Black & White Estate Agents
Milton Keynes, MK16
3.7/5, 68 reviews
72% recommended
91% sales valuation accuracy
90% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction

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“They were respectful and clear all the time, really helped ......”

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Jun 08,2016
Minithumbup
By: 'Fabio'
Jun 08,2016
0 people found
this helpful
They were respectful and clear all the time, really helped me on getting stuff done and moving in the house.
Comment on agent fees
Fees were as expected and reasonable.
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Latest Reviews

View all Reviews 68
30th Nov 2023
reviewed by 'miserable tenant'
“Terrible services, irresponsible behaviour which left the tenants in a very disadvantageous and miserable position. My husband and I rented ......”
5th Aug 2023
reviewed by 'Very unhappy customer'
“Truly untrustworthy and shady - it’s this kind of company that give estate agents a bad name. We had ......”
8th Nov 2019
reviewed by 'Nanci'
“So far I have been very pleased with them. Shez the guy who is in contact with me is always ......”
11th Mar 2019
reviewed by 'SA(landlord)'
“Have been a landlord with this company for over 10 years. It has steadly gone downhill since Chris left circa 2016.Have ......”
8th Mar 2019
reviewed by 'K'
“I reviewed B&W:I moved out with my partner through black & white. we had found a home we liked ......”
22nd Mar 2018
reviewed by 'NickMK'
“We were unfortunate enough to have a dealing with this agency and mainly David, who I believe is the owner.......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 09:00 - 18:30
  • Sunday: Closed
Address

Black & White Estate Agents
31 Caldecote Street
Newport Pagnell,Milton Keynes
Buckinghamshire
MK16 0BU
01908 550660

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 90% £160,000 £200,000
Lettings 95% 91% £675 £2,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 4 29 13 0 0 0 0 0 2
Areas covered
  • MK16
  • MK4
  • MK5
  • MK9
  • MK10
  • MK12
  • MK16
  • MK14
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Irresponsible services...”

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Nov 30,2023
Minithumbdown
By: 'miserable tenant'
Nov 30,2023
3 people found
this helpful
Terrible services, irresponsible behaviour which left the tenants in a very disadvantageous and miserable position. My husband and I rented a property via Black and White Property in October 2022, when the tenancy ended, we appointed a professional cleaner to clean it up and handed over ...
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“Would actively avoid - any property is not worth dealing with this company for...”

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Aug 05,2023
Minithumbdown
By: 'Very unhappy customer'
Aug 05,2023
3 people found
this helpful
Truly untrustworthy and shady - it’s this kind of company that give estate agents a bad name. We had so many issues - they accepted our original offer and then increased the rent a few weeks later. They messed up our moving date causing ...
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“Very pleased...”

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Nov 08,2019
Minithumbup
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Shez
By: 'Nanci'
Nov 08,2019
0 people found
this helpful
So far I have been very pleased with them. Shez the guy who is in contact with me is always very clear, polite and fast to answer all my questions by email or phone....
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“Truly Awful Agents...”

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Mar 11,2019
Minithumbdown
By: 'SA(landlord)'
Mar 11,2019
7 people found
this helpful
Have been a landlord with this company for over 10 years. It has steadly gone downhill since Chris left circa 2016. Have taken back properties. Unhappy tenants, authorised repairs not carried out. No annual checks. Rude and unresponsive staff. AVOID at all costs....
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Comment on agent fees
Bad considering service is non existent.
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By: David Casey
May 12, 2019
View all comments (1)
We are always concerned when our company is complained about I always want to improve our company standards As I do not know or recognise 'SA' I cannot comment however if they want to contact me I will be only to glad to discuss any failings that w have not addressed David Casey Partner ...

“Terrible company and terrible business owner...”

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Mar 08,2019
Minithumbdown
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David
By: 'K'
Mar 08,2019
7 people found
this helpful
I reviewed B&W: I moved out with my partner through black & white. we had found a home we liked and went through the sales process that was relatively smooth. the house was up for sale however we were assured that this was for sale ...
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By: Jamie Birch
Mar 24, 2022
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I was conned by this agent. I would love you to get in touch jbirch585 @ gmail.com ...

“Staff need training and certainly more professionalism..AVOID....”

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Mar 22,2018
Minithumbdown
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David
By: 'NickMK'
Mar 22,2018
7 people found
this helpful
We were unfortunate enough to have a dealing with this agency and mainly David, who I believe is the owner. I normally do not like being this direct but this chap really needs a lesson in how you speak and deal with customer. Wake up! ...
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“AVOID, AVOID, AVOID.Black and White are by far the ......”

