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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.8/5, 48 Reviews
42% Recommended
100% sales valuation accuracy
86% letting valuation accuracy
100% sales fee satisfaction
60% letting fee satisfaction
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By : 'Darrum'
Services : Letting(As a Tenant)
Would you recommend ? : No
Oh where to start. I moved in on the 28/01/12. Had to wait an hour for they keys. On the second trip moving my stuff in I ran into the landlady who knew nothing about me moving in. Fun conversation that was. I was promised a new carpet for the living room on 03/02/12 (landlady was under the impression this was happening too from our conversation). I am still waiting. They did send a gasman round to do the gas checks, they just didnt want to inform me that they were doing this. I replied in e-mail to amend the inventory and have had no reply. About 2 weeks later I went into the office to speak with them as I was told I had the only set of key and I wanted to know what was happening with this carpet. I was told that there was an issue with the landlady and I would be e-mailed and they didnt have time to cut the keys. No e-mail yet and we are a month on. The Gasman tells me my cooker is knackered, disconnects it and shuts of gas by accident. That was 21/02/12. Took until 06/03/12 to get the gas back on and new cooker (flat is gas heated and its been cold). Did get a phonecall that the carpet was ment to be done same day. Get a phone call later to tell me carpet will be done friday (09/03/12 - tomorrow). Turns out that they have a copy of the keys to my flat (why they needed a cut of my keys is confusing). On the brightside thou they are starting to contact customers now thou, on the bad side...they dont know what they are doing
Too much work. Ive done everything my end correctly. I shouldnt need to work round my full time job and their opening hours to make sure that they can do their job. Its not much to ask that a company can treat their customers like customers and not just a profit margin.
By : Darrum
Apr 17, 2012Well it keeps getting better and better. The carpet was put down friday and then i get a weird e-mail. Now I moved in on the 28/01/12. I get an e-mail from DPS saying that the account has been set up for a 6month lease when i had signed for a 12 month lease, this was on the 12/03/12 that i recieved the e-mail. Why has it taken so long to sort out the basic account? Dunno. I did phone them and spoke to a very rude woman who said that she would get someone to look into things and call me back. I never had a call back. I recieved a letter tell me that an inspection was due 20/03/12. Then I had another letter saying that I was due another inspection on the 04/04/12. I was working on both these dates but did get a phone call on the 04/04/12. The call stated that the inspection would be re-arranged to the 20/04/12. When I asked about the results of my previous inspection, I was told that they hadnt of done it. I was then awoken by a banging on the door 12/04/12 by Martin&co wanting to do an inspection. I did ask why and confirm the date but it seems that communication stops once people start work there. I did go over all my concerns and problems but the gent didnt really seem bothered. I did bring up several times that they dont get in contact and he just shrugs it off. You get the impression that he hears this alot. Im now waiting for the 20th to see if they try doing another inspection. These may seem trivial, but the way this company does business is really beginning to irritate me.
By : maxwell
Aug 2, 2012hello is this the brentford office? gosh im moving tomorrow and already have problems! so scared!!! and signed already! looks like they have problems all over UK
No procedure set.
Last updated at 8/18/2017, 3:52:33 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £120,000 | £176,000 |
| Lettings | 86% | 60% | £450 | £1,250 |
Martin & Co
10 The Globe Centre, Albany Road, Cardiff, Cardiff County
CF24 3PE
02920 482250
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Chloe
By : 'Louise'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : CF24
After mixing up our details with another tenant who was having trouble with the police, we had the police knocking on our door at 2am. Ms Webber had given our details to the police in place of a problem tenant. After calling nearly constantly from Saturday night, only on Wednesday did she take our... Read Full Review
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By : 'Denzel'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CF10
Worst landlord experience I think it is possible to have. Be careful to read the fine print in your service contract. Never... Read Full Review
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Astrid
By : 'Jonathan'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £130000
Would you recommend ? : No
Postcode : CT1
Selfish, Uncaring, Disgraceful service. I told the estate agent, Astrid, that before I undertook my 5 hour journey from Kent to Cardiff, paid for hotel and take 2 days off work that: “My daughter is ill so going away is a problem, so I can only do so if it’s... Read Full Review
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By : 'Trisha'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF23
This company does not know how to protect deposits in accordance with the law. They're conduct is unethical and unprofessional. They are not accountable for their mistakes and impact all parties finically due to their misconduct. Landlords these agents are mismanaging your... Read Full Review
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Henry
By : 'AT'
Services : Sales( As a Vendor )
Sold price : £135000
Would you recommend ? : Yes
Postcode : CF24
I have used Martin and CO for a number of years both for rental and a sale most recently. I have always found them efficient and effective always promptly answering questions and providing updates. I highly recommended service with a professional outlook and... Read Full Review
