96% sales valuation accuracy
100% sales fee satisfaction
Feb 23,2012
Feb 23,2012
7
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We viewed some propertys with this agent EDWARD KNIGHT (Dean ) about 6 months ago(august september 2011) put an offer on one but about an hour later recieved a call to say the vendor wanted another £2.500 for new carpets we decided not to pursue any furter and got on with looking at other propertys. We sold our own property in febuary 2012 having 2 sales fall though inbetween neither time our fault The people buying our house gave me there phone numbers as I did to them, they sold with EDWARD KNIGHT the estae agent we looked at the above metioned property with obviously they had taken our not increasing our offer with them personally so they phoned the people buying our house and said were I live was a rough area the roughest road in the area, the people were not interested in what they were saying and said they were happy with my property on which i had excepted an offer Terry At EDWARD KNIGHT then told them i was unreliable person had put in various offer on propertys and withdrawnthat I was looking at other propertys even though I had put an offer on another (the offer had not been excepted at this time them that our house had been on the market over a year ( it's been on for 6 months ) the People buying my house then called me because they were upset and concerned and felt what EDWARD KNIGHT had done was just wrong I was concerned to as they had been discussing my private buisness with other people. I called EDward KNIGHT the following day and spoke to the delightfull TERRY I explained what had happened to which his responce was he was protecting his client I was angry that he had disscussed private details that were not true about myself, he blamed it on chinease whispers and an other agent we had dealt with I explained I would go to the Ombudsman to which he said "I will look forward to it " I said "I would never EDWARD KNIGHT again" he said "GOOD " and put the phone down. Strange how the next call he made was to the people buying our house to appologize ,the people buying my house called me to tell me this they have not called me yet they have a reputation for bad customer service and beeing a bit underhand THEY ARE THE WORST ESTATE AGENT IN RUGBY I WOULD WARN ANYONE DO NOT USE THEM
this is a copy of the email i have sent them they havent even responded yet.
Date: Tuesday, 14 February, 2012, 12:57
F A O Dean O,Brien
Further to my conversation with Terry this morning I am not happy about to outcome of that conversation (he sounded like he could not care less) please advice me of your complaints procedure as a am going to make a formal complaint to The Ombudsman for Estate Agents and also Peter at the Rugby Advertiser is very interested in the story.
there clients were very upset regards what you said about the road we live on and the comments made about me, they want no further contact regarding our house, road or details of offers I have or have not made or you trying to assasinate my character, and I dont blame them. Terry tried to say it was a game of chinease whispers, I agree as specialy when he has never met me ,who told him the story about various houses we were looking at with you. Maybe you should revalue some of the house you have valued round here as it is such a rough area you seem one of the most expensive ,Are your clients aware how much you dont rate this area . I am looking forward to your responce as terry aluded to, and as for never using your agentcy again you abviousely dont care as Terrys response was GOOD what arrogance and complancenty I have spoken to Brian at complete and Ben at Horts both are disgusted and annoyed.
Stephen Plummer
I sent this email today 23/ 02/ 12
F A O Dean O, Brien
Please advice me of your complaints procedure as a am still going to make a formal complaint to The Ombudsman for Estate Agents, you have not replied to my earlier email apart from a standard aknowledgement responce, it has been over a week now I note Terry phoned Mr and Mrs Overmire to appologize.What have I done to you to be treated so badly was it about the house in Lower street you never got back to me to confirm our offer and also the price went up by £ 2500 we were not prepared to pay this OUR CHOICE I did not realize you took it so personally. I should have realized when I bumped into you in Argos just before christmas you were very frosty.The Ombudsman for Estate Agents will be in contact with you in about 2 weeks if you fail to respond to this email .They are aware of my case.
Stephen Plummer
this is a copy of the email i have sent them they havent even responded yet.
