Ocean Estate Agents
Bristol, BS8
2.4/5, 19 reviews
32% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
40% lettings fee satisfaction

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“Made an offer on a 2 bedroom flat at Bridge Quay ......”

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Jul 06,2016
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By: 'Disappointed'
Jul 06,2016
3 people found
this helpful
Made an offer on a 2 bedroom flat at Bridge Quay development based and was shown the underground parking. A week later I moved in and they kept saying they didn't know the parking slot number. A day after I move in they told me that it was an outdoor spot. When I said fine I want my money back they said that parking was never confirmed. I am paying 1600 a month for unsecured parking this is not the property I made an offer on. If you change the terms of a lease after it is signed it isn't a mistake it is fraud.

They then said since I was the only tennant in a 2bdr apartment that I only get one FOB because it is their policy. This was never mentioned until the day after check in. They will not supply a copy of the policy that said exists. I have never heard of this anywhere in the world.

At best my experience would be characterized as incompetent letting agency but it feels more like fraud.

They even failed to get the initial electric meter reading because it was a multi rate meter they only supplied the reading for rate 1.

Incompetent or fraud beware of Ocean and do not put your deposit down or sign the lease until after they complete the check in and tell you the policies they make up that day.
What agent could do to change your mind?
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Attached Filesnbsp;
Comment on agent fees
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
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Latest Reviews

View all Reviews 19
22nd Sep 2023
reviewed by 'Eddie Piron'
“If you live in a shared house, they WILL conduct viewings without giving any notice. This has happened at least 3 ......”
19th Apr 2023
reviewed by 'Harry'
“My brother just moved to Bristol and placed an offered on a property for himself being sold by Ocean.Someone ......”
8th Mar 2022
reviewed by 'Linsha Ealias'
“It was a nice experience with ocean agency especially with William Jenkins who updated all the information on Time. Thank ......”
6th Jun 2019
reviewed by 'DavidR'
“I wouldn't bother listing with these people - as a cash buyer I had a terrible experience trying to view ......”
5th Apr 2019
reviewed by 'PatriciaS'
“I moved from another Clifton agent to Ocean. The previous agents had suggested two unsuitable tenants; one with obviously fake ......”
15th Jan 2019
reviewed by 'Jo'
“Ocean sold me a flat where there were issues involving a deceased' estate and problems involving the lease. All of ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 08:45 - 17:00
  • Sunday: Closed
Address

Ocean Estate Agents
187-189 Whiteladies Road
Clifton,Bristol
North Somerset
BS8 2RY
0117 946 6007

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 50% 40% £1,220 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 2 1 6 1 0 1 0 0 5
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Illegal house viewings without notice...”

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Sep 22,2023
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By: 'Eddie Piron'
Sep 22,2023
0 people found
this helpful
If you live in a shared house, they WILL conduct viewings without giving any notice. This has happened at least 3 times in the fairly short period of time that I've been living in one of their properties, even after we emailed them about it, despite ...
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“Bad experience...”

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Apr 19,2023
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By: 'Harry'
Apr 19,2023
0 people found
this helpful
My brother just moved to Bristol and placed an offered on a property for himself being sold by Ocean. Someone else offered on the property too that he offered on and it turned out Ocean were also selling their property for them. Ocean of course ...
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“It was a nice experience with ocean agency es......”

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Mar 08,2022
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By: 'Linsha Ealias'
Mar 08,2022
0 people found
this helpful
It was a nice experience with ocean agency especially with William Jenkins who updated all the information on Time. Thank you for helping us....
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“Awful customer service...”

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Jun 06,2019
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By: 'DavidR'
Jun 06,2019
5 people found
this helpful
I wouldn't bother listing with these people - as a cash buyer I had a terrible experience trying to view a property. Sent multiple enquiries to make viewings on Rightmove, no one bothered to reply. Then I called up, got put on hold and eventually ...
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“Found me an excellent tenant in record time...”

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Apr 05,2019
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By: 'PatriciaS'
Apr 05,2019
0 people found
this helpful
I moved from another Clifton agent to Ocean. The previous agents had suggested two unsuitable tenants; one with obviously fake references, the other not suitable for the flat. Then nothing for a month. In frustration I switched to Ocean. Manager Alun was very positive and ...
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Comment on agent fees
Typical for the area
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“Helpful and approachable...”

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Jan 15,2019
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Matt
By: 'Jo'
Jan 15,2019
0 people found
this helpful
Ocean sold me a flat where there were issues involving a deceased' estate and problems involving the lease. All of the staff at Ocean, Whiteladies were very helpful and proactive in helping the conveyancing move along as swiftly as possible. Matt was very helpful when ...
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“I am writing to you hoping that an email to ......”

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Jan 10,2017
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By: 'Lucie'
Jan 10,2017
14 people found
this helpful
I am writing to you hoping that an email to you will have more impact to improve the estate agents market than trying to help Ocean by sending objective feedback about my customer experience. They obviously didn't care. In June 2015, my husband & I decided to ...
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Comment on agent fees
For the service I wouldn't pay antyhing!
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“I don't even know which branch we are dealing with. ......”

