Dear 'JDog'. Firstly I would like to apologise if you in any way felt that fees were not made clear to you or that you feel that you did not get accurate information from the staff here. I am not 100% sure which property you moved in to however it is standard practice to email to and confirm all the fees involved and what you would need to pay and when as soon as the let has been agreed, we also provide a copy of our 'tenants terms of business' which you would have signed and returned to us confirming that you understand what you need to pay and when. Again I am not 100% sure which property you moved into however if it is the property I believe, this email was sent to you on the 06/06 the same day you applied for the property. The deposit was increased because of the pet (standard practice) and you queried it. On your behalf we negotiated a reduced deposit with the landlord to help you with the moving costs, something that I thought would be beneficial to you and would show our willingness as an agent to work with our tenants. This was all confirmed in writing to you by email the same day so I am therefore a little unsure as to why you feel so aggrieved. The 'cold calls' that you mention are from the utility companies trying to help you setup the new accounts for electricity etc. Sorry that you don't feel these were helpful, most of the tenants find it a very useful service and is 'one less job' for them to do. I have passed on your comments to Leanne here in the office who has dealt with 100's of tenancies in her time here and I have not had a bad comment from a tenant about her until now. If you feelings are that you did not get the service you wanted, for that I am sorry and while we strive to get things right all of the time, if you feel we haven't reached your expectations please do accept our apologies. We hope the rest of your tenancy runs smoothly.