0% lettings valuation accuracy
63% lettings fee satisfaction
Aug 08,2016
Aug 08,2016
2
people found
this helpful
this helpful
Absolutely abysmal. As one reviewer said, they stopped caring immediately after I signed the contract. Communication was *always* an issue. I joined a house with my friend who had been there a couple of years already, and I guess I was never added to the mailing list as on the few occasions we did have correspondence (like when they wanted to show someone around the house) I was never contacted. I had to find out from the other tenants. When I first moved in my room was missing an office chair. I asked for the inventory on multiple occasions and they never supplied it to me. Eventually I found an office chair in the garage, where I'm assuming it had been stored because the upholstery was ripped. I cleaned it off and used it for the rest of the year because it was obvious Direct Housing had no interest in sorting it. When we moved out they tried to blame me for the damage to it! We were also charged for the cleaning in rooms which we had cleaned extensively ( to a better state than they were when my friend had moved in!) The cleaners had left a note saying that two of the fridges smelled of fish. One of these was a very old fridge which Direct Housing were supposed to have gotten rid of and the other was the replacement which we never used! I had to ask four times to see the invoices for the cleaning, and it was only the fourth time that they responded because I told them that they had completely ignored my previous three requests. There were obviously internal communication issues as well. We went in to the office on several occasions after receiving no reply to our queries and were told a message would be passed on to the woman in charge of maintenance. That would be the last we ever heard of the issue until we went in again. We had issues with the bathroom ceiling's paint peeling off which we told them about several times. Nothing was done. Then when they started showing people round they seemed surprised that the paint was peeling, even though we had told them multiple times months before! One of the women working there (I think it was Kiran) whose responsibility it was to show prospective tenants round the house was particularly unpleasant, and several of these people actually commented on this to us as they looked round the house. In fact, the house was only actually let when she couldn't make it to a viewing and we were asked to show the people round ourselves! I have been through three letting agents in the Birmingham area in the past four years and Direct Housing were the worst by a mile. I understand that for them this is a business, but we had to live with all the issues with the house that they didn't bother to sort for months. So although some of these things may seem small, they added up to a terrible experience with this letting agency. Would not recommend.
What agent could do to change your mind?
About the same as others in the area.Attached Filesnbsp;
Comment on agent fees
About the same as others in the area.
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Latest Reviews
2nd Oct 2016
reviewed by 'Fideline'
16th Sep 2016
reviewed by 'Godbless'
31st Aug 2016
reviewed by 'Zadkiel'
30th Aug 2016
reviewed by 'Derrick'
8th Aug 2016
reviewed by 'plasmiquik'
Opening Hours
Address
Direct Housing Property Sales
543 Bristol Road
Birmingham
West Midlands
B29 6AU
0121 472 3331
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 63% | £268 | £780 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 5 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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Oct 02,2016
Oct 02,2016
2
people found
this helpful
this helpful
Direct Housing is a once -in-a-lifetime experience I had the pleasant surprise to benefit from in the Selly Oak branch in Birmingham. At each occasion the team there proved to be consistently outstanding in their customer service and their genuine and patent willingness to help. ...
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Sep 16,2016
Sep 16,2016
1
people found
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this helpful
As an international student from East Africa, the service(especially the quality of both - the customer service and the accommodation) i got from this branch was comparatively fantastic and outstanding, they keep their promises. I would highly recommend this agent to any customer....
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Comment on agent fees
good
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Aug 31,2016
Aug 31,2016
1
people found
this helpful
this helpful
I was living in a property of Direct Housing for one month and a half. The customer service was really friendly, they helped me since the first minute that I phoned them.
Moreover I am glad to deal with this company because when I arrived ...
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Comment on agent fees
The agent's fees is good price.
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Aug 30,2016
Aug 30,2016
1
people found
this helpful
this helpful
I was with Direct Housing for a few years. The staff are always friendly and willing to help whenever I contact them. Any issues were resolved when there were problems with the property. The staff always made time when I dropped by the office or ...
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Comment on agent fees
The fees are competitive and fair.
