98% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
81% lettings fee satisfaction
Aug 11,2016
Aug 11,2016
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We received a great service from both Alex and Raegan. From the beginning Alex was very professional and helpful, answering every question we fired at him! Both were very prompt with all responses and updates that we required. Thank you again!
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good
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Latest Reviews
23rd Jan 2021
reviewed by 'Bianca'
20th Jan 2021
reviewed by 'Celine Legge'
29th Sep 2020
reviewed by 'Remus'
3rd Jun 2020
reviewed by 'Rori'
16th Jan 2019
reviewed by 'Abi'
Opening Hours
Address
Stirling Ackroyd
15a Station Road
Sunbury-on-Thames
Middlesex
TW16 6SB
01932 785 171
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £25,500 | £27,800,000 |
| Lettings | 95% | 81% | £625 | £2,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 74 | 2 | 98 | 9 | 135 | 3 | 95 | 1 | 15 | 4 |
Areas covered
- TW13
- Sunbury on Thames, Ashford, Bedfont,
- TW14
- Feltham, Hampton, Lower Sunbury,
- TW15
- Shepperton, Upper Halliford
- TW16
- TW17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 23,2021
Jan 23,2021
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I have made an enquiry online asking all the questions I need to and the lady there who called herself Stacey called me back. She was insisting to registered my details. I kindly asked her to remind me which property it was as I sent ...
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Jan 25, 2021
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Thank you for the reply. It had nothing to do with limiting the number of visits because I was actually trying to make sure all my requests are clear before we attend any viewing. The lady called back to apologise for the way she spoke to me that morning so I do appreciate that. Thanks ...
Jan 20,2021
Jan 20,2021
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Amazing service from Katie and Nadine. Communication was outstanding. They helped us every step of the way and were excellent. Would 100% use Townends Sunbury for every move!...
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Sep 29,2020
Sep 29,2020
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Very bad services, delayed with no realistic expectations, very slow and funny requests
During this process of trying to get a house to rent I felt like they are important and I, as a customer I am not important at all. In a competitive market ...
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Jun 03,2020
Jun 03,2020
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The agents have taken advantage of the current pandemic and they have not had the prospective tenant(s) best interest at heart. The lettings manager Katie, does not possess the skills of a manager and as she has shown a lack of customer service and ...
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“Nadine and Katie were very warm and helpful.it wasnt an area i really wanted but i couldnt help leaving it to them...”
Jan 16,2019
Jan 16,2019
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They sorted me out nicely and in good time.Always happy to talk. Always willing to help even when not obliged to...
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Comment on agent fees
Reasonable but can be cheaper lol
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Feb 26,2018
Feb 26,2018
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We sold our property with Townends Sunbury. From the start the guys there were super helpful and great with communication.In particular Lauren Hunter in the Progession Team provided us with an amazing service. We had problems with the buyers lenders, but with her determination ...
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Comment on agent fees
Fair
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Jul 17,2017
Jul 17,2017
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Beth and Nadine both went above and beyond to help us. we are both so grateful for everything they have done to help us get in to our 1st home home together....
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good
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Jul 15,2017
Jul 15,2017
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Aaron dealt with the purchase of my property in a friendly professional manner. Nadine was very helpful with finding a tenant promptly. Professional service by all the staff in the Sunbury office....
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Comment on agent fees
Quite expensive but a good service, I am a new landlord and the added extras (admin fees, check in and check out etc) were not explained up front.
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Jul 15,2017
Jul 15,2017
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Nadine has been looking after me terrifically. She has been very professional and found new tenants for my property very quickly.
I have been most impressed as she has had to particularly help me as I have had to fly out to Australia for a ...
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Comment on agent fees
Fair
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Jul 14,2017
Jul 14,2017
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Very helpfull and friendly , professional with great attitude towards the clients and families that coming into the offices. Will recommend to friends and family for sure !...
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Comment on agent fees
Unfortunately the fees were too high
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Jul 11,2017
Jul 11,2017
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Very efficient - perhaps our best experience with Townsends in terms of pace of bookings viewings and confirming tenants. References etc dealt with very efficiently...
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Jul 10,2017
Jul 10,2017
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very proactive and always tries to help find the answer - it helps me that I do not have to always do the chasing....
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Jul 10,2017
Jul 10,2017
4
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Upon viewing what we expected to be our dream home in Oct we have since had a 10 month nightmare. The property was mis-advertised. The negotiator made up conversations between herself and the landlord to keep us happy before the contracts were finalised. No checks were ...
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Comment on agent fees
Very high fees. You do not get more for your money as the customer service is extremely poor.
