62% lettings valuation accuracy
88% lettings fee satisfaction
“Complaints Against Lettings Agents - Barnard Marcus / Sequence Home / ConnellsIn ......”
Aug 19,2016
Aug 19,2016
1
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Complaints Against Lettings Agents - Barnard Marcus / Sequence Home / Connells
In the 2nd quarter of 2015, as the then Landlord, I was forced to begin an eviction process, using a solicitor to kick-start the process and paper-work, which cost me £970.
The Tenant eventually left on 27th. July 2015.
In an effort to wrap this up with the TDS (Tenancy Deposit Scheme) and get back expenses incurred to formally evict the tenant, I am still struggling with the managing agents administration department in Leighton Buzzard, to supply TDS with the information they need, to release the deposit and hence my expenses.
Managing agent staff assigned to completing the administration have been, firstly Colin Mahoney, then Zoe Budgen, then Melissa May, and finally at my insistence 2 weeks ago, Manageress Daniela Marcucci.
Having sent Daniela 5 emails and left at least 5-6 messages to contact me, this week, I've also tried escalating to Connells Head of Operations today, Peter Coughlan, with no telephonic response to date, and no update to date.
In the 2nd quarter of 2015, as the then Landlord, I was forced to begin an eviction process, using a solicitor to kick-start the process and paper-work, which cost me £970.
The Tenant eventually left on 27th. July 2015.
In an effort to wrap this up with the TDS (Tenancy Deposit Scheme) and get back expenses incurred to formally evict the tenant, I am still struggling with the managing agents administration department in Leighton Buzzard, to supply TDS with the information they need, to release the deposit and hence my expenses.
Managing agent staff assigned to completing the administration have been, firstly Colin Mahoney, then Zoe Budgen, then Melissa May, and finally at my insistence 2 weeks ago, Manageress Daniela Marcucci.
Having sent Daniela 5 emails and left at least 5-6 messages to contact me, this week, I've also tried escalating to Connells Head of Operations today, Peter Coughlan, with no telephonic response to date, and no update to date.
Comment on agent fees
Once they had their "fully managed fee" paid they were happy..however, fully managed also meant right up until I got my expenses back, caused by THEIR (fully managed) tenant, in my property. It affected my entire family's life!!
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Latest Reviews
5th Nov 2023
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 62% | 88% | £600 | £1,450 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 27 | 2 | 11 | 1 | 4 | 0 | 4 | 0 | 7 | 2 |
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Nov 05,2023
Nov 05,2023
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Excellent estate agent to purchase through .
Phil and his team were always there via email or kn the phone .
It was a very long purchase and we asked for a lot of viewings which they were more than happy to accommodate .
Very professional and friendly ...
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Oct 25,2023
Oct 25,2023
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Phil and his team were friendly and helpful. Definitely recommend as an agent....
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Oct 26, 2023
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Hi Felicity,
Thank you for your kind words. We hope you enjoy your new home!
Robbie - Senior Lister ...
Sep 08,2023
Sep 08,2023
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Phil and the team were just fantastic I wouldn't of got through all this with out all there help thankyou so much Simon...
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Sep 08, 2023
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Dear Simon,
Thank you for taking the time to leave us a 5 star review! We are so pleased to read your comments. Enjoy your new home! ...
Apr 27,2023
Apr 27,2023
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Completely incompetent, failed on three occasions to carry out a valuation on my property, no apology only after I complained their excuse "sorry for the confusion" ????? there was NO confusion just apsolute unprofessional.
My valuation came in with ZERO, my last valuation in 2017 by a ...
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Apr 27, 2023
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Good morning Paul,
I have looked at our system here as we are the residential sales office and I cannot find any details so I can only assume your comments are with regards to the Survey & Valuations Team at our Head Office function, and not our office.
Please give me a call on 01525372588 option 1 to discuss this further so we may rectify this issue and get you into contact with the correct office & department.
Many thanks,
Robbie ...
Feb 11,2022
Feb 11,2022
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We had to sell my mum’s home after her death , everything felt sad and overwhelming. Robbie at Leighton Buzzard took us through the process. He was clear and honest and sensitive to the situation . He found us extra advice when we needed it and ...
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Feb 11, 2022
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Dear Lucy,
Thank you for your lovely words. I realise how difficult this situation is and it was my pleasure to assist you and your brother with the sale of the house and other things.
Take care,
Robbie ...
Feb 11,2022
Feb 11,2022
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We had to sell my mum's home after her death , everything felt sad and overwhelming. Robbie at Leighton Buzzard took us through the process. He was clear and honest and sensitive to the situation . He found us extra advice when we needed it and the ...
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Sep 18,2021
Sep 18,2021
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Our experience of using Connells for our sale was excellent, very professional from start to finish. We would definitely recommend them in future. Thanks especially to Phil and Sophie for your patience and understanding throughout the process.
Jane Mayne...
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Feb 17,2020
Feb 17,2020
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Fast efficient service. Found new tenants very quickly. Michael the agent was very helpful throughout process from start to finish....
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Dec 31,2019
Dec 31,2019
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Michael has been excellent is getting me all settled in to my new flat and dealing with all my enquiries effectively and promptly!
I feel happy in my new place and supported by Connells in the event I need anything!...
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Oct 03,2019
Oct 03,2019
0
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My journey through buying and selling a house has been straight forward with the support of Phil and the team at Connells. Nothing has ever been to much with my constant phone calls. Kalvin has also been amazing and would highly recommend him to source ...
