Crystal Palace, London, SE19
4.2/5, 35 reviews
74% recommended
89% sales valuation accuracy
85% sales fee satisfaction

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“I am very pleased with HAARTS. All the staff at ......”

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Jul 08,2016
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By: 'Susan'
Jul 08,2016
0 people found
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I am very pleased with HAARTS. All the staff at the crystal palace branch we're so help full and have made every thing so far stress free
Comment on agent fees
Very good
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By: Ross
Jul 12, 2016
Hi Susan,

Thank you very much for your review, we're glad to hear you found our Crystal Palace branch to be helpful. We will certainly pass this feedback on.

Regards,
Ross

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Latest Reviews

View all Reviews 35
19th Jul 2023
reviewed by 'Elise'
“Igor was a great estate agent! He was very attentive and thorough during my viewing of the flat. He also ......”
23rd Jan 2023
reviewed by 'Viktor Grubesic'
“Kyle was amazing in showing us around the house that we loved in Tivoli Road. He demonstrated knowledge, professionalism and ......”
8th Sep 2022
reviewed by 'Dastan Aigozin'
“Kyle provided a great service when we did our viewings on Bellway properties. he demonstrated professionalism, politeness and knowledge of ......”
13th Apr 2022
reviewed by 'Christine'
“Igor has given me great customer service in dealing with handling and arranging viewings and secured a buyer for my ......”
15th Jul 2018
reviewed by 'Ali'
“This feedback relates specifically to Matthew Voller who, from the minute he took on my case, provided an excellent service. ......”
13th Jun 2018
reviewed by 'Nikolina'
“Recently we sold our flat with Haart Crystal Palace and couldn't fault their service. After the team's change in the ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

haart
55 Westow Hill, Upper Norwood
Crystal Palace,London
Greater London
SE19 1TS
020 8670 5845

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 85% £165,000 £500,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 17 1 8 2 1 5
Areas covered
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Igor was a great estate agent! He was very at......”

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Jul 19,2023
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Igor
By: 'Elise'
Jul 19,2023
0 people found
this helpful
Igor was a great estate agent! He was very attentive and thorough during my viewing of the flat. He also knew a substantial amount of information which was helpful in the search...
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“Kyle was amazing in showing us around the hou......”

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Jan 23,2023
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Kyle
By: 'Viktor Grubesic'
Jan 23,2023
0 people found
this helpful
Kyle was amazing in showing us around the house that we loved in Tivoli Road. He demonstrated knowledge, professionalism and politeness throughout the entire process. He really showed he cared. I would highly recommend him....
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“Kyle provided a great service when we did our......”

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Sep 08,2022
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Kyle
By: 'Dastan Aigozin'
Sep 08,2022
0 people found
this helpful
Kyle provided a great service when we did our viewings on Bellway properties. he demonstrated professionalism, politeness and knowledge of the product. I would recommend him....
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“Igor has given me great customer service in d......”

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Apr 13,2022
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By: 'Christine'
Apr 13,2022
0 people found
this helpful
Igor has given me great customer service in dealing with handling and arranging viewings and secured a buyer for my property. Igor shows professionalism and perseverance in reaching my goal. I would recommend him to be a valuable Estate agent....
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“Matthew Voller...”

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Jul 15,2018
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Matthew
By: 'Ali'
Jul 15,2018
0 people found
this helpful
This feedback relates specifically to Matthew Voller who, from the minute he took on my case, provided an excellent service. Matthew, unlike most other estate agents I have had dealings with always came directly to the telephone, if he were able to, whenever I called ...
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Comment on agent fees
N/A
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“Professional service!...”

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Jun 13,2018
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By: 'Nikolina'
Jun 13,2018
0 people found
this helpful
Recently we sold our flat with Haart Crystal Palace and couldn't fault their service. After the team's change in the agency at the end of last year, we were lucky to have Melanie and Matt dealing with our flat's sale. The whole process from first ...
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“He lost my keys. He gave a wooly valuation. He ......”

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May 24,2018
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Leigh
By: 'Peter'
May 24,2018
0 people found
this helpful
He lost my keys. He gave a wooly valuation. He reduced the asking price without my instructions. He left without me being told. New manage claims to have had all of 3 weeks local experience. I fired them but had to wait 16 days before I could ...
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Comment on agent fees
Not especially competitive locally
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By: Haart Crystal Palace
May 25, 2018
View all comments (1)
Mr Ellis, we're sorry to hear that you were not satisfied with our service, something that we pride ourselves on; may we kindly invite you to make contact with the branch on 02086705845 to discuss. Thank you ...

“Thanks to Melanie at crystal palace Haarts...”

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Apr 10,2018
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By: 'Dennis'
Apr 10,2018
0 people found
this helpful
I only had my house up for sale for a few weeks and thanks to Melanie & the Haarts team we had a offer which we have accepted...
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By: ross
Apr 11, 2018
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Hi Dennis, Thank you for your kind review of our Crystal Palace branch, we're happy to hear they provided a lot of interest and that you've now accepted an offer. Regards Ross ...

