0% lettings valuation accuracy
56% lettings fee satisfaction
Mar 08,2012
Mar 08,2012
7
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Very proffessional sounding website, really liked the sound of them and their ethos and I arranged to view one of their proerties a few days ago... There only seems to be 1 young sales girl called Amy running the whole show.
She seemed very pleasant, I viewed the property and it was a very nice place, well furnished and nice surroundings. Amy advised there was another viewing 3 hours later and if I would like to go for it then to text/call her ASAP so I could put down a £300 'reservation fee'.
Within 1 hour I text her to let her know I would like to reserve the room, no response, 3 hours later I contact her again, no response. Next day called and left a message... no response. Benefit of the doubt; Maybe she was off sick? I called the only other number available and spoke to a very polite gentleman called Roy; I explained the situation and he apologised profusely and advised he had just spoken to Amy and would get her to contact me ASAP.
I thanked him and said if someone could just let me know either way so I would know if I should keep looking and that I had £300 to transfer as agreed with Amy the previous day ASAP and I was available all afternoon to arrange.
3 hours later nothing - left Amy another voicemail and text... nothing. Called back and spoke to Roy who advised he had spoken to Amy who had apparently called me earlier this afternoon and had a indepth discussion with me where the 2 of us were not able to come to an arrangement?! News to me..
Advised Roy I had no texts, no voicemail and certainly had not spoken to Amy so I was unsure what it was I had not been willing to agree on as all I needed was their bank details to transfer them the reservation fee!
"We know Amy who has worked for us for years, we have a note on our very expensive management system to prove she called you etc etc oh and the room has now gone"
I thanked him for attempting to help me and advised him to check Amy's phone records as he would see there had been no outgoing contact to me.
If this is how Capital Living treat a potential client then I dread to think how I would have been treated as a paying tennant.
Also point to note according to Amy a large majority of their properties have either staff or a company owners living there in the best rooms... So dont believe the hype.
Very dissapointed that 1 young inexperienced and economical with the truth to her colleagues sales girl can ruin an entire groups customer service. I advised Roy I would share my story and maybe save someone else a lot of wasted time being ignored and lied to.
I would have let this go but I took time unpaid from my contracting job for this so have lost out double here and I dont like being ignored or more importantly lied about.
She seemed very pleasant, I viewed the property and it was a very nice place, well furnished and nice surroundings. Amy advised there was another viewing 3 hours later and if I would like to go for it then to text/call her ASAP so I could put down a £300 'reservation fee'.
Within 1 hour I text her to let her know I would like to reserve the room, no response, 3 hours later I contact her again, no response. Next day called and left a message... no response. Benefit of the doubt; Maybe she was off sick? I called the only other number available and spoke to a very polite gentleman called Roy; I explained the situation and he apologised profusely and advised he had just spoken to Amy and would get her to contact me ASAP.
I thanked him and said if someone could just let me know either way so I would know if I should keep looking and that I had £300 to transfer as agreed with Amy the previous day ASAP and I was available all afternoon to arrange.
3 hours later nothing - left Amy another voicemail and text... nothing. Called back and spoke to Roy who advised he had spoken to Amy who had apparently called me earlier this afternoon and had a indepth discussion with me where the 2 of us were not able to come to an arrangement?! News to me..
Advised Roy I had no texts, no voicemail and certainly had not spoken to Amy so I was unsure what it was I had not been willing to agree on as all I needed was their bank details to transfer them the reservation fee!
"We know Amy who has worked for us for years, we have a note on our very expensive management system to prove she called you etc etc oh and the room has now gone"
I thanked him for attempting to help me and advised him to check Amy's phone records as he would see there had been no outgoing contact to me.
If this is how Capital Living treat a potential client then I dread to think how I would have been treated as a paying tennant.
Also point to note according to Amy a large majority of their properties have either staff or a company owners living there in the best rooms... So dont believe the hype.
Very dissapointed that 1 young inexperienced and economical with the truth to her colleagues sales girl can ruin an entire groups customer service. I advised Roy I would share my story and maybe save someone else a lot of wasted time being ignored and lied to.
I would have let this go but I took time unpaid from my contracting job for this so have lost out double here and I dont like being ignored or more importantly lied about.
What agent could do to change your mind?