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Jun 07,2019
Jun 07,2019
1
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Clodagh runs a swift, friendly and efficient maintenance operation. It identifies and resolves maintenance issues whilst also minimising my own input....
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Neutral
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Jun 10, 2019
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Thank you for your lovely review.
I'm so glad you are happy with our services. ...
Apr 03,2019
Apr 03,2019
1
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I Just wanted to say how impressed I was with the advice and service afforded to me by Connells of Leighton Buzzard for the rental of my property. Lheyton Warby from Connells, found suitable tenants for my property within a very short space of time ...
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good
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Apr 04, 2019
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Thank you Iain for your feedback, it has been a pleasure working with you ...
Jan 03,2019
Jan 03,2019
1
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Clodagh has been responsive and always courteous when helping to resolve problems with my property and / or tenants. Clodagh's emails and text responses help me to make informed decisions and I am pleased with the service that I receive as a result of clodagh's input. ...
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Dec 20,2018
Dec 20,2018
0
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Everyone at Connells that I dealt with were great. Everyone was friendly and helpful and as a first time buyer they advised me on the steps to complete and kept me up today. Highly recommend...
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Comment on agent fees
Very good
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Nov 13,2018
Nov 13,2018
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Avoid these at all costs. Just look at the other reviews. Unfortunately I have a lifetime membership with this pathetic excuse of a company .
Initially, I took out a mortgage using one of their advisors at their subsidiary William H Brown/Sequence. I was misled ...
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Comment on agent fees
N/a
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Oct 23,2018
Oct 23,2018
0
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Clodagh Matthews has been great to work with, efficient, courteous and helpful. Creates a really positive impression of Connells and I would be happy to recommend....
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Sep 26,2018
Sep 26,2018
0
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I have been in touch with Ciara during the kast days and She has demonstrated a fabtastic sense if urgency and customer service trying to fix my request with a succesfull outcome.
Very well recommended as Top Customer Service Agent!...
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Comment on agent fees
Great sense of urgency and customer service attitude.
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Aug 23,2018
Aug 23,2018
1
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Clodagh has been helpful and efficient in setting up a repair to the garage roof which arose unexpectedly and unfortunately early during the tenancy. She has also facilitated arrangements for a central heating service by British Gas. She is patient and pleasant, and easy to ...
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No comment
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Jul 13,2018
Jul 13,2018
0
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Connells have been managing my rental property for the last three years. My level of satisfaction with the service provided had declined recently as a result of lack of communication from the Stevenage branch and being charged for services that I had not requested. Daniella ...
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Comment on agent fees
As a result of Daniella's involvement we are now paying sensible fees
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Jul 03,2018
Jul 03,2018
0
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We had a memory of the living room fire at our rented home having been fixed for a previous gas certificate but initially it was suggested that the parts for the fire were now unavailable, and that we would need to install a brand new ...
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N/A
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Jun 26,2018
Jun 26,2018
1
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After my deposit had not been returned for approx 4 months, I spoke to Sophie as her colleague was on leave.
There appeared to be no handover process in place at Connells as Sophie did not understand any detail about my query. Granted, that is not ...
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Comment on agent fees
Fees were large and I definitely have not received any quality service.
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Jun 11,2018
Jun 11,2018
0
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Daniella managed a tricky situation efficiently and with diplomacy. She had to co-rdinate the work of several other departments, communicate with the tenants and keep myself informed in something of a unique situation. Thank you!...
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Jun 01,2018
Jun 01,2018
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Clodagh was very prompt and efficient helping me to organise a suitable time to rectify a problem. She is always polite and helpful when I speak to her....
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May 04,2018
May 04,2018
0
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Since maintenance issues were transferred to Leighton Buzzard and Clodagh Matthews has been dealing with the maintenance on my property all the repair's have been dealt with swiftly so that the tenant's are satisfied. Any issues and question' that I might have are answered quickly....
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Comment on agent fees
good
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May 02,2018
May 02,2018
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Daniella has been fantastic in dealing with the issues that I have been having with the property I was a tenant of. She is efficient and answers emails quickly. She has given me brilliant advice and I would definitely recommend her....
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Apr 27,2018
Apr 27,2018
0
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Clodagh was excellent professional polite and very helpful.
Organised repair works with plumbers.
Thanks to Clodagh and her team.
Paul...
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Comment on agent fees
excellent
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Apr 18,2018
Apr 18,2018
1
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I recently moved into the property and there was a issue with the lock on front door, Dianella quickly arranged a locksmith to come out at a time that was convient for me.
Daniela has also liased with the property landlord with regards to me ...
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Apr 15,2018
Apr 15,2018
0
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New Tenants moved into our apartment only to find that the switch on the boiler was broken and they could not get the temp u or hot water - not a great start!
Thanks To Clodagh - she quickly organised heating engineer call out - ...
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Apr 13,2018
Apr 13,2018
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Daniella is very helpful and responsive person who deals with issues straight away always getting on the case to the right person to resolve issues. Thank you...
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Apr 12,2018
Apr 12,2018
1
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My experience with Connells has not been great so far, but since Clodagh has been looking after my rented property the level of communication has improved considerably. I feel confident that Clodagh will help to resolve any issues promptly and efficiently....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Kind regards
Stewart