89% sales valuation accuracy
85% sales fee satisfaction
Aug 18,2016
Aug 18,2016
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Joanna has been fantastic from start to finish. Always contactable and consistently went the extra mile to ensure the process was smooth.
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Latest Reviews
19th Jul 2023
reviewed by 'Elise'
23rd Jan 2023
reviewed by 'Viktor Grubesic'
8th Sep 2022
reviewed by 'Dastan Aigozin'
13th Apr 2022
reviewed by 'Christine'
13th Jun 2018
reviewed by 'Nikolina'
Opening Hours
Address
haart
55 Westow Hill, Upper Norwood
Crystal Palace,London
Greater London
SE19 1TS
020 8670 5845
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 85% | £165,000 | £500,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 17 | 1 | 8 | 2 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 19,2023
Jul 19,2023
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Igor was a great estate agent! He was very attentive and thorough during my viewing of the flat. He also knew a substantial amount of information which was helpful in the search...
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Jan 23,2023
Jan 23,2023
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Kyle was amazing in showing us around the house that we loved in Tivoli Road. He demonstrated knowledge, professionalism and politeness throughout the entire process. He really showed he cared. I would highly recommend him....
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Sep 08,2022
Sep 08,2022
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Kyle provided a great service when we did our viewings on Bellway properties. he demonstrated professionalism, politeness and knowledge of the product. I would recommend him....
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Apr 13,2022
Apr 13,2022
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Igor has given me great customer service in dealing with handling and arranging viewings and secured a buyer for my property. Igor shows professionalism and perseverance in reaching my goal. I would recommend him to be a valuable Estate agent....
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Jul 15,2018
Jul 15,2018
0
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This feedback relates specifically to Matthew Voller who, from the minute he took on my case, provided an excellent service. Matthew, unlike most other estate agents I have had dealings with always came directly to the telephone, if he were able to, whenever I called ...
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Jun 13,2018
Jun 13,2018
0
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Recently we sold our flat with Haart Crystal Palace and couldn't fault their service. After the team's change in the agency at the end of last year, we were lucky to have Melanie and Matt dealing with our flat's sale. The whole process from first ...
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May 24,2018
May 24,2018
0
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He lost my keys. He gave a wooly valuation. He reduced the asking price without my instructions. He left without me being told. New manage claims to have had all of 3 weeks local experience. I fired them but had to wait 16 days before I could ...
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Comment on agent fees
Not especially competitive locally
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May 25, 2018
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(1)
Mr Ellis, we're sorry to hear that you were not satisfied with our service, something that we pride ourselves on; may we kindly invite you to make contact with the branch on 02086705845 to discuss. Thank you ...
Apr 10,2018
Apr 10,2018
0
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I only had my house up for sale for a few weeks and thanks to Melanie & the Haarts team we had a offer which we have accepted...
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Apr 11, 2018
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Hi Dennis,
Thank you for your kind review of our Crystal Palace branch, we're happy to hear they provided a lot of interest and that you've now accepted an offer.
Regards
Ross ...
Mar 21,2018
Mar 21,2018
0
people found
this helpful
this helpful
Rest assured, I'm not the type to leave positive reviews simply for the sake of it.
However, after dealing with multiple estate agents for 6 months, Anais was a breath of fresh air. She did not attempt to sell me properties using meaningless catch phrases, as ...
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Mar 21, 2018
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Hi James,
Thanks for your kind review of our Crystal Palace branch. We will pass this feedback on.
Regards
Ross ...
Aug 19,2017
Aug 19,2017
0
people found
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Leigh, James and the rest of the team at Crystal Palace Haart have been fantastic. We always found you to be friendly and efficient. We were kept fully informed and updated throughout the viewing process, from accepting an offer on our home and through to ...
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Comment on agent fees
For the time and effort that the team has put in marketing our home for sale, arranging and attending the multiple viewings and all the follow up through the negotiations with the buyer and queries etc leading up to exchange of contracts, I consider the fees to be more than fair.
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Aug 18,2017
Aug 18,2017
1
people found
this helpful
this helpful
I'm very upset speaking to Ben from London, who is very ignorant of his statement about being 'liable to payments', he can't comprehend that I can't pay using my account because I am on maternity leave at the moment. And my husband is a manager ...
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Apr 28,2017
Apr 28,2017
0
people found
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I was very pleased to find a buyer for our house within one week. I am even more pleased that I found a very suitable property to purchase withing the next week - all under the same roof with Haart Crystal Palace.
Leigh and James ...
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Comment on agent fees
I am also very pleased with the agency fee, which is very reasonable in comparison with some other high street agencies.
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Aug 18,2016
Aug 18,2016
0
people found
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Joanna has been fantastic from start to finish. Always contactable and consistently went the extra mile to ensure the process was smooth....
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Aug 18, 2016
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Hi Jess,
We're very pleased to hear you received a fantastic service from start to finish from our Crystal Palace branch. We will pass this feedback on.
Regards
Ross ...
Jul 19,2016
Jul 19,2016
0
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The company was been extremely helpful and informative throughout the whole process. Staff are always friendly and were on top of management companies and all involved during the purchase to keep us on track for exchange / completion....
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Jul 20, 2016
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Hi Anna,
Thank you very much for your review, we're pleased the Crystal Palace branch were able to provide you a helpful and informative service throughout. We will pass this feedback on.
Regards,
haart Customer Experience team ...