“Great experience...”

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Mar 21,2018
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Anais
By: 'James'
Mar 21,2018
0 people found
this helpful
Rest assured, I'm not the type to leave positive reviews simply for the sake of it. However, after dealing with multiple estate agents for 6 months, Anais was a breath of fresh air. She did not attempt to sell me properties using meaningless catch phrases, as ...
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Comment on agent fees
N/A
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By: ross
Mar 21, 2018
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Hi James, Thanks for your kind review of our Crystal Palace branch. We will pass this feedback on. Regards Ross ...

“Leigh, James and the rest of the team at Crystal ......”

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Aug 19,2017
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Leigh
By: 'Claire'
Aug 19,2017
0 people found
this helpful
Leigh, James and the rest of the team at Crystal Palace Haart have been fantastic. We always found you to be friendly and efficient. We were kept fully informed and updated throughout the viewing process, from accepting an offer on our home and through to ...
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Comment on agent fees
For the time and effort that the team has put in marketing our home for sale, arranging and attending the multiple viewings and all the follow up through the negotiations with the buyer and queries etc leading up to exchange of contracts, I consider the fees to be more than fair.
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I'm very upset speaking to Ben from London, who is ......”

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Aug 18,2017
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By: 'Kay'
Aug 18,2017
1 people found
this helpful
I'm very upset speaking to Ben from London, who is very ignorant of his statement about being 'liable to payments', he can't comprehend that I can't pay using my account because I am on maternity leave at the moment. And my husband is a manager ...
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“I was very pleased to find a buyer for our ......”

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Apr 28,2017
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By: 'Natasha'
Apr 28,2017
0 people found
this helpful
I was very pleased to find a buyer for our house within one week. I am even more pleased that I found a very suitable property to purchase withing the next week - all under the same roof with Haart Crystal Palace. Leigh and James ...
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Comment on agent fees
I am also very pleased with the agency fee, which is very reasonable in comparison with some other high street agencies.
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By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Joanna has been fantastic from start to finish. Always contactable ......”

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Aug 18,2016
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Joanna
By: 'Jess'
Aug 18,2016
0 people found
this helpful
Joanna has been fantastic from start to finish. Always contactable and consistently went the extra mile to ensure the process was smooth....
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By: Ross
Aug 18, 2016
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Hi Jess, We're very pleased to hear you received a fantastic service from start to finish from our Crystal Palace branch. We will pass this feedback on. Regards Ross ...

“The company was been extremely helpful and informative throughout the ......”

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Jul 19,2016
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By: 'Anna'
Jul 19,2016
0 people found
this helpful
The company was been extremely helpful and informative throughout the whole process. Staff are always friendly and were on top of management companies and all involved during the purchase to keep us on track for exchange / completion....
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Comment on agent fees
N/A
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By: Ross
Jul 20, 2016
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Hi Anna, Thank you very much for your review, we're pleased the Crystal Palace branch were able to provide you a helpful and informative service throughout. We will pass this feedback on. Regards, haart Customer Experience team ...

“I am very pleased with HAARTS. All the staff at ......”

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Jul 08,2016
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By: 'Susan'
Jul 08,2016
0 people found
this helpful
I am very pleased with HAARTS. All the staff at the crystal palace branch we're so help full and have made every thing so far stress free...
read full review
Comment on agent fees
Very good
Feature review Comments (1) Report abuse Print review
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By: Ross
Jul 12, 2016
View all comments (1)
Hi Susan, Thank you very much for your review, we're glad to hear you found our Crystal Palace branch to be helpful. We will certainly pass this feedback on. Regards, Ross ...

“Sam has been amazing help over the last few months, ......”

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Jun 29,2016
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By: 'Sarah'
Jun 29,2016
0 people found
this helpful
Sam has been amazing help over the last few months, and I would definitely recommend her going forward. She has been friendly, professional, and, at a really stressful time been someone I can totally rely on - thank you so much!...
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Comment on agent fees
N/A
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By: Ross
Jun 29, 2016
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Hi Sarah, We're very pleased to hear you received a friendly and professional service from our Crystal Palace branch, we will pass this feedback on. Regards, Ross ...

“I would like to say that I have been very ......”

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Jun 23,2016
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Samantha
By: 'Paul'
Jun 23,2016
0 people found
this helpful
I would like to say that I have been very impressed with your Samantha Stevens at the branch. She is very good at her approach in getting things done. She comes across as somebody with a great deal of knowledge in the property sales market. ...
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Comment on agent fees
Good
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“From the initial phone call to the final day of ......”

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Jun 16,2016
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Joanna
By: 'Andy'
Jun 16,2016
0 people found
this helpful
From the initial phone call to the final day of completion Joanna and the other members of the team I had contact with were professional but also incredibly kind and patiently explained each step of the process when I had, often ridiculous, questions....
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Comment on agent fees
I understand from conversations from friends and family that the fees were absolutely acceptable for the process.
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“Just wanted to drop a note to say a big ......”

