Redpath Bruce
Glasgow, G2
1.8/5, 23 reviews
17% recommended
50% lettings valuation accuracy
50% lettings fee satisfaction
1-2-Let | Free instant Valuation

“Unreliable. Water pouring into flat for months before even temporary ......”

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Jun 22,2016
Minithumbdown
By: 'Fed'
Jun 22,2016
9 people found
this helpful
Unreliable. Water pouring into flat for months before even temporary roof repair done. Not responding to communication, unable to take calls, not returning calls. Misleading information given regarding surveys - was told a survey for a new roof had been done and they are awaiting report, but in fact over a month later I have been informed the survey has not yet been done.
What agent could do to change your mind?
Seem happy to ignore problems and repairs required, but are very quick to send out their invoices. They charge extra fees for having to deal with problems/repairs; in my opinion, dealing with these problems is part of their job, for which they are already paid.
Attached Filesnbsp;
Comment on agent fees
Seem happy to ignore problems and repairs required, but are very quick to send out their invoices. They charge extra fees for having to deal with problems/repairs; in my opinion, dealing with these problems is part of their job, for which they are already paid.
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Latest Reviews

View all Reviews 23
25th Feb 2024
reviewed by 'roshanna'
“Terrible, does not communicate when work is needing done on a property, so therefore I was required to pay a ......”
29th Jun 2023
reviewed by 'E'
“Redpath Bruce send out emails with attachments that can't be opened. So I have to go into their office and ......”
12th Aug 2022
reviewed by 'Edinburgh City centre'
“Redpath Bruce in Edinburgh are available, helpful and friendly.They factored my building and have been more than useful. I’......”
8th Apr 2022
reviewed by 'Lynne'
“Terrible factor. Fees have risen 50% in 4 years and still poor/no service, quality of maintenance & repairs always need redone to ......”
18th Mar 2022
reviewed by 'Sebastian Perjesi'
“Redpath Bruce are one of the most unreliable, unprofessional bunch of people I have ever dealt with. Since the 4th ......”
7th Mar 2022
reviewed by 'Raymond Abbott'
“I have dealt with RB for the last 18 months as a property owner where they are the factor. Very slow ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Redpath Bruce
Crown House 152 West Regent Street
City Centre,Glasgow
City of Glasgow
G2 2RQ
0141 332 9041

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 50% £495 £950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 3 1 2 0 0 1 0 1 14
Areas covered
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Terrible, does not communicate when work is n......”

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Feb 25,2024
Minithumbdown
By: 'roshanna'
Feb 25,2024
0 people found
this helpful
Terrible, does not communicate when work is needing done on a property, so therefore I was required to pay a second time for a new buzzer system to be installed. Don't use them - they will take a lot of money from you each year ...
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“Rude, agressive service, no part of their office knows what the other part is doing......”

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Jun 29,2023
Minithumbdown
By: 'E'
Jun 29,2023
2 people found
this helpful
Redpath Bruce send out emails with attachments that can't be opened. So I have to go into their office and ask how much they've invoiced for. Last bill was on the 25th May, and I went into the office and paid on June 5th. I'm ...
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“Redpath Bruce review...”

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Aug 12,2022
Minithumbup
By: 'Edinburgh City centre'
Aug 12,2022
0 people found
this helpful
Redpath Bruce in Edinburgh are available, helpful and friendly. They factored my building and have been more than useful. I’m glad we had them as factors as building problems have been solved by them. They have plenty of workmen contacts who are able to ...
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“Terrible factor....”

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Apr 08,2022
Minithumbdown
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Stuart
By: 'Lynne'
Apr 08,2022
4 people found
this helpful
Terrible factor. Fees have risen 50% in 4 years and still poor/no service, quality of maintenance & repairs always need redone to owner cost, lack of communication. Increasing HPC tribunal decisions against this company....
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“Redpath Bruce are one of the most unreliable,......”

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Mar 18,2022
Minithumbdown
By: 'Sebastian Perjesi'
Mar 18,2022
2 people found
this helpful
Redpath Bruce are one of the most unreliable, unprofessional bunch of people I have ever dealt with. Since the 4th of July 2021 I have been trying to get my "property manager" to arrange the garage water ingress issue to be investigated and resolved. My "property ...
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“I have dealt with RB for the last 18 months a......”

