5 Star Review
Feb 25,2022
By:
'Raji'
Feb 25,2022
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: Yes
Postcode: NE8
Lettings (as a Tenant)
Rent PCM: £450
Postcode: NE8
0
people found
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They did a great job in finding me a flat. The person who showed me round was very knowledgeable and everyone was extremely kind and helpful. They helped me at every stage of the process....
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0
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1 Star Review
Nov 24,2020
By:
'Jada'
Nov 24,2020
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TS10
Lettings (Prospective customer)
Postcode: TS10
2
people found
this helpful
Waste of time company. Leaving all your details, and the property types, locations, and prices will get you nowhere.
They send you all types properties regularly, none of which match your budget, nor the given criteria. If one on the list catches your fancy, and ...
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2
people found
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“Don't rent from this agency, seriously!!!!...”
1 Star Review
May 09,2018
By:
'Disappointed'
May 09,2018
Services: Admin
Would you recommend?: No
Postcode: NE28
Admin
Postcode: NE28
3
people found
this helpful
One star feels too generous! Me and my girlfriend who is pregnant, has a young son and lives in hartlepool viewed a property advertised by fenix property as she wanted to relocate so we could be together as a family. As we liked the house ...
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Comment on agent fees
Disgusting for the lack of work done!
3
people found
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“This company got my letting ad from gumtree saying they ......”
1 Star Review
Jan 18,2018
By:
'M3rcfall'
Jan 18,2018
Services: Lettings (as a Landlord)
Rent PCM: £650
Would you recommend?: No
Postcode: NE16
Lettings (as a Landlord)
Rent PCM: £650
Postcode: NE16
2
people found
this helpful
This company got my letting ad from gumtree saying they had someone who was wanting to be in that area and the house suited there needs exactly.
They wanted to be moved in by 2nd Jan which was a bit tight as I was away ...
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Comment on agent fees
No comment
2
people found
this helpful
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“I Would highly recommend, this was my first time renting ......”
5 Star Review
Mar 08,2017
By:
'Kim'
Mar 08,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SR4
Lettings (as a Tenant)
Postcode: SR4
0
people found
this helpful
I Would highly recommend, this was my first time renting and Fenix were a great help throughout the whole process, Megan helped me find a property and Ian helped me through the referencing process....
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Comment on agent fees
normal
0
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“Horrific customer service, outrages charges for literally doing nothing. No ......”
1 Star Review
Aug 16,2016
By:
'jeff'
Aug 16,2016
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE2
Lettings (as a Tenant)
Postcode: NE2
3
people found
this helpful
Horrific customer service, outrages charges for literally doing nothing. No certainty you will get what you were promised - absolutely scandalous practices. I will never use again cause I apprecaite good night sleep not worrying about when and for how much Fenix Prperty will screw ...
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What agent could do to change your mind?
highest in the area
Attached Filesnbsp;
Comment on agent fees
highest in the area
3
people found
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“Great service from start to finish. Efficient and reliable service. ......”
5 Star Review
Feb 08,2016
By:
'Sam'
Feb 08,2016
Services: Lettings (as a Landlord)
Rent PCM: £600
Would you recommend?: Yes
Postcode: NE33
Lettings (as a Landlord)
Rent PCM: £600
Postcode: NE33
0
people found
this helpful
Great service from start to finish. Efficient and reliable service. Found us a fantastic tenant in quick timescales. Would definitely use again and personally recommend....
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Comment on agent fees
Very reasonable
0
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“I am a Landlord and have property to rent in ......”
5 Star Review
Jan 07,2016
By:
'FP'
Jan 07,2016
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR1
Lettings (as a Landlord)
Postcode: SR1
0
people found
this helpful
I am a Landlord and have property to rent in the Sunderland and Stockton area and I have been dealing with both Steve and Allison and they are very professional in their attitude, honest and reliable and have always rented out my property to very ...
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0
people found
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“Very professional, always polite and obliging. Would strongly recommend on ......”
5 Star Review
Dec 21,2015
By:
'Gary'
Dec 21,2015
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SR3
Lettings (as a Landlord)
Postcode: SR3
0
people found
this helpful
Very professional, always polite and obliging. Would strongly recommend on service and price. Found me a tenant in a very short time....
