2
- gu3
- gu4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 25,2022
Mar 25,2022
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On the first day tenancy was due to begin the following was discovered.
Broken boiler
Broken cooker
Broken dishwasher
No fire alarms
No valid gas safety check
No heating or hot water
No cleaning undertaken
Black mould throughout
Brown speckled mould throughout
Signs off water ...
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Feb 05,2021
Feb 05,2021
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Afrer all the difficulties with Brexit & Covid 19 Gascoigne Pees in Guidford managed the unmanageble. Moss needs to be applauded and found our buyer - Lovely man to deal with - Nigel brought everything to its conclusion and kept in touch all the way and always ...
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Sep 04,2020
Sep 04,2020
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Chloe is very responsive and quick to reply to any of my questions, getting back to me as soon as possible.
Gascoigne Pees in Guildford are very professional and helpful....
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Jan 10,2020
Jan 10,2020
3
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We have used Gascoigne Pees Guildford's letting Dept and
subsequently found that they had issued two different tenancy agreements, missing out a vital clause deliberately on the tenants copy which resulted in a financial loss of £325 to the landlord. The Branch Manager agreed that GP ...
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Jun 03,2019
Jun 03,2019
6
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Agency's membership of Countrywide, which also provides legal advice and mortgages to buyers, is not a help to sellers. Created a conflict of interest in our view, conversations by-passed our legal team, and with other factors resulted in a lower effective price and higher relative ...
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Mar 25,2019
Mar 25,2019
0
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The flat we purchased through Gascoigne Pees was passed to their rental department who managed to find a tenant as the sale was completed. At all times we were kept informed of developments and the whole transaction was completed without any problems and to our ...
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Comment on agent fees
Very fair
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Mar 19,2019
Mar 19,2019
0
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Friendly, efficient, and professional service. It only took six days from Rachel's first visit to having three prospective tenants for me to choose between....
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Average
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Mar 18,2019
Mar 18,2019
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Rachel and Chloe at the Guildford Office were fantastic when re-letting my property. They both went above and beyond the expectation of an agent and provided a professional, personal and efficient service. Both are a credit to the organisation and I would highly recommend either ...
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Comment on agent fees
Fair
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Mar 14,2019
Mar 14,2019
0
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We have always had a cheerful and helpful response to our queries and have consistently received good advice. The impression we get is that our concerns matter and that we are valued as clients...
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Comment on agent fees
We have received a very good deal - good service at a moderate fee
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Feb 22,2019
Feb 22,2019
0
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Excellent service provided by the team at Gascoigne Pees Guildford and, in particular, Jasmine. Very responsive to my requests. Extremely quick to find a replacement tenant and negotiated well on my behalf. I highly recommend Jasmine and the team for their professional and friendly service....
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I am happy with the agent's fees
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Jan 18,2019
Jan 18,2019
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Excellent team of lettings staff in the Guildford branch. All very focused on making your experience efficient and friendly. They helped myself and my partner find something short notice and managed to make the whole transition to a new place effortless! The entire team had ...
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Good
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Jan 14,2019
Jan 14,2019
0
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We have found Gasscoigne Pees to be an extremely professional agent to deal with. Both Sophie and Alex have worked hard to make our purchase progress with ease and i hope that we will now continue to use the rental departments services with the same ...
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Comment on agent fees
As a purchaser we have not been involved with fees but i would imagine they would be inline with others within the town.
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Jan 08,2019
Jan 08,2019
0
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I have had such good, prompt and helpful service from the Lettings team. I had many questions and posed a couple of potential problems but everyone I spoke to - Jasmine, Lauren, Chloe and many other staff were incredibly patient and kept me up to ...
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Dec 28,2018
Dec 28,2018
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Sophie assisting us with an unexpected sale of our property after we had taken it off the market. It had been on sale for a long period and we had strategically decided to withdraw it, but Sophie had introduced clients who returned later with an ...
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Comment on agent fees
Fees were as agreed on the contract. Given the fact that Sophie had brought back clients who had seen the apartment so many months before, and the offfer was entirely acceptable, we were happy to pay the fees.
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Dec 03,2018
Dec 03,2018
0
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I first started dealing with Elishea Cox 2 weeks ago. From the start she was helpful, knowledgeable and very friendly. She gave me some great options and helped me secure the perfect house for my families future. She went over and above to get the deal ...