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Mar 07,2022
Minithumbdown
By: 'Raymond Abbott'
Mar 07,2022
1 people found
this helpful
I have dealt with RB for the last 18 months as a property owner where they are the factor. Very slow in responses, do not address conflicts of interest with their insurance broker and make bogus charges on invoices. 18 months of very poor service. If you ...
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“one manager trying to now make up for useless......”

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Oct 18,2021
Minithumbdown
By: 'hassel'
Oct 18,2021
0 people found
this helpful
one manager trying to now make up for useless management of building in glasgow with costs escalating, no legal regulation on factor cowboys....
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“Shittiest company ever! They only try to over......”

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Jul 23,2021
Minithumbdown
By: 'kirti'
Jul 23,2021
1 people found
this helpful
Shittiest company ever! They only try to overcharge you for things for things they never do. Only thing they do is SEND BILLS AND TORTURE YOU...
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“terrible...”

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Jun 01,2021
Minithumbdown
By: 'rumi'
Jun 01,2021
2 people found
this helpful
Currently live in a building factored by Redpath Bruce in Glasgow Southside. Terrible organisation, nothing gets dealt with, we have had endless problems and have had to communicate over months and months even to get small things dealt with like lighting in the close at ...
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“Couldn’t be happier with the service - I’m a ......”

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Sep 22,2020
Minithumbup
By: 'R'
Sep 22,2020
0 people found
this helpful
Couldn’t be happier with the service - I’m a new tenant and the letting process has been friendly and seamless from start to finish. Will consider using them when I sell my other property....
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“I've worked with Redpath Bruce on a number of......”

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Nov 28,2019
Minithumbdown
By: 'David'
Nov 28,2019
0 people found
this helpful
I've worked with Redpath Bruce on a number of common external fabric repairs schemes and have always found them to be exceedingly professional and proactive in their approach to management / repairs of buildings. Exactly what you would look for in a factoring firm. Their staff ...
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“Honest property advice....”

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Nov 26,2019
Minithumbup
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Christian
By: 'Brian'
Nov 26,2019
0 people found
this helpful
Christian @ Redpath Bruce has been excellent at providing property advice to us across a wide range of asset classes throughout Scotland and the wider UK....
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“Great Help...”

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May 17,2019
Minithumbup
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Debbie
By: 'IanD'
May 17,2019
1 people found
this helpful
Excellent efficiency for communal repairs of my the property. Really great to have Debbie's help because I don't live in the same city as my factored property. Recently I emailed Debbie a list of issues I found during my last inspection with some photos and ...
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Comment on agent fees
Agreeable
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By: Redpath Bruce
May 27, 2019
View all comments (1)
Thank you for the 4 stars and for taking the time to review us Ian. ...

“Worst Factor Company...”

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May 16,2019
Minithumbdown
By: 'Jay'
May 16,2019
4 people found
this helpful
Redpath Bruce are incompetent, rude and terrible at communication. Repairs are not fixed for a very, very long time. And residents need to waste hours and hours trying to get the most basic things done in the property. Last month they did not service our ...
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Comment on agent fees
Fees are very high for terrible service.
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By: Redpath Bruce
May 27, 2019
View all comments (1)
We take all reviews and ratings very seriously and would like to contact you to discuss your experience further. We cannot locate you on our client database and as you have not mentioned a specific issue, we are unable to contact you directly. Please could you call 0141 332 9041 and we will happily address your issues. ...

“I live in a Perthshire property factored by Redpath Bruce. ......”

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Oct 19,2017
Minithumbdown
By: 'Henry'
Oct 19,2017
10 people found
this helpful
I live in a Perthshire property factored by Redpath Bruce. I have nothing to say other than the reviewer "Mark" describes my experience exactly. It's appalling......
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Comment on agent fees
Fees are reasonable due to communal property.
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“To describe this company is simple - no pros and ......”

