Belvoir
Manchester, M1
2.4/5, 82 reviews
39% recommended
74% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
63% lettings fee satisfaction

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“All round unorganised. After initially moving in we were given ......”

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Jul 16,2016
Minithumbdown
By: 'Manchester'
Jul 16,2016
4 people found
this helpful
All round unorganised. After initially moving in we were given the wrong postbox key, after 3 months of constant emails without resolution it took threatening to terminate the contract for the issue to be resolved - by which point we had received court summonings for ignoring council letters that we were unaware of. When eventually they sort this they then tried to charge us for loss/damage of the original postbox key - whether this was lack of communication within their office or an intentional money making attempt I'm unsure. Upon moving in the flat stank of stale cigarettes and cigarette ash was on the bed and in the sink. The mattress was stained and unusable. After moving a piece of bedroom furniture we discovered a giant patch of mould hidden behind it. The were also toadstools growing in the corner of the other bedroom, again initially hidden by furniture. Our branch on Deansgate closed down without notifying us meaning we had to chase up and find our new point of contact. We then asked if it would be possible to terminate the contract early to which the response told us we were able to at no additional costs. After leaving the property we received notification of outstanding rent and were told that it was a mistake that we had been told we would not need to pay extra costs and that their new tenant had fallen through, despite none of this having been mentioned when the keys were returned. On top of this, they are now fighting to take additional money for cleaning costs (despite the flat being left in a far better condition than we received it in). They also attempted to add on 'light bulb' charges, that had all been replaced before we left. It seems as we have disputed their claims for them to withold over £1000 deposit, they have added more onto this, justifying it by saying the new tenants will not be moving in until 3 days after the rent due date. Throughout all of these issues, we have constantly had to chase up due to lack of response.
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Latest Reviews

View all Reviews 82
18th Nov 2021
reviewed by 'Julie. P.'
“If I could give 0 stars I would. Please stay clear of this so-called "agency", which will consistently ignore your important ......”
5th Feb 2021
reviewed by 'Ali Lu'
“I would like to give it 0 start but it looks like 1 star is the lowest. It is a scam. We ......”
15th Oct 2020
reviewed by 'Gray'
“Where do you begin with Belvoir? Probably the WORST and most dodgey ass letting agency you could ever sign up ......”
29th Sep 2020
reviewed by 'Steve'
“Horrible people, I went all the way across Manchester and they didn't show. The office didn't take my call and ......”
1st May 2020
reviewed by 'Kate'
“One of the most stressful experiences of my life.Started to move some of my belongings into the property after ......”
17th Jan 2020
reviewed by 'Satish'
“I thank Belvoir maintenance team for organising essential maintenance work done promptly and for provide pictures of stages of work ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 15:00
  • Sunday: Closed
Address

Belvoir
69 The Arches Whitworth Street West
Manchester
Greater Manchester
M1 5WQ
0161 236 4441

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 74% 100% £145,000 £145,000
Lettings 67% 63% £350 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 5 21 38 0 0 1 0 3 7
Areas covered
  • M1
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Most unprofessional agency I have ever had the misfortune of dealing with...”

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Nov 18,2021
Minithumbdown
By: 'Julie. P.'
Nov 18,2021
0 people found
this helpful
If I could give 0 stars I would. Please stay clear of this so-called "agency", which will consistently ignore your important maintenance issues, be extremely disorganised and condescending over the phone, and ask for rent increases out of the blue. Having ended our tenancy well over ...
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“I would like to give it 0 start but it looks ......”

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Feb 05,2021
Minithumbdown
By: 'Ali Lu'
Feb 05,2021
0 people found
this helpful
I would like to give it 0 start but it looks like 1 star is the lowest. It is a scam. We have 2 properties under their management, one has left leaking for 1 year without letting us know. when we tried to move away from them, they refused ...
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“Where do you begin with Belvoir? Probably the......”

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Oct 15,2020
Minithumbdown
By: 'Gray'
Oct 15,2020
0 people found
this helpful
Where do you begin with Belvoir? Probably the WORST and most dodgey ass letting agency you could ever sign up with. I moved into a home half broken; shower handle busted, door handles broken, window blinds installed badly and a front door that does not ...
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“Horrible people - just skip over anything they have listed...”

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Sep 29,2020
Minithumbdown
By: 'Steve'
Sep 29,2020
0 people found
this helpful
Horrible people, I went all the way across Manchester and they didn't show. The office didn't take my call and didn't return messages...
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“One of the most stressful experiences of my l......”

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May 01,2020
Minithumbdown
By: 'Kate'
May 01,2020
2 people found
this helpful
One of the most stressful experiences of my life. Started to move some of my belongings into the property after receiving the keys (had a cross over of paying for 2 properties for a week as is the case with some of these agents). Property was ...
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“I thank Belvoir maintenance team for maintenance work carried out...”