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0
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“I have used Fenix property for numerous years since they ......”
5 Star Review
Dec 17,2015
By:
'Trev'
Dec 17,2015
Services: Lettings (as a Landlord)
Rent PCM: £595
Would you recommend?: Yes
Postcode: NE33
Lettings (as a Landlord)
Rent PCM: £595
Postcode: NE33
0
people found
this helpful
I have used Fenix property for numerous years since they first started at the base in Sunderland. Steve does the viewings and is very good with prospective tenants and is able to communicate on any level finding out exactly what they want. Alison is the ...
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Comment on agent fees
Fees are industry standard
0
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“I have my own property business (IMDJ Property Management) and ......”
5 Star Review
Dec 17,2015
By:
'IMDJ'
Dec 17,2015
Services: Lettings (as a Landlord)
Rent PCM: £525
Would you recommend?: Yes
Postcode: SR3
Lettings (as a Landlord)
Rent PCM: £525
Postcode: SR3
0
people found
this helpful
I have my own property business (IMDJ Property Management) and manage a number of my own properties in the Sunderland South area and have done for over 10 years. I used to advertise through the local press looking for potential tenants. It was hard work and ...
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Comment on agent fees
Values for money, time is money and Fenix is worth every penny.
0
people found
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“From start to finish my experience with Fenix property was ......”
5 Star Review
Dec 16,2015
By:
'Emma'
Dec 16,2015
Services: Lettings (as a Tenant)
Rent PCM: £575
Would you recommend?: Yes
Postcode: SR4
Lettings (as a Tenant)
Rent PCM: £575
Postcode: SR4
0
people found
this helpful
From start to finish my experience with Fenix property was excellent they had to rush everything for me and they did so. They were professional and efficient whilst also being extremely friendly and helpful. There whole process was very easy to follow and they are ...
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0
people found
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“both Steve and Allison were very professional , at the same ......”
5 Star Review
Dec 09,2015
By:
'david'
Dec 09,2015
Services: Lettings (as a Landlord)
Rent PCM: £450
Would you recommend?: Yes
Postcode: DH4
Lettings (as a Landlord)
Rent PCM: £450
Postcode: DH4
1
people found
this helpful
both Steve and Allison were very professional , at the same time treated me in good friendly manner, they found me a great tenant in no time at all and delt with all my queries , I would highly recommend there services...
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Comment on agent fees
very fair
1
people found
this helpful
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“I have used Fenix Property for a lot of years ......”
5 Star Review
Nov 17,2015
By:
'James'
Nov 17,2015
Services: Lettings (as a Landlord)
Rent PCM: £750
Would you recommend?: Yes
Postcode: NE10
Lettings (as a Landlord)
Rent PCM: £750
Postcode: NE10
0
people found
this helpful
I have used Fenix Property for a lot of years now and always found them to be reliable and trustworthy. They have always found me tenants for my property's. Because im the landlord i have the final say who goes into my property if they ...
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0
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“Disappointed customer who ended up losing out on a property ......”
1 Star Review
Nov 14,2015
By:
'AVOID'
Nov 14,2015
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: NE16
Lettings (Prospective customer)
Postcode: NE16
3
people found
this helpful
Disappointed customer who ended up losing out on a property because of Fenix property. Luckily researched the company before committing and found that the couple who own it*. You will find this company has previously liquidated four other companies of the same name and started ...
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3
people found
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“I was in the process of trying to secure a ......”
2 Star Review
Nov 10,2015
By:
'Angry'
Nov 10,2015
Services: Lettings (as a Tenant)
Rent PCM: £495
Would you recommend?: No
Postcode: NE16
Lettings (as a Tenant)
Rent PCM: £495
Postcode: NE16
1
people found
this helpful
I was in the process of trying to secure a property. My partner and I had given Fenix the holding fee of £240. We then decided to investigate further after looking at reviews that in all honesty just seemed poor and after some digging we found ...
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What agent could do to change your mind?
Nothing. They are not a secure company to work with and should not be in operation as they have been overdue on their accounts several times and have dissolved and liquidated their business.
Attached Filesnbsp;
Comment on agent fees
Fees seemed ok until they started telling us we had to pay the full years rent on a certain date when we offered to do so even though it was an offer on our part to speed up the process.