Contacted me and not liedAttached Filesnbsp;
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Oct 10, 2012
I've had exactly the same experience Kirsty, I'm now going to the UK Landlord Accreditation Partnership to report the company and it's owner Richard White for manipulation and theft. What this results to is con artistry, but there is always something which we can do like get their accreditation removed. Jul 06, 2012
Dear Kirsty,We are sorry to hear of your bad experience. Please do get in contact with me directly such that we can answer any questions you may have.
The reality of renting in London and the high demand for Capital Living result in rooms not being available for long. Please do not allow this reality to reflect badly on Capital Living. Please also be aware that our lettings people are often on appointments that mean they can't answer the phone immediately and people are served on a first come first serve basis.
I would personally like to discuss this with you, please do call the office such that we can do so.
Warm Regards,
Adam
Apr 07, 2012
Hi Kirsty. A Capital Living tenant here. You had a very lucky escape. The most incompetent and rude people I have ever had the misfortune of meeting! Constant maintenance issues which never seem to be resolved and the tenants are made to feel like morons. Thanks for nothing Capital Living. Mar 24, 2012
don't worry Kirsty - I and some friends lived in capital. Your experience is not unique - in fact, you were lucky. They are a lot worse once you get there - proper money grabbing cowboys - we had sewage coming through the floor - they left it for three months, to name one, but one of many issues. Including Amy - who like you say, is best described as incomptent, if I am being polite.
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Opening Hours
Address
Capital Living
Unit 6H Clapham North Arts Centre,26-32 Voltaire Road , London,
Clapham,London
Greater London
SW4 6DH
02080904044
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 56% | £650 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 31 | 16 | 0 | 0 | 0 | 0 | 2 | 4 |
Areas covered
- SW6
- SW1
- SW18
- SW15
- SW4
- SW2
- SW17
- W4
Services offered
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- Block Management
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- Conveyancing
- Mortgage Advice
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Oct 03,2023
Oct 03,2023
0
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Really good experience living here. Would recommend to anyone looking for a house share...
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Oct 03,2023
Oct 03,2023
0
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Lovely room, exactly what I need! No plans to leave....
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Oct 02,2023
Oct 02,2023
0
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Lovely room, great experience.
Karl has been incredibly helpful.
Would definitely recommend....
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Nov 29,2022
Nov 29,2022
0
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An absolutely abysmal company. I used Capital Living for just under a year and throughout my time there the house was completely neglected. We had countless problems with appliances not working, including our oven, leaving us with half an oven for almost five months and ...
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Oct 27,2021
Oct 27,2021
0
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I moved into the property towards the end of summer 2020, everything was going well... until... we were left for 2 weeks with no hot water & heating when it was 0 degrees outside. The agent were not quick to respond, did not treat the issue as if it ...
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Jul 25,2021
Jul 25,2021
2
people found
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this helpful
Fairly disappointed
- Empty house was a complete state when I arrived from previous tenants.
- Drains stink out the downstairs rooms and kitchen.
- TV in room didn't work, sky has very limited channels
- Windows broken, kitchen cupboards broken
- Oven, hob, toilet ...
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May 07,2021
May 07,2021
0
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this helpful
Update: Following previous review, Adam got in touch to address issues outlined below with deposit. Acknowledged the break down in communications and has assured changes being made internally to rectify in the future, which was appreciated. In general, the rest of my time with CL ...
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Oct 12,2020
Oct 12,2020
4
people found
this helpful
this helpful
I lived with Capital Living for two and a half years. They are the worst Landlord I have ever had the displeasure of renting from.
Their claim to be a 'community' is completely false. In the 2.5 years I rented a room from them there was ...
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Aug 17,2020
Aug 17,2020
0
people found
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this helpful
With a last minute decision to move to London, I got in touch with Capital Living, after a positive recommendation that I received from a friend, and they helped me move over the weekend so that I begin my new job on Monday.
The house ...
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Jul 15,2020
Jul 15,2020
2
people found
this helpful
this helpful
I arranged a viewing with Capital Living then saw on their website they had increased all of their rental prices. They were unwilling to honour the original advertised price so I decided they were not a company I wanted to give my money to each ...
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Jul 23, 2020
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(1)
Hi Hollie,
Thank you for your time with us, it was lovely to meet you.
