33% sales valuation accuracy
40% sales fee satisfaction
Jul 25,2016
Jul 25,2016
2
people found
this helpful
this helpful
Allen and Harris Pontcanna (parent company Sequence) have been the worst lettings agent I have ever had to deal with.
Firstly, we signed up for 12 months and at the end of the 12 months we decided to stay on for a little bit while we looked to buy a house. We were offered two very limiting options: either commit to another 12 months or commit to 6 months followed by a rolling two-month contract. Either option carried a £140 renewal fee! Please be aware that this fee applies at every contract renewal so we have now handed in notice before the end of the current period. We would rather move than pay this extortionate £140 contract renewal fee.
Secondly, a fence panel blew down in November. We contacted them and they said they will contact the landlord. No fence repairs. In February (three months later), another fence panel came down. Again, we called to sort this. Nothing. Absolutely nothing was done. In June (seven months later!) the neighbour moved out and their landlord came round to sort the place and replaced the fence panels himself. Allen and Harris / Sequence did nothing in seven months, even after repeated requests.
All of this on top of the patronising six-monthly 'inspections'. In summary, avoid Allen and Harris Pontcanna. They overcharge for their fees and you get nothing back in return. I do not expect my full deposit back even though the property is clean and like it was when we started renting.
Firstly, we signed up for 12 months and at the end of the 12 months we decided to stay on for a little bit while we looked to buy a house. We were offered two very limiting options: either commit to another 12 months or commit to 6 months followed by a rolling two-month contract. Either option carried a £140 renewal fee! Please be aware that this fee applies at every contract renewal so we have now handed in notice before the end of the current period. We would rather move than pay this extortionate £140 contract renewal fee.
Secondly, a fence panel blew down in November. We contacted them and they said they will contact the landlord. No fence repairs. In February (three months later), another fence panel came down. Again, we called to sort this. Nothing. Absolutely nothing was done. In June (seven months later!) the neighbour moved out and their landlord came round to sort the place and replaced the fence panels himself. Allen and Harris / Sequence did nothing in seven months, even after repeated requests.
All of this on top of the patronising six-monthly 'inspections'. In summary, avoid Allen and Harris Pontcanna. They overcharge for their fees and you get nothing back in return. I do not expect my full deposit back even though the property is clean and like it was when we started renting.
What agent could do to change your mind?
Expensive fees. And a really expensive contract renewal fee of ‚£140!Attached Filesnbsp;
Comment on agent fees
Expensive fees. And a really expensive contract renewal fee of ‚£140!
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Latest Reviews
8th Apr 2020
reviewed by 'Ann'
2nd Jul 2019
reviewed by 'Dr.'
10th Dec 2018
reviewed by 'u02dlj5'
25th Jul 2017
reviewed by 'Preeti'
24th Apr 2017
reviewed by 'JohnD'
Opening Hours
Address
Allen & Harris
209 Cathedral Road Pontcanna
Cardiff
Cardiff County
CF11 9PN
02920 225700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 40% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 08,2020
Apr 08,2020
1
people found
this helpful
this helpful
Allen & Harris Pontcanna branch, Cardiff - used as a managing agent for owners overseas. Do not use this company if you want to ensure a hassle free service. They did not always advertise the property promptly in between rentals (they had to be reminded to ...
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Jul 02,2019
Jul 02,2019
1
people found
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this helpful
Allen and Harris are the worst Estate Agents I've encountered in over 40 years !
We wish to rent a flat or small house in Cardiff and contacted Allen and Harris. We booked a viewing of a suitable flat on the morning of Saturday, 29th June, 2019. We ...
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Dec 10,2018
Dec 10,2018
0
people found
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Absolutely terrible agents. They will lie to you about costs, do viewings without your consent and then mess you around with your deposit. One of the worst agents I have ever dealt with, especially Sophie *- completely incompetent.
There are better agents in Cardiff....
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Comment on agent fees
Very expensive. They should probably use the money to train their staff on how be professional.
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Jul 26,2017
Jul 26,2017
0
people found
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Eve has been polite, attentive and professional in all our interactions. She has offered advice where appropriate and has a displayed knowledgeable competence in undertaking various cyclical tasks.
Eve is an excellent representative of the organisation....
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Comment on agent fees
Fees as agreed
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Jul 25,2017
Jul 25,2017
0
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Lucy has been very supportive and helpful throughout my tenancy.
She has responded to all my queries with my patience and tried to help me in all possible way...
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Apr 24,2017
Apr 24,2017
1
people found
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this helpful
For maintenance issues i have dealt with the Central Cardiff office. As with most large centralised companies there are issues which i assume is probably down to the sheer volumes of requests received. However i have to say whenever i have a critical issue that ...
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NA
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Sep 13,2016
Sep 13,2016
5
people found
this helpful
this helpful
Avoid this branch if at all possible, we have been trying to get them to get some new carpets and kitchen flooring approved by the landlord and they NEVER get back to you, citing they never recieved emails or messages. Even more laughably, the have ...
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Jul 25,2016
Jul 25,2016
2
people found
this helpful
this helpful
Allen and Harris Pontcanna (parent company Sequence) have been the worst lettings agent I have ever had to deal with.
Firstly, we signed up for 12 months and at the end of the 12 months we decided to stay on for a little bit while we looked ...
read full review
read full review
What agent could do to change your mind?
Expensive fees. And a really expensive contract renewal fee of ‚£140!Attached Filesnbsp;
Comment on agent fees
Expensive fees. And a really expensive contract renewal fee of ‚£140!
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Yes
Yes
Jan 06,2014
Jan 06,2014
4
people found
this helpful
this helpful
I recently moved to Cardiff and as such wanted to rent before I chose a place to buy in. I went to Allen and Harris and this was probably the worst mistake I have made. Issues include them lying about the garage being empty, when ...
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Dec 20,2013
Dec 20,2013
5
people found
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as with other reviewers
i found the service from alan and harris sadly lacking.
they are disorganised,sometimes rude and very unproffesional.
they appear to be very reluctant to leave there office ,which is, i would have thought a key part of the job description.
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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