Mapperley, Nottingham, NG3
2.8/5, 15 reviews
47% recommended
50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
70% lettings fee satisfaction

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“I ad a house available for to let so instructed ......”

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Jun 29,2016
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By: 'IH'
Jun 29,2016
2 people found
this helpful
I ad a house available for to let so instructed Frank Innes to find a tenant for me, the initial contact in finding the tenant was overall good, however two weeks after the tenancy ad started, still did not receive any of my payment, after a telephone conversation I had to wait till the end of the month to get payment from them, which took a total of 19 days, then I received a very rude phone call, asking me to pay £90 for a service I did not ask for, I did not pay it as I did not agree with them, as it turns out it's a good job I did not pay them, because now 3 months later out of the blue I have received a check for £90, if I agree with them at the time of the phone call, I would have paid twice for a service they was not instructed to carry out on my behalf, they have a very amateur approach to business, I tried to blame other people their own incompetence, I would advise anybody looking to do business with Frank Innes, is to avoid them and look elsewhere, they don't even have the decency to ring up and apologise, and admit they don't really know what they are doing..one very disappointed customer...
What agent could do to change your mind?
BAD
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BAD
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Latest Reviews

View all Reviews 15
27th Jun 2023
reviewed by 'Isabel'
“Your locationFrank Innes Sales and Letting Agents Mapperley968 Woodborough Rd, Mapperley, Nottingham NG3 5QSEstate agentIsabel Mcelroy21 points an hour agoRylie ......”
23rd Jun 2023
reviewed by 'Isabel'
“Riley At Frank Innes Mapperly Has Been Extremely Helpful From Start To Finish! She Has Made Me Feel At Ease ......”
20th Feb 2023
reviewed by 'Marcin'
“each reported problem with an apartment means waiting several months. they allow you to live in the mold with the ......”
15th Nov 2020
reviewed by 'Elizabeth'
“We rented a house for a company let business in May 2019 from Frank Innes Mapperley. Before we did, we made ......”
21st Aug 2020
reviewed by 'Maud'
“Jessica Cranmer Helped me when I first moved out 2 and a half years ago into a private rented property; I ......”
8th Oct 2019
reviewed by 'Laura'
“After having my house on the market for over a year with another local agent, I changed to Frank Innes. ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Frank Innes
968 Woodborough Road
Mapperley,Nottingham
Nottinghamshire
NG3 5QS
0115 971 3257

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £280,000 £11,795,000
Lettings 100% 70% £450 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 4 4 1 1 0 0 0 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Lettings...”

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Jun 27,2023
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rylie
By: 'Isabel'
Jun 27,2023
0 people found
this helpful
Your location Frank Innes Sales and Letting Agents Mapperley 968 Woodborough Rd, Mapperley, Nottingham NG3 5QS Estate agent Isabel Mcelroy 21 points   an hour ago Rylie kenmuir of Mapperly Frank Innes Has Been Absolutely Fantastic! Rylie has been attentive and very helpful from start to finish and ...
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“Riley At Frank Innes Mapperly Has Been Extrem......”

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Jun 23,2023
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Riley
By: 'Isabel'
Jun 23,2023
0 people found
this helpful
Riley At Frank Innes Mapperly Has Been Extremely Helpful From Start To Finish! She Has Made Me Feel At Ease And Guided Me Threw Each Step Which Has Gone Very Smooth. Riley Has A Great Work Ethic And Makes Sure She Is Very Thorough When ...
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“I don't recommend....”

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Feb 20,2023
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Jessica
By: 'Marcin'
Feb 20,2023
0 people found
this helpful
each reported problem with an apartment means waiting several months. they allow you to live in the mold with the rats....
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“Rude, Horrible and Expensive experience....”

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Nov 15,2020
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Jessica
By: 'Elizabeth'
Nov 15,2020
2 people found
this helpful
We rented a house for a company let business in May 2019 from Frank Innes Mapperley. Before we did, we made our intentions known that we will like to rent for 5 years. We were encouraged to go ahead by James Derby. Now we know it was ...
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“Jessica Cranmer Helped me when I first moved ......”