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Nov 19,2018
Nov 19,2018
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We have successfully completed our move to the Guildford area, and Sophie at Gascoigne-Pees dealt with our house purchase. The circumstances of the purchase were complex, but we found Sophie to be very helpful at every stage of the process. Sophie was able to facilitate ...
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Nov 15,2018
Nov 15,2018
0
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Great partnership with Gascoigne Pees over the last 6 years in renting out our home. Professional, efficient, realistic and approachable. I'd recommend them as property management suppliers....
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Comment on agent fees
Reasonable and flexible
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Nov 13,2018
Nov 13,2018
0
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Chloe Prynne, from start to finish finding me a suitable property to rent, was extremely helpful throughout what for me was a first experience at renting. Every stage was explained clearly and even more important if I had a query, and I had many, and ...
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Good
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Nov 13,2018
Nov 13,2018
0
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Out of the 3 estate agents I used to value the property, I felt Gascoigne Pees were the most realistic and pragmatic. I felt comfortable in giving them the task of selling the house.
There have been some administrative hick-ups, but these were nothing to do ...
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Average
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Nov 04,2018
Nov 04,2018
0
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she is very responsible. She and I booked the time and arrived on time. When I have some questions, she will reply to me immediately.
Have problems to communicate in timeï¼its very important....
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Oct 03,2018
Oct 03,2018
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Jasmine was notably very responsive as compared to all other estate agents I have ever used. She is helpful and proactive and approaches her work with a problem solving attitude and with empathy. She was a pleasure to work with and extremely helpful...
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“Chloe has been prompt and knowledgeable throughout the letting process. Any questions we've has she's answered and dealt with quickly....”
Oct 02,2018
Oct 02,2018
0
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Chloe went above and beyond to make us feel welcome by the company and in our new home. When she found out our daughter had been in an accident just before we moved she delivered a card and gift which I felt was genuine and ...
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Comment on agent fees
All fees were clear and upfront which was important to us as we have been stung before by hidden costs
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“I needed help to find a flat quickly as our home was flooded. Chloe was efficient, helpful, polite and very professional....”
Oct 02,2018
Oct 02,2018
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I needed help to find a flat quickly as our home was flooded. Chloe was efficient, helpful, polite and very professional. We moved in less than a week after first approaching Chloe. I am very grateful.
Worth noting that we gave the same surname , but ...
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Sep 20,2018
Sep 20,2018
0
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Chloe looked after us extremely well and helped us throughout the process, getting back to us quickly answering any questions we had....
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Comment on agent fees
As a student the fees are expensive.
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Sep 11,2018
Sep 11,2018
0
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Chloe was very efficient and professional at every stage throughout helping me find a property. She was simple to deal with and made the whole process as stress free as possible.
Chl¶e found me a property that suited my needs exactly - and knowing ...
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Comment on agent fees
I feel this is a stupid question as no one works for free - but it was a fair price and Chloe even removed some of her fees to help sweeten the deal for me - genuinely appreciate that Chlöe if your reading
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Sep 10,2018
Sep 10,2018
0
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Chloe was incredibly friendly and helpful over the phone and in person when looking around my current house. Everything was so quick and easy when wanting to pursue the securing of the property. She totally sold me on the house with her warm personality as ...
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Comment on agent fees
Good!
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Sep 09,2018
Sep 09,2018
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Chloe was very professional and very available at all time. which helps ultimately to have a better flat search experience. She also comes prepare and knowledgeable....
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Comment on agent fees
good
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Sep 08,2018
Sep 08,2018
0
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Considering this was a very last minute move in to help fill out a house, many things could have gone wrong before my move in date but Jasmine was nothing but helpful during this time to ensure I could move-in when was good for me. ...
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Comment on agent fees
Expensive but not uncommon for the area
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Sep 03,2018
Sep 03,2018
0
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Best estate agent in Guildford! Gpees are the best better than anyone else.use them. Sophie is amazing and Alex as well and the whole team...
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Comment on agent fees
Really good
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Aug 31,2018
Aug 31,2018
0
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We are seasoned buyers but regardless of that, we would always recommend Sophie Major and Gascoigne Pees Guildford to perspective buyers and vendors. Pairing buyers and vendors and making the right deal work and stick for both parties is something we feel Sophie has mastered. ...
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Vendor Fees
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Last updated at 3:04 PM 17/03/2023 by Martin Jakins