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Jul 10,2017
Jul 10,2017
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Very pleased with the service that's been provided by Nadine, Reagan and Beth.
No issue was ever too small and if unsure they corresponded well with each other and got the queries seen to accurately....
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Jun 20,2017
Jun 20,2017
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Excellent, polite, efficient service. Emails replied and calls returned in no time. Very helpful, patiently answered all questions we had....
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May 31,2017
May 31,2017
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Sold my property within a week and the whole process from initial meeting to completion was extremely efficient. I was communicated with from start to finish. Both Tim and Emma were brilliant. Highly recommended...
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Comment on agent fees
Happy with the fee level. They conducted all viewings so happy to pay for this
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May 29,2017
May 29,2017
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Good communication, kept me informed at each stage. Worked fast to get a new tenant, exactly what we asked. Slight mix up with the check out but was solved promptly....
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Comment on agent fees
Competitive with other agents.
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May 24,2017
May 24,2017
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From the minute we signed our contract for regents to act as our agents to sell our properly, we received a professional yet friendly service. I came back to regents on due to the service I originally received in 2015 when Jo sold the property to ...
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Comment on agent fees
I was pleased with the fees as I was just in time for the promotional offer of £1k return if complete by end of June. At the same time we were able to negotiate a good rate with Terry.
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May 18,2017
May 18,2017
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Nadine was very helpful and informative throughout the whole process and made our experience very pleasant and stressfree. The whole process was very efficient....
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May 12,2017
May 12,2017
7
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Townends is not a Company you want to RENT from or Let them Manage your property, the Company is built lies. The lack of communication is horrific, unethical bunch
*They lied to us about the House being Professionally Cleaned. Which it was not. **They admitted ...
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Comment on agent fees
What a rip off. Fee £ 750.00 and they do nothing. Other Agents charge £ 350.00 including VAT Another SCAM - I asked why the fee is so her answer was then go elsewhere - Very Rude answer
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“Nadine managed the whole property renting process professionally and diligently. ......”
May 10,2017
May 10,2017
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Nadine managed the whole property renting process professionally and diligently. She was very supportive and proactive throughout. She kept us well informed at every step. We would highly recommend her!...
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May 09,2017
May 09,2017
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Both Nadine and Raegan have been extremely helpful with the whole process of securing my new property and moving in, I definitely think they have been the most professional estate agents I have come across....
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Comment on agent fees
Average
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May 08,2017
May 08,2017
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Katie was very professional and helpful. Process went smoothly and all was attended to efficiently. We are the landlord/owner and are pleased how quickly the flat rental is turned around....
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May 07,2017
May 07,2017
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From the very first phonecall I made to arrange the viewing, Nadine has been extremely helpful. We were never made to feel rushed when viewing the property and she answered all of our questions. Nadine has been consistently prompt at replying to our emails. Her ...
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Comment on agent fees
Although we were shocked to find out the fee structure when looking to rent a property, Regents fees appear to be on par with other agents
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May 06,2017
May 06,2017
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Katie was very helpful throughout the whole moving stage.
She gave us usefull, helpful and relevant information, and responded to any questions or queries we both had regarding the property.
She has a great personality and you can tell she enjoys her job. We had ...
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Comment on agent fees
It was a bit more expensive than other agencies. A breakdown of the costs of the fees would be beneficial.
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Apr 19,2017
Apr 19,2017
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Katie was an amazing helper to sort all our paperwork and helped us to move in to the property. Katie is very professional and friendly, whilst on the phone she deals with all issues very promptly and in person she is the nicest agent I ...
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Comment on agent fees
Fees are reasonable - maybe there are cheaper, but the services Townends and Katie had provided were outstanding!
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Apr 03,2017
Apr 03,2017
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Extremely helpful with my renewal this year - always quick to respond and very efficient and knowledgable making the process very quick and painless ! Would recommend....
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Good
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“Katie has been excellent with availability, enthusiasm, and informative throughout ......”
Mar 20,2017
Mar 20,2017
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Katie has been excellent with availability, enthusiasm, and informative throughout two contracts with new Tenant's over the past six months....
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Comment on agent fees
There are probably cheaper around but in my experience they offer good value.
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Mar 20,2017
Mar 20,2017
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Terry was great! Gotmy house in the market with no hassle or fuss resulting in a quick sale - low fees for such a good service. Highly recommend....
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Comment on agent fees
Good
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Mar 10,2017
Mar 10,2017
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Emma was very efficient and kept us informed through out the process She clearly cared about us and we felt confident she would act in our best interests...
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Comment on agent fees
fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to you
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.
Helping us to put things right
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
