100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
86% lettings fee satisfaction
Jul 04,2016
Jul 04,2016
1
people found
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this helpful
Keith and Angela were very pleasant to deal with; very friendly and efficient. During our tenancy they were quick to respond and always transparent with us. When our landlord decided to sell they went the extra mile to smooth our exit from the flat and help us find a new home.
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Latest Reviews
10th Oct 2018
reviewed by 'kajo'
4th Jul 2016
reviewed by 'Emma'
3rd Dec 2015
reviewed by 'Will'
18th Nov 2015
reviewed by 'Simon'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £130,000 | £265,000 |
| Lettings | 100% | 86% | £400 | £1,595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 3 | 1 | 4 | 0 | 4 | 0 | 0 | 0 |
Areas covered
- TN31
- TN32
- TN33
- TN34
- TN35
- TN37
- TN38
- TN39
- TN40
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 21,2021
Jun 21,2021
0
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Absolutely terrible service.
This company do not care about anything other than money, whether that means lying about the tenants in order to receive their deposit or avoiding to fix maintenance issues. No aspect of the business is dealt with in accordance to policies and/...
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Jul 04,2016
Jul 04,2016
1
people found
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this helpful
Keith and Angela were very pleasant to deal with; very friendly and efficient. During our tenancy they were quick to respond and always transparent with us. When our landlord decided to sell they went the extra mile to smooth our exit from the flat and ...
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Nov 19,2015
Nov 19,2015
0
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Northwood in Hastings were professional, friendly to deal with, efficient and effective.
They found a purchaser willing to pay the asking price, made the neccesary enquiries and kept the purchaser on board through some tricky negotiations. Although I became somewhat pessimistic they kept me informed ...
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Nov 18,2015
Nov 18,2015
0
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Northwood have been a real pleasure to work with throughout this process, where I was purchasing a property through them. They were always keen to help, always friendly and extremely helpful. Also I should add that they were very patient and understanding during a particularly ...
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Aug 18,2015
Aug 18,2015
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The Agent, Keith Knight, was always polite, considerate, reliable and honest. He provided regular updates during the sale, and if there were any problems or issues, he acted on them immediately. I would personally recommend Keith Knight to any prospective seller....
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Comment on agent fees
Reasonable
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Aug 14,2015
Aug 14,2015
0
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These guys where brilliant when I got this flat, Keith showed me round and was a really nice guy and put my mind at ease. And any problems I had Dane was always there to help me out, also thanking Angela as she helped when ...
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Aug 11,2015
Aug 11,2015
1
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I had a very pleasant experience with Northwood estate agents. I found them to be very professional. They kept me fully informed throughout my purchase. I mainly dealt with Keith Knight. but I have to say all the staff were friendly and most obliging. Highly ...
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Aug 07,2015
Aug 07,2015
0
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The agent Dane Watson was on time, friendly and professional.
He introduced me to the vendor which was great for any personal views on the property ie. neighbours, surrounding area.
During the visit I didn't feel rushed or pushed in making any decision.
The whole ...
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Nov 11,2014
Nov 11,2014
0
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First class service from start to finish. Keith did the viewing, excellent customer service, had all the answers to all of our questions
Angela in the office, first class. Always polite and very professional, always calls back when she says she will, nothing is too ...
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Aug 19,2014
Aug 19,2014
0
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The sales and lettings team, led by the diligent Keith Knight, made every effort to keep things running efficiently and smoothly during my house sales, house purchases and subsequent letting thereof. Valiant performance all round from skilled and committed members of Northwood Hastings. Fully recommend ...
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Comment on agent fees
Fees are not the cheapest but you will get what you pay for...top quality service. I have taken advantage of the 'guaranteed rental income' which gives me peace of mind.
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Aug 06,2015
Aug 06,2015
3
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This is a letter i wrote to the owner after the purchase of my property..
Dear Mr Ryder
I had been meaning to send this email some months ago but have only just managed to escape work emails and catch up with my own bits.
...
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Aug 10,2015
Aug 10,2015
3
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As a property developer I approached Northwood Hastings amongst many other agents in the area. I have been highly impressed from the start by the professionalism of Keith Knight and his team.
It could be said that Keith is an 'old school' agent. This is ...
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Aug 30,2015
Aug 30,2015
0
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I do not write reviews, ordinarily, however, in this instance I feel compelled to write a few words. Within a few minutes of walking into Northwood Hasting I knew I had made the right decision. Throughly professional balanced perfectly with a personal touch. This was ...
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Comment on agent fees
Worth every penny.
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Dec 03,2015
Dec 03,2015
0
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Having been a customer of many lettings agents during 20+ years as a landlord I have never come across a company as easy to deal with as Northwood Hastings. They introduced an excellent tenant, dealt efficiently with all the administration and manage the property with consummate ...
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Oct 10,2018
Oct 10,2018
0
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Fran is a credit to the business, so knowledgeable and professional. At very short notice early in the morning she was all over the task in hand of recording the state of my rental home on checkout.
Fran was able to give me a running ...
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Comment on agent fees
Average
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINT HANDLING PROCEDURE
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within twelve months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 1:54 PM 20/05/2016 by allAgents
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then please contact us. At this point we will send you a complaint form to enable you to provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer appointed will investigate and provide an independent review of your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
[email protected]
3. Receiving your complaint
We will acknowledge the receipt of your written complaint within three working days and explain our process for resolving it. Due to the independent nature of the investigation we regret that we can only respond in writing.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
The outcome of our investigation
What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within twelve months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
