Ryder & Dutton
Bacup, Rossendale, OL13
4.8/5, 162 reviews
98% recommended
94% sales valuation accuracy
94% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

“From taking over the sale of the house we were ......”

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Jun 06,2016
Minithumbup
By: 'Bronte'
Jun 06,2016
1 people found
this helpful
From taking over the sale of the house we were purchasing, Stuart was brilliant. Very professional and kept in contact on a regular basis. Even when the vendors of the house we were purchasing pulled out 3 days before signing and after 6 months of going through the sale, Stuart showed great empathy towards our misfortune and offered support where he could. Should we find another property, we would definitely liaise with Stuart again.
Comment on agent fees
Not applicable to us but we would suggest that the vendors should pay some kind of fee for pulling out of the sale as we don't think this reflects well on Ryder and Dutton even though it wasn't their fault.
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Opening Hours
Address

Ryder & Dutton
1 Market Street
Bacup,Rossendale
Lancashire
OL13 8EX
01706 875259

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 94% £28,000 £375,000
Lettings 100% 99% £450 £695
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 1 0 81 2 61 0 6 2
Areas covered
  • OL13
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
Property Redress Scheme
Latest Properties

No Properties

“Mrs S Lakshmi Nagathevan...”

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Jun 29,2021
Minithumbup
Janet
By: 'S Lakshmi Nagathevan'
Jun 29,2021
0 people found
this helpful
Hi I am Mrs Lakshmi Nagathevan from London Recently I bought a BTL investment property in Lancashire near Manchester. I had a very good Journey with Ryder&Dutton team. Process was started in March 2021 then Completion done on June 2021. One of the senior negotiator Janet ...
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By: Janet Warsap
Jul 01, 2021
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Hi Lakshmi, Thank you so much for a fabulous review of the service we provided! We look forward to assisting you with your next purchase, it has been a pleasure dealing with you. Good luck with your 1st buy to let project and do let us know how you get on. Best wishes, Janet, Cara and Holly. ...

“Used the bacup branch for my sale & purchase,......”

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May 13,2021
Minithumbup
Janet
By: 'Desmond Quainoo'
May 13,2021
0 people found
this helpful
Used the bacup branch for my sale & purchase, thank you to Janet W and the girls, who went above & beyond even after hours to sort solicitors problems out, thank you,...
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Attachments

Review file
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“I agreed a price and contracts were exchanged......”

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Feb 07,2021
Minithumbdown
By: 'A tager'
Feb 07,2021
0 people found
this helpful
I agreed a price and contracts were exchanged - in solicitors hands, we conformed 100% - only to be emailed suddenly that they have a higher offer and will go with the other party if I don't increase my offer- I had by that time ordered ...
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Was this helpful? Yes
By: Holly Sheridan
Feb 08, 2021
View all comments (1)
We are sorry to hear about your negative experience with us here at Ryder & Dutton. We are aware this has caused much distress, unfortunately the corporate client decided to proceed with another purchaser and we have to follow their instructions in these matters. I will pass on your kind words to my colleague Janet and should you wish to discuss the matter any further please don’t hesitate to contact the office ...

“Amazing staff...”

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May 14,2020
Minithumbup
Fran
By: 'Wendy'
May 14,2020
0 people found
this helpful
Brilliant company...extremely helpful and in contact to let you know of any progress...house sold within days of going on the market...unfortunately we were still in lockdown when completed and havent been able to thank the staff personally...you are all amazing...
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“Ryder and Dutton saw the whole sale process t......”

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Mar 20,2020
Minithumbdown
Fran
By: 'john'
Mar 20,2020
0 people found
this helpful
Ryder and Dutton saw the whole sale process through form the start to the end and always kept me in the loop. Excellent service by both Fran and Rory, always there to assist....
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“It is only early days with the sale but I am ......”

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Mar 08,2020
Minithumbup
Holly
By: 'Wendy'
Mar 08,2020
0 people found
this helpful
It is only early days with the sale but I am so happy with the service provided so far. I have been kept up to date with everything from viewings to offers...excellent service by Holly Sheridan...
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By: Holly Sheridan
Mar 09, 2020
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Thank you for the lovely review Wendy! So pleased to have secured you a buyer so quickly and that you're happy with the service so far. ...

“I have had a great experience With Ryder Dutt......”

