0% lettings valuation accuracy
38% lettings fee satisfaction
Aug 12,2016
Aug 12,2016
2
people found
this helpful
this helpful
I WOULD NOT RECOMMEND. Wish I could give 0 stars! This company tries to take advantage of students and believes we have little knowledge which is not the case. I really do not know where to start. I moved into an unclean flat, with DVDs, paper and other items on top of the wardrobe. In the winter, I came back to my flat with the previously locked bedroom doors wide open, I thought it had been a break in and I found hairs on my bed, however that was not the case, it turns out, Westmanor had given the keys to our flat to another estate agent who did not ask any permission to enter our flat, which is not allowed and the contract states 24 hour notice must be given. I have had continuous emails with Westmanor in which they have been unhelpful and this continues up to today in trying to get my deposit back, I had a simple query for the finance department, I have forwarded the email twice with no answer and my query has not been responded too. Let me give you a brief run through of what it might be like using Westmanor Student Living or what it was like for me: days without water as the office closes on weekends and bank holidays and they state the emergency number is only to call if you are locked out and with this there is a charge. Days without lights due to ceilings being too high you cannot change them yourself and no one responding to contact forms although Westmanor insist this is how you should go about reporting a problem. Expect to submit more than one contact form and do not expect maintenance issues to be handled with any sort of urgency or organisation, once the plumber turned up and informed us Westmanor had sent him to a completely different building twice instead of ours. Do not expect your deposit back within the 6 weeks turnaround, the statement may be sent out on the last day of the 6 weeks but you will not receive the money and although you may pay for this deposit via bank transfer such as myself expect it back via cheque.
I am truly disgusted this is a student company because they take every opportunity to rip students off including the direct deposit fee simply to pay your bills and the money they take off your deposit no matter how clean you have left your flat. Try to take pictures before you move in and before you leave the flat so you have proof, and save all communication.
I will shortly be sending an email to my University about Westmanor in hopes they can discourage other students from using the services and going through what I and so many others have gone through, the Google ratings says it all.
Oh, I forgot to mention when we moved in there were little flies coming from the drain! When I told the plumber they were drain flies (it took a few attempts to get him out to the flat) he said no. However, surprisingly after he cleaned the drain of the previous occupants hairs, the flies disappeared.
I am truly disgusted this is a student company because they take every opportunity to rip students off including the direct deposit fee simply to pay your bills and the money they take off your deposit no matter how clean you have left your flat. Try to take pictures before you move in and before you leave the flat so you have proof, and save all communication.
I will shortly be sending an email to my University about Westmanor in hopes they can discourage other students from using the services and going through what I and so many others have gone through, the Google ratings says it all.
Oh, I forgot to mention when we moved in there were little flies coming from the drain! When I told the plumber they were drain flies (it took a few attempts to get him out to the flat) he said no. However, surprisingly after he cleaned the drain of the previous occupants hairs, the flies disappeared.
What agent could do to change your mind?
Bad, do not expect your deposit back.Attached Filesnbsp;
Comment on agent fees
Bad, do not expect your deposit back.