As discussed, due to the incredibly difficult period surrounding Covid-19, temporary measures were put in place to reduce the rent for certain rooms for a a fixed period. Like any business facing uncertainty, we had been attempting to gradually bring our prices back to their usual margin in order to keep afloat.
It was extremely unfortunate timing that the company made this decision the evening before your viewing, wh ...
May 19,2020
May 19,2020
0
people found
this helpful
this helpful
Absolutely shocking service during this difficult time. Capital Living are continuing to bring people into the houses to view rooms - for those viewing the rooms they have never asked their tenants if they have shown symptoms recently so they are putting you at risk ...
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Apr 06,2020
Apr 06,2020
3
people found
this helpful
this helpful
Tenant for 2 years - unimaginably bad service, stay away.
I wish I had the time to fully detail the constant bad service I (and the other tenants) experienced by Capital Living. I'll list them out as simply as possible -
- Mixed up the move-out ...
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Apr 06,2020
Apr 06,2020
3
people found
this helpful
this helpful
I was very sad that Capital Living were not more supportive of a situation I found myself in recently and showed themselves to be more interested in profit than the physical and mental health of their tenants. I was one of seven living in a ...
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May 26, 2020
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Hi Izzy,
I am very sorry to read this review after we have just gone to considerable lengths to find you a replacement for your room and prematurely end your rental agreement.
As you know, the Covid-19 pandemic has been significantly difficult for everyone. Despite these unusual circumstances, we have tried to be as accommodating as possible to our members with the options we had available to us.
As an independent business who do not own the properties we manage, it was simply not a via ...
Dec 21,2019
Dec 21,2019
0
people found
this helpful
this helpful
Honestly ones of the worst experiences I've had attempting to rent in London, they try to rush you into paying a deposit and signing the contract (or as they call it, your 'membership agreement'), and become uncontactable between taking your holding deposit and signing on ...
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Jul 27,2018
Jul 27,2018
10
people found
this helpful
this helpful
It's a shame that the Capital Living experience is so awful because, in theory, they have a great business idea. Unfortunately their business model is heavily based around cost saving, rather than providing a good customer service.
Having to deal with Capital Living for 12 months ...
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May 10,2018
May 10,2018
8
people found
this helpful
this helpful
It is clear they do not know what they are doing. They don't know how to manage property. They have a great business concept and idea but such poor execution of it that it defeats any purpose because they do not have happy customers and ...
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Comment on agent fees
Bad - you are paying admin / fees etc. for a non existent service
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May 25, 2018
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Hi Sophie,
We have seen your feedback above and we're sorry to hear that you have not enjoyed your experience with Capital Living.
We believe that we are a small but strong team of five individuals who acquire a sound amount of knowledge of managing and maintaining properties. We have a great deal of Members who express their content with our service and how much they love being a part of our Capital Living community. Remaining professional and providing the best possible customer servic ...
Nov 23,2016
Nov 23,2016
13
people found
this helpful
this helpful
Awful experience.
I found capital living through Spareroom.com. My current tenancy agreement was due to end so, subject to finding a new suitable place, I was happy to move out with immediate effect.
I was initially very impressed with the company and, more specifically, ...
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Comment on agent fees
Bad
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Feb 23, 2017
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Hi Rich,
I firstly want to apologise for the way that the New Membership Team made you feel. I have spoken to the members of the team that you were in contact with to gain a wider understanding of what happened back in November.
I can wholeheartedly say there was nothing against you personally, you had been through the interview process and viewing with the team and we were ready to welcome you to the community with open arms. With the second viewing you wanted to organise on the day, we ...
Nov 14,2016
Nov 14,2016
1
people found
this helpful
this helpful
Brilliant team! Listened to my endless questions and created a plan that suited my difficult needs perfectly! Would recommend to all my friends!...
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Nov 11,2016
Nov 11,2016
1
people found
this helpful
this helpful
From the efficient and informative website to the professional, welcoming and proactive staff, Capital Living have made finding a place to live an easy, stress free and exciting process. In addition to the best customer service, their properties are beautiful, well maintained and organised. Thank ...
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Dec 05,2014
Dec 05,2014
1
people found
this helpful
this helpful
My time in the house was excellent, I am a bit disappointed to leave as the house was a perfect fit for me with the great room mates I shared it with, the location and ease of living (all bills inclusive).
Thank you and the ...