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Mar 06,2020
Minithumbup
By: 'Judith'
Mar 06,2020
0 people found
this helpful
I have had a great experience With Ryder Dutton ..thanks to Rory he worked hard to get my property completed ... great job thank you...
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“House sold. But I think the price of selling ......”

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Feb 14,2020
Minithumbup
By: 'Damian'
Feb 14,2020
0 people found
this helpful
House sold. But I think the price of selling is to expensive in today market and Internet open to everybody....
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“Rory picked up the speed of the sale and move......”

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Feb 13,2020
Minithumbup
Fran
By: 'Julie'
Feb 13,2020
0 people found
this helpful
Rory picked up the speed of the sale and moved this on for us as the previous staff members moved on and the sale was dragging . Rory was very knowledgeable and able to answer all questions we had, this offered us reassurance during the process. ...
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By: Rory Mckee
Feb 13, 2020
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Thank you so much for your kind review Julie! It was a pleasure working with you. If you need anything in the future please give me a call. ...

“Very good customer care, would definitely rec......”

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Feb 13,2020
Minithumbup
Fran
By: 'Samina'
Feb 13,2020
0 people found
this helpful
Very good customer care, would definitely recommend and use again. Efficient and pleasant service at all times, can't fault any part....
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“Rory and fran were great, regular viewings an......”

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Dec 20,2019
Minithumbup
Fran
By: 'Steve'
Dec 20,2019
0 people found
this helpful
Rory and fran were great, regular viewings and helpful throughout the process, Would recommend Ryder and dutton over other agents I've tried...
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By: Rory
Dec 23, 2019
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Hi Steve thank you so much for your kind review we really appreciate it and if we can help you in the future please get in touch. ...

“Brilliant customer service at every stage...”

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Dec 13,2019
Minithumbup
Fran
By: 'V'
Dec 13,2019
0 people found
this helpful
Fran and Rory have been extremely brilliant throughout the entire sales process. Always available for a chat over phone or in person. Very knowledgeable on the local area and gave some good advice. They were absolutely efficient in promoting the property. Thanks to their superb ...
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By: Fran Whittle
Dec 13, 2019
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Thank you so much for your kind review! We're so pleased you have been happy with our service and glad we were able to find you a buyer so quickly at such a good price! We wish you all the best with your move! ...

“Amazing from start to finish. Tried different agents before Ryder ......”

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Oct 16,2019
Minithumbup
By: 'Stephen'
Oct 16,2019
0 people found
this helpful
Amazing from start to finish. Tried different agents before Ryder and Dutton and didn’t get one viewing. Had viewings within 3 days with Ryder and Dutton. Lisa and the rest of the staff couldn'tdo enough for us. Wouldn’t hesitate to recommend them to anyone ...
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By: Fran Whittle
Oct 16, 2019
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Thank you so much for your kind comments Stephen, we really appreciate your feedback! We’re so pleased to have found you a sale and wish you the best of luck going forward! ...

“Very pleased with the service provided by Lis......”

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Aug 16,2019
Minithumbup
By: 'steven'
Aug 16,2019
0 people found
this helpful
Very pleased with the service provided by Lisa at the Bacup branch.Lisa always called us to keep us up to date with progress.They have sold houses for us in the past and I will be using them in the future.Thankyou...
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By: Lisa Hayhurst
Aug 16, 2019
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Thank you Steven for your kind feedback. We are pleased you were happy with the service you received. We wish you many years of happiness in your new home. Lisa ...

“Lisa @ Bacup Office has been excellent throug......”

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Aug 14,2019
Minithumbup
By: 'Pamela'
Aug 14,2019
0 people found
this helpful
Lisa @ Bacup Office has been excellent throughout the sale of our home. She kept us updated at all times and any queries we had were answered quickly and efficiently. We felt we made the right choice in choosing Ryder & Dutton to sell our property....
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By: Lisa Hayhurst
Aug 15, 2019
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Thank you Pamela for your kind words. We wish you both lots of happiness in your new home- Lisa ...

“Informative and friendly mortgage advice...”

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Jul 30,2019
Minithumbup
Nikki
By: 'Rhiannon'
Jul 30,2019
0 people found
this helpful
I went to see Nikki at the Bacup branch this morning for a mortgage renewal. She was informative, friendly and understood my mortgage needs. We went through all the the available options for the future of my mortgage and I was able to make an ...
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By: Nikki Cockcroft
Jul 30, 2019
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Thank you for your kind review Rhiannon, I am so glad we were able to make it so straightforward for you. I will see you again in a few years time! Thanks, Nikki ...