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Oct 18,2017
Minithumbdown
By: 'Sham'
Oct 18,2017
9 people found
this helpful
To describe this company is simple - no pros and all cons. 3 years ago he was advised of a minor defect and the work has still not been carried out. As the affected area has become worse I estimate the price has increased by 350% approx. ...
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Comment on agent fees
Poor - they increase their management fee but the "service" they provide is nothing out of ten (and getting worse).
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“In my experience this company falls very far short of ......”

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Mar 21,2017
Minithumbdown
By: 'CAM'
Mar 21,2017
9 people found
this helpful
In my experience this company falls very far short of any kind of acceptable professional standard. Their written communication is appalling, and appears designed to be unclear, and they do very little for the fees. I had a leak - clearly coming from the flat ...
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Comment on agent fees
Very high, particularly for t awful service - £200 monthly for a two-bed flat in a modern block.
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“Inept, lazy, uncommunicative, & absent are 4 words that spring to mind ......”

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Jan 13,2017
Minithumbdown
By: 'Mark'
Jan 13,2017
15 people found
this helpful
Inept, lazy, uncommunicative, & absent are 4 words that spring to mind when I think about this company. They managed a development in Edinburgh (from Glasgow) where I own a flat for just over 10 years and all of us owners have just terminated their contract. They sit ...
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Comment on agent fees
Extremely bad value for money!
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“Incompetent and company are verging on * behaviour. I have instructed ......”

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Jan 13,2017
Minithumbdown
By: 'John'
Jan 13,2017
9 people found
this helpful
Incompetent and company are verging on * behaviour. I have instructed a lawyer to review charges they have levied as a factor and work they have claimed has been done that blatantly hasn't or is nothing like they have charged for. DO NOT consider this company ...
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Comment on agent fees
Atrocious
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“Unreliable. Water pouring into flat for months before even temporary ......”

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Jun 22,2016
Minithumbdown
By: 'Fed'
Jun 22,2016
9 people found
this helpful
Unreliable. Water pouring into flat for months before even temporary roof repair done. Not responding to communication, unable to take calls, not returning calls. Misleading information given regarding surveys - was told a survey for a new roof had been done and they are awaiting ...
read full review
What agent could do to change your mind?
Seem happy to ignore problems and repairs required, but are very quick to send out their invoices. They charge extra fees for having to deal with problems/repairs; in my opinion, dealing with these problems is part of their job, for which they are already paid.
Attached Filesnbsp;
Comment on agent fees
Seem happy to ignore problems and repairs required, but are very quick to send out their invoices. They charge extra fees for having to deal with problems/repairs; in my opinion, dealing with these problems is part of their job, for which they are already paid.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Generally the issue is mainly due to the way she ......”

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Jan 19,2015
Minithumbdown
By: 'Mrs'
Jan 19,2015
10 people found
this helpful
Generally the issue is mainly due to the way she speaks to people. I have had 2 other people complain about her condescending tone & abruptness when you try to resolve an issue with her. It is almost as if She is constantly having a bad day & ...
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What agent could do to change your mind?
Just be polite.
Attached Filesnbsp;
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“Unexpected fees, long waits for repairs, inability to contact when ......”

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Dec 10,2014
Minithumbdown
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R
By: 'Ant'
Dec 10,2014
9 people found
this helpful
Unexpected fees, long waits for repairs, inability to contact when required, vague responses to specific questions. Everyone I speak to in our property has lost faith in the ability of Redpath Bruce to factor our property and we all question that they are working in ...
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“Where to start? Failure to respond to communication, failure to ......”

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Oct 21,2014
Minithumbdown
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Alastair
By: 'Soggy'
Oct 21,2014
9 people found
this helpful
Where to start? Failure to respond to communication, failure to arrange essential works despite constant badgering from tenants and owners. Eventually owners arrange and pay for works themselves and still get charged for "a service" No maintenance or inspection visits. They are sending bills for ...
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What agent could do to change your mind?
Our named contact could be fired or moved to another department for retraining and a competent member of staff could take over.
Attached Filesnbsp;
Comment on agent fees
Fees should be relative to service provided. We are getting NO service so why are we being billed for fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Redpath Bruce, Glasgow G2 2RQ



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