100% lettings valuation accuracy
73% lettings fee satisfaction
Jun 16,2016
Jun 16,2016
1
people found
this helpful
this helpful
Absolutely TERRIBLE service. Would not recommend to ANYONE. It doesnt matter how desperate you are for a house, dont do it.
From start to finish they have not had a grip on anything to do with our letting.
We were promised specific furniture (a double bed) by the agent that showed us round, then we signed on saying yes, we'd like to rent this house, we were then invited to pay our deposit and the agents fees (£30 each) but NOT, crucially, to sign the tenancy agreement. We came back a week later to sign the tenancy agreement, having to take time out of work (at brand new jobs) because they arent open even 1 evening a week or on a Saturday or even over lunch. We were then told that the *VITAL* furniture piece we had requested wasnt included with the rental, ~sorry~ with very little remorse or consideration to us shown, literally oh sorry, that doesnt matter does it? < It being the entire reason I had chosen that house. We have been forced to buy the bed ourselves, because it's now too late to get alternative rental accomodation that would be even halfway decent. The agent we spoke to at the signing also had no clue about any of the more complex terms of the tenancy agreement and could not explain them to me during the signing.
Then we needed an appointment to collect the keys, which neither of us can attend because of the aforementioned unhelpful hours (10am-4.30pm) and work commitments, so I arranaged for someone else to collect the keys on my behalf at lunch time, only to be called the day before because the time didnt suit.
More last minute and poor communication.
I expressed my annoyance, very politely, and had it implied to me that the furniture issue was MY FAULT because the video inventory (which I dont have access to) doesnt show a double bed, despite an agent from their company promising it to me?!
Needless to say I am very unhappy, very annoyed, seriously out of pocket, and enraged by the poor customer service and communication within the firm.
From start to finish they have not had a grip on anything to do with our letting.
We were promised specific furniture (a double bed) by the agent that showed us round, then we signed on saying yes, we'd like to rent this house, we were then invited to pay our deposit and the agents fees (£30 each) but NOT, crucially, to sign the tenancy agreement. We came back a week later to sign the tenancy agreement, having to take time out of work (at brand new jobs) because they arent open even 1 evening a week or on a Saturday or even over lunch. We were then told that the *VITAL* furniture piece we had requested wasnt included with the rental, ~sorry~ with very little remorse or consideration to us shown, literally oh sorry, that doesnt matter does it? < It being the entire reason I had chosen that house. We have been forced to buy the bed ourselves, because it's now too late to get alternative rental accomodation that would be even halfway decent. The agent we spoke to at the signing also had no clue about any of the more complex terms of the tenancy agreement and could not explain them to me during the signing.
Then we needed an appointment to collect the keys, which neither of us can attend because of the aforementioned unhelpful hours (10am-4.30pm) and work commitments, so I arranaged for someone else to collect the keys on my behalf at lunch time, only to be called the day before because the time didnt suit.
More last minute and poor communication.
I expressed my annoyance, very politely, and had it implied to me that the furniture issue was MY FAULT because the video inventory (which I dont have access to) doesnt show a double bed, despite an agent from their company promising it to me?!
Needless to say I am very unhappy, very annoyed, seriously out of pocket, and enraged by the poor customer service and communication within the firm.
What agent could do to change your mind?
‚£30 each was ‚£60 so quite high but not beyond the norm for an estate agentAttached Filesnbsp;
Comment on agent fees
‚£30 each was ‚£60 so quite high but not beyond the norm for an estate agent
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Latest Reviews
23rd Nov 2022
reviewed by 'Adam'
24th Feb 2022
reviewed by 'Nigel978'
13th Aug 2020
reviewed by 'Lisa'
16th Aug 2019
reviewed by 'MARK'
12th Apr 2019
reviewed by 'Pat'
19th Oct 2018
reviewed by 'Horrible'
Opening Hours
Address
Campbell and Co (Belfast)
225 Woodstock Road
Belfast
County Antrim
BT6 8PQ
02890 73 22 73
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 73% | £475 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 9 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 23,2022
Nov 23,2022
2
people found
this helpful
this helpful
I called in to the lisburn branch to enquire about a property and the guy who spoke to me (he told me he was the manager) had a very superior attitude. It felt very much like he was looking down on me. My details were ...
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Feb 24,2022
Feb 24,2022
3
people found
this helpful
this helpful
AVOID. AVOID. AVOID. Managing director Gordon Campbell - passive aggressive and dismissive. Gas Leak that was left for 10 months without being resolved....
