0% lettings valuation accuracy
96% lettings fee satisfaction
Mar 01,2012
Mar 01,2012
12
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I am really glad someone pointed this website out to me because I believe in honest, open reviews and indeed welcome it for my own work (I am a health professional and am constantly under review/ receiving constructive criticism about how I can improve professionally). Let me start by advising you, however good the flat or rental amount looks, don't sign with this company. In my personal experience they are tedious and harmful and their biggest fault lies in their refusal to acknowledge their mistakes, therefore the problem, whatever it is, remains unsolved. In our case the problem, whatever it was (believe me with things breaking in the flat there were many) was usually only brought to an end by us (the tenant) paying.
- Responding to emergencies: (I categorise emergency as our bath tub leaking through the sitting room ceiling). Our ceiling began to drip during the night by morning we had eight buckets in the front room and 2 of 3 housemates had to take the day off work. We phoned them immediately but obviously couldn't get through till they opened at 9am. It took them 2 days to send handyman round. During this time we couldn't shower and our sitting room was flooded. The workmen they send round (they smoke in the flat, help themselves to tea and leave the place looking like a warzone), said it was a leak frm the bathtub & they'd fixed it. That night it leaked again. Ok so fair enough, right? No ones perfect, they tried and we all get it wrong right? Yes but it took 3 and a half weeks for them to fix it. They came round at least six times telling us it was fixed. When we asked them to rehome us, they said no when we asked for compensation (we couldnt shower in our own home for almost a month) they flatly refused.
The above is just an example, but their responding to emergencies let alone general enquiries is terrible. Their attitude stinks. Jenna, our main agent neeeded things explained to her, slowly and simply a couple of times. I'm not sure if she had a communication difficulty, but it was difficult to ever clarify with Jenna if she fully understood the conversation/ problem and understood what she was required to do. She seemed more focussed on wrapping up the conversation.
Hayley is the worst. Abrupt, rude and intentionally argumentative. She has put down the phone on me (she does it to a few people, it isn't personal its just part of her customer service.) Hayley is confrontational and seems to enjoy it when you're having a problem. When you ask to s/w a manager you are always flatly refused. They never responded to left messages and when they say they will call you back, leave an alarm on your phone to call them back because they wont do it. The only helpful member of staff there is Michelle in maintenance and they wont put you directly through to her (she works in a different office). In keeping with the ethos of this website, and giving a genuine honest review I'd like to say Michelle is an absolute asset to Coastal: she is reliable, actions what she agrees and responds to your emails within reasonable time. Also has a can do attitude and listens. It is so unfortunate she is not running the place. It eventually got to a point we would try to contact Michelle for everything because the girls in the front office are useless but they stopped putting calls through and so things went bad again. Regardless of Michelle I would steer clear of Coastal as you will have to deal with one of girls in front office.
Also my bedroom windows poured water (not leaked poured) . The water damage was so extreme I had to leave towels underneath my window and a bucket. They took 2 weeks for somebody to come out and assess the problem. That is not only negligent to me as a tenant but also logically, detrimental to the property they managed, you would assume? Because of this I can only think that at a senior level in Coastal management they are unaware of what the girls in the office are doing (Jenna and Hayley).
Finally - your deposit. IF YOU DO GO AHEAD, TAKE A VIDEO OF THE HOUSE/ FLAT NOT JUST FOTOS. When my flatmate moved out they took £130 to replace her carpet in her bedroom (I don't work for carpetright so although her carpet looked fine lets assume they were in their right to remove it and charge her). They never replaced her carpet, I stayed on in this for 18 more months and the carpet was never replaced, yet they charged her. When she questioned this her phone calls were not put through, not responded to and although they eventually agreed to 'investigate' and came back with the same decision to charge her, they made it difficult for her by refusing to allow her to speak with a manager or an alternative member of staff. In short, the strung out the process for her.
I'd really like to emphasise that I know in life not everyone is polite and I don't expect a 5* service, when your paying 3*. But my god, if Coastal don't show up on one of them 'whatever from hell' programmes in the next year I will drop dead. They are a running joke in Brighton. If you are going to sign with them, ask for a number of an existing tenant on their books or ask around, you will hear the same thing. Seriously, they are rude, incompetent, argumentative, problematic and unresponsive. Good luck and good luck to Coastal, they'll certainly need it.