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Mar 28, 2018
Dear Shainaz, Thank you very much for your review. Although we admit that you have had a couple of issues during your tenancy, we do feel that some of your comments are very unreasonable. When you moved into your flat, you informed us that the bath was dirty and there was a razor down the toilet. A member of staff from Westmanor shortly went out to wipe over the bath (the 'dirt' was actually cleaning product which had been left by the professional cleaner) and remove the razor. You did not report any other cleaning related issues and if you had, we would have been happy to sort this out too. With regards to the keys being given to another agency, this is out of our control as they were taking over the management of your building as per the email that you were previously sent. We were informed by the agency that you had been given notice of the viewing. Regarding your deposit statement, as explained over email conversation with you, we can only apologise that the finance department's email had returned to sender however Emma from the lettings department has responded to all of your emails querying this. It does not state that the emergency number is just for lock outs, it merely states that you may be charged for a lock out call. The emergency number is to be used out of office hours and therefore you could have called and they would have contacted the 24 hour emergency plumber. This was all previously explained to you over email after this happened. Your beautiful flat has high ceilings with many spotlights which you viewed and chose to take. Westmanor offer the service of changing the light bulbs for you as we are aware that it has high ceilings. As per your tenancy agreement, we aim to inform you of any deductions to your deposit within 4-6 weeks from the end date of your tenancy which has been done. You can also request it to be refunded by bank transfer if you wish. We do not deduct money from deposits without reason and any queries regarding this can be discussed and taken further if you feel that this is necessary. We provide information in your move in pack to avoid deductions from your deposit and we also advise and request for tenants to take photos when they move in at the time of completing their inventory provided. Regards, Westmanor Student Living
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Latest Reviews
13th Jan 2022
reviewed by 'Anne'
1st Jul 2021
reviewed by 'Mohammed Riyaz'
24th Jun 2021
reviewed by 'extra'
7th Jun 2021
reviewed by 'J'
Opening Hours
Address
Westmanor Student Living
58 London Road
Leicester
Leicestershire
LE2 0QD
0116 225 3505
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 38% | £580 | £720 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 11 | 0 | 0 | 0 | 0 | 0 | 0 |
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Jan 13,2022
Jan 13,2022
0
people found
this helpful
this helpful
The place was dirty when I arrived, I just ended up cleaning it myself. The staff are horrible, especially Ami. They will try to fraud you of anything and everything. They are not understanding at all and they will take advantage of you. Please do ...
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Jan 25, 2022
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(1)
Hi Anne,
I am very sorry to hear you were not happy with the property on arrival. Please can you confirm the building you have moved into and the date you moved in. I am shocked to hear that i have been horrible to you as this is not in my character and would really like a further explanation to justify this accusation. Please can you either call the office and ask for me directly or please send a complaint email over so we can look into this for you. ...
Jul 01,2021
Jul 01,2021
1
people found
this helpful
this helpful
I had a good experience at East Bond Street, it's a nice roomy and spacious studio and the West Manor staff were helpful, they fitted a new bigger and more powerful heater and the maintenance were always friendly and on-time. Ami and Shannon were always ...
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Jun 24,2021
Jun 24,2021
1
people found
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this helpful
I would give Westmanor Student Living no stars if I could. I rang westmanor requesting my meter readings for my bills and they were EXTREMELY rude and very inflexible in attending to my request. The manager was very salty and mocking on the phone. Very ...
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Jun 07,2021
Jun 07,2021
0
people found
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Mad ting. 4 man got stabbed in my apartments. I had to sit on the wall outside until the feds let me in. Blood up walls like some horror film. Blood hasn’t been cleaned up still and I have hemaphobia. Place be looking like Cecel ...
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Jun 08, 2021
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(1)
Hi Jennifer,
Thank you for your review, however we are very disappointed that you have written this against Westmanor. Unfortunately we can not be held responsible for a party at the property over the weekend that a resident decided to arrange. We were immediately informed the following morning and were on site assisting the Police and also reassuring tenants at the building. After this, we emailed all tenants regarding the incident. Please can you email us directly and let us know the fl ...
Feb 10,2021
Feb 10,2021
0
people found
this helpful
this helpful
Everything constantly breaking and takes weeks to be fixed. Instances include 3 weeks without a working shower, and a week when all of my clothes were trapped in the washing machine.
When things are finally fixed, my flat was left dirty and messy. Agency uncommunicative regarding ...
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Feb 10, 2021
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Hi Jennifer,
I have been over all the maintenance from your flat since October 2020. You initially reported the shower not working on 14.10.20 and maintenance attended and resolved. Two weeks later we then received another maintenance request from you stating this still wasn't working. If you had advised us sooner than this we would have of course made sure you were not left without a shower for a further two weeks. In relation to the washing machine, this type of maintenance request is o ...
Aug 06,2020
Aug 06,2020
3
people found
this helpful
this helpful
Shame on this agent for their treatment of students during the recent pandemic. FULL rent collected including maintenance and utilities, despite the property being vacant from mid March, and they still had the cheek to deduct £45 off our deposit to clean the hob. Their treatment ...
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Oct 10,2019
Oct 10,2019
4
people found
this helpful
this helpful
Do not touch with a barge pole!!!
No matter how clean/undamaged you leave your bedroom/communal area after staying with Westmanor Student Living, they will go to any length to seize your deposit money and some! After months of tedious emailing back and forth ...
