St Johns Wood, London, NW8
3.6/5, 22 reviews
64% recommended

Contact Us

“AVOID AVOID AVOID!!!I am one of four tenants currently ......”

Share on :
Jul 26,2016
Minithumbdown
By: 'Lara'
Jul 26,2016
52 people found
this helpful
AVOID AVOID AVOID!!!

I am one of four tenants currently renting a flat in North West London.

Over the past 24 hours we have had no plumbing in the property (we have one toilet). After numerous phone calls, being passed from person to person with very little information and absent interest from your staff members, nothing has been done.

Without plumbing at the property, we cannot live there and have had to sort last minute short-term living arrangements. For this reason, we will be withholding rent. Zero update on the status of the property's plumbing, no explanation as to why this has not been treated as an emergency, and most importantly, no idea what is going to happen now.
Comment on agent fees
What are the fees going towards?! Nothing gets done - no one calls back, no one investigates anything - no one even answers the emergency number they put on the voicemail!
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Aug 09, 2016
Dear Lara,

I am really sorry to hear that you have been unhappy with the service provided by our St Johns Wood Office. I am Head of Customer Relations here at Dexters and I wondered if I could be of any further assistance.

If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.

I look forward to hearing from you.

Marilyn

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 22
4th Nov 2021
reviewed by 'Lindy'
“As a seasoned Property Finder I immediately notice the attitude and helpfulness of estate agents, whether it be sales or ......”
17th Sep 2021
reviewed by 'Song'
“Jack from Dexters works really hard; and really kind and responsive all the time. I highly recommend him to find ......”
3rd Aug 2021
reviewed by 'Giwon'
“Ms. Hollie Jasmine helped me greatly in getting my apartment in London. I was impressed by her professional attitude and ......”
7th Jan 2021
reviewed by 'Tatiana Kaf'
“As a landlady it is the second time these past two years that I have cooperated with Jennifer and her ......”
13th Nov 2020
reviewed by 'Liliana'
“Jessica Jackson provided me a really good and professional service and her approach was very genuine and persistent regarding my ......”
4th Mar 2020
reviewed by 'Juliette'
“Jody Benjamin recently helped me find my new flat and was super helpful and friendly during the process. Would definitely ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
4 St Anns Terrace
St Johns Wood,London
Greater London
NW8 6PJ
020 7483 6300, 020 7483 6330

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 7 7 0 0 0 0 2 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“As a seasoned Property Finder I immediately n......”

Share on :
Nov 04,2021
Minithumbup
claim your profile
Jack
By: 'Lindy'
Nov 04,2021
0 people found
this helpful
As a seasoned Property Finder I immediately notice the attitude and helpfulness of estate agents, whether it be sales or lettings. Some can be vague and unhelpful when it comes to the many questions I ask on behalf of my clients. I found Jack Zadmehr ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Louise Smith
Jan 05, 2022
View all comments (2)
Dear Lindy, It’s great to hear that you have had a brilliant experience with our St Johns Wood office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team ...

“Jack from Dexters works really hard; and real......”

Share on :
Sep 17,2021
Minithumbup
claim your profile
Jack
By: 'Song'
Sep 17,2021
0 people found
this helpful
Jack from Dexters works really hard; and really kind and responsive all the time. I highly recommend him to find your right place....
read full review
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: Louise Smith
Jan 17, 2022
View all comments (3)
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Louise Smith Customer Relations Team ...

“Ms. Hollie Jasmine helped me greatly in getti......”

Share on :
Aug 03,2021
Minithumbup
claim your profile
Hollie
By: 'Giwon'
Aug 03,2021
0 people found
this helpful
Ms. Hollie Jasmine helped me greatly in getting my apartment in London. I was impressed by her professional attitude and clear paper work, and was the main reason why I decided to.sign my contract with Dexters. Thanks alot Hollie :)...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Giwon
Apr 27, 2022
View all comments (2)
I'd like to retrieve this review. One word, don't use this agency. My partner and I were misled to sign a contract with a house that is under construction work. We have been suffering since we moved in with excessive demolition and drilling noise everyday. The building is constructing a penthouse and remodeling the outer walls, and we were never informed of such important information. We were led to sign a 1 year contract with no break clause. We should have noticed that there was something we ...

“Excellent team!!...”

Share on :
Jan 07,2021
Minithumbup
claim your profile
Jennifer
By: 'Tatiana Kaf'
Jan 07,2021
0 people found
this helpful
As a landlady it is the second time these past two years that I have cooperated with Jennifer and her team form St John’ s Wood Office. From the first time I met Jennifer I knew that I had to do with a polite, professional ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Sarah Tranter
Jan 22, 2021
View all comments (1)
Dear Tatiana, Thank you for your review. It's great to hear that you have had a brilliant experience with our St John's team and will bring your comments to the attention of the Director for the office. Kind regards, Sarah Tranter ...

“Jessica Jackson provided me a really good and......”

