95% sales valuation accuracy
96% sales fee satisfaction
Jun 10,2016
Jun 10,2016
19
people found
this helpful
this helpful
We chose Underhills as we prefer to deal with small local firms and are so pleased we did . Underhills Cowick St were 100 % helpful, courteous and friendly . They put up with our numerous visits with smiley faces at all times and sold our house for the price we wanted . Fab !!
Comment on agent fees
Worth every penny
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
18th Dec 2020
reviewed by 'Maureen'
28th Aug 2019
reviewed by 'Sari'
7th Jun 2019
reviewed by 'DISSAPPOINTED'
13th Feb 2019
reviewed by 'Barbara'
7th Jan 2019
reviewed by 'Maddy'
14th Dec 2018
reviewed by 'Kirsty'
Opening Hours
Address
Underhill Estate Agents
109 Cowick Street
St Thomas,Exeter
Devon
EX4 1JE
01392 434172
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 96% | £24,000 | £265,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 0 | 0 | 19 | 1 | 7 | 0 | 2 | 0 |
Areas covered
- EX8
- Exqick
- EX9
- Redhills
- EX10
- Exminster
- EX11
- EX5
- EX12
- EX6
- EX13
- EX7
- EX14
- EX1
- EX15
- EX2
- EX3
- EX4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Dec 18,2020
Dec 18,2020
0
people found
this helpful
this helpful
Andy and his team were first class. Kept me in touch at all times. Great service and would thoroughly recommend them. Maureen...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 28,2019
Aug 28,2019
0
people found
this helpful
this helpful
Andy and the team went above and beyond with our house, we were fully aware that it would take time to sell but the support and the feedback from Underhills meant we felt a lot more comfortable. They helped us through the process and I ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 07,2019
Jun 07,2019
1
people found
this helpful
this helpful
False assurances.
Promised to keep in touch on a weekly basis and didn't. Said there wasn't any reason why any house shouldn't sell within 4 weeks, ours didn't and nor did our neighbours who were also with Underhills. Both now with other agents. Apparently over 90% of ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2019
Feb 13,2019
0
people found
this helpful
this helpful
Andy and Will went beyond expectation when i purchased a property. Nothing was too much trouble. explained everything in detail. Would certainly recommend Underhills when purchasing a property....
read full review
read full review
Comment on agent fees
Not applicable
Was this helpful?
Yes
Yes
Jan 07,2019
Jan 07,2019
0
people found
this helpful
this helpful
I'm so glad I chose Underhill to manage my property while I was abroad for 12 months.
They found reliable, considerate and respectful tenants who took great care of my home. They did everything they promised to do, and also went above and beyond several times.
...
read full review
read full review
Comment on agent fees
Very reasonable fees and worth every penny for the service you get.
Was this helpful?
Yes
Yes
“Highly professional and always willing to go beyond any expectations, always very helpful and willing to help in any way. A pleasure to deal with....”
Dec 14,2018
Dec 14,2018
0
people found
this helpful
this helpful
Highly professional and always willing to go beyond any expectations, always very helpful and willing to help in any way. A pleasure to deal with....
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Dec 10,2018
Dec 10,2018
0
people found
this helpful
this helpful
The whole transaction from initial viewing to picking up the keys was painless
Very friendly branch with professional knowledgeable staff
Would highly recommend...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
“I can highly recommend Underhills Estate Agents. The entire process of selling was done seamlessly, and very professional throughout....”
Nov 23,2018
Nov 23,2018
0
people found
this helpful
this helpful
Andy could not have been more helpful. His professional manner, advice and support throughout the process made our experience of selling very positive. This was especially welcome as we do not live locally. I would highly recommend Underhills....
read full review
read full review
Comment on agent fees
Good value.
Was this helpful?
Yes
Yes
Oct 17,2018
Oct 17,2018
0
people found
this helpful
this helpful
Andy and the team couldn't have done more to ensure a smooth and timely sale for us. Communication was outstanding throughout, Andy continued to support us post-completion, consistently going above and beyond his duties! Underhill came highly recommend, we've used them twice, and continue to ...
read full review
read full review
Comment on agent fees
Excellent - highly competitive.