Date: Tuesday, 14 February, 2012, 12:57
F A O Dean O,Brien
Further to my conversation with Terry this morning I am not happy about to outcome of that conversation (he sounded like he could not care less) please advice me of your complaints procedure as a am going to make a formal complaint to The Ombudsman for Estate Agents and also Peter at the Rugby Advertiser is very interested in the story.
there clients were very upset regards what you said about the road we live on and the comments made about me, they want no further contact regarding our house, road or details of offers I have or have not made or you trying to assasinate my character, and I dont blame them. Terry tried to say it was a game of chinease whispers, I agree as specialy when he has never met me ,who told him the story about various houses we were looking at with you. Maybe you should revalue some of the house you have valued round here as it is such a rough area you seem one of the most expensive ,Are your clients aware how much you dont rate this area . I am looking forward to your responce as terry aluded to, and as for never using your agentcy again you abviousely dont care as Terrys response was GOOD what arrogance and complancenty I have spoken to Brian at complete and Ben at Horts both are disgusted and annoyed.
Stephen Plummer
I sent this email today 23/ 02/ 12
F A O Dean O, Brien
Please advice me of your complaints procedure as a am still going to make a formal complaint to The Ombudsman for Estate Agents, you have not replied to my earlier email apart from a standard aknowledgement responce, it has been over a week now I note Terry phoned Mr and Mrs Overmire to appologize.What have I done to you to be treated so badly was it about the house in Lower street you never got back to me to confirm our offer and also the price went up by £ 2500 we were not prepared to pay this OUR CHOICE I did not realize you took it so personally. I should have realized when I bumped into you in Argos just before christmas you were very frosty.The Ombudsman for Estate Agents will be in contact with you in about 2 weeks if you fail to respond to this email .They are aware of my case.
Stephen Plummer
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Nov 26, 2012
Edward Knight pride ourselves on our good name and professionalism, we use all of our clients feedback constructively to ensure that our service only ever improves. We are very pleased to say that Mr Plummer has now changed his views and is currently enjoying his new home after a stress free move courtesy of Edward Knight Estate Agents. Jun 07, 2012
Paul from Edward Knight has just left out home following a valuation. I have to say he was very professional and honest. We had a figure in mind based on sales in the area and he was spot on with his valuation. He left us with time to "think about what he said" and we'll talk next week to finalise details. If Paul is typical of an Edward Knight agent the people should have no worries dealing with this company. Yes, I'm sure there are folks who get upset when the agent tells them their home isn't worth what they thought, but you have to be realistic, check the local listings first and then fix a price. The area you live in and the condition of your house is not the estate agents fault. Apr 08, 2012
What is Mr Plummer on about? I have just bought a house on the market with Edward Knight. All the staff have been so helpful. On the frequent visits to the property they were generous with their advice and time. Whenever I have called in the office they have been welcoming and gone out of their way to help. When the time comes to sell my house I would definitely use them as my agents.
Mar 29, 2012
I am considering putting my house on the market in the near future and came to this website to get an idea of which agent to use. Based on the level of grammatical errors and the uncomparable level illiteracy shown in the above review, I can only sympathise with businesses who have to deal with uneducated know it alls like this.
This review has only helped me realise I should trust my own judgement when deciding which agent to use.
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Latest Reviews
6th Sep 2021
reviewed by 'Rod'
2nd Jun 2021
reviewed by 'Rachel'
7th Jul 2020
reviewed by 'Nicholas'
19th Aug 2019
reviewed by 'eliza'
10th Jun 2019
reviewed by 'Emma'
Opening Hours
Address
Edward Knight Estate Agents
14 Regent Street
Rugby
Warwickshire
CV21 2PY
01788 543222
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £147,000 | £445,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 3 | 2 | 48 | 0 | 21 | 1 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 06,2021
Sep 06,2021
0
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Edward Knight Estate Agents have been fantastic for the sale of our property and purchase of our new home. The sale as had many challenges and Pauls advice throughout has been invaluable. Would highly recommend based on their great communication and experience from start to ...
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Jun 02,2021
Jun 02,2021
0
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Called to view a property within a couple hours of it appearing on the website. The lady on the phone sounded like she couldn’t care less and said she’d call back to arrange a viewing. Never received a call back so chased and ...
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Jul 07,2020
Jul 07,2020
0
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The service from EK is first class. There's no need to consider another estate agent these guys are the best. We have sold and bought from them a few times. I've dealt with others I'd say avoid but Edward Knight are the best by far!...