“Definitely Recommend...”

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Jul 09,2019
Minithumbup
By: 'Angie'
Jul 09,2019
0 people found
this helpful
Moving house is stressful - there's so much to think about, but our negotiator at Ryder Dutton, Lisa Hayhurst, took care of everything! She made the process so much easier to deal with - she was so friendly and well organised. She liaised with both ...
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Attachments

Review file
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By: Lisa Hayhurst
Jul 10, 2019
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Thank you for such a kind review. It has been a pleasure working with you. Best wishes to you both in your new home. Lisa ...

“Brilliant service!...”

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Jun 14,2019
Minithumbup
Janet
Susan
By: 'Jane'
Jun 14,2019
0 people found
this helpful
I can't fault the service I've had as a buyer from Ryder & Dutton, Bacup. Everyone is very friendly, helpful and efficient and nothing is too much trouble. Janet has kept me informed every step of the way and It's made buying my new house a ...
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By: Janet Warsap
Jun 19, 2019
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Thank you Jane for your kind words on behalf of Susan and myself. We are pleased that you found the service we provided as a team, to be efficient. We strive to provide the best possible customer service for all our clients. Best wishes in your new home, Janet & Susan. ...

“Fantastic customer service...”

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May 31,2019
Minithumbup
Alice
By: 'Abbey'
May 31,2019
0 people found
this helpful
We have just advertised our house with yourselves after having a terrible experience with another local estate agent. We were originally going to consider a few estate agents to advertise our property however Ryder & Dutton were the quickest to respond and after meeting Alice I ...
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By: Alice Powell
Jun 12, 2019
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Thanks so much for the positive review Abbey! I'm really glad you feel you have the confidence in Ryder & Dutton to sell your property and we will do everything we can to make sure this experience is much better than previous! Thanks! ...

“Helpful, friendly and professional...”

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May 25,2019
Minithumbup
Janet
By: 'Jilly'
May 25,2019
0 people found
this helpful
From the minute we made the viewing appointment from a great distance to viewing the property and speaking to Janet and the team the service we have received as buyers was impressive to say the least. When we viewed the property the agent let us ...
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Comment on agent fees
We didn't pay as buyers
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By: Janet Warsap
Jun 19, 2019
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Thank you Jilly for your lovely review. We are pleased to see you were impressed with how we work. We always aim to be as informative as possible and to make purchasing as stress free as possible. Best wishes on your new home and also your travels! Janet ...

“problems dealt with quickly and efficiently...”

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May 15,2019
Minithumbup
Rachael
Sarah
By: 'mr'
May 15,2019
0 people found
this helpful
An absolute pleasure to deal with Rachael and Sarah, they are always friendly and courteous while offering a professional service. Would recommend Ryder and Dutton due to the service we have received from these two young ladies, they are a credit too your company...
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Comment on agent fees
good service reasonable price
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By: Sarah Green
May 16, 2019
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Good afternoon Peter What a lovely review, we are so pleased that you have been happy with the service that we have served yourself over several years Good luck with the move. Regards Sarah and Rachael ...

“Fantastic service...”

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Apr 09,2019
Minithumbup
Janet
By: 'Manxie'
Apr 09,2019
0 people found
this helpful
Very professional, and friendly staff. Janet was excellent in keeping us informed of the progress of our sale from start to finish. Answered all enquiries quickly and efficiently. A great asset to the company. All staff very helpful...
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Comment on agent fees
Very good prices
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By: Janet Warsap
Apr 11, 2019
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Thank you so much for your lovely review. It has been a pleasure working with you to sell your house. Best wishes, Janet ...

“Very helpful...”

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Apr 05,2019
Minithumbup
Janet
By: 'Matt'
Apr 05,2019
0 people found
this helpful
Janet kept me informed all the way through the purchase of my new house. She was always available to answer any questions I had in a friendly professional manner. Big thank you!...
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Comment on agent fees
N/a
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By: Janet Warsap
Apr 11, 2019
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Thank you Matt for taking the time to review us. It was great to work with you on your purchase. We wish you all the very best of luck in your new home, Janet. ...

“Excellent service...”