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Jan 17,2020
Minithumbup
By: 'Satish'
Jan 17,2020
0 people found
this helpful
I thank Belvoir maintenance team for organising essential maintenance work done promptly and for provide pictures of stages of work carried out. Very much appreciated....
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“transparent and honest...”

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Jan 10,2020
Minithumbup
By: 'Irfan'
Jan 10,2020
1 people found
this helpful
I have been living in a property managed by belvoir for more than 2 years and have been pleasantly surprised at the great customer service they provide. The agents are really helpful in getting you competitively priced properties and being to the point and transparent....
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“tab taj belvoir...”

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Dec 31,2019
Minithumbup
By: 'lucia'
Dec 31,2019
1 people found
this helpful
I have been dealing with Belvoir agency for almost 1 year and half. I had a great experience thanks to Tab Taj. He has been just amazing. He is professional and always helpful. He managed to solve all my queries in the best way and in ...
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“Consistently unprofessional....”

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Nov 23,2019
Minithumbdown
By: 'Sarah'
Nov 23,2019
1 people found
this helpful
Consistently unprofessional. Terrible phone manner. Other Belvoir Franchises admit to being embarrassed by their poor customer care. Feels like a group of friends set up an estate agents for a laugh. Every encounter with them is painfully incompetent, I wish I had listened to advice ...
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“Avoid like the plague!...”

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Nov 06,2019
Minithumbdown
By: 'AAAAA'
Nov 06,2019
3 people found
this helpful
Oh boy, where do I start with these guys?? For a short version of the below, simply read – DO NOT USE THIS AGENCY UNLESS YOU HAVE NO OTHER CHOICE. Move in - When I moved into this flat, not only was it not professionally cleaned ...
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“Worst Letting agent!! Beware of falling in tr......”

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Sep 24,2019
Minithumbdown
By: 'Shouvik'
Sep 24,2019
1 people found
this helpful
Worst Letting agent!! Beware of falling in trap. They will rip you off. I had a 2 yr stay in one of their properties and in 2 yrs they did not attend to a single maintenance issue properly. Hardly paid any care to tenant's problem. Their properties ...
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“Terrible service and do not care about tenants...”

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Aug 24,2019
Minithumbdown
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Natalie
By: 'Joseph'
Aug 24,2019
1 people found
this helpful
This letting agent is by far the worst company I have had the misfortune of dealing with. We should have realised we were in for a bad experience when we first viewed the flat. The person showing the property turned up without any of the ...
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“Terrible experience letting flat in Mancheste......”

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Jul 21,2019
Minithumbdown
By: 'Unhappy'
Jul 21,2019
3 people found
this helpful
Terrible experience letting flat in Manchester. Poor communication while trying to arrange viewing. Extremely poor response to issues/repairs in flat, had to call and email repeatedly. Extortionate deposit reductions at end of tenancy for lightbulbs and smoke alarm battery, and cleaning even though property ...
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“Totally illegal...”

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Feb 23,2019
Minithumbdown
By: 'JJ'
Feb 23,2019
5 people found
this helpful
I have a 1 year AST with Belvoir which comes to an end on the 2nd of September 2019. I have made 3 - 4 requests per month for an issue with the property having no lights in the bathroom and no window, so potentially quite dangerous. Also other ...
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“Don't rent from this agent...”

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Dec 10,2018
Minithumbdown
By: 'Movedout'
Dec 10,2018
2 people found
this helpful
No regard for customer concerns, unwilling to enter into negotiations, won't contact you about returning your deposit for months after you leave and you will not be able to dispute through TDS as they will add on a punitive charge of £120, far more than the ...
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“Incompetent staff...”

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Oct 06,2018
Minithumbdown
By: 'Chiara'
Oct 06,2018
1 people found
this helpful
I used this agent property I wouldn't advice it to anyone. I asked them several times to provide me the inventory and to protect my deposit in the protective scheme. They have never done it and they keep lying to me. Absolutely rubbish, they are ...
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Comment on agent fees
Rubbish
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“Horrible Company...”

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Sep 18,2018
Minithumbdown
By: 'Ali'
Sep 18,2018
2 people found
this helpful
This agent shaz khan is bad. Keep asking the landlord for money constantly, then never respond to our requests. Don't even have the courtesy to email back or call back. I am really not sure how this company has any positive feedback at all, I ...
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Comment on agent fees
12.5%. + LOADS of hidden charges. Not worth a penny.
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“Avoid it...”

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Sep 07,2018
Minithumbdown
By: 'Alex'
Sep 07,2018
3 people found
this helpful
I bought a property at the same time with another family member via Belvoir, and put our property under their management. However they can't even split our statements properly which caused us some taxation issue. Then one of the property had been void for over ...
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Comment on agent fees
12.5%. Not value for money.
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“Terrifying...”

