Hamilton, ML3
4.7/5, 67 reviews
97% recommended
83% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction

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“Rented a property through HHC for over two and a ......”

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Jun 25,2016
Minithumbdown
By: 'Bilsdean'
Jun 25,2016
6 people found
this helpful
Rented a property through HHC for over two and a half years.

Initially, inspections were carried out regularly then this fizzled out and was fairly sporadic.

Notified them of some issues with the property during the last six months or so of tenancy (external repairs & poor workmanship) and nobody bothered to inspect or return my calls/emails. Eventually gave up with them and found somewhere else to live.

Handed in my notice and had to keep chasing them to put the property back on the market, asked for confirmation in writing of a few things but this was never forthcoming. In the end, I had to practically threaten them regarding my deposit return then was told they'd forgotten about it! No check out inspection carried out, took my own pics so that they couldn't come back at a later point and say I'd caused any damage, etc...

Can't see where they earned their management fee on my tenancy and cannot for the life of me understand why they're voted winner of 'Best Overall Estate & Letting Agent in SL' as per their email signature.

Also, who uses hotmail for business email...?????
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Latest Reviews

View all Reviews 67
25th Jun 2016
reviewed by 'Bilsdean'
“Rented a property through HHC for over two and a half years. Initially, inspections were carried out regularly then this ......”
13th Jul 2015
reviewed by 'Gayle'
“I used this agent for approximately 1 year initially no problems however several months later rent began to be paid to ......”
14th Apr 2015
reviewed by 'Agnes'
“Quick responses, effective problem solving, overall good customer service.Had no problems with the agency, unlike the others, they didn't ......”
20th Mar 2015
reviewed by 'Kevin'
“My initial contact with the company was a house appointment with Craig Hemmings.He didnt at any time give me ......”
19th Feb 2015
reviewed by 'Mrs'
“Used to advertise and find prospective tenants. Stephanie has been my main point of contact and she has been fantastic. ......”
19th Feb 2015
reviewed by 'Mrs'
“I was very happy with the service I received, all staff were pleasant and very helpful. updating me on a ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Hanlon Clark
241 Low Waters Road,
Hamilton
South Lanarkshire
ML3 7QW
01357 520831

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 100% £70,000 £128,000
Lettings 100% 80% £375 £795
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 1 22 1 23 0 3 0 0 0
Areas covered
  • ML3
  • ml9
  • ml1
Services offered
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  • Mortgage Advice
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Hamilton, ML3
Strathaven, ML10

“Rented a property through HHC for over two and a ......”

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Jun 25,2016
Minithumbdown
By: 'Bilsdean'
Jun 25,2016
6 people found
this helpful
Rented a property through HHC for over two and a half years. Initially, inspections were carried out regularly then this fizzled out and was fairly sporadic. Notified them of some issues with the property during the last six months or so of tenancy (external repairs & ...
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What agent could do to change your mind?
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Attached Filesnbsp;
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“I used this agent for approximately 1 year initially no problems ......”

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Jul 13,2015
Minithumbdown
By: 'Gayle'
Jul 13,2015
6 people found
this helpful
I used this agent for approximately 1 year initially no problems however several months later rent began to be paid to myself late. I was advised that there was only one person that deals with rent and they were on holiday so I was told I ...
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What agent could do to change your mind?
After a year of one to many problems with the agent there was nothing they could have done. Also they were unwilling to improve and would advise that certain staff would benefit from training in customer relations.
Attached Filesnbsp;
Comment on agent fees
For the service provided I feel the fees were too high.
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“Quick responses, effective problem solving, overall good customer service.Had ......”

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Apr 14,2015
Minithumbup
By: 'Agnes'
Apr 14,2015
0 people found
this helpful
Quick responses, effective problem solving, overall good customer service. Had no problems with the agency, unlike the others, they didn't charge us for every little thing, renting from them was a very positive experience. Can highly recommend this company....
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“I was very happy with the service I received, all ......”

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Feb 19,2015
Minithumbup
By: 'Mrs'
Feb 19,2015
0 people found
this helpful
I was very happy with the service I received, all staff were pleasant and very helpful. updating me on a daily basis with any progress on the property. I would like to say thank you and well done, property sold in 3 weeks. Stephanie Hogg and ...
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“Used to advertise and find prospective tenants. Stephanie has been ......”

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Feb 19,2015
Minithumbup
By: 'Mrs'
Feb 19,2015
0 people found
this helpful
Used to advertise and find prospective tenants. Stephanie has been my main point of contact and she has been fantastic. Always professional, friendly and helpful. The tenants feel they can approach and trust her and so do I, which makes renting my property easier....
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“Was really satisfied will the quality of service I recieved. ......”

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Feb 16,2015
Minithumbup
By: 'Brian'
Feb 16,2015
0 people found
this helpful
Was really satisfied will the quality of service I recieved. I was kept informed and advised at different stages of process on what was the best way to promote property. A property I thought would be on the market for a while, but was happy ...
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“Great service all round from Hemming Hanlon Clark.Stephanie hogg ......”