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Aug 08,2016
Aug 08,2016
2
people found
this helpful
this helpful
Absolutely abysmal. As one reviewer said, they stopped caring immediately after I signed the contract. Communication was *always* an issue. I joined a house with my friend who had been there a couple of years already, and I guess I was never added to the ...
read full review
read full review
What agent could do to change your mind?
About the same as others in the area.Attached Filesnbsp;
Comment on agent fees
About the same as others in the area.
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Aug 18, 2016
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(1)
This was a four double bedroom semi-detached property in a superb location at a very reasonable rent. The tenants had a regular personal gardener that attended the house paid for by the Landlord. We always allocate a head tenant at the start of a tenancy who is our first point of call.
Head tenants are notified when viewings are taking place, and on the occasion our lettings staff were running late on of the tenants carried out the viewing herself for which we actually paid her commission for h ...
Aug 04,2016
Aug 04,2016
0
people found
this helpful
this helpful
I have found Direct Housing to be really helpful. I had to leave my previous housing with this letting agency due to problems with other tenants and direct housing were nothing but sympathetic and understanding about the situation. Clare helped me find a new person ...
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Comment on agent fees
reasonable compared to the other agents in selly oak
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Aug 03,2016
Aug 03,2016
2
people found
this helpful
this helpful
The worst mistake I have made during my 4 years at University is renting a house through Direct Housing. The reviews that describe them as conwomen are all too accurate.
Before our tenancy even began, we had problems. They were trying to get us to pay ...
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Aug 05, 2016
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I am very disappointed to read this review, especially as we went out of our way to help these tenants. This property was initially instructed on a Let Only basis - we were not the managing agents for this property. We were made aware that the tenants were experiencing communication problems with the landlord and we felt compelled to help. We acted as mediator between the tenants and landlord to try to help the tenancy run as smoothly as possible. Due to the frustration experienced by all we are ...
Jul 27,2014
Jul 27,2014
8
people found
this helpful
this helpful
House was filthy upon arrival at the property despite staff claiming it had been cleaned- obviously untrue as mud was on the floors and slug trails vastly covered the carpets, kitchen floor, worktops, and kitchen pots and pans. Despite numerous problems in the property which ...
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Feb 05, 2015
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Direct Housing at all times will endeavour to make our students' experience as exciting and comfortable as possible. These particular tenants and this particular tenancy is very isolated if not solitary judgement. We are aware of the students, and we will deal with this incident independently. We would just like anyone to know who may be potentially reading this, that these are malicious false accusations and that an inventory was signed by all three tenants at the beginning of their tenancy. T ...
Jul 18,2014
Jul 18,2014
7
people found
this helpful
this helpful
Absolutely useless. They seemed competent before we signed the contract. The moment we did they stopped caring about anything at all. They gave us false information in the contract, which we could only discover after having moved in. Everytime you call them with a request, ...
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Comment on agent fees
Fees of 60 GBP would be alright, if they would do anything at all.
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Feb 05, 2015
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We are interested to know what false information was supplied in your tenancy agreement. Some repairs take time to fix, regardless of whether you come in every day some maintenance issues cannot be done instantly, for example internet. Although it was included in your rent, the supplier was responsible, not Direct Housing. We are aware of which property this is and the current tenants are very pleasant - we will speak to them directly. This was at the beginning of their tenancy, and the tenancy ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Head tenants are notified when viewings are taking place, and on the occasion our lettings staff were running late on of the tenants carried out the viewing herself for which we actually paid her commission for her co-operation as the group she took around decided to reserve the house.
The head tenant of this property had been there since 2013 this is when the initial inventory was supplied.
We have no record on the system of an office chair being requested and find it hard to believe as we have a supply of replacement furniture.
When the tenants vacated they were all deducted £32.50 per person which was for rubbish removal, minimal clean and carpet cleaning. We also carry out a very detailed final inspection and take photographs which we supply to the tenant to justify the deductions that were made. We would like to point out that Direct Housing does not profit from any tenant deductions and we were simply waiting for invoices to be received from contractors before we could forward them on to the tenant.
We regret that this tenant didn't enjoy his tenancy with Direct Housing and we do strive to do the best we can at all times. We would like to think that we were not as bad as this tenant is suggesting as the rest of the group chose to stay at the same property for three years.