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Jan 13,2018
Minithumbdown
By: 'Disappointed'
Jan 13,2018
4 people found
this helpful
AVOID, AVOID, AVOID. Black and White are by far the worst estate agents I have ever dealt with. I don't usually write reviews but it was so terrible I feel I should warn people! They made promises before we moved in to fix the gaps ...
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Comment on agent fees
I should have been paid to deal with them, not the reverse.
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By: David Casey
May 12, 2019
View all comments (1)
I can assure whoever put this review on that all our Genuine tenants have a 24hr contact number to me personally that they can use, also the office is open 6 days a week and we run a Tenant help email which is reviewed DAILY offering priority contact. We want to take on board the comments an improve our company standards- We fully understand how upsetting a cold property can be, and we empathise with this. We always respond to problems quickly and supply temporary heaters if a tenant has a fa ...

“Our experience with black&white was brilliant, they take your ......”

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Oct 20,2016
Minithumbup
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David
By: 'Kenny'
Oct 20,2016
1 people found
this helpful
Our experience with black&white was brilliant, they take your queries seriously, very helpfully and good customer service. We are satisfied with their Service....
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Comment on agent fees
Good
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“I have been using Black & White for the past 7 years ......”

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Sep 16,2016
Minithumbup
By: 'Vish'
Sep 16,2016
0 people found
this helpful
I have been using Black & White for the past 7 years for finding tenants for both my flats. Chris always provides an exceptional service in finding good quality tenants and ensuring there are nonproblems between the old tenants moving out and new tenants moving in. Chris ...
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“Really helpful and accommodating guy, friendly and courteous from the ......”

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Sep 07,2016
Minithumbup
By: 'lynne'
Sep 07,2016
0 people found
this helpful
Really helpful and accommodating guy, friendly and courteous from the onset. All arrangements were made to suit me and a tenant was found and referenced extremely quickly. Good terms and straightforward, no hassle paperwork...
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Comment on agent fees
Excellent fees
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“Great estate agents from start of contract to the end. ......”

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Aug 18,2016
Minithumbup
By: 'Lilian'
Aug 18,2016
0 people found
this helpful
Great estate agents from start of contract to the end. Chris Richards was very helpful during our our stay at the property and right through to our checkout time. He also ensured that we got our deposit back in good time. Would definitely recommend this ...
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Comment on agent fees
Good
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“I was a client of black and white for around ......”

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Aug 17,2016
Minithumbup
By: 'Karol'
Aug 17,2016
0 people found
this helpful
I was a client of black and white for around two years and would like to say how brilliant and professional they were always there to help you with anything at all absolutely one of the best estate agents ever thank-you for making thing's so ...
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Comment on agent fees
Very fair
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“Had my first ever tenancy through B&W. They've always ......”

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Aug 15,2016
Minithumbup
By: 'Shannon'
Aug 15,2016
0 people found
this helpful
Had my first ever tenancy through B&W. They've always been very helpful and prompt with communications. Much better than my current letting agent!...
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Comment on agent fees
Fees seem average
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“Top Class Service, Chris is extremely efficient, quick and courteous. ......”

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Aug 11,2016
Minithumbup
By: 'ali'
Aug 11,2016
0 people found
this helpful
Top Class Service, Chris is extremely efficient, quick and courteous. He found a excellent tenants on more than one occasion so quickly. I would highly recommend enough. Thank you Chris...
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Comment on agent fees
Good
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“Chris is punctual, reliable and very professional agent. Whenever, I ......”

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Aug 10,2016
Minithumbup
By: 'Ewelina'
Aug 10,2016
0 people found
this helpful
Chris is punctual, reliable and very professional agent. Whenever, I had some problems he always tried to fix that as soon as possible....
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Comment on agent fees
Fees is average cost to compare to others.
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“Chris was fantastic, always on time and made all the ......”

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Aug 09,2016
Minithumbup
By: 'Chris'
Aug 09,2016
0 people found
this helpful
Chris was fantastic, always on time and made all the paperwork fly through, with the best rates I've ever come across. Highly recommended. Was a pleasure instead of a head ache for once....
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Comment on agent fees
Great
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“Highly recommend Chris Richards. Professional, helpful and courteous, he keeps ......”

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Jul 26,2016
Minithumbup
By: 'Anja'
Jul 26,2016
0 people found
this helpful
Highly recommend Chris Richards. Professional, helpful and courteous, he keeps to his word and goes the extra mile. An asset to the B&W MK branch....
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“They were very helpful and supportive. Handled everything quite professionally. ......”

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Jul 20,2016
Minithumbup
By: 'Jafer'
Jul 20,2016
0 people found
this helpful
They were very helpful and supportive. Handled everything quite professionally. However, the fees charged were a little bit on the higher side....
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Comment on agent fees
Little bit on the higher side.
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“They were respectful and clear all the time, really helped ......”