Jul 08,2016
Jul 08,2016
0
people found
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I am very pleased with HAARTS. All the staff at the crystal palace branch we're so help full and have made every thing so far stress free...
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Comment on agent fees
Very good
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Jul 12, 2016
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Hi Susan,
Thank you very much for your review, we're glad to hear you found our Crystal Palace branch to be helpful. We will certainly pass this feedback on.
Regards,
Ross ...
Jun 29,2016
Jun 29,2016
0
people found
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Sam has been amazing help over the last few months, and I would definitely recommend her going forward.
She has been friendly, professional, and, at a really stressful time been someone I can totally rely on - thank you so much!...
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N/A
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Jun 29, 2016
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Hi Sarah,
We're very pleased to hear you received a friendly and professional service from our Crystal Palace branch, we will pass this feedback on.
Regards,
Ross ...
Jun 23,2016
Jun 23,2016
0
people found
this helpful
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I would like to say that I have been very impressed with your Samantha Stevens at the branch. She is very good at her approach in getting things done. She comes across as somebody with a great deal of knowledge in the property sales market. ...
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Comment on agent fees
Good
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Jun 16,2016
Jun 16,2016
0
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From the initial phone call to the final day of completion Joanna and the other members of the team I had contact with were professional but also incredibly kind and patiently explained each step of the process when I had, often ridiculous, questions....
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Comment on agent fees
I understand from conversations from friends and family that the fees were absolutely acceptable for the process.
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Jun 15,2016
Jun 15,2016
0
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Just wanted to drop a note to say a big thank you for all of your help through our sale. I've not had the best experience with estate agent before and was reluctant to listen when the appointment was initially made. I must say, I ...
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Comment on agent fees
Very fair. I've dealth with other estate agent before who charges more and don't even do the job
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May 10,2016
May 10,2016
1
people found
this helpful
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Generally very slow and disorganised. Did not have even the basic understanding of property legal issues necessary to help push the deal along. Were too slow and did not provide enough support to the seller to get the sale done. Although Foxtons can be very ...
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May 10, 2016
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Hi KJ7,
We're very sorry to hear about this. Please get in touch with our help team at [email protected] who can investigate this for you.
Regards,
Ross ...
Jun 18,2014
Jun 18,2014
2
people found
this helpful
this helpful
Terrible service from the get go. We were booked to view a property whereby upon arrival, we found out that the agent was not aware of our appointment to view. Once viewed we immediately made a formal offer of the asking price through Haart- we ...
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What agent could do to change your mind?
Provide good customer service Have the decency to keep customers informed of where they stand Be honest Train your staff and booking/viewing arrangementsAttached Filesnbsp;
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Jun 18, 2014
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Dear Natasha,
We are really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you - please email the full details to us including the property details and we will look in to this.
Many thanks,
Melanie Smith,
Customer Relations Manager ...
Nov 15,2013
Nov 15,2013
5
people found
this helpful
this helpful
Customer service at all levels was a disgrace and they made the whole process extremely stressful. I ended up taking my keys back, insisting they took down their sign and waiting out the last 6 weeks of the contract. Every day I needed to check Haart, ...
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What agent could do to change your mind?
To be trained in customer serviceAttached Filesnbsp;
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Oct 16,2013
Oct 16,2013
0
people found
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I have used Haart Crystal Palace to buy 2 properties in the last 18 months. They have always been professional. Of particular benefit is that fact that they employ Pam purely to handle all the conveyancing issues and this make communication between buyer and vendor much smoother....
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Jul 11,2013
Jul 11,2013
0
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I'm extremely pleased with the service that Haart provided. The staff were so helpful and assisted quickly and efficiently with our every need. Communication was excellent and the service from staff was ever so polite and friendly. Unfortunately due to family reasons we were unable ...
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Jul 09,2013
Jul 09,2013
0
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this helpful
Esta Wilson was professional and friendly, she always dealt with any of our queries quickly and effiiciently, and always served with a smile (even on the phone you could tell she was smiling!). After we got our buyer, our case was handed to Pamela Douglas, ...
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Apr 16,2013
Apr 16,2013
0
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I have sold and purchased through Esta and her team at Haart Crystal Palace and I am very happy
with the service and professionalism provided thorughout. They kept me in touch with
all developments during the viewing stage and continually strived to reach a successful ...
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Feb 07,2013
Feb 07,2013
0
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I purchased my first property through Haart Crystal Palace. They were friendly, helpful, and made the purchase of my first home a pleasure. I wasn't given any hard sales pitch upon viewing and I felt that they were pretty straight forward. When placing offers for ...
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Jan 21,2013
Jan 21,2013
0
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I recently bought a property in Crystal Palace. Out of the 15 I visited, Haart were easily the easiest to deal with.
Haart were polite, took note of want I wanted in a property, phoned me back when they had something suitable, and were contactable and ...
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Jan 09,2013
Jan 09,2013
0
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We were impressed by Esta's professional, honest and friendly manner at our initial meeting. She offered us a competitive commission rate with a more professional approach so we decided to proceed with Haart. She took some excellent photographs taking the time to select the most ...
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Nov 23,2012
Nov 23,2012
0
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The staff at Haart Crystal Palace were very professional and friendly. They put us at ease and supported us through the process of selling our much loved flat....
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Best Estate Agent in SE19 
We're very pleased to hear you received a fantastic service from start to finish from our Crystal Palace branch. We will pass this feedback on.
Regards
Ross