33% sales valuation accuracy
67% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
Jul 29,2016
Jul 29,2016
4
people found
this helpful
this helpful
Avoid like the plague. Never return calls or requests unless it's in their interest, will come to inspect the property every quarter and then skip over any problems they need to address. Ask for rent to be paid in the last week of the month and are unwilling to change the date, assuming so that you're late and they can charge you. Happy and cheery until you've signed the contract then an absolute disgrace.
What agent could do to change your mind?
Cheap, I paid only ‚£30 in administration fees where I've paid hundreds with other letting agents.Attached Filesnbsp;
Comment on agent fees
Cheap, I paid only ‚£30 in administration fees where I've paid hundreds with other letting agents.
Was this helpful?
Yes
Yes
Jun 14, 2017
I am sorry you are unhappy. If you would like to contact me direct I will be happy to discuss matters with you. I would like to clarify our administration fees have never been £30 pounds. We collect rent on the anniversary date each month of when you signed your tenancy agreement as per the terms of the contract (which a draft copy is sent out before the tenancy starts) . It is up to the landlord if the date can be changed for rental payments. Regarding any issues we always aim to address these by reporting to the landlord. I look forward to hearing from you.
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Latest Reviews
20th Jun 2017
reviewed by 'Eimante'
Opening Hours
Address
D W Smith & Company
54 High Street, Hanham
Bristol
South Gloucestershire
BS15 3DR
0117 967 0900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 67% | £0 | £0 |
| Lettings | 0% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 20,2017
Jun 20,2017
2
people found
this helpful
this helpful
I was charged for replacing perfectly fine hand basin (£250). They took advantage of me not being able to attend on move out day. Said it was damaged beyond repair. I asked to send me pictute of the basin, they ignored it. Will look for gelp ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20, 2017
View all comments
(1)
We are disappointed to see a Tenant give our company a poor review without contacting us to discuss any issues they may have.
We strongly dispute the Tenant's claim that we take advantage". We act as Agent for the landlord and liaise accordingly between the parties to the Agreement.
Proposed deductions requested by landlord were emailed to the Tenant at 15.53 on 06/04/2017.
The hand basin was damaged and therefore the landlord requested a deduction accordingly. Photos were sent as requested ...
Jul 29,2016
Jul 29,2016
4
people found
this helpful
this helpful
Avoid like the plague. Never return calls or requests unless it's in their interest, will come to inspect the property every quarter and then skip over any problems they need to address. Ask for rent to be paid in the last week of the month ...
read full review
read full review
What agent could do to change your mind?
Cheap, I paid only ‚£30 in administration fees where I've paid hundreds with other letting agents.Attached Filesnbsp;
Comment on agent fees
Cheap, I paid only ‚£30 in administration fees where I've paid hundreds with other letting agents.
Was this helpful?
Yes
Yes
Jun 14, 2017
View all comments
(1)
I am sorry you are unhappy. If you would like to contact me direct I will be happy to discuss matters with you. I would like to clarify our administration fees have never been £30 pounds. We collect rent on the anniversary date each month of when you signed your tenancy agreement as per the terms of the contract (which a draft copy is sent out before the tenancy starts) . It is up to the landlord if the date can be changed for rental payments. Regarding any issues we always aim to address these ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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