100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Jul 31,2016
Jul 31,2016
1
people found
this helpful
this helpful
I called Jackson Grundy (Bridge St branch) on the end date of my tenancy agreement for a rented property they were managing. I was greeted on the phone by * who immediately told me it would be unlikely I would get any deposit back, and that all of the locks need to be changed because I haven't handed the keys in. I said today is the end date of my tenancy, and that is why I've called to confirm I am handing the keys in. She then said fine, please hand the keys in. I said that any costs I incurred would need to be itemised in writing and that it's completely inappropriate to make a comment about my deposit over the phone as she had done.
I handed in the keys at the Bridge St office and she (*) was present when I was in the office. She immediately reiterated that I would unlikely get any deposit back, and again, I requested that this should be put in writing. In fact, the office was full of people including 2 customers, and why she felt the need to comment so inappropriately, I don't know why.
I asked her about JG's wear and tear policy. She did not explain what wear and tear covered - her most specific comment was general usage which didn't tell me anything. She was very very combative in her approach to me, and all I wanted to do was sign the end of tenancy paper and get out. She said on two occasions would you be happy if you moved into a property in the state you left yours in?. Again, a massively inappropriate comment, and one I took issue with because she gave the impression we'd trashed the place, when all that was required was cleaning - which admittedly we didn't have time for as it was a rushed move (cleaning as in hoovering, wiping dust off inside of old cupboards, that kind of thing). The other issue was the surrounding garden area which DID need weeding and trimming. Guilty as charged. Anyway, even if she had a point, her whole demeanour was aggressive and completely inappropriate. Don't JG have a more formal procedure for end of tenancy, or do they (uncalled for) verbally berate their customers at the end, even ones who've always paid on time, but failed to dust down cupboards and hoover and pull a few weeds from the garden, while casually telling them their deposit will be lost? Seriously...
I handed in the keys at the Bridge St office and she (*) was present when I was in the office. She immediately reiterated that I would unlikely get any deposit back, and again, I requested that this should be put in writing. In fact, the office was full of people including 2 customers, and why she felt the need to comment so inappropriately, I don't know why.
I asked her about JG's wear and tear policy. She did not explain what wear and tear covered - her most specific comment was general usage which didn't tell me anything. She was very very combative in her approach to me, and all I wanted to do was sign the end of tenancy paper and get out. She said on two occasions would you be happy if you moved into a property in the state you left yours in?. Again, a massively inappropriate comment, and one I took issue with because she gave the impression we'd trashed the place, when all that was required was cleaning - which admittedly we didn't have time for as it was a rushed move (cleaning as in hoovering, wiping dust off inside of old cupboards, that kind of thing). The other issue was the surrounding garden area which DID need weeding and trimming. Guilty as charged. Anyway, even if she had a point, her whole demeanour was aggressive and completely inappropriate. Don't JG have a more formal procedure for end of tenancy, or do they (uncalled for) verbally berate their customers at the end, even ones who've always paid on time, but failed to dust down cupboards and hoover and pull a few weeds from the garden, while casually telling them their deposit will be lost? Seriously...
What agent could do to change your mind?
No commentAttached Filesnbsp;
Comment on agent fees
No comment
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
25th Mar 2019
reviewed by 'Kg17'
30th Nov 2018
reviewed by 'Katarina'
16th Nov 2016
reviewed by 'Crispin'
12th Nov 2016
reviewed by 'DeniseClarke29'
28th Oct 2016
reviewed by 'Stuart'
28th Oct 2016
reviewed by 'Mark'
Opening Hours
Address
Jackson Grundy Estate Agents
24 Bridge Street
Northampton
Northamptonshire
NN1 1NT
01604 633122
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £130,000 | £428,000 |
| Lettings | 100% | 75% | £595 | £895 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 2 | 2 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Mar 25,2019
Mar 25,2019
0
people found
this helpful
this helpful
Absolutely appalling service! Lived at a rented property let to us by the agency for around 4 years, had many issues with the property that were never resolved despite constantly informing the agency of the issues. And after being asked to vacate the property for extensive ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2018
Nov 30,2018
0
people found
this helpful
this helpful
I would like to say thank you to Marijana with her help, support and advise I managed to find a flat. I will return back to her if I need to look for a property in the future....
read full review
read full review
Comment on agent fees
I was happy to pay fees .
Was this helpful?
Yes
Yes
Nov 16,2016
Nov 16,2016
1
people found
this helpful
this helpful
Nothing was too much trouble for Michelle and her advice has been most welcome. She arranged appointments for us with tradesmen and she even sorted out a problem with the boiler!...
read full review
read full review
Comment on agent fees
Reasonable fees for a professional and efficient service.
Was this helpful?
Yes
Yes
Nov 16, 2016
View all comments
(1)
Thank you so much for taking the time to leave a review. We are delighted that you have been pleased with the service provided by Michelle and our Northampton Lettings department. Best regards, Nick Rees. ...
Nov 12,2016
Nov 12,2016
1
people found
this helpful
this helpful
I really could not be happier with the service I received from Jackson Grundy. From meeting Gemma at the house, the help from Richard and Erica, and even James, Tracy and Louise at the Duston branch to sort our mortgage and insurance.
I must say ...
read full review
read full review
Comment on agent fees
We didn't pay any
Was this helpful?
Yes
Yes
Nov 14, 2016
View all comments
(1)
Thank you for leaving such a wonderful review Denise. We are delighted you were so happy with the overall service from us. Best regards, Nick Rees ...
Oct 28,2016
Oct 28,2016
0
people found
this helpful
this helpful
Very good professional service always not bombarded with calls and updated when required. Have used them before and would use them again. ....
read full review
read full review
Comment on agent fees
Ok
Was this helpful?
Yes
Yes
Nov 01, 2016
View all comments
(1)
Thank you for leaving us such a positive review Stuart, very much appreciated. Best regards, Nick Rees ...
Oct 28,2016
Oct 28,2016
1
people found
this helpful
this helpful
Excellent service on both the lettings and the sales side, prompt polite and helpful, very good all round, recommended totally...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Nov 01, 2016
View all comments
(1)
Thank you for taking the time to leave such positive feedback Mark, very much appreciated. Best regards, Nick Rees ...
Sep 07,2016
Sep 07,2016
1
people found
this helpful
this helpful
A very unprofessional company. WE liked a house but found the attitude of Paul and the staff very unhelpful. They were not interested in renting out the property despite having made a few phonecalls. Wasted our time, would never recommend them. Asked for some clarification ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01, 2016
View all comments
(1)
We are very sorry to hear this. If you could kindly email us at [email protected] we will investigate the situation thoroughly for you. Best regards, Nick Rees ...
Jul 31,2016
Jul 31,2016
1
people found
this helpful
this helpful
I called Jackson Grundy (Bridge St branch) on the end date of my tenancy agreement for a rented property they were managing. I was greeted on the phone by * who immediately told me it would be unlikely I would get any deposit back, and that ...
read full review
read full review
What agent could do to change your mind?
No commentAttached Filesnbsp;
Comment on agent fees
No comment
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:11 PM 05/10/2016 by Nick Rees