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By : 'Michelle'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : No
Postcode : CF47
£337 + vat to draw up a tenancy agreement which is a standard contract with mine and my tenant details added. Extortionate... Read Full Review
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By : 'JJ'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF10
I have used Martin & Co Cardiff for several years to manage a property I have that I let out. They are great at communicating anything to me, and swift to sort out any issues with tenants. We recently had a new tenant move in and replaced some of the old furniture in the few days the... Read Full Review
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Henry
By : 'Hamed'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF3
We are really pleased with Martin & Co Cardiff service. Excellent and professional state agency. Henry always helped us giving us the support and guidance we needed and offered best service including professional pictures. Stephanie booked the views and worked very efficiently. It... Read Full Review
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Henry
By : 'Kerry'
Services : Sales( As a Vendor )
Sold price : £164500
Would you recommend ? : Yes
Postcode : CF3
Henry @ the Cardiff branch was excellent. Really helped guide us through the process and was always available at the end of the phone when we had questions. Was a pleasure dealing with Martin & Co they really seemed to care about their customers. Thank you for making our journey a-lot... Read Full Review
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Henry
By : 'Robert'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : CF10
Henry worked really hard to get my sale completed, which through no fault of his took over five months. Very impressed by the dedication and determination of this agency, I can't recommend them highly enough! Great service and sales follow up, they work tirelessly for their clients. I... Read Full Review
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By : 'Jo'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : CF10
Probably the worst letting agency and staff I’ve ever dealt with. What letting agency do you physically contact for nearly 6 months (phone calls and emails) but they’re so incompetent they can’t give you back your deposit and then charge you for issues that were... Read Full Review
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Chloe
By : 'Jody'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : CF24
After vacating a rented property over a month ago still waiting for a response for deposit to be returned. Very poor service upon checkout, no one even got in touch when we did vacate. No response from this company for nearly 2 weeks now which is appalling. Will not be using again and advising... Read Full Review
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Mike
Abigail
By : 'Hem'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF10
From day one I started renting a flat with them in Cardiff I had issues. I gave a complaint many time and the property was not clean when I initially moved IN and boiler was not working well and gave a complaint. They said the property was cleaned and sanitised by professionals but it was not and... Read Full Review
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Chloe
By : 'Pamela'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : TA14
Martin and Co have been letting our property in Cardiff in Cardiff for over three years now and we are very pleased with their service. We live in Somerset and really have left them to deal with everything for us: this includes finding a good long term tenant, renewals, and all the maintenance... Read Full Review
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Abigail
By : 'Sian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
Massive thank you to Martin an co especially Abigail who helped me out a lot with processing my move... Read Full Review
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Henry
By : 'Michael'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF3
Huge thanks to Martin & Co, Cardiff for ensuring that the sale of my mum’s house went so smoothly as it was a emotional time for the family. Big shout out to Stephanie who went above and beyond in helping out on so much when we were unable to get to Cardiff from London because of ... Read Full Review
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By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF14
Great Service, I purchased a property with Martin & Co. They kept me up to date and always had my best interests at heart. I have since gone on and sold two properties with Martin & Co. Both sold within 12... Read Full Review
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Abbie
Gabby
By : 'Priyanjith'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : CF24
Martin & Co Cardiff is definitely one of the most unsatisfactory agents I have dealt with and will never recommend them for anyone, especially international students. Their service was awful. Despite charging a hefty and unreasonably large agent fee of £320, they handed me a dirty ... Read Full Review
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Henry
By : 'Alan'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : CF24
Fantastic service from Henry and the team at Martin & Co Cardiff. I recently moved from another letting agent whom I had been with for several years who had started to fail badly with their service. Martin & Co were excellent, Henry was brilliant and so were his team who found a new... Read Full Review
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By : 'Lucy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CF10
Very professional and efficient service delivered by Martin&co. I’m very pleased to have my property managed by the lettings team. I would highly recommend this estate agent for landlords and also for selling a property. Thanks... Read Full Review
By : Mike Shrubshall
Jul 24, 2019Thank you Lucy for the kind words. Have really enjoyed working with you. Hope all\'s well with you ...