0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
43% lettings fee satisfaction
Aug 18,2016
Aug 18,2016
10
people found
this helpful
this helpful
Romans in Windsor completely omitted to tell us about all the costs until after we paid our reservation fee. The manager Sam Morton actually told us that we had to take their contents insurance because we have a dog. This is a complete lie and is another extortionate cost on which they gain commission! This was on top of other cleaning costs we had to suddenly take on. They also try to flog you utilities and broadband that they gain commission on.
Their fees are probably the highest in Windsor and it is nearly a thousand pounds in costs up front.
They use pressure tactics and told us that someone else wanted the house and had another person arrive whilst we were viewing. We stupidly believed this and panicked offering a higher rent to secure it, again we were misled as the property is still listed.
Reading other reviews it is obvious that this is the culture at Romans. It is mis-selling and like the PPI scandal it will hopefully catch up with them one day!
When we complained they had misled us they tried to pay hard ball by offering a refund if we were not happy. We accepted straight away as I didn't want to deal with a company who have managers that will deliberately lie to customers.
Of course it has taken weeks to get our £500 reservation fee returned and they only did so when we threatened to go to trading standards!
it is only because I work in sales that I recognised their tactics, other people will unfortunately think they have no choice but to take their insurance etc.
We will be reporting them to Trading Standards and ARLA as we have all of it on email and it might stop them doing it to someone else!!
Their fees are probably the highest in Windsor and it is nearly a thousand pounds in costs up front.
They use pressure tactics and told us that someone else wanted the house and had another person arrive whilst we were viewing. We stupidly believed this and panicked offering a higher rent to secure it, again we were misled as the property is still listed.
Reading other reviews it is obvious that this is the culture at Romans. It is mis-selling and like the PPI scandal it will hopefully catch up with them one day!
When we complained they had misled us they tried to pay hard ball by offering a refund if we were not happy. We accepted straight away as I didn't want to deal with a company who have managers that will deliberately lie to customers.
Of course it has taken weeks to get our £500 reservation fee returned and they only did so when we threatened to go to trading standards!
it is only because I work in sales that I recognised their tactics, other people will unfortunately think they have no choice but to take their insurance etc.
We will be reporting them to Trading Standards and ARLA as we have all of it on email and it might stop them doing it to someone else!!
What agent could do to change your mind?
Fees are some of the highest in Windsor, double some of the higher end agents. ‚£500 admin fee for the first tenant then ‚£199 for the second is a complete rip off!Attached Filesnbsp;
Comment on agent fees
Fees are some of the highest in Windsor, double some of the higher end agents. ‚£500 admin fee for the first tenant then ‚£199 for the second is a complete rip off!
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Jan 21, 2022
I had the worst experience Ive ever had with Romans. Kim Stockley is an absolute joke, rude, totally unprofessional, irreponsible and totally extortionate. I understand what you've said about Sam aswell, she tried to trip me up when i told her there were cracked switches before I moved in (i got electrocuted by a faulty heater there) and she denied it and tried to get me to prove I had pictures of it in a really underhanded way. I was actually shocked. I've just been hit by a large end of tenancy bill when I literally left the flat in mint condition, got everything cleaned they asked for on their inventory list etc. I'm still in shock and traumatized by the experience and wish I had read your post earlier.
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Latest Reviews
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reviewed by 'Mamba'
29th Jun 2017
reviewed by 'forwiser'
26th Jan 2017
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Opening Hours
Address
Romans
Regency House,4 Clarence Road
Windsor
Berkshire
SL4 5AD
01753 869 449
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 43% | £1,000 | £1,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 5 | 0 | 1 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 20,2022
Jan 20,2022
2
people found
this helpful
this helpful
Romans Windsor is SO BAD. If I could give zero stars I would. Blinds in kitchen didnt work for weeks, I was told by the property manager that basically- she didnt believe me leading to the street being able to see in every night and ...
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Feb 23,2021
Feb 23,2021
0
people found
this helpful
this helpful
My experience with Romans in Windsor has been positive from start to finish. I ended up getting the property I really wanted thanks to Annie Nicholls and the her wonderful colleagues. I was referenced checked with the lettings hub who were great and everything was ...
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Aug 18,2020
Aug 18,2020
3
people found
this helpful
this helpful
Very poor service with rude staff, and unhelpful and often confusing advice. If often appeared the staff did not seem to know what they were doing and acted in ways that slowed down the sales process.Would definitely avoid in the future....
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Feb 06,2018
Feb 06,2018
6
people found
this helpful
this helpful
Son unos estafadores, entre ellos y los landlords tienen el negocio montado.
3-4 visitas en un a±o fotografiando tus cosas personales, sin permiso por escrito de ningºn tipo.
Caso omiso de los problemas del piso.
Y estafas a la hora de la devoluci³...
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Comment on agent fees
Unos atracadores de guante blanco
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Jun 29,2017
Jun 29,2017
6
people found
this helpful
this helpful
Although the people in the frontdesk and property management are really good and try to listen (important hint there) the Agency practices and approach to money making begs the question of value added....
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Comment on agent fees
Fees are not aligned to value for money and are one of the highest in the industry (outside of London and prime properties). Very hard to justify.
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Jan 26,2017
Jan 26,2017
0
people found
this helpful
this helpful
I had a great experience with Romans Windsor office recently. Having dealt with many estate agents in recent years this was a refreshing change, friendly, helpful and with the rare ability to actually listen to what my requirements are. Head and shoulders above other estate ...
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Oct 20,2016
Oct 20,2016
2
people found
this helpful
this helpful
Really impressed with Elaine, very professional with her approach and first property manager I felt that actually listens to your concerns and acts on it...
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Aug 18,2016
Aug 18,2016
10
people found
this helpful
this helpful
Romans in Windsor completely omitted to tell us about all the costs until after we paid our reservation fee. The manager Sam Morton actually told us that we had to take their contents insurance because we have a dog. This is a complete lie and ...
read full review
read full review
What agent could do to change your mind?
Fees are some of the highest in Windsor, double some of the higher end agents. ‚£500 admin fee for the first tenant then ‚£199 for the second is a complete rip off!Attached Filesnbsp;
Comment on agent fees
Fees are some of the highest in Windsor, double some of the higher end agents. ‚£500 admin fee for the first tenant then ‚£199 for the second is a complete rip off!
Was this helpful?
Yes
Yes
Jan 21, 2022
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(1)
I had the worst experience Ive ever had with Romans. Kim Stockley is an absolute joke, rude, totally unprofessional, irreponsible and totally extortionate. I understand what you've said about Sam aswell, she tried to trip me up when i told her there were cracked switches before I moved in (i got electrocuted by a faulty heater there) and she denied it and tried to get me to prove I had pictures of it in a really underhanded way. I was actually shocked. I've just been hit by a large end of tenanc ...
Nov 12,2015
Nov 12,2015
6
people found
this helpful
this helpful
I have contacted this company via phone and email over 7 times to make a complaint about the property. I have had no reply and still live in unfit conditions. If I was a tenant or landlord looking to rent / let property in the Windsor area ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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