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Feb 13,2015
Minithumbup
By: 'Claire'
Feb 13,2015
0 people found
this helpful
Great service all round from Hemming Hanlon Clark. Stephanie hogg in particular has been very helpful and always responded quickly when we reported any problems with our property. All staff are friendly and helpful....
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“Having dealt with Stephanie from the start of the letting ......”

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Feb 13,2015
Minithumbup
By: 'Gordon'
Feb 13,2015
0 people found
this helpful
Having dealt with Stephanie from the start of the letting process with Hemmings , I have found Stephanie to be punctual, knowledgeable and understanding . Having dealt with other Estate Agents , what stands out for me compared to others is that she is proactive, easily reachable and ...
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“these two staff members have emailed and helped with any ......”

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Feb 12,2015
Minithumbup
By: 'charlene'
Feb 12,2015
0 people found
this helpful
these two staff members have emailed and helped with any questions that I have needed asked. any problems they have done there best to have it sorted for me if it is able to do so. Stephanie was very helpful with what was to happen ...
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“Stephanie Hogg was very helpful with the letting of my ......”

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Feb 06,2015
Minithumbup
By: 'CC'
Feb 06,2015
0 people found
this helpful
Stephanie Hogg was very helpful with the letting of my flat. She arranged the viewing and always kept me up to date with the goings on and gave me advice on the prospective tenants....
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Comment on agent fees
Fine.
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“I put my flat up for let through HHC at ......”

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Feb 06,2015
Minithumbup
By: 'Neil'
Feb 06,2015
0 people found
this helpful
I put my flat up for let through HHC at the end of November 2014. Before Christmas I had my first tenant in the flat. This was a remarkable achievement given that the property market is notoriously quite around Xmas. Stephanie Hogg has been my main ...
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Comment on agent fees
The agents fees are highly competitive.
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“I had no problem with all my dealings with your ......”

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Feb 05,2015
Minithumbup
By: 'Gerald'
Feb 05,2015
0 people found
this helpful
I had no problem with all my dealings with your company ,my only complaint was with the for sale sign if it wasnt upside down or on the ground it could be seen properly,and one time it was reading back to front .As this ...
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“All members of staff have been extremely helpful in the ......”

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Oct 29,2014
Minithumbup
By: 'JohnGStewart'
Oct 29,2014
0 people found
this helpful
All members of staff have been extremely helpful in the sale of the property, keeping informed along every step of the way and keeping us assured when initially little interest in the property. Nothing has been too much trouble for the staff and have dealt ...
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Comment on agent fees
the buyer was advised of our minimum acceptable price and the agent never once suggested we reduce that price and gained the full price we wanted
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“As shown above , I dealt with Craig Hemmings direct ,& found ......”

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Oct 21,2014
Minithumbup
By: 'Marie'
Oct 21,2014
0 people found
this helpful
As shown above , I dealt with Craig Hemmings direct ,& found him to be very polite & went above & beyond what I thought was required of an Estate Agent. He found a buyer before the property went onto the market & materialised in a sale within a few ...
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By: Craig Hemmings
Oct 21, 2014
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Thanks Marie for taking time to review the service you received from Hemmings Hanlon Clark, I am glad you were happy with the service you received and we appreciate you recommending us to other people. Kind regards Craig ...

“Saw the advert for Millgate Road online & Stephanie Hogg has ......”

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Jun 24,2014
Minithumbup
By: 'Danielle'
Jun 24,2014
0 people found
this helpful
Saw the advert for Millgate Road online & Stephanie Hogg has since then being very helpful with everything, we are looking forward to our new home & cant thank Stephanie enough for all her help. Excellent service....
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“After initial introduction to Donna, who advised me of charges, ......”

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May 20,2014
Minithumbup
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By: 'A'
May 20,2014
0 people found
this helpful
After initial introduction to Donna, who advised me of charges, services offered as an agent and generally assured me that a tenant would be found. Then spoke mostly with Stephanie, who was very helpful and kept me up to date with the letting of my ...
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“I had numerous dealings with Stephanie at Hemmings Hanlon Clark, ......”

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Apr 30,2014
Minithumbup
By: 'Amanda'
Apr 30,2014
0 people found
this helpful
I had numerous dealings with Stephanie at Hemmings Hanlon Clark, with regards to a property I was interested in renting. Stephanie was excellent in her customer service, very polite and professional and provided very prompt responses to any queries I had. I have had dealings ...
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“I approached HHC to view one property. Their team went ......”

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Apr 30,2014
Minithumbup
By: 'Cathy'
Apr 30,2014
0 people found
this helpful
I approached HHC to view one property. Their team went the extra mile to organise several viewings for me in one day, which allowed me to compare a range of properties. This was very helpful. I then applied to rent one of the properties and ...
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“Although the rental was initially dealt with in the local ......”

