86% lettings valuation accuracy
90% lettings fee satisfaction
Jul 04,2016
Jul 04,2016
7
people found
this helpful
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Overall we have been extremely unhappy with the service provided by Sunflower. Their lack of professionalism and constant lying made our stay in the property very stressful.
The only positive to speak of is Olivia. She was very nice when showing us the property and the reason we took it, however the rest of the branch simply were not good at their jobs.
It began a week before we moved in when they suddenly changed the move in day, despite having given in our notice and paid removal men for our old place. They were unable to remove the old tenant, which I believe is their fault and their job.
I only got worse. The day we moved in, they had failed to remove the previous tenant (despite promising she had left the day before), so we had to wait in the street with the removal men and all our belongings as this women moved out. No one from the branch came down to help, they did not pick up their phones and said later it is not their issue - I am certain that this is their job. We ended up having to pay our removal men to move the old tenant out!! Again, Sunflower accepted no responsibility and offered no help with the situation.
As a result the property wasn't cleaned before we entered and NO inventory was done. Sunflower attempted to force us to sign an old inventory which was 2 years old! It took weeks before they finally agreed to do a proper inventory. I believe this is against best practice and I hope a manager reads this to know how poorly their colleagues conduct their business.
I believe it speaks volumes that the landlord contacted me directly and has mentioned he intends to not renew his contract with Sunflower after we move out as they have repeatedly lied to him on the progress of our tenancy and property.
If anyone wants further examples of poor practice by this branch, I have many more examples.
I would seriously advise caution when considering to rent a property through Sunflower.
The only positive to speak of is Olivia. She was very nice when showing us the property and the reason we took it, however the rest of the branch simply were not good at their jobs.
It began a week before we moved in when they suddenly changed the move in day, despite having given in our notice and paid removal men for our old place. They were unable to remove the old tenant, which I believe is their fault and their job.
I only got worse. The day we moved in, they had failed to remove the previous tenant (despite promising she had left the day before), so we had to wait in the street with the removal men and all our belongings as this women moved out. No one from the branch came down to help, they did not pick up their phones and said later it is not their issue - I am certain that this is their job. We ended up having to pay our removal men to move the old tenant out!! Again, Sunflower accepted no responsibility and offered no help with the situation.
As a result the property wasn't cleaned before we entered and NO inventory was done. Sunflower attempted to force us to sign an old inventory which was 2 years old! It took weeks before they finally agreed to do a proper inventory. I believe this is against best practice and I hope a manager reads this to know how poorly their colleagues conduct their business.
I believe it speaks volumes that the landlord contacted me directly and has mentioned he intends to not renew his contract with Sunflower after we move out as they have repeatedly lied to him on the progress of our tenancy and property.
If anyone wants further examples of poor practice by this branch, I have many more examples.
I would seriously advise caution when considering to rent a property through Sunflower.
Comment on agent fees
They charge fairly standard fees for referencing and admin costs. However, considering the lack of attention to detail with regards to the contract (failed to get our names correct and then refused to change it), inventory and general trouble shooting, their fees are too much.
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Latest Reviews
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Opening Hours
Address
Sunflower Lettings
Hollybush House, 6 St Johns Hill
Sevenoaks
Kent
TN13 3NP
01732 252022
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 86% | 90% | £450 | £4,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 42 | 10 | 159 | 16 | 0 | 0 | 1 | 0 | 5 | 3 |
Areas covered
- TN13
- TN14
- TN15
- TN16
- DA1
- DA4
- BR1
- BR2
- TN9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 08,2024
Nov 08,2024
0
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As a tenant I had the best experience with Sunflower Letting Agency. From first contact to a successful completion we have been in honest, good, supportive collaboration and they displayed unwavering support during a process that has been marred with difficulties due to circumstances outside ...
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Oct 04,2024
Oct 04,2024
0
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Sunflower was recommended from a friend. John was so helpful with everything from start to finish. He found us some beautiful properties to view and was on top of everything. Having moved over to the UK from Cyprus we didn't really know how everything worked ...
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Aug 20,2024
Aug 20,2024
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John was excellent at getting me into a property on short notice and has arranged for rapid help when needed. He’s also friendly and helpful if you need to get in somewhere fast.
Review would be five stars but I had to insist repeatedly ...
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Jun 20,2024
Jun 20,2024
1
people found
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Quickly, clearly, professionally! I am pleased with the cooperation with this agency....
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Jun 19,2024
Jun 19,2024
1
people found
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Excellent letting agent, friendly staff are always helpful. Would definitely recommend for landlords and tenants. Thank you for all your help!...
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Jun 19,2024
Jun 19,2024
1
people found
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John and his team offer an efficient, friendly and personable service to their clients. They have found tenants for various rental properties that I own and have handled the initial negotiations through to the ongoing management with the same high level of service and expertise. ...
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Jun 19,2024
Jun 19,2024
1
people found
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John was very helpful and responsive throughout the whole process. We needed to move in some what quickly and he was supportive and got things done in a very timely manner. Once moved in, even checked up to make sure we was happy with everyone ...
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Jun 19,2024
Jun 19,2024
1
people found
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Made my moving life so easy, agents were helpful understanding of situation and all around good people would highly recommend some of the other properties I view to others....