- Responding to emergencies: (I categorise emergency as our bath tub leaking through the sitting room ceiling). Our ceiling began to drip during the night by morning we had eight buckets in the front room and 2 of 3 housemates had to take the day off work. We phoned them immediately but obviously couldn't get through till they opened at 9am. It took them 2 days to send handyman round. During this time we couldn't shower and our sitting room was flooded. The workmen they send round (they smoke in the flat, help themselves to tea and leave the place looking like a warzone), said it was a leak frm the bathtub & they'd fixed it. That night it leaked again. Ok so fair enough, right? No ones perfect, they tried and we all get it wrong right? Yes but it took 3 and a half weeks for them to fix it. They came round at least six times telling us it was fixed. When we asked them to rehome us, they said no when we asked for compensation (we couldnt shower in our own home for almost a month) they flatly refused.
The above is just an example, but their responding to emergencies let alone general enquiries is terrible. Their attitude stinks. Jenna, our main agent neeeded things explained to her, slowly and simply a couple of times. I'm not sure if she had a communication difficulty, but it was difficult to ever clarify with Jenna if she fully understood the conversation/ problem and understood what she was required to do. She seemed more focussed on wrapping up the conversation.
Hayley is the worst. Abrupt, rude and intentionally argumentative. She has put down the phone on me (she does it to a few people, it isn't personal its just part of her customer service.) Hayley is confrontational and seems to enjoy it when you're having a problem. When you ask to s/w a manager you are always flatly refused. They never responded to left messages and when they say they will call you back, leave an alarm on your phone to call them back because they wont do it. The only helpful member of staff there is Michelle in maintenance and they wont put you directly through to her (she works in a different office). In keeping with the ethos of this website, and giving a genuine honest review I'd like to say Michelle is an absolute asset to Coastal: she is reliable, actions what she agrees and responds to your emails within reasonable time. Also has a can do attitude and listens. It is so unfortunate she is not running the place. It eventually got to a point we would try to contact Michelle for everything because the girls in the front office are useless but they stopped putting calls through and so things went bad again. Regardless of Michelle I would steer clear of Coastal as you will have to deal with one of girls in front office.
Also my bedroom windows poured water (not leaked poured) . The water damage was so extreme I had to leave towels underneath my window and a bucket. They took 2 weeks for somebody to come out and assess the problem. That is not only negligent to me as a tenant but also logically, detrimental to the property they managed, you would assume? Because of this I can only think that at a senior level in Coastal management they are unaware of what the girls in the office are doing (Jenna and Hayley).
Finally - your deposit. IF YOU DO GO AHEAD, TAKE A VIDEO OF THE HOUSE/ FLAT NOT JUST FOTOS. When my flatmate moved out they took £130 to replace her carpet in her bedroom (I don't work for carpetright so although her carpet looked fine lets assume they were in their right to remove it and charge her). They never replaced her carpet, I stayed on in this for 18 more months and the carpet was never replaced, yet they charged her. When she questioned this her phone calls were not put through, not responded to and although they eventually agreed to 'investigate' and came back with the same decision to charge her, they made it difficult for her by refusing to allow her to speak with a manager or an alternative member of staff. In short, the strung out the process for her.
I'd really like to emphasise that I know in life not everyone is polite and I don't expect a 5* service, when your paying 3*. But my god, if Coastal don't show up on one of them 'whatever from hell' programmes in the next year I will drop dead. They are a running joke in Brighton. If you are going to sign with them, ask for a number of an existing tenant on their books or ask around, you will hear the same thing. Seriously, they are rude, incompetent, argumentative, problematic and unresponsive. Good luck and good luck to Coastal, they'll certainly need it.
What agent could do to change your mind?