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Jun 08,2016
Minithumbup
By: 'Fabio'
Jun 08,2016
0 people found
this helpful
They were respectful and clear all the time, really helped me on getting stuff done and moving in the house....
read full review
Comment on agent fees
Fees were as expected and reasonable.
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“Chris was very informative with all aspects of my rental ......”

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Mar 22,2016
Minithumbup
By: 'Seb'
Mar 22,2016
0 people found
this helpful
Chris was very informative with all aspects of my rental property. He was very fast and informative and within a couple of weeks it was tenanted. He was the most friendly and helpful out of all the estate agents we called....
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Comment on agent fees
Same or less then others
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“Chris was personable and friendly and always got back to ......”

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Feb 29,2016
Minithumbup
By: 'Faye'
Feb 29,2016
0 people found
this helpful
Chris was personable and friendly and always got back to us quickly. Fees were very reasonable. Impressed that they had contacted the water supplier and council for us for when we moved in which was one less job to do. House was spotless when we ...
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Comment on agent fees
Cheaper than the competition we've experienced.
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“Mr David and Chris is doing a wonderful job in ......”

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Feb 29,2016
Minithumbup
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David
By: 'S'
Feb 29,2016
0 people found
this helpful
Mr David and Chris is doing a wonderful job in managing my house since 2011. My house was never a single day left without tenant. I recommend Black&White to any landlords with 100%satisfaction....
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Comment on agent fees
The fee is not too high.
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“Chris is by far the best real estate agent I ......”

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Feb 25,2016
Minithumbup
By: 'AndyS'
Feb 25,2016
0 people found
this helpful
Chris is by far the best real estate agent I have ever known. He has incredible attention to detail, excellent follow-through, and is extremely kind and personable. I would highly recommend him to anyone, and it was a real pleasure working with him....
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“We have just let-out our 3 bedroom house through Chris. Chris ......”

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Feb 16,2016
Minithumbup
By: 'Amit'
Feb 16,2016
0 people found
this helpful
We have just let-out our 3 bedroom house through Chris. Chris has been very helpful and professional throughout. We are very pleased and would recommend him and his agency to anyone....
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Comment on agent fees
Good
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“Well communicated, would recommend the agent. Valuation was perfect and ......”

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Feb 10,2016
Minithumbup
By: 'Radhika'
Feb 10,2016
0 people found
this helpful
Well communicated, would recommend the agent. Valuation was perfect and they managed to get the tenant within weeks and viewings were suitable according my schedule...
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Comment on agent fees
Good deal on full management service
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“The service was professional and efficient. The negotiations were carried ......”

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Feb 08,2016
Minithumbup
By: 'D'
Feb 08,2016
0 people found
this helpful
The service was professional and efficient. The negotiations were carried out promptly and there were no delays or issues left unresolved....
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Comment on agent fees
No comment, a necessary evil unfortunately
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“Myself and my fiancé would like to say a massive ......”

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Dec 07,2015
Minithumbup
By: 'Natalie'
Dec 07,2015
0 people found
this helpful
Myself and my fiancé would like to say a massive thank you to Chris and the administrative team for a very smooth and well organised move into our new home. After having not a brilliant first experience with our previous tenancy we were very nervous ...
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Comment on agent fees
Very reasonable and well structured.
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“Good communication from Chris, always called back when I tried ......”

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Nov 20,2015
Minithumbup
By: 'Nthabiseng'
Nov 20,2015
0 people found
this helpful
Good communication from Chris, always called back when I tried to reach him and he was unavailable. Prompt feedback to queries and helpful....
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Comment on agent fees
Could be lower.
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“It was a very nice dealing with Black & White. I ......”

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Sep 25,2015
Minithumbup
By: 'Preet'
Sep 25,2015
1 people found
this helpful
It was a very nice dealing with Black & White. I had rented an apartment for 4 years through them. They looked after the property on behalf of the landlord. Throughout 4 years, their behaviour was very good, whenever the need be, they were promptly coming to the ...
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Comment on agent fees
Pricing was as per market rates. Initially we were paying 675 but later it was increased to 700.
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“I had recently moved to MK & had an amazing experience ......”

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Sep 23,2015
Minithumbup
By: 'Ashwini'
Sep 23,2015
0 people found
this helpful
I had recently moved to MK & had an amazing experience with the B&W team. Chris & David helped me in finding this property quickly and also helped me through the paperworks and move in quickly. Thanks, Ashwini Tiwari...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure set.
Last updated at 4:37 PM 08/11/2016 by David

Awards won by Black & White Estate Agents, Milton Keynes MK16 0BU



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