Share on :
Nov 13,2020
Minithumbup
claim your profile
Jessica
By: 'Liliana'
Nov 13,2020
0 people found
this helpful
Jessica Jackson provided me a really good and professional service and her approach was very genuine and persistent regarding my flat research. I felt very confident when i went for viewings....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jody Benjamin recently helped me find my new ......”

Share on :
Mar 04,2020
Minithumbup
claim your profile
Jody
By: 'Juliette'
Mar 04,2020
0 people found
this helpful
Jody Benjamin recently helped me find my new flat and was super helpful and friendly during the process. Would definitely recommend!!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have been very fortunate to have Gerrard Ga......”

Share on :
Sep 15,2019
Minithumbup
claim your profile
Gerrard
By: 'Hamid'
Sep 15,2019
1 people found
this helpful
I have been very fortunate to have Gerrard Gallen,Senior Property Manager,West Hampstead Team manage my rented property. He has been prompt in attending to issues and helpful to landlords in issues which are not directly related to property management.I wish him progress ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Extremely Poor experience(nightmare) - Tenant...”

Share on :
Jun 15,2019
Minithumbdown
claim your profile
Heyrie
By: 'Suffan'
Jun 15,2019
1 people found
this helpful
We moved to London recently and unfortunately ended up liking a property which was being facilitated by Dexters. Our experience with them has been an epitome of unprofessionalism with rectification of their mistakes/comprises a few to mention: - mistake in agreeing on the start ...
read full review
Comment on agent fees
Na - we don’t have to pay an agent fee anymore as per a regulatory rules recently passed.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“AVOID AT ALL COSTS !! (Literally, costs, they will bleed you ......”

Share on :
Jan 17,2018
Minithumbdown
claim your profile
Darren
By: 'Outraged'
Jan 17,2018
25 people found
this helpful
AVOID AT ALL COSTS !! (Literally, costs, they will bleed you dry) Dexter's were so happy to take our money - the deposit, the fees, the first month's rent - and then were surprised when we wished to move into the property. The place hadn't even ...
read full review
Comment on agent fees
Bad. I can't imagine what they are doing with the fees because they clearly aren't being used to pay anyone to do their f**king jobs!
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
View all comments (1)
Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“I had an amazing experience with Ms Levi Da Silvia. ......”

Share on :
Dec 07,2017
Minithumbup
claim your profile
Levi
By: 'JWS'
Dec 07,2017
0 people found
this helpful
I had an amazing experience with Ms Levi Da Silvia. She was very professional and made me feel at ease. I highly recommend her to anyone looking for a flat in the area. She is a fantastic estate agent, well informed on the area and ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Dec 07, 2017
View all comments (1)
Dear JWS, I am writing to say thank you for your kind comments about the service you received from our St John's Wood Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“I received fantastic service from a member of staff called ......”

Share on :
Dec 07,2017
Minithumbup
claim your profile
Hayrie
By: 'Mrs'
Dec 07,2017
0 people found
this helpful
I received fantastic service from a member of staff called Hayrie so felt I had to write a review. Every question I had was dealt quickly and very detailed! She was polite and patient at all times and I couldn't have asked for a better ...
read full review
Comment on agent fees
Very reasonable
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
View all comments (2)
Dear Mrs A, We are delighted to read that our St John's Wood Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Have been dealing with Jennifer for several years for all ......”

Share on :
Dec 07,2017
Minithumbup
claim your profile
Jennifer
By: 'NJW'
Dec 07,2017
0 people found
this helpful
Have been dealing with Jennifer for several years for all my properties in St John's Wood. Always on the ball and an amazing negotiator. George is Very professional and deals with tenancy issues superbly . Well done !...
read full review
Comment on agent fees
Good for me
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
View all comments (2)
Dear NJW, I am writing to say thank you for your kind comments about the service you received from our St John's Wood Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“I would like to thank Lee Ward at Dexters St ......”

Share on :
Nov 13,2017
Minithumbup
claim your profile
Lee
By: 'Grant'
Nov 13,2017
1 people found
this helpful
I would like to thank Lee Ward at Dexters St Johns Wood for his outstanding work in selling my properties. He not only knew what I wanted but he also managed to get me a very good deal. I will certainly use his services again, ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Dec 07, 2017
View all comments (1)
Dear Grant, Thank you very much for your great review regarding our St John's Wood Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I have been using George Violaris and his team inc ......”

Share on :
Nov 10,2017
Minithumbup
claim your profile
George
By: 'Gerald'
Nov 10,2017
0 people found
this helpful
I have been using George Violaris and his team inc Jennifer Wratten,Michael Agbobu, Hayrie Mehmet for many years and they have let my 2 properties in St Johns Wood without fail each time. Thus thankfully I have not been exposed to any voids. The team ...
read full review
Comment on agent fees
Fees are acceptable and in line with market
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Dec 07, 2017
View all comments (1)
Dear Gerald, I am writing to say thank you for your kind comments about the service you received from our St Jonh's Wood Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“If I could give them 0 stars I would. I don't ......”