The agent could have been more constructive when dealing with enquiries and concerns. Coastal could have acted on agreed actions.(Numerous times agreed to send work men who did not show up when agreed). They could have responded to phone calls and emails and postal correspondence. Could have improved customer service to show at least some empathy even if they could not provide the resolution we desired (I always appreciate empathy even when my requests are not met, I appreciate a humane approach from the other party).Attached Filesnbsp;
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Latest Reviews
11th Sep 2023
reviewed by 'Ruth'
17th Jun 2023
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1st Jun 2023
reviewed by 'ethan'
5th Apr 2023
reviewed by 'John'
23rd Feb 2023
reviewed by 'Hayley'
27th Oct 2022
reviewed by 'Jess'
Opening Hours
Address
Coastal Management Ltd
99 Western Road
Hove
Brighton and Hove
BN3 1FA
01273 723300
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 96% | £506 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 80 | 18 | 0 | 0 | 0 | 0 | 4 | 2 |
Areas covered
- SE5
- Brighton and Hove
- W14
- London
- BN25
- Eastbourne, Polegate & Seaford
- LL29
- BN26
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 11,2023
Sep 11,2023
0
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My partner and I have recently vacated from our flat managed by Coastal. We were in the property for 2 years and any issues or queries we have had have been dealt with promptly and efficiently. Many thanks to Alice Kyle for her service....
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Jun 17,2023
Jun 17,2023
1
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Coastal have been the best agency I’ve used in my 15 years of renting, by a long, long way. From moving in almost 4 years ago till now, we have had such a positive experience! Alice is the main person I’ve dealt with and her ...
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Jun 01,2023
Jun 01,2023
0
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Alice Kyle was a massive help with all my enquiries and very helpful in general! Would use coastal again for sure...
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Apr 05,2023
Apr 05,2023
0
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I have never had a problem dealing with costal management. Off every problem I’ve had I had an instant reply or phone call and the matter delt with very quickly and any emails sent to Alice Kyle have been replied to very very quickly...
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Feb 23,2023
Feb 23,2023
0
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I recently vacated a rental property managed by coastal and had a good experience with Emma Levick who was professional, courteous and excellent in explaining the process and steps....
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Oct 27,2022
Oct 27,2022
0
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Alice was absolutely lovely! She made the end of tenancy process super smooth just by being really responsive. She took the time to explain the process when I was confused which really helped take away some of the stress. Thank you Alice!...
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Oct 18,2022
Oct 18,2022
0
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I have recently ended a tenancy with coastal with Emma Smith as the property manager. She has been fantastic throughout, responding to queries promptly and effectively. There were issues with a tenant moving out mid tenancy that Emma assisted me with professionally and with speed, ...
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Oct 04,2022
Oct 04,2022
0
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12 years I have been with this agency before relocating. Beth took care of my property the latter years & I had so much support, understanding through the pandemic. Work was carried out swiftly & with professionally. I would most certainly recommend this company. A bunch of courteous & ...
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Jul 12,2022
Jul 12,2022
0
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Coastal were super helpful and friendly at all points during my tenancy. They attended quickly to an issues raised.
I gave notice to terminate my lease before the natural expiration date and Coastal processed this and arranged to market the property promptly.
Alice was especially ...
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Jun 26,2022
Jun 26,2022
0
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I rented a property with Coastal for over 3 years and always had a pleasant experience. Any small issues with the property were dealt with very quickly and I was allowed the space to enjoy my flat, unlike some other agencies. Alice was excellent to work ...
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Jun 01,2022
Jun 01,2022
0
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I had a great experience renting with Coastal Management, specifically because of Alice Kyle who always communicated with us really well. I could always ask her any questions and get a really helpful, quick, and friendly response - this is something I've not experienced with ...
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Feb 09,2022
Feb 09,2022
0
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I rented a property with Coastal for a year. Alice is fantastic, she provided an excellent level of communication and a friendly helpful service at both ends of the tenancy. I never had any issues, and had an overwhelmingly positive experience....
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Jan 21,2022
Jan 21,2022
0
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A 5 star review to commend Beth Hodge
@ Coastal Management for her professionalism during my tenancy .
Beth and the team at Coastal Management did a fab job managing the property I was renting throughout my time there .