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Jun 15,2016
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By: 'Marian'
Jun 15,2016
0 people found
this helpful
Just wanted to drop a note to say a big thank you for all of your help through our sale. I've not had the best experience with estate agent before and was reluctant to listen when the appointment was initially made. I must say, I ...
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Comment on agent fees
Very fair. I've dealth with other estate agent before who charges more and don't even do the job
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“Generally very slow and disorganised. Did not have even the ......”

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May 10,2016
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By: 'KJ7'
May 10,2016
1 people found
this helpful
Generally very slow and disorganised. Did not have even the basic understanding of property legal issues necessary to help push the deal along. Were too slow and did not provide enough support to the seller to get the sale done. Although Foxtons can be very ...
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By: Ross
May 10, 2016
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Hi KJ7, We're very sorry to hear about this. Please get in touch with our help team at [email protected] who can investigate this for you. Regards, Ross ...

“Terrible service from the get go. We were booked to ......”

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Jun 18,2014
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By: 'Natasha'
Jun 18,2014
2 people found
this helpful
Terrible service from the get go. We were booked to view a property whereby upon arrival, we found out that the agent was not aware of our appointment to view. Once viewed we immediately made a formal offer of the asking price through Haart- we ...
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What agent could do to change your mind?
Provide good customer service Have the decency to keep customers informed of where they stand Be honest Train your staff and booking/viewing arrangements
Attached Filesnbsp;
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By: Customer Relations Manager
Jun 18, 2014
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Dear Natasha, We are really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you - please email the full details to us including the property details and we will look in to this. Many thanks, Melanie Smith, Customer Relations Manager ...

“Customer service at all levels was a disgrace and they ......”

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Nov 15,2013
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By: 'JS'
Nov 15,2013
5 people found
this helpful
Customer service at all levels was a disgrace and they made the whole process extremely stressful. I ended up taking my keys back, insisting they took down their sign and waiting out the last 6 weeks of the contract. Every day I needed to check Haart, ...
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What agent could do to change your mind?
To be trained in customer service
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“I have used Haart Crystal Palace to buy 2 properties in ......”

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Oct 16,2013
Minithumbup
By: 'Frontside'
Oct 16,2013
0 people found
this helpful
I have used Haart Crystal Palace to buy 2 properties in the last 18 months. They have always been professional. Of particular benefit is that fact that they employ Pam purely to handle all the conveyancing issues and this make communication between buyer and vendor much smoother....
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“I'm extremely pleased with the service that Haart provided. The ......”

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Jul 11,2013
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By: 'Basim'
Jul 11,2013
0 people found
this helpful
I'm extremely pleased with the service that Haart provided. The staff were so helpful and assisted quickly and efficiently with our every need. Communication was excellent and the service from staff was ever so polite and friendly. Unfortunately due to family reasons we were unable ...
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“Esta Wilson was professional and friendly, she always dealt with ......”

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Jul 09,2013
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By: 'Petra'
Jul 09,2013
0 people found
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Esta Wilson was professional and friendly, she always dealt with any of our queries quickly and effiiciently, and always served with a smile (even on the phone you could tell she was smiling!). After we got our buyer, our case was handed to Pamela Douglas, ...
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“I have sold and purchased through Esta and her team ......”

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Apr 16,2013
Minithumbup
By: 'J'
Apr 16,2013
0 people found
this helpful
I have sold and purchased through Esta and her team at Haart Crystal Palace and I am very happy with the service and professionalism provided thorughout. They kept me in touch with all developments during the viewing stage and continually strived to reach a successful ...
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“I purchased my first property through Haart Crystal Palace. They ......”

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Feb 07,2013
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By: 'Liz'
Feb 07,2013
0 people found
this helpful
I purchased my first property through Haart Crystal Palace. They were friendly, helpful, and made the purchase of my first home a pleasure. I wasn't given any hard sales pitch upon viewing and I felt that they were pretty straight forward. When placing offers for ...
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“I recently bought a property in Crystal Palace. Out of ......”

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Jan 21,2013
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By: 'Happy'
Jan 21,2013
0 people found
this helpful
I recently bought a property in Crystal Palace. Out of the 15 I visited, Haart were easily the easiest to deal with. Haart were polite, took note of want I wanted in a property, phoned me back when they had something suitable, and were contactable and ...
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“We were impressed by Esta's professional, honest and friendly manner ......”

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Jan 09,2013
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By: 'JLB'
Jan 09,2013
0 people found
this helpful
We were impressed by Esta's professional, honest and friendly manner at our initial meeting. She offered us a competitive commission rate with a more professional approach so we decided to proceed with Haart. She took some excellent photographs taking the time to select the most ...
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“The staff at Haart Crystal Palace were very professional and ......”

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Nov 23,2012
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By: 'N'
Nov 23,2012
0 people found
this helpful
The staff at Haart Crystal Palace were very professional and friendly. They put us at ease and supported us through the process of selling our much loved flat....
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