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Aug 21,2020
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Lauren
By: 'Maud'
Aug 21,2020
1 people found
this helpful
Jessica Cranmer Helped me when I first moved out 2 and a half years ago into a private rented property; I was unsure of what to do or what to expect. She explained everything to me and always answered my queries at the earliest convenience. Jess ...
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“Kind and efficient sales service...”

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Oct 08,2019
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By: 'Laura'
Oct 08,2019
1 people found
this helpful
After having my house on the market for over a year with another local agent, I changed to Frank Innes. What an amazing service. They sold my house without drama, were totally professional and have renewed my faith in estate agents. Alison is wonderfully efficient ...
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“Rude...”

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Sep 11,2019
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xy
By: 'NK'
Sep 11,2019
2 people found
this helpful
They will treat you with respect only when they know your title (Dr, Prof, etc.). If not, they are very rude, which I find unacceptable... Also, renting becomes more complicated than it should be. For some reason, my electricity and water are not separated from 3 ...
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“highly recommended...”

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Sep 17,2018
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By: 'Laura'
Sep 17,2018
2 people found
this helpful
i decided to rent out my flat and chose frank innes, Jessica came round and was so friendly , helpful and put my mind at ease for doing my first ever rental agreement. a tenant was found in the first two weeks. and a number of ...
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“Jessi Pabla has been extremely helpful in my process of ......”

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Dec 01,2017
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Jessi
By: 'Frances'
Dec 01,2017
1 people found
this helpful
Jessi Pabla has been extremely helpful in my process of renting my propert our. Always ready to help and answer any questions!...
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“I ad a house available for to let so instructed ......”

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Jun 29,2016
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By: 'IH'
Jun 29,2016
2 people found
this helpful
I ad a house available for to let so instructed Frank Innes to find a tenant for me, the initial contact in finding the tenant was overall good, however two weeks after the tenancy ad started, still did not receive any of my payment, after ...
read full review
What agent could do to change your mind?
BAD
Attached Filesnbsp;
Comment on agent fees
BAD
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“Moved in 2013. House with water in celler. Another year later ......”

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Feb 19,2016
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By: 'Sarabo'
Feb 19,2016
4 people found
this helpful
Moved in 2013. House with water in celler. Another year later more damp n.mould. Wallpaper peeling off.rising damp. They did nothing. Then put a sewage pipe in my front room to the celler to get air to it. Total joke. They never answer emails ...
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Comment on agent fees
Fees are a joke. Paying ‚£120 for something they print off the Internet. Total disgrace!
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“What a total pleasure it was (and is) dealing with ......”

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Jul 13,2015
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Jazmin
By: 'K.'
Jul 13,2015
1 people found
this helpful
What a total pleasure it was (and is) dealing with Jazmin. I rented this property at distance, with my best friend looking at the property in my absence, and this agent made it so easy for me, as I was already dealing with a huge ...
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“This agent has failed to sell my house. Only 3 viewings ......”

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Jul 08,2015
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Karen
By: 'Catherine'
Jul 08,2015
3 people found
this helpful
This agent has failed to sell my house. Only 3 viewings in 6 months. Failed to repeatedly follow my instructions. Failed to accompany viewings even tho this was one of my explicit instructions. Failed to answer calls - on one day alone I tried calling 11 times but ...
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What agent could do to change your mind?
Definitely should be no sale, no fee!
Attached Filesnbsp;
Comment on agent fees
Definitely should be no sale, no fee!
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“AWFUL LETTING AGENT! Lied to both myself & tenant a number ......”

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Sep 23,2013
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Adam
By: 'Purdy'
Sep 23,2013
2 people found
this helpful
AWFUL LETTING AGENT! Lied to both myself & tenant a number of times. Awful at returning my phone calls. Terrible at communicating information to & from myself & the tenant. Lost inventory. Attempted to bill my tenants when they moved out because "items were not present" when actually ...
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“Due to work I had to move and wanted a ......”

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Sep 11,2012
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By: 'Anonymous'
Sep 11,2012
4 people found
this helpful
Due to work I had to move and wanted a letting agent who would handle everything and keep me fully informed, this was the exact sales pitch that I was given. Since said sales pitch 18 months ago I have had three or four different individuals ...
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What agent could do to change your mind?
Everything that they had promised in their sales pitch, none of which had happened.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frank Innes, Nottingham NG3 5QS



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