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Aug 19,2019
Aug 19,2019
0
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absolutely brilliant! no nonsense at all couldn't be happier. Terry Dainty is the most helpful friendly and easy person to do the job he is so knowledgeable and experienced brilliant service....
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Jun 10,2019
Jun 10,2019
0
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Not only did Terry sell our house within a few short weeks, during a less than buoyant time for properties in our price range, but he then found us a new house which he showed us before it even went on the market. His knowledge ...
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Comment on agent fees
Offered value for money.
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Jun 05,2019
Jun 05,2019
0
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There is nothing more dispiriting and exhausting than moving house. The Edward Knight team, both sales and lettings showed exemplary patience and skill in making my move successful. There were many problems and difficulties along the way but the final success was mostly down to ...
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Apr 18,2019
Apr 18,2019
2
people found
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I have rented many properties before but have found Edward Knight to be the worst. They do not fix faults with the property which left 2 rooms uninhabitable for periods of time and the garden unusable. The landlords tried to illegally enter the property twice and ...
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Comment on agent fees
Comparable to other agents but no service so no value for money.
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Mar 03,2019
Mar 03,2019
0
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Highly recommendable very professional and supportive throughout this is my second rental from Edward Knight and everything ran to schedule...
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Jan 01,2019
Jan 01,2019
0
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Excellent estate agents. No messing around honest and accurate, always kept me in he loop of what was going on. The house was up and sold within a day and although there have been issues (none caused from by Edward knight) Paul was always on ...
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Comment on agent fees
Fees are standard
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Oct 24,2018
Oct 24,2018
0
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Could not me more pleased with my experience with Edward Knight. Paul was always quick to return my calls and do any chasing up for me and always happy to help. I was suggested a great solicitor and kept up to date every step of ...
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Jun 19,2018
Jun 19,2018
0
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This is not the first time that I have used Edward Knight to sell a property and yet again they have excelled themselves. Having previously worked as an Estate Agent myself I know exactly how things work and Terry, Ayden and Jemil have gone above ...
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Comment on agent fees
Good!
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“Excellent service. Very professional and knowledgeable. I would definitely recommend ......”
Feb 27,2018
Feb 27,2018
0
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Excellent service. Very professional and knowledgeable. I would definitely recommend Edward Knight for selling , buying or renting.I have used them several times....
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Feb 05,2018
Feb 05,2018
0
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I can not thank Edward Knight enough for their help and true passion to get us to this day where we have officially sold our house.
By far the best estate agent I have ever dealt with as they truly care about their clients and ...
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Good
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Feb 01,2018
Feb 01,2018
1
people found
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Edward Knight are true professionals in the world of estate agents. The team in particularly Terry and Jemil have made the whole process (normally stressful a stressful one) of purchasing my property and enjoyable and hassle free experience. The communication throughout along with the teams ...
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Comment on agent fees
Fees were very reasonable.
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Jan 31,2018
Jan 31,2018
0
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Edward Knight sold a property for us recently. They put it on the market for what I thought was an optimistic value, but within a week we had 14 viewings booked. I was astounded! Terry Dainty handled the sale. He met all 14 prospective buyers on site ...
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Comment on agent fees
For the efficiency and professionalism, and hassle-free way of working, Edward Knight's fees were very fair and reasonable.
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Nov 29,2017
Nov 29,2017
3
people found
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The worst agents I have ever known. I had a faulty water heater when I moved in that wasn't fixed for 5 months despite regular calls and e mails. I had a faulty smoke alarm that wasn't replaced for 4 months. They don't return calls and they ...
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Comment on agent fees
Fees were standard but what was I paying for? service was non-existent
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Jul 11,2017
Jul 11,2017
5
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I would not use this estate agency if you paid me.
They are unprofessional & rude. If you really can't be bothered to answer your phone or get back to customers you don't deserve to have any customers....
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N/A
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Sep 21,2016
Sep 21,2016
0
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I recently sold a property in Rugby through Edward Knight. The agent was Jemil Antoni. I suffered a large loss in a previous sale attempt on this property in Rugby through another agent. I then contacted Edward Knight and found the agent Jemil to be ...