Was this helpful?
Yes
Yes
Sep 18,2018
Sep 18,2018
0
people found
this helpful
this helpful
Andy Sims is a pleasure to do business with. He has a clear idea of property values, makes sensible suggestions - and found our buyer very quickly! He was also quick to resolve some hold-ups our buyer had along the way, keeping us updated and ...
read full review
read full review
Comment on agent fees
very fair
Was this helpful?
Yes
Yes
Aug 01,2018
Aug 01,2018
0
people found
this helpful
this helpful
I always found Underhills professional, honest, polite and very helpful in all my dealings with them as letting agents. I would certainly recommend them to anyone who is a landlord....
read full review
read full review
Comment on agent fees
The fees were fine, pretty standard I think.
Was this helpful?
Yes
Yes
Jul 09,2018
Jul 09,2018
0
people found
this helpful
this helpful
Underhill, specifically Andy, offered a personal, first class service throughout.
I was impressed by the dedication by Andy and the team, together with their commitment to ensure (within their capacity) all ran smoothly.
Communication from Underhill was speedy and I was always well informed of ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
May 04,2018
May 04,2018
0
people found
this helpful
this helpful
Dealt with Andy Sims for our house purchase. He was always very helpful and approachable throughout the whole stressful process! Thanks Andy!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 07,2018
Apr 07,2018
1
people found
this helpful
this helpful
I would like to say how very impressed I have been with the exceptional care and service I have received from Andy Sims, Will and Dan from Underhills Estate Agents in Cowick Street, Exeter. They introduced me to the amazing marketing techniques of a Drone, ...
read full review
read full review
Comment on agent fees
Very good, especially for the extra care and extra jobs providedAttachments
Was this helpful?
Yes
Yes
Mar 31,2018
Mar 31,2018
0
people found
this helpful
this helpful
Big thanks must go to Andy Sims, for he worked very hard to see our sale went through and made sure all parties in the chain stayed positive during the 6 months this took to complete due to the property we were buying being sold was ...
read full review
read full review
Comment on agent fees
Fees were agreed at an early stage and we were happy. Good we be our comment here .
Was this helpful?
Yes
Yes
Oct 13,2017
Oct 13,2017
1
people found
this helpful
this helpful
Delighted with the service from Underhill estate agents. Andy was knowledgeable, helpful and efficient. The process of buying through Underhill was easy and straightforward. Nothing was too much trouble and all queries were answered quickly and accurately. Working with Andy and his team made house ...
read full review
read full review
Comment on agent fees
Not applicable
Was this helpful?
Yes
Yes
Oct 03,2017
Oct 03,2017
2
people found
this helpful
this helpful
I don't often write reviews but felt compelled to write this because the service from Underhills really was outstanding. I appreciated not being given the sales pitch I'd expected in favour of some honest and frank advice. The whole team* supported me thought both sale ...
read full review
read full review
Comment on agent fees
Same as every other agent i spoke to in the area.
Was this helpful?
Yes
Yes
Sep 29,2017
Sep 29,2017
0
people found
this helpful
this helpful
I'm not going to review a single person as so many helped us through the long long journey. Service was outstanding from start to finish. I wouldn't hesitate to use them again in the future...
read full review
read full review
Comment on agent fees
Very responsible for the amount of work that they completed.
Was this helpful?
Yes
Yes
Aug 22,2017
Aug 22,2017
1
people found
this helpful
this helpful
My experience of Underhills was excellent. They went beyond the call of duty and were always positive and helpful in the selling process - even when prospective buyers were being difficult and demanding. They were throughout professional and communicated well through the process....
read full review
read full review
Comment on agent fees
Very reasonable fees for a excellent service
Was this helpful?
