0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 29,2012
Feb 29,2012
0
people found
this helpful
this helpful
We rented a property through Hardie Mansfield. 2 major legal issues which were really unacceptable:
- On our move-in date the tenancy agreement was unsigned by the landlord. We were handed the house keys and walked away with photocopies of an agreement just signed by ourselves. Over a month later, they had still not sent the signed contracts. I had to chase them, eventually they got the landlords to sign and we received the signed agreement. Their response was very laid back and they said quote " you are legally the tenants at the property as you have signed the agreement which was securely dated as well". I've never seen an agreement before that's legally binding when signed by just one party.
-6 months later we handed our notice in at the property. We then get an email saying our deposit has been registered at the Deposit Protection Service which the letting agent was required by law to do within 2 weeks of originally receiving the deposit all those months ago. The DPS has a minimum retention period so we were unable to apply for a refund immediately at the end of our tenancy because of their late submission. The letting agent tried to explain this away as an admin error and said they had registered the funds at the DPS as soon as they realised there was a problem. What they did not do though was to contact us regarding any problem and the registration seemed to strangely coincide with the end of our tenancy.
Please be careful and check all your documents if dealing with this agent. Demand details of the deposit registration number.
- On our move-in date the tenancy agreement was unsigned by the landlord. We were handed the house keys and walked away with photocopies of an agreement just signed by ourselves. Over a month later, they had still not sent the signed contracts. I had to chase them, eventually they got the landlords to sign and we received the signed agreement. Their response was very laid back and they said quote " you are legally the tenants at the property as you have signed the agreement which was securely dated as well". I've never seen an agreement before that's legally binding when signed by just one party.
-6 months later we handed our notice in at the property. We then get an email saying our deposit has been registered at the Deposit Protection Service which the letting agent was required by law to do within 2 weeks of originally receiving the deposit all those months ago. The DPS has a minimum retention period so we were unable to apply for a refund immediately at the end of our tenancy because of their late submission. The letting agent tried to explain this away as an admin error and said they had registered the funds at the DPS as soon as they realised there was a problem. What they did not do though was to contact us regarding any problem and the registration seemed to strangely coincide with the end of our tenancy.
Please be careful and check all your documents if dealing with this agent. Demand details of the deposit registration number.
What agent could do to change your mind?
- Provide a legally compliant service to tenants.Attached Filesnbsp;
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Latest Reviews
10th Apr 2013
reviewed by 'Gas'
29th Feb 2012
reviewed by 'Redhill30'
Opening Hours
Address
Hardie Mansfield
15 Lesbourne Road
Reigate
Surrey
RH2 7JP
01737 237181
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 10,2013
Apr 10,2013
0
people found
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this helpful
I am a gas installer and did a job for one of their clients. Stuart of Hardie Mansfield delayed paying for 2 months.
He used every trick in the book to avoid payment. I would not trust this company to work for, or to rent from. ...
read full review
read full review
What agent could do to change your mind?
Pay his bills on timeAttached Filesnbsp;
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Feb 29,2012
Feb 29,2012
0
people found
this helpful
this helpful
We rented a property through Hardie Mansfield. 2 major legal issues which were really unacceptable:
- On our move-in date the tenancy agreement was unsigned by the landlord. We were handed the house keys and walked away with photocopies of an agreement just signed by ourselves. ...
read full review
read full review
What agent could do to change your mind?
- Provide a legally compliant service to tenants.Attached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