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Comment on agent fees
The fees seem reasonable and competitive
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May 20,2016
May 20,2016
0
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Edward Knight proved to be successful when other estates agents were not. They were outstanding when it came to their professionalism and even better when I was in need of advice. They were very hard working and extremely friendly, they made the whole process a ...
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May 03,2016
May 03,2016
0
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I found Terry to be very professional and conducted all matters very swiftly and efficiently. Good value for money and sold the property within 3 days of putting it up for sale....
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Good
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Apr 15,2016
Apr 15,2016
0
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Absolutely brilliant service from start to finish. Its great to feel that someone is with you all the way during the buying and selling process and Sadie does this in a very calm and professional way. I met with 3 other estate agents before deciding and ...
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Comment on agent fees
Competitive
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Mar 31,2016
Mar 31,2016
0
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Sadie Golding was the agent who dealt with my purchase and if it wasn't for her tenacity and unfaltering help right the way through from start to finish, I do doubt whether I would have completed by my deadline of month end. She liaised between ...
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“Professional. Made the moving procedure so simple. Fantastic communication. Couldn't ......”
Mar 22,2016
Mar 22,2016
0
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Professional. Made the moving procedure so simple. Fantastic communication. Couldn't have asked for better service. Would definitely recommend them to a friend...
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Mar 22, 2016
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Thank you for the feedback Samantha, it was a pleasure to sell your property and help you move. Best wishes Sadie ...
Mar 22,2016
Mar 22,2016
0
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Excellent and professional service from the selling of our property right through to the purchase of our new home. Sold our house on the first viewing !! Excellent communication and Knowledge to put our minds at rest at this stressful time !!...
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Comment on agent fees
Fees were a little more expensive than others but we achieved a higher value for the house we sold. This said we were not just paying for glossy pictures. The service was excellent. Do not always go with the cheapest in town !
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Mar 22, 2016
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Dear Nicky & Mike, Thank you for the great feedback! I hope you've settled into your new home and not got bogged down too much with the work that needed doing. All the best. Sadie ...
Mar 22,2016
Mar 22,2016
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We have purchased 2 buy-to-let properties from Sadie. Sadie always gives great service & is very efficient, helpful & professional....
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Mar 21,2016
Mar 21,2016
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The ad says passionate and dynamic and I would say that's exactly what it was. Was very pleased with the determined effort made during the sale of my property, and the time taken by Sadie in particular and her colleagues to take account of my ...
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Comment on agent fees
Acceptable
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Mar 25, 2016
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Paul and Sadie have provided a sterling service for our sale and purchase; they have both been thoroughly helpful at all parts of the process and were always a phone call away.
Edward Knight was very competitive on fees, but in our opinion, their greatest strength was bringing the right buyers and sellers together. Exemplified by both the sale and purchase having offers made, and accepted, within 24 hours of the properties being put on the market.
We would wholeheartedly recommend Edward Kn ...
Mar 21,2016
Mar 21,2016
0
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Sadie handled the sale of our house, she is friendly and professional, keeping me updated at all times. I have no hesitation in recommending Edward Knight to my friends and colleagues....
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Good
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Mar 22, 2016
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Thank you for your feedback Carol, I hope you've settled into your new home. You know where I am if you need me in the future. Best wishes Sadie ...
Mar 21,2016
Mar 21,2016
0
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I have found Sadie of Edward Knight Estate Agents very willing and helpful with my last house purchases, always prompt and efficient, from viewing property to purchase chased up things that came up and always willing to push purchase along...
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Comment on agent fees
Not Known Buyer pays nothing
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Mar 22, 2016
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Thank you for your feedback Graham :-) I look forward to selling you more buy to let properties in the future. All the best, Sadie ...
Mar 20,2016
Mar 20,2016
0
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Passionate and dynamic - this i would say is exactly what Saide was during the purchase process. I Would definately recommend Edward Knight. Throughly happy with their service....
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Mar 22, 2016
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Lovely to hear from you Clare, Thank you for your feedback. I hope you and your family are well and settled in your new home. Best wishes. Sadie ...
Mar 19,2016
Mar 19,2016
0
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I rarely feel the need to write a review about a company, but the agents at Edward Knight really have been absolutely fantastic. They sold my house quickly after it had been for sale with another agent for over three months. They even managed to ...
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Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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