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Dec 01,2014
Dec 01,2014
8
people found
this helpful
this helpful
I moved in as a tenant as was very happy initially at the service that was offered when looking around the Capital Living properties. However, when it came to general maintenance, CL fell down. Jobs were being said were complete when they weren't, and problems ...
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What agent could do to change your mind?
Better customer service organisation on people moving in and out of the property repairs that are actually repairs, not cover ups transparency of costsAttached Filesnbsp;
Comment on agent fees
For what it is a single room, with a shared bathroom between 4 and a kitchen between 6 it is over priced.
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Jul 05,2013
Jul 05,2013
2
people found
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this helpful
I became part of the Capital Community 3 months ago and the house is slick with all mod cons, cleaner, fibre optic broadband and tv and recordable Sky in my room- what else do you need?
My housemates are all cool and we go out occasionally ...
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Jun 19,2013
Jun 19,2013
8
people found
this helpful
this helpful
I am so disappointed with capital as they seemed ok on the viewings but were so rude to us after we moved in and never wanted to send any one out to fix things ¢â‚¬â€œ they kept suggesting it was our fault and we should do ...
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Sep 12, 2013
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Hi Maria,
In view that we have had no contact from you since my response on the 24th June, we are forced to assume that, because we have no record of ever having you as a tenant, or any contact from you explaining your connection to Capital Living that this review is not genuine.
As previously stated, if you wish to get in contact with us to further discuss this matter, and indeed explain your review and who you are, it would be greatly appreciated. ...
Jun 17,2013
Jun 17,2013
4
people found
this helpful
this helpful
I am so impressed with Capital Living and the members of their team. Having stayed in multiple houses over a number of years, their properties are a great reflection on their company; well managed, clean and well stocked. A LOT nicer than other properties I ...
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Apr 18,2013
Apr 18,2013
3
people found
this helpful
this helpful
When I first searched for a house share in London online, I stumbled across Capital Living online, and was skeptical that the rooms truly were all inclusive, and that they were as modern, clean, and as nice as they were pictured online. I can sincerely ...
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Apr 16,2013
Apr 16,2013
1
people found
this helpful
this helpful
I lived in a CL property for 14 months whilst in London. They took care of everything, which a looked me to focus on my job and enjoying London life. They match the houses very well with people who will enjoy spending time with each other.
...
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Mar 21,2013
Mar 21,2013
1
people found
this helpful
this helpful
My fiancƒÂ© and I stayed at 68 Ringmer Avenue in early December 2012. We stayed in the attic bedroom, Suite 1, which was very comfortable and warm. The bathroom was clean with good finishes throughout.
We were warmly greeted by our host, Amy, who looked after us throughout ...
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Feb 19,2013
Feb 19,2013
1
people found
this helpful
this helpful
I have now lived in two Capital Living properties and both times my stay has been delightfull. The house is furnished to a high standard and all the tedious aspects of a regular house share are taken care of. I would highly recommend to anyone ...
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Nov 28,2012
Nov 28,2012
1
people found
this helpful
this helpful
After looking around a lot of properties I came across Capital Living. I had never head of this concept before and I was not sure about living with people that I didn't know.
I met with Richard; the lettings manager. He took me to see ...
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Oct 27,2012
Oct 27,2012
8
people found
this helpful
this helpful
The landlord for the Fulham property I looked at was also Richard White, I wonder maybe if he is showing the same room to a number of people?!
To begin with he was very charming and seemed clued up on the financials. I was told ...
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Nov 15, 2012
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Dear d692tb,
Thank you for your comment and feedback.
Our room reservation fee policy (non refundable) is clearly displayed on our website: http://www.capitalliving.co.uk/about-us
It is also normal for any tenant to pay a deposit and a month in advance before taking occupancy. Why are then confused about this?
We do also provide a free a welcome meal once you move in, this is clearly displayed on all our adverts and is meant to help you gel with your new housemates. This is not for ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Capital Living complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficently as possible:
1. Raise it verbally with the member of staff you are in communication with.
Concern still not resolved?
2. Write to the Managing Director of Capital Living at the office address.
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within 15 working days.
Last updated at 1:00 AM 01/01/1970 by
1. Raise it verbally with the member of staff you are in communication with.
Concern still not resolved?
2. Write to the Managing Director of Capital Living at the office address.
Your complaint will be acknowledged within three working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within 15 working days.
