100% lettings valuation accuracy
67% lettings fee satisfaction
Aug 11,2016
Aug 11,2016
7
people found
this helpful
this helpful
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn.
Due to unforeseen circumstances me and my partner split, thankfully I was able to continue living at the flat whilst I proved I can continue with rent, I was told 2 months I'd offer a new contract. 4-5 months went by and no contact what so ever whilst living on the edge for the past 3 months. Whilst worrying about my tenancy I arranged to move on and change my living circumstances, as soon as I handed in my notice, a contract was offered, No thank you.
When it came to leaving the flat I was not informed on the state the place had to be left in (fridge & freezer defrosted) baring in mind I had the place immaculate. A slight splash of grease in the oven and some wear and tear on the grout in the corner of the bath they decided to deduct around £100 off my deposit.
The storage door had a 20mm hole due to the entrance door handle puncturing the wood work. (which a door stopper should be proved by the landlord to prevent that from happening ) another £50 deducted from my deposit.
The carpet in the flat was old and unfortently the partner I used to live with sindged the carpet ever so slightly due leaving the hair dryer on the floor, because a women from castle estates saw myself smoking OUTSIDE of the premises she instantly concluded they were fag burns, bareing in mind it looked nothing like fag burns and it was hardly even noticeable, it looked more like the carpet had me scraped by furniture with the marks only being 20mm long and not burnt more like worn.
Now I'm at the stage to receive my deposit from DPS, which on there website states it's the landlords/estate agents responsibility to make sure I receive it, after asking the first time with their reply saying they can't give me any information as they don't have any, to me asking again for my depsosit id (which I obviously need to access any information regarding my deposit) they've eventually told me.
So far appalling service, soon as I handed in my notice to leave, I felt like I've been deserted with no experience or knowledge in property b
Due to unforeseen circumstances me and my partner split, thankfully I was able to continue living at the flat whilst I proved I can continue with rent, I was told 2 months I'd offer a new contract. 4-5 months went by and no contact what so ever whilst living on the edge for the past 3 months. Whilst worrying about my tenancy I arranged to move on and change my living circumstances, as soon as I handed in my notice, a contract was offered, No thank you.
When it came to leaving the flat I was not informed on the state the place had to be left in (fridge & freezer defrosted) baring in mind I had the place immaculate. A slight splash of grease in the oven and some wear and tear on the grout in the corner of the bath they decided to deduct around £100 off my deposit.
The storage door had a 20mm hole due to the entrance door handle puncturing the wood work. (which a door stopper should be proved by the landlord to prevent that from happening ) another £50 deducted from my deposit.
The carpet in the flat was old and unfortently the partner I used to live with sindged the carpet ever so slightly due leaving the hair dryer on the floor, because a women from castle estates saw myself smoking OUTSIDE of the premises she instantly concluded they were fag burns, bareing in mind it looked nothing like fag burns and it was hardly even noticeable, it looked more like the carpet had me scraped by furniture with the marks only being 20mm long and not burnt more like worn.
Now I'm at the stage to receive my deposit from DPS, which on there website states it's the landlords/estate agents responsibility to make sure I receive it, after asking the first time with their reply saying they can't give me any information as they don't have any, to me asking again for my depsosit id (which I obviously need to access any information regarding my deposit) they've eventually told me.
So far appalling service, soon as I handed in my notice to leave, I felt like I've been deserted with no experience or knowledge in property b
Was this helpful?
Yes
Yes
Jun 11, 2017
How are you getting on? Sounds very similar to my situation 😞
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
3rd May 2022
reviewed by 'Shabs'
13th Mar 2022
reviewed by 'LJR'
29th Jan 2022
reviewed by 'Kelsey'
8th Jan 2019
reviewed by 'Captain'
7th Aug 2018
reviewed by 'Bramhall'
Opening Hours
Address
Castle Estates
The Smithy
Bramhall,Stockport
Cheshire
SK7 2BA
0161 4407444, 07765 241240
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £575 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- SK7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 03,2022
May 03,2022
0
people found
this helpful
this helpful
I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the outbreak of covid Lynn and Rob were so helpful and professional and have been absolutely amazing throughout my entire tenency. All communication is clear and ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13,2022
Mar 13,2022
0
people found
this helpful
this helpful
Excellent Company. We've used them to rent out our house since 2018. Very professional, great team. I high recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29,2022
Jan 29,2022
0
people found
this helpful
this helpful
Had some problems in a house I am currently letting through Castle estates.... when I spoke with Rob & Lynn they quickly got my problems resolved although some of the jobs were big problems they still managed to accommodate me and sort the house out can't ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31, 2022
View all comments
(1)
Kelsey thank you for taking the time to write your review it is very much appreciated. ...
Feb 01,2021
Feb 01,2021
0
people found
this helpful
this helpful
I would highly recommend Castle Estates. Lynn, Rob and the office team are always friendly, helpful and supportive. Emails and telephone calls are answered promptly and thoroughly addressing any concerns or queries....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 08,2019
Jan 08,2019
5
people found
this helpful
this helpful
Castle Estates Bramhall are one of the worst letting agents I have ever used. They send you letters to say they are inspecting your property, only not to turn up. Plus be careful when leaving, they will try and rip you off for every penny. ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Jan 08, 2019
View all comments
(1)
During the tenancy Castle Estates carry out routine property visits on behalf of the landlord , having already given advance notice to the tenant of the planned visit then only in extreme circumstances out of our control would a booked visit then have to be cancelled and never without notifying the tenant as we are well aware they may be waiting for our visit.
With regards to the end of the tenancy I should mention that Castle Estates make no charges to tenant or landlord when carrying out the ...
Aug 07,2018
Aug 07,2018
3
people found
this helpful
this helpful
My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections.
I've been a landlord for 10 years and I've never had the displeasure of a ...
read full review
read full review
Comment on agent fees
Very expensive
Was this helpful?
Yes
Yes
Aug 09, 2018
View all comments
(1)
l Ibelieve that this is regarding your deposit.As we have advised all our deposits are held and protected in a custodial deposit scheme to ensure a fair result for a tenant and landlord if there are any deposit issues once the tenancy has ended. If I am incorrect please let me know what fees we have charged as the business owner I can confirm only an initial application fee is charged when an application to take a property is made. Castle Estates are very transparent about any fees .Castle Estat ...
Aug 11,2016
Aug 11,2016
7
people found
this helpful
this helpful
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn.
Due to unforeseen circumstances me and my partner split, thankfully I was able to continue ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 11, 2017
View all comments
(1)
How are you getting on? Sounds very similar to my situation 😞 ...
Mar 22,2013
Mar 22,2013
2
people found
this helpful
this helpful
Just before Christmas I reported to Castle Estates office that my boiler wasn't working I was really worried as I thought I would have no heating on over Christmas I didn't need to worry as Castle Estates sent someone out the same day and he ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 09,2012
Sep 09,2012
3
people found
this helpful
this helpful
me and my girlfriend where looking for a first property to rent and a castle estate property looked appealing. we where told we could move in mid December this turned out to be a lie and we ended up moving in on the 19 of January. ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 27, 2013
View all comments
(1)
“In response to the above we are sure that any landlord or letting agent reading the tenant’s comments will appreciate that there are two sides to every story. We are not prepared to comment any further other than to state that the aforementioned member of staff does not receive emergency calls from tenants†...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 8:53 AM 26/08/2016 by Lynn
