50% lettings valuation accuracy
50% lettings fee satisfaction
Feb 21,2012
Feb 21,2012
7
people found
this helpful
this helpful
The house I was buying had been advertised through Chancellors as well as another agent. I bought through the other agent.
Having moved in I went out to the shops one day and arrived home to find one of Chancellor's agents in my lounge showing prospective buyers round. I pointed out that i had already bought it and asked for the keys. I was informed I hadn't bought it through them and as far as they were concerned it was still for sale. I took the keys off him and threw him out then went and replaced all the locks.
The people who sold the property to me had repeatedly phoned and written to them asking them to remove it from their list. They had also requested the return of historic documents for the property which have never been found.
Two weeks later I walked past their window to find my house still being advertised for sale. Marched into their window, removed the photo, removed all the sale details from the rack and gave them merry hell. No apology, not even an acknowledgement that they were in the wrong, they just stood there and looked at me.
A couple of years later a neighbour emigrated and put their property with them to rent. I was constantly finding the front door left wide open and the back door left unlocked. Nobody was interested.
I wouldn't use these people if they were the last agent on earth!
Having moved in I went out to the shops one day and arrived home to find one of Chancellor's agents in my lounge showing prospective buyers round. I pointed out that i had already bought it and asked for the keys. I was informed I hadn't bought it through them and as far as they were concerned it was still for sale. I took the keys off him and threw him out then went and replaced all the locks.
The people who sold the property to me had repeatedly phoned and written to them asking them to remove it from their list. They had also requested the return of historic documents for the property which have never been found.
Two weeks later I walked past their window to find my house still being advertised for sale. Marched into their window, removed the photo, removed all the sale details from the rack and gave them merry hell. No apology, not even an acknowledgement that they were in the wrong, they just stood there and looked at me.
A couple of years later a neighbour emigrated and put their property with them to rent. I was constantly finding the front door left wide open and the back door left unlocked. Nobody was interested.
I wouldn't use these people if they were the last agent on earth!
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Latest Reviews
28th Jun 2022
reviewed by 'jamal yusaf butt'
2nd Jun 2021
reviewed by 'Tina'
4th Feb 2020
reviewed by 'Sally'
10th Mar 2018
reviewed by 'Thatcham'
25th Jan 2016
reviewed by 'Jacqueline'
Opening Hours
Address
Chancellors
56 The Broadway
Thatcham
Berkshire
RG19 3HP
01635 869440, 01635 31915
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 50% | £850 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 0 | 0 | 3 | 1 | 3 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 28,2022
Jun 28,2022
0
people found
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Chancellors found a buyer extremely quickly and assisted in initiating the conveyancing process efficiently.
The marketing was well managed very well with accurate weekly updates on progress on the period leading up to exchange of contracts....
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Apr 05,2022
Apr 05,2022
0
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A waste of time. Registered with Chancellors, looking for a house. Would not communicate potential houses but advertised houses no longer for sale....
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Jun 02,2021
Jun 02,2021
0
people found
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I have been trying to move house recently, involving a long distance. I have asked several estate agents to help me, but sadly have been let down, promised return phone calls that never came and constantly put through to Head Offices, when the agents at ...
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Feb 04,2020
Feb 04,2020
3
people found
this helpful
this helpful
I let my flat through chancellors. From day 1 there has been problems. Each and every time iv contacted them they never admit they are at fault. They always state different sections of any agreements. Send letters to Tennant when requested not to. Fire alarm took 6 ...
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Mar 10,2018
Mar 10,2018
3
people found
this helpful
this helpful
Beware charges above that agreed, even complaining to head office was a waste of time so be warned, I will never use again...
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Comment on agent fees
Much higher than competitors
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Jan 25,2016
Jan 25,2016
6
people found
this helpful
this helpful
If you contact this estate agent expect the property you have phoned about to be already sold or on offer....
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Apr 28,2015
Apr 28,2015
5
people found
this helpful
this helpful
Let my house with Chancellors no problems Tenant easily found.
They handle everything that is where the problem starts.
Their maintenance department is terrible they send out their contractors to diagnose faults and carry out repairs. Three times to diagnose one fault 3 lots of costs ...
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Aug 01,2014
Aug 01,2014
0
people found
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Giles Mitchell of Chancellors in Thatcham was very help and went out of his way to help arrange flexible viewing times to suit our needs. Once we made an offer on a property, Chancellors were very helpful and kept us up-to-date with all the processes ...
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Jul 29,2014
Jul 29,2014
0
people found
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We had been looking for a property for a long time and because of the market we put a few offers in here and there but had no luck for 9months - during this time we dealt mainly with Giles but had spoken to a ...
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Jul 18,2014
Jul 18,2014
0
people found
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Chancellors in Thatcham and in particular Giles Mitchell were very friendly and professional. They gave us all the information needed to deal with every request promptly and efficiently. They helped us with additional surveys and recommend and arranged them for us as well.
We would ...
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May 20,2014
May 20,2014
6
people found
this helpful
this helpful
I must of spoke to each member of staff at some time they just get some body else to phone don't no what their doing from start to finish invoicing ,paperwork ,etc...
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What agent could do to change your mind?
Send them on some sort of trainingAttached Filesnbsp;
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May 22, 2014
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(1)
We are sorry to learn you feel you have had to talk to too many teams at Chancellors.
I understand that your tenants wished to renew their tenancy and you contacted our Thatcham branch concerning this request; renewals are handled by our property management teams at our head office in Bracknell, and the team in Thatcham advised you would need to speak with them directly in order to discuss this further. After this discussion you again contacted our Thatcham office who arranged for the manager ...
Apr 16,2014
Apr 16,2014
2
people found
this helpful
this helpful
We have been looking for a house for 8 months , we dread having to look at a house via chancellors. Their sales team are rude and unhelpful. Its to the point now that even if I saw a house I liked I would not buy it ...
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What agent could do to change your mind?
If they had of supported us, made suggestions for other properties, not been sarcastic, blunt and antagonistic. We're cash buyers for god sake. I WILL NEVER BUY FROM CHANCELLORS!!!!Attached Filesnbsp;
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Apr 25, 2014
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(1)
We are sorry to hear that you were unhappy with the service you received from the staff at our Thatcham office – we aim to provide a courteous and friendly service to all of our clients and customers, and I have raised your comments to the manager of the office to ensure that all staff are aware of the high standards we expect of them in this regard.
We would relish the opportunity to show you some of the fantastic properties we are currently selling in Thatcham and would welcome the ...
Feb 21,2012
Feb 21,2012
7
people found
this helpful
this helpful
The house I was buying had been advertised through Chancellors as well as another agent. I bought through the other agent.
Having moved in I went out to the shops one day and arrived home to find one of Chancellor's agents in my lounge showing ...
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Aug 16,2011
Aug 16,2011
11
people found
this helpful
this helpful
Appalling from start to finish, sadly there isn't the option of ¢â‚¬Ëœawarding' no stars on here, rest assured I'd use this option given the opportunity!
We have recently completed on a house purchase through Chancellors in Thatcham, Berkshire and can honestly say that we've never ...
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Dec 29,2010
Dec 29,2010
1
people found
this helpful
this helpful
Bril, sold with in 2 weeks of putting the house on the market and kept me up to date on everything.
...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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