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Jun 19,2024
Jun 19,2024
0
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Very supportive staff, professional and always there with you throughout the contract from beginning and no issues go unsolved or ignored...
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Jan 14,2024
Jan 14,2024
1
people found
this helpful
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Thank you to John and Olivia. Your service was great and very helpful. We appreciate the personal element you brought to the service you give. We are satisfied customers and would certainly recommend you to anyone needing your professional help
Linda and Gary...
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Dec 03,2023
Dec 03,2023
0
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Outstanding customer service!
John and he’s entire team, special acknowledgement to Olivia, at Sunflower Lettings are amazing! They responded to my request in a timely manner, communicating throughout the entire process which made the entire experience easy, stress less and wonderful. First class customer ...
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Nov 13,2023
Nov 13,2023
0
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Great experience . Special thank you to John, moving went nice and smooth . Highly recommended....
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Oct 29,2023
Oct 29,2023
1
people found
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this helpful
I will 💯 percent recommend sunflower letting and
John and is team working really hard to make sure Clint is happy and satisfied.
Thank you John....
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Oct 16,2023
Oct 16,2023
1
people found
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this helpful
Excellent service specially from John
He is such a kind person!...
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Oct 12,2023
Oct 12,2023
1
people found
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this helpful
Amazing people and such a professional work. It took only one full day for credits and history to be checked. I have got the keys the next day after viewing.
Recommend you to have a business with this company.
Highly appreciated your help and support.
...
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Oct 11,2023
Oct 11,2023
2
people found
this helpful
this helpful
John from sunflower is very helpful , efficiently estate agent. He let my property in sevenoak 4 times, he always get me perfect tenants in time and managed everything else for me. I can confidently say sunflower is very trustworthy letting agent!...
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Sep 04,2023
Sep 04,2023
1
people found
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this helpful
We dealt with both John and Olivia and there aren’t enough words to express how incredibly accommodating, helpful and attentive they were. We were very happy with the treatment and respect received from both of them them. Couldn’t recommend a company more when ...
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May 31,2023
May 31,2023
2
people found
this helpful
this helpful
If I can more than 5 stars, I will surely do that. John and the Sunflower team were nothing short of tremendous in our process of looking for and securing a house . I highly recommend John and team!...
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May 30,2023
May 30,2023
2
people found
this helpful
this helpful
Excellent service, accommodating and efficient .I was able to get my accommodation easily and timely.what a Fantastic team they have👍.....
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Mar 31,2023
Mar 31,2023
2
people found
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Refreshingly efficient, no hassle at all. Moved into a great place in Tunbridge Wells within a few days after viewing. John was always there responding quickly to all questions....
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Mar 25,2023
Mar 25,2023
2
people found
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John handled the letting of my family's home with care and sensitivity knowing I was finding the whole process difficult. He quickly found suitable tenants and even helped practically when I was not able to just finish off some tasks in time before the tenants ...
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Mar 24,2023
Mar 24,2023
2
people found
this helpful
this helpful
A complete pleasure to work with the people at Sunflower Lettings. They are professional, expedient, and helpful at all parts of the rental journey. The team there was also very responsive to address even the most mundane questions -- responding quickly, even on holidays! They ...
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Mar 22,2023
Mar 22,2023
1
people found
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Excellent service, very professional and seamless, John is a pleasure to deal with, nothing was too much trouble. I would highly recommend this agent...
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Feb 28,2023
Feb 28,2023
1
people found
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Sunflower Lettings has demonstrated a severe lack of proactive response to issues within the property. Despite multiple requests, they have not addressed issues such as black mold around window frames, door handles needing replacement, and an unusable bath. Additionally, they have failed to respond to ...
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Feb 16,2023
Feb 16,2023
2
people found
this helpful
this helpful
John was amazing from start to finish. We
were looking for a flat down south for our daughter in a safe area while we were in Glasgow.
John went above and beyond doing a
WhatsApp video call to show us inside and out.
I was ...
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Feb 07,2023
Feb 07,2023
1
people found
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John is professional and client oriented agent. He helped me find a flat and provide full support. I'm looking forward to moving....
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Feb 06,2023
Feb 06,2023
2
people found
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this helpful
Great experience with this agency! John was very kind and eager to help. Many thanks from a very happy client!...
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Dec 23,2022
Dec 23,2022
2
people found
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Good experience, found a flat that fit my needs and timings. John was really supportive, picked me up feom the station, organised the agreements and all went seemless for move in date....
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Dec 19,2022
Dec 19,2022
3
people found
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Great Service from John and the team at Sunflower. I told John my very specific requirements with regard to location and building type and he had a number of great properties for me to look at the next day. If there are any problems there ...
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Dec 17,2022
Dec 17,2022
2
people found
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John was very helpful during the whole difficult rental process. Very quick in responding almost 24/7 answering emails after his work hours even at 11pm
Very kind and friendly agent, ( dog friendly too).
sunflower agency is one of the agency which respects tenant and makes you ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
For a copy of our full complaints procedure please see our home page at www.sunflowerlettings.co.uk.
Please note we are full members of the redress scheme The Property Ombudsman.
Last updated at 12:27 PM 28/04/2016 by allAgents
Please note we are full members of the redress scheme The Property Ombudsman.
Best Letting Agent in Sevenoaks 