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Sep 03,2018
Minithumbdown
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Kash
By: 'Morris'
Sep 03,2018
3 people found
this helpful
My property became totally unrentable after putting it under their management for 1.5 years because of water leakage. They didn't even notice the problem until I asked them why the property has been vacant for almost 1 year. At the end, I was forced to sell my ...
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Comment on agent fees
12.5%, which I can hardly justify by their performance.
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“Worst Letting Agency!...”

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Jul 17,2018
Minithumbup
By: 'Lauren'
Jul 17,2018
6 people found
this helpful
In line with the majority of online reviewers, I found staff at Belvoir Central Manchester throughout my tenancy to be disingenuous, apathetic and negligent. Perhaps they were untrained, or lacking the capacity to begin with; or felt they could behave like this, simply because I ...
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“Worst letting agency if not company I have ever dealt with...”

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Jun 27,2018
Minithumbdown
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Helen
By: 'Helen'
Jun 27,2018
4 people found
this helpful
Rented a property with Belvoir Manchester for 18 months and it was the worst experience I've ever had with a company! My bedroom window was smashed from the outside and it took the 5 months to get it fixed. This was during the winter period and I ...
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Bad. Cowboys!
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“This is the worst company I have ever had the ......”

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Jan 11,2018
Minithumbdown
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Manish
By: 'Rebecca'
Jan 11,2018
3 people found
this helpful
This is the worst company I have ever had the displeasure of using. Moved into an unclean flat with a moth infestation, beetles living in the carpets. Broken beds, broken sink, broken wardrobe, mould on the windows ETC. Once they have your money you will ...
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Worthless.
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“Most friendly and responsible so far. I have been a ......”

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Nov 08,2017
Minithumbup
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Natalie
By: 'Rahmat'
Nov 08,2017
0 people found
this helpful
Most friendly and responsible so far. I have been a tenant with them for four months now and I can say they have delivered up to expectation. I had countless issues with them when I first moved in and I even taught the were being ...
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Comment on agent fees
Normal I guess all agent charge the same
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“This agency was fantastic in helping me find the apartment ......”

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Aug 01,2017
Minithumbdown
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James
By: 'Drayton'
Aug 01,2017
2 people found
this helpful
This agency was fantastic in helping me find the apartment and was so wicked enough to let me pay a six months upfront for a supposedly furnished apartment. This move in date arrived and after letting me pay £50 as inventory fee, the never even visited ...
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Very bad value for money, they don't deliver on what they charge. I believe they are racist.
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“Agency was great getting me in and taking the money ......”

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Apr 09,2017
Minithumbdown
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Michael
By: 'Gateway'
Apr 09,2017
3 people found
this helpful
Agency was great getting me in and taking the money but after a leak from the flat above they were no where to be seen. Partial ceiling collapse required the building warden to step in and use their plumber charging the above apartment (done in ...
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Comment on agent fees
Fees were as expected
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“Been extermely helpful in our search and made special allocations ......”

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Feb 16,2017
Minithumbup
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James
By: 'MarcoAbba'
Feb 16,2017
0 people found
this helpful
Been extermely helpful in our search and made special allocations to ensure we got the flat we wanted. Couldnt have been luckier with the agent we dealt with...
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Comment on agent fees
Good
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“All round unorganised. After initially moving in we were given ......”

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Jul 16,2016
Minithumbdown
By: 'Manchester'
Jul 16,2016
4 people found
this helpful
All round unorganised. After initially moving in we were given the wrong postbox key, after 3 months of constant emails without resolution it took threatening to terminate the contract for the issue to be resolved - by which point we had received court summonings for ignoring ...
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Average
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Average
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“They do not show up for the viewings. When I ......”

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Jun 06,2016
Minithumbdown
By: 'Marek'
Jun 06,2016
3 people found
this helpful
They do not show up for the viewings. When I called them them said that 'I did not confirm the viewing' which is funny because they have send me a 'viewing confirmation email' themselves. Than the lady on the phone told me that they tried ...
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“Fabulous and immediate service from Kashif. Dealt with our issues ......”

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May 27,2016
Minithumbup
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By: 'Andreja'
May 27,2016
1 people found
this helpful
Fabulous and immediate service from Kashif. Dealt with our issues straight away. Thank you for great service. Definitely recommend. Andreja...
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Comment on agent fees
Very good
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“Mike has helped with all the issues we have had ......”

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May 19,2016
Minithumbup
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Michael
By: 'Tknight87'
May 19,2016
0 people found
this helpful
Mike has helped with all the issues we have had since we moved in. He has tried to arrange things as soon as possible, and has had intense discussions with the landlord to ensure our issues are resolved. We had numerous problems, including boiler and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:43 PM 29/03/2016 by Mike Boardman

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