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Apr 28,2014
Minithumbup
By: 'sally'
Apr 28,2014
0 people found
this helpful
Although the rental was initially dealt with in the local strathaven office, since then most communication has been via stephanie hogg in the hamilton office. I am rarely able to answer the mobile phone for various reasons, driving etc and Stephanie is great at dropping ...
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“I recently dealt with Hemmings Hanlon Clark on a property ......”

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Apr 24,2014
Minithumbup
By: 'AManda'
Apr 24,2014
0 people found
this helpful
I recently dealt with Hemmings Hanlon Clark on a property I was interested in renting. I dealt with Stephanie Hogg numerous times and found her to be polite, professional, efficient and very helpful. Stephanie answered any query I had and kept me fully up to ...
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“Hemmings Hanlon Clark have provided both my mother before me ......”

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Feb 17,2014
Minithumbup
By: 'Alison'
Feb 17,2014
0 people found
this helpful
Hemmings Hanlon Clark have provided both my mother before me and myself with excellent service. Stephanie Hogg is very pleasant and efficient when dealing with you. Reports supplied regarding the property and very well set out and easy to understand, payments arrive promptly. Any problems ...
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“Stephanie worked very hard to keep me updated on the ......”

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Jan 29,2014
Minithumbup
By: 'Fiona'
Jan 29,2014
1 people found
this helpful
Stephanie worked very hard to keep me updated on the offer I had put in and the response from the vendor - despite some testing circumstances with the office power being shut off due to poor weather. It never seemed to be a bother to ...
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“I would highly recommend Hemmings Hanlon Clark to anyone looking ......”

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Jan 24,2014
Minithumbup
By: 'David'
Jan 24,2014
1 people found
this helpful
I would highly recommend Hemmings Hanlon Clark to anyone looking to sell their property. HHC offer a professional, pro-active service that gives a sense you are in safe hands form the word go. At no point during the sales process did I have to chase ...
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By: Steph G
Jan 24, 2014
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Hi David Thankyou very much for your feedback, it was a pleasure to deal with you and we are very happy you are pleased with our service, we hope to work for you again in the future Kind Regards Steph G ...

“Stephanie Hogg is excellent, this is the first time renting ......”

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Jan 24,2014
Minithumbup
By: 'Ashley'
Jan 24,2014
1 people found
this helpful
Stephanie Hogg is excellent, this is the first time renting my property and didn't know too much about it, she has been very helpful, points you in the Wright direction and always follows up things for you....
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“Her service was very good, very professional and a very ......”

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Jan 21,2014
Minithumbup
By: 'Richard'
Jan 21,2014
1 people found
this helpful
Her service was very good, very professional and a very pleasant person to deal with. When she said she was going to call back regarding anything she always did, if i had any queries at all she dealt with them very professionally and very efficiently. ...
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“I was made aware of this company by local advertising ......”

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Jan 14,2014
Minithumbup
By: 'Alan'
Jan 14,2014
0 people found
this helpful
I was made aware of this company by local advertising and feedback from family members. On entering the office I found a friendly and knowledgeable staff keen to take on my letting property. They were able to secure a very healthy number of viewings and ...
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“Stephanie Hogg has been a pleasure to deal with. She ......”

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Jan 06,2014
Minithumbup
By: 'Carol'
Jan 06,2014
0 people found
this helpful
Stephanie Hogg has been a pleasure to deal with. She has been very helpful and prompt thus far. She has been friendly, courteous and flexible at all times....
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“I started renting my flat out the start of December 2013 ......”

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Dec 20,2013
Minithumbup
By: 'Fiona'
Dec 20,2013
0 people found
this helpful
I started renting my flat out the start of December 2013 and both Craig and Stephanie Hogg have been fantastic. I was able to secure a tenant very quickly thanks to Craig and since then Stephanie has been my main point of contact. Stephanie communicates with ...
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By: Craig
Jan 16, 2014
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Hi Fiona Thanks for taking time to leave us some much valued feedback about the service you received from Hemmings Hanlon Clark. I am delighted you are happy with the service you have received, we will be working hard to maintain the high standards already set. Thanks again Craig ...

“I was really happy with the service from Hemmings Hanlon ......”

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Dec 20,2013
Minithumbup
By: 'Kenny'
Dec 20,2013
0 people found
this helpful
I was really happy with the service from Hemmings Hanlon Clark, I was kept up to date at all stages of the marketing and sale of my property. Viewings were arranged promptly and I received feedback from every viewer within a couple of day of ...
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“Stephanie Hogg was very efficient and helpful when dealing with ......”

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Dec 18,2013
Minithumbup
By: 'Kerrie'
Dec 18,2013
0 people found
this helpful
Stephanie Hogg was very efficient and helpful when dealing with both myself and my partner and maintained sufficient contact with us in regards to the progress of the rental of my property....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:34 AM 29/07/2016 by donna hanlon

Awards won by Hanlon Clark, Hamilton ML3 7QW



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