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Aug 13,2020
Aug 13,2020
3
people found
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Avoid at all costs! I rented with Campbell and Co. for a year and have never had a worse rental experience in my life. The house was infested with both rats and mice, evidence of which can be seen in the attached photo. Upon reporting ...
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Aug 16,2019
Aug 16,2019
0
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We have rented with Campbell and co for the last 12 years, I have always found the staff extremely friendly and helpful, the owner Gordon has always went the extra mile, I recommend their services highly...
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Apr 12,2019
Apr 12,2019
1
people found
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this helpful
Took a huge whack off our deposit for elusive "cleaning fees". When our cooker/oven packed in it took over three weeks for it to be fixed....
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Apr 12, 2019
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(1)
Since there have been no deductions from tenants deposits of late it is easy to establish who this is and it isn't a 'Pat'.
There was a small deduction for cleaning of which the tenants held their hands up to. The bulk of the deduction was for a wash hand basin that had a hole broken in it. it unfortunately had to be replaced. It wasn't noted as broken with a hole from either the previous tenant, the inventory at handover and no reporting of the issue on email records whilst everything else has ...
Oct 19,2018
Oct 19,2018
2
people found
this helpful
this helpful
About 1 month ago I notified David that my mattress was faulty. He came home to check it and he saw that the mattress was not in good conditions to sleep. He told me immediately that he was going to send the report to the landlord. ...
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Apr 12, 2019
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All requests (and repairs/fixes) have to be granted by the client. If they do not get back then we are unable to do anything unless it is an emergency. When he actually got back a mattress was supplied
The existing mattress was in fact ok and was changing it as a favour to keep happy as different people like different types of mattress. It was supposed to be moved to another property but the tenant took it upon themselves to put in the yard before collection where it got rained upon and had to ...
Nov 12,2017
Nov 12,2017
1
people found
this helpful
this helpful
Very dissatisfied with Campbell and co. Has no issues until they started viewings before we left. During these viewings they turned our oil supply off and tried to get us to pay for a new boiler. There were no issues with the boiler which was ...
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Comment on agent fees
Bad. They attempt to charge insurance fees for their property which should already be covered by their own insurance.
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Sep 06,2017
Sep 06,2017
3
people found
this helpful
this helpful
Having applied for a property with Campbell and co we were informed our application had been accepted. We then had multiple phone calls with Paul over the coming days discussing furniture required and how and when to pay deposit etc. We then paid a £675 deposit ...
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Aug 25,2017
Aug 25,2017
1
people found
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this helpful
I would just like to say that having used Campbell and Co for three years how impressed I am with their service . They are attentive ,reliable ,helpful and professional at all times ,I would definitely recommend them to others....
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Comment on agent fees
Satisfactory
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Jul 31,2017
Jul 31,2017
1
people found
this helpful
this helpful
Have been using these guys for almost 14years. Never had any issues. Calls are always returned promptly and over the course of the years the property has never been empty for more than two weeks between tenancy change over. Any remarketing has been immediate and ...
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Comment on agent fees
Happy with fees
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Apr 06,2017
Apr 06,2017
10
people found
this helpful
this helpful
DO NOT USE THIS COMPANY. Genuinely, these are the most unprofessional, unhelpful property letting 'professionals' I have ever liaised with*. There is obviously a reason why they do not let you put a review on their social media accounts.
It takes various attempts to get ...
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Apr 07, 2017
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This review is at best the product of someone who is never happy or content. I have a good idea of the person and property in question. upon move in, there were some pots & pans and duvets etc in the property. Nothing unusual, but this tenant felt this was a disaster! She also was very upset that about some general wear and tear marks on the walls.
Within 1 hour of her raising her concerns I personally visited the property and removed items not required. I also spoke with the landlord and aske ...
Jan 16,2017
Jan 16,2017
1
people found
this helpful
this helpful
Gordon Campbell is doing great work with his property sales and letting company. I am based in Dublin and thank god I have Gordon looking after the letting of my investment property in East Antrim.Gordon and his team provide good levels of service, they ...
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Jun 16,2016
Jun 16,2016
1
people found
this helpful
this helpful
Absolutely TERRIBLE service. Would not recommend to ANYONE. It doesnt matter how desperate you are for a house, dont do it.
From start to finish they have not had a grip on anything to do with our letting.
We were promised specific furniture (a double ...
read full review
read full review
What agent could do to change your mind?
‚£30 each was ‚£60 so quite high but not beyond the norm for an estate agentAttached Filesnbsp;
Comment on agent fees
‚£30 each was ‚£60 so quite high but not beyond the norm for an estate agent
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:12 AM 23/10/2019 by heather heather