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Apr 17,2019
Apr 17,2019
7
people found
this helpful
this helpful
DO NOT USE WESTMANOR!
ACCOMMODATION WAS BUILT TO BREAK TO SO THEY COULD CHARGE STUDENTS!!
They did not provide a hoover as its not necessary (provided one after A LOT of arguing), they use electricity punch cards where the rate is EXTORTIONATE (£1,000 within first half ...
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Aug 06,2018
Aug 06,2018
0
people found
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Do not go with this company if you are looking for a flat to rent. They took 80% of my VERY large deposit, even though I let the flat in excellent condition. They charged £240 for the small studio flat to be cleaned which is crazy.
They ...
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Aug 07, 2018
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(1)
Hi Alex, Thank you for your review and we are sorry to hear that you are not happy with our service. Unfortunately, after carrying out the end of tenancy inspection, it is necessary to charge the tenant where a property has not been left in an acceptable condition. If you do not agree with the charges given then we urge you to contact us directly as asked to discuss this. We can confirm that when a tenant is charged, Westmanor makes no money from this as it is given to the landlord to cover the ...
Mar 24,2018
Mar 24,2018
0
people found
this helpful
this helpful
Whole entire experience was terrible, rented me a âluxury studioâ which they knew needed work due to failing council regulations. Had no access to an oven for just over two months and was expected to live out of a microwave - wasn't even going to ...
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Comment on agent fees
When initially paying it they were not helpful at all, took hours just to pay and send off forms
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Mar 28, 2018
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(1)
Hi there, Thank you for your review. We are sorry to hear that you are not enjoying your stay with us. Unfortunately we were not aware of the works required to your flat until after you started occupying it. We can only apologise for the inconvenience caused however please note that we do work on behalf of your landlord. We also ensured that you were as comfortable as feasilbly possible while this work was being carried out. With regards to the works in the actual building, we apologise if you h ...
Jun 13,2017
Jun 13,2017
1
people found
this helpful
this helpful
Only interested in taking money off students, unable to deal with any issues in flat accordingly. Facilities in flat broken for a matter of weeks despite going through correct procedure had to chase them up to complete activity. Slow in dealing with complaints. Staff are ...
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Comment on agent fees
125 per week not including electric for no lounge, a ensuite room and disgracefully small kitchen
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Mar 28, 2018
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Hi there, Thank you for your review. We are sorry to hear that you have not enjoyed your stay with us. We an assure you that we endevour to rectify any maintenance issues as soon as possible. With regards to your comments about the 'poor security', we can confirm that the building is secure. We also contacted all tenants in the building about allowing non-residents to tailgate them into the property. Kind Regards, Westmanor Student Living ...
Nov 13,2016
Nov 13,2016
1
people found
this helpful
this helpful
No hot water for weeks! It was the worst student accommodation ever, loads of noise from the building site and a huge rat came into our house and ate the carpet. The nice looking rooms are just a trap, don't fall into it!...
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Comment on agent fees
Bad
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Mar 28, 2018
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(1)
Dear Student, Thank you for your review. We are sorry to hear that you have not enjoyed your stay with us. Unfortunately issues like this are unforeseen however if they do happen then we do endevour to rectify them as soon as possible. Kind Regards, Westmanor Student Living ...
Aug 12,2016
Aug 12,2016
2
people found
this helpful
this helpful
I WOULD NOT RECOMMEND. Wish I could give 0 stars! This company tries to take advantage of students and believes we have little knowledge which is not the case. I really do not know where to start. I moved into an unclean flat, with DVDs, paper ...
read full review
read full review
What agent could do to change your mind?
Bad, do not expect your deposit back.Attached Filesnbsp;
Comment on agent fees
Bad, do not expect your deposit back.
Was this helpful?
Yes
Yes
Mar 28, 2018
View all comments
(1)
Dear Shainaz, Thank you very much for your review. Although we admit that you have had a couple of issues during your tenancy, we do feel that some of your comments are very unreasonable. When you moved into your flat, you informed us that the bath was dirty and there was a razor down the toilet. A member of staff from Westmanor shortly went out to wipe over the bath (the 'dirt' was actually cleaning product which had been left by the professional cleaner) and remove the razor. You did not repor ...
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