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Mar 20,2019
Minithumbup
Alice
Janet
By: 'LizD'
Mar 20,2019
0 people found
this helpful
I dealt with Alice and Janet in the Bacup office and I found them both helpful, friendly, efficient and responsive. Alice viewed our property and gave us sound and sensible advice. Once up for sale, Janet took over as our main contact and service and ...
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Comment on agent fees
OK
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By: Janet Warsap
Apr 11, 2019
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Thank you Liz! We were very happy to assist you in marketing your house and so pleased we have found you the perfect buyer. Best wishes, Janet. ...

“Bad service...”

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Mar 11,2019
Minithumbdown
By: 'Declan'
Mar 11,2019
1 people found
this helpful
Not very happy with the service. Was meant to view a property and was not notified that let was agreed. So traveled all the way from Rochdale to find out on the day I phoned up the agency for them to tell me that the ...
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By: Gareth Hunt
Mar 11, 2019
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We pride ourselves on our customer service and I am really sorry that on this occasion you did not meet our own high standards. It is our policy to contact all applicants that had been due to view a property if it is Let Agreed in order to cancel their viewing but on this occasion we missed contacting you to advise you that the property had just been let agreed. I thank you for your feedback so that we can ensure that we act on this so that this doesn't happen again. ...

“First class service throughout...”

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Feb 22,2019
Minithumbup
Alice
Janet
By: 'C'
Feb 22,2019
0 people found
this helpful
Fantastic service from the whole team at all stages of the process. Friendly, reassuring and knowledgeable staff who kept me informed about every step of the sale. Many thanks for making it seem so easy....
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Comment on agent fees
Seem to be about the going rate
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By: Janet Warsap
Feb 26, 2019
View all comments (1)
It was a pleasure dealing with you Ms Dolan! Thank you for the lovely review, it was lovely of you. Good luck in your new venture and please don't hesitate to contact us if ever we can be of assistance. ...

“Excellent very friendly...”

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Feb 01,2019
Minithumbup
Janet
By: 'Friendly,'
Feb 01,2019
0 people found
this helpful
Very helpful, made the process stress free. Thank you for all your hard work. Definitely would recommend and we would be using them again...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Janet Warsap
Feb 08, 2019
View all comments (1)
Thank you for your review. I am pleased we helped to make the process stress free. We hope you settle into your new surroundings quickly. Please keep us updated with the changes you have planned! Best wishes in your new home, Janet. ...

“Brilliant service, can't fault these ladies...”

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Jan 30,2019
Minithumbup
Janet
Alice
By: 'Phoenix'
Jan 30,2019
0 people found
this helpful
We have recently completed a very difficult and protracted purchase, due to an awkward vendor. At all stages of the process Janet was reliable, efficient, honest and approachable. Regardless of what was going on we always felt reassured that she was doing everything within her ...
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By: Janet Warsap
Feb 08, 2019
View all comments (1)
What a lovely review - thank you so much for you kind words. It was a very challenging sale, but if all purchasers were as calm and patient as yourselves it would be heaven! Please do let us know how you get on from time to time and you know where we are should you ever need us, Janet ...

“Highly recommend...”

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Jan 24,2019
Minithumbup
Alice
Janet
By: 'Michael'
Jan 24,2019
0 people found
this helpful
Really quick getting the property on the market from our first meeting, always keep you updated about the sale/enquires and are happy to help with any questions you may have....
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By: Janet Warsap
Jan 26, 2019
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Thank you Michael for taking the time to review us. It has been a pleasure working with you on the marketing of your property. I am pleased you have found your experience positive so far. Thank you once again, it is much appreciated, Janet. ...

“Very professional service and kept informed at all stages of the sale....”

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Jan 22,2019
Minithumbup
Janet
Alice
By: 'Michelle'
Jan 22,2019
0 people found
this helpful
Excellent service from all the staff at this branch. Seamless from start to finish and completed within 12 weeks from start to finish....
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
By: Janet Warsap
Jan 26, 2019
View all comments (1)
Thank you Michelle for your lovely review. I wish all sales flowed as easily as yours did! It was a pleasure marketing your property and please do let us know if we can ever help in the future. We wish you luck with your move, I hope it works out for you. Janet ...
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Last updated at 2:03 PM 23/03/2022 by allAgents

Awards won by Ryder & Dutton, Rossendale OL13 8EX



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