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Nov 10,2016
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By: 'E'
Nov 10,2016
1 people found
this helpful
I don't even know which branch we are dealing with. After 18 months we've had about six different reps as people in the office seem to mysteriously disappear and suddenly any issues or complaints you've made get 'forgotten' about. They will fob you off until you ...
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Comment on agent fees
Expensive for the truly awful service you get.
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“All I can say is that they have an amazing ......”

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Oct 13,2016
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Andrew
By: 'Anita'
Oct 13,2016
0 people found
this helpful
All I can say is that they have an amazing team at Ocean Clifton branch. From start to finish the sale of our flat was handled with complete professionalism everyone was so helpful. A big thank you to Andrew Beazer in sales and to the ...
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Comment on agent fees
The Agents fees were very reasonable.
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“Made an offer on a 2 bedroom flat at Bridge Quay ......”

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Jul 06,2016
Minithumbdown
By: 'Disappointed'
Jul 06,2016
3 people found
this helpful
Made an offer on a 2 bedroom flat at Bridge Quay development based and was shown the underground parking. A week later I moved in and they kept saying they didn't know the parking slot number. A day after I move in they told me that ...
read full review
What agent could do to change your mind?
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Attached Filesnbsp;
Comment on agent fees
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Feature review Comments (0) Report abuse Print review
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“While for a few years I little dispute with ocean, ......”

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Jun 24,2014
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Laura
By: 'Alex'
Jun 24,2014
5 people found
this helpful
While for a few years I little dispute with ocean, in the past year I found them incredibly difficult to communicate with. It is clear they have little respect for their tenants and in 15 years of renting this was the first time I had had ...
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What agent could do to change your mind?
When you give your money to someone for a service you expect to be treated fairly.
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“Had one viewing with Ocean for a flat, the service ......”

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May 12,2014
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Adam
By: 'BlueHat'
May 12,2014
5 people found
this helpful
Had one viewing with Ocean for a flat, the service was nice but the flat wasn't great. That's not down to Ocean though. After a viewing with Adam we emailed back saying we weren't interested in that rental property but asked for a viewing with ...
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What agent could do to change your mind?
Improvements: - Turning up to viewings. - Canceling as soon as they think access to the property will be a problem (24 hour notice would be perfect or at least the evening before). - Returning phone calls.
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“We used Ocean in quite a few capacities. They let ......”

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Sep 23,2013
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By: 'Lettings'
Sep 23,2013
10 people found
this helpful
We used Ocean in quite a few capacities. They let out a flat or ours and we tried to buy through them whilst also using their Ocean Property Lawyers service as well. We chose to do this as our sellers were using them and we ...
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“The amount of property check is ridiculous. They came to ......”

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Jul 25,2013
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By: 'sad_face'
Jul 25,2013
5 people found
this helpful
The amount of property check is ridiculous. They came to check the property 5 times in a year, which is quite disturbing. They're okay all along, however they totally loose respect to the current tenants in the last 2 months of the tenancy. They call to arrange ...
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“Everything was going well, the staff was friendly and helpful, ......”

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Jul 02,2013
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By: 'Sky'
Jul 02,2013
7 people found
this helpful
Everything was going well, the staff was friendly and helpful, we liked the flat. The problems started when we paid the holding deposit. They phoned us and told, that the landlord had already let the flat and suggested to take another flat in the same ...
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“After making a formal complaint over the misrepresentation of a ......”

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Mar 22,2012
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By: 'Be'
Mar 22,2012
11 people found
this helpful
After making a formal complaint over the misrepresentation of a property. I received a very dismissive letter from the Directors. It is clear that Ocean are not interested in providing a service for their customers. However, Ocean Homes are very happy to take your money....
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What agent could do to change your mind?
Ocean Homes need a customer services department. Due to the short sightedness of the Directors, Ocean lost the following business: Sale of property, Conveyancing and Mortgage fees.
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“I just want to say Aidan at the whiteladies Branch ......”

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Feb 22,2012
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Aidan
By: 'Dominic'
Feb 22,2012
1 people found
this helpful
I just want to say Aidan at the whiteladies Branch was a star he has helped me increase my yields from 5% to 7%. The service is alwats friendly and helpful...
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“Excellent agency. Swift communication and good care of the flat ......”

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Jul 23,2010
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By: 'Disgruntled'
Jul 23,2010
3 people found
this helpful
Excellent agency. Swift communication and good care of the flat and the tenants. Highly recommended. ...
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“We were tennants of a property being re-let by Ocean. ......”

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Jul 20,2010
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By: 'aw123'
Jul 20,2010
13 people found
this helpful
We were tennants of a property being re-let by Ocean. They were rude and unprofessional, and turned up at the flat several times with prospective tennants for viewings without giving us any notice at all. On one occasion they just opened the door and walked ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Ocean Estate Agents, Bristol BS8 2RY



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