100% lettings valuation accuracy
67% lettings fee satisfaction
Jul 29,2016
Jul 29,2016
5
people found
this helpful
this helpful
Horrendous agent, would not recommend them to anyone!!!! Been renting the same property for 14 years, every 6 months having a house inspection. Been saying got problems for last two years but nothing ever done and then when I pursue the issue after running independent report I get a few emails of which clearly shows lies and more lies,everyone covering their own backs. The report shows extensive problems, including rising damp.
I decided to leave, paid referencing fees and heard nothing, only when I did ring to get key on date I found out the true extent of their lies, 'all the checks have been completed the landlady is away you can definitely move next weekend'
That following week I was swamped with emails and it turned out not one check had been completed!!!!!!
I was told unable to move, I asked them if I could not move what are they going to do about my present house and was informed my house is like a car so it may as well be scrapped so keep paying the rent and everyone happy, of course when I complained the person who said this denied all knowledge!!!!!
I pressed the issue about my current housing problems being promised call back after call back but nothing unless I chased them.
I received two months notice early on this week and so went to the letting agents only for Matthew to deny all knowledge of knowing this, spoke to Owen who informed he had told Matthew via email. Owen promised me he would call back to see how they can help me find new place but that never happened either.
Overall their customer services is shocking and they all cover their own backs.
After 14 years of never defaulting on a payment they could at least be honest with me!!!!
I decided to leave, paid referencing fees and heard nothing, only when I did ring to get key on date I found out the true extent of their lies, 'all the checks have been completed the landlady is away you can definitely move next weekend'
That following week I was swamped with emails and it turned out not one check had been completed!!!!!!
I was told unable to move, I asked them if I could not move what are they going to do about my present house and was informed my house is like a car so it may as well be scrapped so keep paying the rent and everyone happy, of course when I complained the person who said this denied all knowledge!!!!!
I pressed the issue about my current housing problems being promised call back after call back but nothing unless I chased them.
I received two months notice early on this week and so went to the letting agents only for Matthew to deny all knowledge of knowing this, spoke to Owen who informed he had told Matthew via email. Owen promised me he would call back to see how they can help me find new place but that never happened either.
Overall their customer services is shocking and they all cover their own backs.
After 14 years of never defaulting on a payment they could at least be honest with me!!!!
What agent could do to change your mind?
Horrendous especially when takes nearly a month to complete checksAttached Filesnbsp;
Comment on agent fees
Horrendous especially when takes nearly a month to complete checks
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Latest Reviews
8th Nov 2024
reviewed by 'Marissa Fernandes'
28th Jul 2021
reviewed by 'Derren'
27th Jan 2018
reviewed by 'Natalie'
15th Mar 2017
reviewed by 'Charles'
29th Jul 2016
reviewed by 'Marchet'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £500 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 1 | 3 | 2 | 0 | 1 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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- Home Builder
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Nov 08,2024
Nov 08,2024
0
people found
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we recently got our first House Anthony Codner was so helpful. He is an amazing person who helped use in each and every step in our mortgage. He was always available if we needed any help in our process. Highly recommend him. Thank you Anthony ...
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Jan 12,2022
Jan 12,2022
0
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For amenable, friendly, sensible advice and support with mortgage related products, in easy to understand language, Anthony Codner is fantastic...
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Jul 28,2021
Jul 28,2021
0
people found
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A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly ...
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Jan 27,2018
Jan 27,2018
0
people found
this helpful
this helpful
Rachel Harris was my property co-ordinater whilst I was a tenant with Allen & Harris. I had huge problems with getting my deposit released after the end of my tenancy due to the landlord ignoring all contact from the agency. Rachel was persistent in helping me ...
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Mar 15,2017
Mar 15,2017
0
people found
this helpful
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Hannah Smith, Property Management, Cardiff, is not only very courteous in her communications but also a highly competent member of your team. She is very professional and resolute in dealing with matters in a timely, and competent manner....
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Jul 29,2016
Jul 29,2016
5
people found
this helpful
this helpful
Horrendous agent, would not recommend them to anyone!!!! Been renting the same property for 14 years, every 6 months having a house inspection. Been saying got problems for last two years but nothing ever done and then when I pursue the issue after running independent report I ...
read full review
read full review
What agent could do to change your mind?
Horrendous especially when takes nearly a month to complete checksAttached Filesnbsp;
Comment on agent fees
Horrendous especially when takes nearly a month to complete checks
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Yes
Mar 10,2016
Mar 10,2016
0
people found
this helpful
this helpful
I would recommend Allen & Harris Chippenham to anyone, they managed to sell my property, in good time and got me the best price, the staff were all very friendly and efficient and help me every step of the way. I would have no problem recommending ...
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Comment on agent fees
Great value for Money
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Jul 08,2014
Jul 08,2014
3
people found
this helpful
this helpful
We decided to use Allen & Harris after interviewing several agents. We were impressed with the assertive marketing approach as discussed with Steven Harrington. They also pitched the price 10-15% above what other agents recommended. We asked are you confident of this price? Oh yes was ...
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Apr 09,2014
Apr 09,2014
7
people found
this helpful
this helpful
We wanted to rent a new place. Found one that we liked on Rightmove.co.uk. It was listed by Allen & Harris (A&H).
What a horrible experience! They very quickly wanted the referencing deposit and whatnot paid - which we duly obliged. A week ...
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What agent could do to change your mind?
Nothing. Horrible service. I will never use them again. I will even tell other to avoid them like the plague.Attached Filesnbsp;
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Sep 09,2013
Sep 09,2013
1
people found
this helpful
this helpful
Absolutely terrible, was a tenant and had relationship troubles which meant I could no longer stay there. When I was living there I complained about various items needing to be fixed none of my calls were returned or answered and now it is time to ...
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What agent could do to change your mind?
Well the agent could start doing the job they are being paid for and return the calls of tenant when asked to.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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