Yes
Yes
Aug 19,2017
Aug 19,2017
0
people found
this helpful
this helpful
Underhill's were excellent in every respect. Lovely helpful staff and great service all round. Always keen to keep us informed every step of the way. Thank you!...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Aug 19,2017
Aug 19,2017
0
people found
this helpful
this helpful
So glad we chose Underhills for our house sale. They worked really hard to make the move happen quickly and smoothly (we moved 8 weeks after instructing them to sell). Communication between us and our buyer was suberb - Underhills made the whole process easy and ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jul 24,2017
Jul 24,2017
2
people found
this helpful
this helpful
Used Underhills for the sale of my St.Thomas property. Andy valued my property honestly and talked me through how they would get the best price for my house and then did get me more than the asking price. Felicity progressed the move and seemed ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 07,2017
Mar 07,2017
3
people found
this helpful
this helpful
Great work during the whole process of purchasing our property.
Felicity has been a fantastic professional, kind and keen to reply all of our queries. She has kept us posted with any news in very little time. Absolutely recommendable....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 04,2017
Mar 04,2017
4
people found
this helpful
this helpful
excellent. They were friendly; professional. So pleased. Melinda as well as we can't pick more than 2! We thought you were all great...
read full review
read full review
Comment on agent fees
Great!
Was this helpful?
Yes
Yes
Nov 10,2016
Nov 10,2016
12
people found
this helpful
this helpful
The service I received from Underhills, particularly Felicity, Annika & Melinda was excellent. They worked hard at finding a buyer & even when, through no fault of theirs, a buyer dropped out at the last minute, they went to work and found another one very quickly. They ...
read full review
read full review
Comment on agent fees
Value for money and appropriate.
Was this helpful?
Yes
Yes
Oct 19,2016
Oct 19,2016
11
people found
this helpful
this helpful
I was extremely pleased with the service, very friendly and helpful staff and I felt they all worked very hard selling my house, despite a few problems caused by buyers!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2016
Oct 07,2016
14
people found
this helpful
this helpful
I cannot speak highly enough about the service I recently received from Underhill Estate Agents and in particular Felicity who was looking after my sale.The transaction was fraught with problems along the chain from the outset but due to the professionalism and diligence of ...
read full review
read full review
Comment on agent fees
Underhills certainly earned every penny!
Was this helpful?
Yes
Yes
Sep 28,2016
Sep 28,2016
12
people found
this helpful
this helpful
Both of the girls have done an excellent job at selling our property and keeping us informed along the way. A great, efficient and professional service from Underhills...
read full review
read full review
Comment on agent fees
Excellent value.
Was this helpful?
Yes
Yes
Sep 20,2016
Sep 20,2016
11
people found
this helpful
this helpful
From the beginning I was really impressed with the photos of my property, Melinda really showed my property to its full potential. Both Melinda and Felicity were friendly,professional and always available to speak with. The marketing of my property was excellent and resulted in ...
read full review
read full review
Comment on agent fees
The best price quoted out of all estate agents in Exeter
Was this helpful?
Yes
Yes
Sep 10,2016
Sep 10,2016
4
people found
this helpful
this helpful
Having agreed on a purchaser from several offers, the service that the estate agent provided became very much an (e-mail) forwarding service - there appeared to be little understanding of information I had already provided and there was no filter on requests that came through, ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05, 2016
View all comments
(1)
Hello Kiran,
Many thanks for taking the time to review our service.
I’m very sorry if you felt our communication with you wasn’t as smooth, or as filtered, as you’d have liked. At the time, though, you asked us to send everything to you by email because of the shift patterns of your work, and we thought we were doing the right thing.
I’m glad that you highlight that we secured several offers on your home. Indeed, you’ll know we got an above-asking price offer, and that even af ...
Andy
(12)
Felicity
(11)
Melinda
(8)
Will
(4)
Abi
(2)
Alex
(1)
Dan
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure.
If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.
If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.
The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.
In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Last updated at 4:29 PM 18/04/2019 by allAgents
If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.
If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.
The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.
In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Best Estate Agent in EX4 
thanks for taking the time to post your review. It was great to be able to help you, and we really appreciate your feedback.
Being a local, family firm, it means so much to us to serve our community with a smile!