Share on :
Aug 04,2017
Minithumbdown
claim your profile
Darren
By: 'Angry'
Aug 04,2017
55 people found
this helpful
If I could give them 0 stars I would. I don't think anyone on this planet has ever made me as angry as these estate agents. The whole thing is a joke and a scam. Everything is a fight with them. They don't fulfil their contracts, ...
read full review
Comment on agent fees
They're a joke. They screwed up right from the start and still refused to give us any money off. Complete joke.
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: Angry Sham Hater
Aug 07, 2017
View all comments (2)
I already spoke to you. You know everything thats happened and gone on yet you do not reply. Why would I choose to speak to you now? The only reason you 'care' now is because I've publicly stated how bad you are. Perhaps you should just actually pay attention to your inbox and solve these problems in the first place. ...

“*When will these * be held accountable for their actions? Do ......”

Share on :
Aug 03,2017
Minithumbdown
By: 'Alfred'
Aug 03,2017
49 people found
this helpful
*When will these * be held accountable for their actions? Do not use Dexters - even if your life depends on it. These guys make money out of people's misery. There is a reason why estate agents are the most despised profession going, because of companies ...
read full review
Comment on agent fees
BAD - They should be paying their tenants not the other way around.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Aug 07, 2017
View all comments (1)
Dear Alfred, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Marilyn, Head of Customer Relations ...

“Working with Mike was a pleasure. Unfortunately he was unable ......”

Share on :
Jul 04,2017
Minithumbup
claim your profile
Michael
By: 'Josh'
Jul 04,2017
0 people found
this helpful
Working with Mike was a pleasure. Unfortunately he was unable to find us a property before we found privately, but his charming and consultative approach was exactly what was required at a time when me and my partner had became (like many others) disillusioned with ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Hayrie in lettings took us to multiple viewings in St ......”

Share on :
Jun 03,2017
Minithumbup
claim your profile
Hayrie
By: 'GS'
Jun 03,2017
0 people found
this helpful
Hayrie in lettings took us to multiple viewings in St John's Wood. She had great local knowledge, was very helpful in explaining the process and properties. Thanks!...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Jun 06, 2017
View all comments (1)
Dear Sir/Madam, I am writing to say thank you for your kind comments about the service you received from our St Johns Wood Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“The property has been fraught with issues, only some of ......”

Share on :
May 02,2017
Minithumbdown
claim your profile
Darren
By: 'Extremely'
May 02,2017
35 people found
this helpful
The property has been fraught with issues, only some of which have been listed below. Due to mismanagement our property was also burgled with no further security measures taken post the event. As per the contract, the structure of the building is not appropriate. There ...
read full review
Feature review Comments (2) Report abuse Print review
Was this helpful? Yes
By: S
Aug 04, 2017
View all comments (2)
This is spot on!!!!! They are absolutely shocking. I wish I could go back in time and NEVER go near them again. It's funny that customer relations are asking you to email them. They never care either! The whole company is a sham. Its also scary how many people seem to have had serious issues with works being done and getting burgled. ...

“DONT CHOOSE THEM !!! they provided me a property which has ......”

Share on :
Nov 25,2016
Minithumbdown
claim your profile
George
By: 'Jon'
Nov 25,2016
39 people found
this helpful
DONT CHOOSE THEM !!! they provided me a property which has no approval from original landlord, when I got their notice and moved out from my previous place they just told me I cant move in so I live in an airbnb for 3 days until I ...
read full review
Comment on agent fees
terrible
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Dec 01, 2016
View all comments (1)
Dear Jon, I am sorry to read your review and am keen to look into this matter for you. If you could send me further details to [email protected]. I look forward to hearing from you. Kind regards, Marilyn Plews Head of Customer Relations ...

“Two words define my experience with Dexter's. They are * The ......”

Share on :
Aug 26,2016
Minithumbdown
claim your profile
Lazarus
By: 'Fettes'
Aug 26,2016
47 people found
this helpful
Two words define my experience with Dexter's. They are * The first time i got around to view a property with them they showed me property for not less than 2 minutes and pressured me into putting up a deposit. During contract negotiation process they do not ...
read full review
Comment on agent fees
I paid for faulty documentation charges.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Sep 05, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our St John's Wood Lettings Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“AVOID AVOID AVOID!!!I am one of four tenants currently ......”

Share on :
Jul 26,2016
Minithumbdown
By: 'Lara'
Jul 26,2016
52 people found
this helpful
AVOID AVOID AVOID!!! I am one of four tenants currently renting a flat in North West London. Over the past 24 hours we have had no plumbing in the property (we have one toilet). After numerous phone calls, being passed from person to person with very ...
read full review
Comment on agent fees
What are the fees going towards?! Nothing gets done - no one calls back, no one investigates anything - no one even answers the emergency number they put on the voicemail!
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Aug 09, 2016
View all comments (1)
Dear Lara, I am really sorry to hear that you have been unhappy with the service provided by our St Johns Wood Office. I am Head of Customer Relations here at Dexters and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:43 PM 03/07/2018 by allAgents

Awards won by Dexters, London NW8 6PJ



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn