South Kensington, London, SW7
4/5, 12 reviews
75% recommended
33% lettings valuation accuracy
75% lettings fee satisfaction

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“I have a property in their area where the Director ......”

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Jul 26,2016
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By: 'SW'
Jul 26,2016
45 people found
this helpful
I have a property in their area where the Director of Dexters is constantly contacting me. However my complaint is I did not give my details to Dexters to ever contact me regarding selling my home. They have used information that concerns me to it's source for this direct marking strategy. Are Agents allowed to call and write without consent? Is it legal for them to target my property directly and constantly?
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By: Marilyn
Sep 08, 2016
Dear Sir/Madam,

Thank you for your feedback. I am Head of Customer Relations here at Dexters and for me to investigate this fully, please could you contact me directly at [email protected] with further details in respect of your property address. In order that I can discuss this with the Director in question.

Kind regards

Marilyn

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Latest Reviews

View all Reviews 12
18th Mar 2022
reviewed by 'BAT'
“Terrible company.Do not believe the good reviews ! !The staff are writing these reviews as they sit at their desk ......”
16th Feb 2021
reviewed by 'Kristina'
“Thomas Morrissey has done a fantastic letting agent job showing me around apartments in Kensington! Not only has he been ......”
22nd Oct 2020
reviewed by 'Ashley'
“Absolutely unprofessional and criminal. Expected me to move into a filthy and uninhabitable flat. Bullied and harassed me. Made me ......”
28th Jan 2018
reviewed by 'Sunny'
“Shernitta is a Property Manager and looks after our two properties. She has been our correspondent for a number of ......”
16th Nov 2017
reviewed by 'J'
“When I was looking for the house in South Kensington, it was urgent because I did not have enough time ......”
1st Nov 2017
reviewed by 'Usha'
“Teagan is an amazing staff at dexters. She is always attentive and organised. It is always pleasure to work with ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Dexters
144 Old Brompton Road
South Kensington,London
Greater London
SW7 4NR
020 7373 8883, 020 7244 7711

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 33% 75% £1,300 £3,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 5 1 0 0 0 0 2 2
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Terrible dishonest company...”

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Mar 18,2022
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Rezarta
By: 'BAT'
Mar 18,2022
0 people found
this helpful
Terrible company.Do not believe the good reviews ! ! The staff are writing these reviews as they sit at their desk all day. They are now accepting vulnerable people from the mental health sector & lying about the terrible noise polluted ceilings in the flats managed by ...
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Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ria Burton
Mar 30, 2022
View all comments (1)
I am disappointed to hear you have not had a 5 star experience with us. Unfortunately, I am unable to find you on our database. If you could contact us with some more information at [email protected] then I can look into this for you. Kind regards, Ria Burton, Customer Relations Team ...

“Thomas Morrissey- fantastic agent !...”

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Feb 16,2021
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Thomas
By: 'Kristina'
Feb 16,2021
0 people found
this helpful
Thomas Morrissey has done a fantastic letting agent job showing me around apartments in Kensington! Not only has he been honest about his comments on apartments, but has also been extremely helpful with navigating around the area (I have really appreciated that as someone completely ...
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“Absolutely unprofessional and criminal. Expec......”

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Oct 22,2020
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Elinor
By: 'Ashley'
Oct 22,2020
1 people found
this helpful
Absolutely unprofessional and criminal. Expected me to move into a filthy and uninhabitable flat. Bullied and harassed me. Made me feel completely helpless....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Sarah Tranter
Nov 10, 2020
View all comments (1)
Dear Ashley, I am sorry to read that you are unhappy with Dexters, but understand from the office that this matter is being dealt with in the line with the Contract that you signed for the tenancy. Kind regards, Sarah Tranter ...

“Shernitta is a Property Manager and looks after our two ......”

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Jan 28,2018
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Shernitta
By: 'Sunny'
Jan 28,2018
0 people found
this helpful
Shernitta is a Property Manager and looks after our two properties. She has been our correspondent for a number of years. We are really pleased with her work. She knows her job well. Though she is rather busy sometimes. She acts in the correct manner ...
read full review
Comment on agent fees
Not applicable in this case.
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By: Marilyn
Feb 12, 2018
View all comments (1)
Dear Sunny, Thank you for your review regarding your experience with our South Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“When I was looking for the house in South Kensington, ......”

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Nov 16,2017
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Will
By: 'J'
Nov 16,2017
0 people found
this helpful
When I was looking for the house in South Kensington, it was urgent because I did not have enough time to decide. Will helped me so much to find a house and the other provided me good services....
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By: Marilyn
Dec 07, 2017
View all comments (1)
Dear J, We are delighted to read that our South Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Teagan is an amazing staff at dexters. She is always ......”

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Nov 01,2017
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Teagan
By: 'Usha'
Nov 01,2017
0 people found
this helpful
Teagan is an amazing staff at dexters. She is always attentive and organised. It is always pleasure to work with her and dexters....
read full review
Comment on agent fees
Good
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By: Marilyn
Nov 07, 2017
View all comments (1)
Dear Usha, Thank you very much for your great review regarding our South Kensington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Had amazing customer care with Teagan, she was very helpful, ......”

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Oct 31,2017
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Teagan
By: 'Chanelle'
Oct 31,2017
0 people found
this helpful
Had amazing customer care with Teagan, she was very helpful, great communication from the start, I would defiantly recommend her to everyone I know....
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By: Marilyn
Nov 07, 2017
View all comments (1)
Dear Chanelle, Thank you for your review regarding your experience with our South Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“We've had a clogged kitchen sink for almost ONE MONTH. ......”

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Oct 31,2017
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Teagan
By: 'Anna'
Oct 31,2017
0 people found
this helpful
We've had a clogged kitchen sink for almost ONE MONTH. Our property got taken over by Dexters and I was introduced to Teagan my new property manager, my sink got fixed next day . Engineer who arrived was very professional, and very polite. After two weeks ...
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Comment on agent fees
n/a
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By: Marilyn
Nov 07, 2017
View all comments (1)
Dear Anna, We are delighted to read that our South Kensington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Would like to thank Rupal for all the hard work ......”

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Oct 24,2017
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By: 'Eleanor'
Oct 24,2017
0 people found
this helpful
Would like to thank Rupal for all the hard work and dedication ensuring my husband and I received the best level of customer service , when coming to them for many issues in regards to repairs ! You saved us so much stress and hassle. Thank you ...
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By: Marilyn
Nov 07, 2017
View all comments (1)
Dear Eleanor, Thank you for your review regarding your experience with our South Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“I have found Dexter and Hugh, its representative, very helpful ......”

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Jul 13,2017
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Hugh
By: 'christian'
Jul 13,2017
1 people found
this helpful
I have found Dexter and Hugh, its representative, very helpful in my search for a flat in K&C. He has provided me with information on established opportunities and was also very quick to contact me with the latest offers. Hugh was on time at ...
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By: Marilyn
Jul 14, 2017
View all comments (1)
Dear Christian, Thank you for your review regarding your experience with our South Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“I've had terrible experiences with agents in the past who ......”

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Jul 02,2017
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Hugh
By: 'MsEl'
Jul 02,2017
0 people found
this helpful
I've had terrible experiences with agents in the past who tried to let flats for prices above their deserved value. For the first time in while I met an agent who was funny, honest and devoted solely to his clients. I honestly couldn't have asked ...
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Comment on agent fees
-
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By: Marilyn
Jul 03, 2017
View all comments (1)
Dear MsEl, Thank you for your review regarding your experience with our south Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“I have a property in their area where the Director ......”

Share on :
Jul 26,2016
Minithumbdown
By: 'SW'
Jul 26,2016
45 people found
this helpful
I have a property in their area where the Director of Dexters is constantly contacting me. However my complaint is I did not give my details to Dexters to ever contact me regarding selling my home. They have used information that concerns me to it's ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Sep 08, 2016
View all comments (1)
Dear Sir/Madam, Thank you for your feedback. I am Head of Customer Relations here at Dexters and for me to investigate this fully, please could you contact me directly at [email protected] with further details in respect of your property address. In order that I can discuss this with the Director in question. Kind regards Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Dexters, London SW7 4NR



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