1
people found
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“I have never left reviews and im not likely to ......”
1 Star Review
Nov 06,2015
By:
'Ripped'
Nov 06,2015
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE5
Lettings (as a Tenant)
Postcode: NE5
1
people found
this helpful
I have never left reviews and im not likely to in the future, however on this occasion I feel this is a must to ensure no other innocent person has to go through what we, and I can only assume, other people have been through.
...
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What agent could do to change your mind?
nothing at all
Attached Filesnbsp;
1
people found
this helpful
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“When my tenant left the property on 1 June, she told ......”
1 Star Review
Sep 28,2015
By:
'Chris'
Sep 28,2015
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SR2
Lettings (as a Landlord)
Postcode: SR2
2
people found
this helpful
When my tenant left the property on 1 June, she told Fenix Property that she had said that myself, (the landlord) could keep the bond as the house was in a state. For almost 4 months now, Amanda has continually told me that she is unable to ...
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What agent could do to change your mind?
Never paid anything back
Attached Filesnbsp;
Comment on agent fees
Never paid anything back
2
people found
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“We set up a viewing of a property with Fenix. ......”
1 Star Review
May 27,2015
By:
'Jon'
May 27,2015
Services: Sales (Prospective customer)
Rent PCM: £750
Would you recommend?: No
Postcode: NE2
Sales (Prospective customer)
Rent PCM: £750
Postcode: NE2
2
people found
this helpful
We set up a viewing of a property with Fenix. The day of our viewing, another estate agent informed us that the flat they were going to show us had already been recently let, and that Fenix were planning to show us another flat instead (...
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2
people found
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Yes
“We placed a holding fee on a property that was ......”
1 Star Review
Apr 30,2015
By:
'sarah'
Apr 30,2015
Services: Lettings (Prospective customer)
Rent PCM: £550
Would you recommend?: No
Postcode: SR3
Lettings (Prospective customer)
Rent PCM: £550
Postcode: SR3
1
people found
this helpful
We placed a holding fee on a property that was offered by fenix, they seemed very eager to get this from us constantly ringing whilst we were at work stating ' you will loose the property if you do not pay today' which we did. ...
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1
people found
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“I recently let my property in Washington with Fenix Property ......”
5 Star Review
Jan 09,2015
By:
'VERY'
Jan 09,2015
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NE38
Lettings (as a Landlord)
Postcode: NE38
0
people found
this helpful
I recently let my property in Washington with Fenix Property and I was very pleased with the service I received!
The staff were polite, professional and helped every way they could!
They helped me with every step of the process from putting my property live ...
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0
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“very unprofessional, asks for informating in drips and draps, land ......”
1 Star Review
Aug 28,2014
By:
'Tracey'
Aug 28,2014
Services: Lettings (Prospective customer)
Rent PCM: £425
Would you recommend?: No
Postcode: NE37
Lettings (Prospective customer)
Rent PCM: £425
Postcode: NE37
3
people found
this helpful
very unprofessional, asks for informating in drips and draps, land lord has pulled out and now refusing to refund holidung fee...
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What agent could do to change your mind?
absoluty nothing
Attached Filesnbsp;
3
people found
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“The worst letting experience I have ever had from a ......”
1 Star Review
Jan 29,2014
By:
'Frustrated'
Jan 29,2014
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NE37
Lettings (as a Tenant)
Postcode: NE37
5
people found
this helpful
The worst letting experience I have ever had from a letting agency. Both unprofessional and disorganised.
Firstly they refused to give us a second viewing for a property we were interested in, even though our initial viewing had occured in the dark due to the ...
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5
people found
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Was this helpful?
Yes
In response to your review, I would like to take the opportunity to invite you to write a formal complaint to us at our address below, as we have not heard from you previously.
We are happy to discuss any grievance you may have in the hope to rectify it immediately, however until we know who you actually are this is an impossible task at present.
We regularly check the local market with regards to any agency fees we charge here at Fenix, and are happy in the knowledge that we are not the most expensive in the area.
We look forward to hearing from you.
Kind Regards
Fenix Property
Washington Business Park
Washington
SR5 3NZ