0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 28,2016
Jul 28,2016
6
people found
this helpful
this helpful
All is lovely until you sign the contract and they have you where they want you, from there it's awful customer service, lack of communication between the branch no one knows what's going on. They even broke the contract by not giving us a sale board, they are full of horrendous excuses we've been fighting for nearly 6 weeks to be removed from contract. We escalated to head office and even they failed to meet their 15 working day response time as outlined in their own complaints policy. The high rates that the buyer has to pay all sounds great for the seller but clearly turns buyers off. Shocking all round...AVOID!!!
What agent could do to change your mind?
Extremely high in comparison to other local agentsAttached Filesnbsp;
Comment on agent fees
Extremely high in comparison to other local agents
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Latest Reviews
28th Jul 2016
reviewed by 'Ashleigh'
2nd Feb 2013
reviewed by 'D'
22nd Oct 2012
reviewed by 'Michelle'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 28,2016
Jul 28,2016
6
people found
this helpful
this helpful
All is lovely until you sign the contract and they have you where they want you, from there it's awful customer service, lack of communication between the branch no one knows what's going on. They even broke the contract by not giving us a sale ...
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read full review
What agent could do to change your mind?
Extremely high in comparison to other local agentsAttached Filesnbsp;
Comment on agent fees
Extremely high in comparison to other local agents
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Yes
Yes
Feb 02,2013
Feb 02,2013
0
people found
this helpful
this helpful
We had been on the market with 2 other agents for 6 months and only had a handful of viewings. As soon as Cubitt & West started marketing we had 8 viewings in the first 2 weeks and an offer which allowed us to buy the house of our dreams. ...
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Oct 22,2012
Oct 22,2012
0
people found
this helpful
this helpful
Both Sophie and John were so friendly and helpful and gave a real personal caring approach. They constantly remained in contact through out and couldn't do more to help me....
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Dec 10,2011
Dec 10,2011
8
people found
this helpful
this helpful
From the first appointment to handing over the keys, the guys in the office were fantastic. I would definitely recommend them to anyone looking to sell in the Caterham area....
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read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