Beth was friendly and helpful during all communications . She ...
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Aug 18,2021
Aug 18,2021
0
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Great Experience with Coastal, Alice was my contact and throughout my tenancy she was very helpful with any of the issue that i had. I would definitely rent again from Coastal...
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Aug 13,2021
Aug 13,2021
0
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As a tenant I found Coastal to be effective, efficient and professional when resolving issues and questions regarding my tenancy term. Thanks again Coastal....
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Apr 29,2021
Apr 29,2021
0
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I rented with Coastal for over two years and have been very impressed with their service. Alice has always been incredibly helpful and quick to react to any queries. Having dealt with quite a few letting agents over time, Coastal have been the most straightforward ...
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Feb 16,2021
Feb 16,2021
0
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My partner and I rented a lovely appartment in Hove for over 2 years with Alice as our property manager and we couldn't have been happier with the experience: very professional, helpful, excellent communication and very quick to react when there was an issue. Would totally ...
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Oct 22,2020
Oct 22,2020
0
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We rented with Coastal Management for 3 years with Beth as our property manager and she's always been helpful and quick to respond to questions and fast to get a plumber, electrician etc.. on the odd occasion when something has gone wrong. Would recommend....
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Aug 25,2020
Aug 25,2020
0
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Great letting agent, rented a property for around 3 and a half years and dealt with Alex most of the time. Moving in was straight forward, communication was good and any maintenance issues were rectified quickly.
Shame to have to move, but a pleasure to deal ...
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Aug 07,2020
Aug 07,2020
0
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Ive been moving flats multiple times over the last 8 years. Coastal has been the first management company that actually listens and solves any issues you have. I would be happy to rent a property through them again without a second thought....
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Mar 24,2020
Mar 24,2020
0
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I´ve been moving about flats for about 10 years, but with Coastal Management, this has been the first time I could see my agency being more than just a 3rd person. They were there when needed, and didn't take advantage of us by overcharging. Recommend 10/10...
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Dec 18,2019
Dec 18,2019
0
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Quite simply, I have never known such a pro-active and awesome renting agency. Big thanks to Alice, who is simply amazing at getting things done. All issues are dealt with immediately. Coastal are setting standards by which all other agents should be judged, and believe ...
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Nov 11,2019
Nov 11,2019
0
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Excellent! Coastal are always on-hand and any issue is dealt with within 24 hours! I feel very lucky to be renting with such a decent company....
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Oct 31,2019
Oct 31,2019
0
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We have rented with Coastal for 2 and a half(ish) years now, and they have been nothing but fantastic! They have been really quick to respond to any issues (shoutout to Rosy Kear and Alex Beattie!) and we have never been left in a position ...
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Oct 21,2019
Oct 21,2019
0
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Thanks to Cheyenne we were able to move into our apartment quite quickly. She's made everything simple and easy, and would recommend her for anyone else looking for a realtor....
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Sep 28,2019
Sep 28,2019
0
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Luna was excellent throughout some recent works we had done on our flat. Always keeping us in the loop and making sure things were completed....
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Sep 25,2019
Sep 25,2019
0
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My boiler stopped working so I was unable to shower. I emailed Alice late at night and she was able to get a plumber over the next day who sorted the issue completely and quickly.
I am very impressed with Alice and her speed at ...
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Sep 17,2019
Sep 17,2019
0
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Everything went really well and fast except on the humanity side. We moved from Yorkshire to the South East Coast and I expected to sign the contract, make necessary payments and collect the keys. However, the agents insisted on seeing my wife face-to-face before they ...
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Sep 07,2019
Sep 07,2019
0
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Cheyenne always made sure any issues were dealt with quickly and nothing was too much trouble. During the 4.5 years I have rented through Coastal Management I have always been happy with the service they provide....
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Aug 31,2019
Aug 31,2019
0
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Cheyenne is excellent! She made the whole process very easy and was quick to answer all my questions (I had loads as this is my first rental). I needed some repairs done and she made sure they were all fixed the next working day. Couldn't ...
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Last updated at 4:16 PM 23/10/2018 by Joanna
Best Letting Agent in Hove 
