94% sales valuation accuracy
96% sales fee satisfaction
96% lettings valuation accuracy
91% lettings fee satisfaction
May 31,2016
May 31,2016
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Poor managed service. A let down to its client in securing justified recovery of damages and irresponsible control on contractor repairs costs and monitoring such works. Results are negligence and high costs to landlord
Comment on agent fees
Fees and charges did not justify managed spend i
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Jun 01, 2016
Please can you contact me by email regarding your comments so I can look into this matter?Thank you
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Latest Reviews
14th Aug 2024
reviewed by 'Paddy'
13th Aug 2024
reviewed by 'Wayne'
12th Aug 2024
reviewed by 'Jonty'
5th Aug 2024
reviewed by 'Vasile'
1st Aug 2024
reviewed by 'Dr Alice Manson'
31st Jul 2024
reviewed by 'Alex'
Opening Hours
Address
Leonard Leese
230 Borough High Street
Southwark,London
Greater London
SE1 1JX
020 7015 1360, 020 7015 1369
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 96% | £65,000 | £550,000 |
| Lettings | 96% | 91% | £315 | £3,667 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 171 | 2 | 327 | 20 | 55 | 1 | 71 | 2 | 27 | 7 |
Areas covered
- SE1
- SE11
- SE16
- SE17
- E1
- EC
- WC
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 14,2024
Aug 14,2024
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Toby has been unbelievably helpful in our search for a flat in London. Really quick turnarounds and was flexible enough to meet us on a Sunday to give us the keys and help us move in...
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Aug 13,2024
Aug 13,2024
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I had a great experience with looking for an apartment to let with Toby! He was super helpful and responsive throughout the process and went above and beyond!...
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Aug 12,2024
Aug 12,2024
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Toby is an experienced letting agent with a thorough understanding of the rental market in the central London area. He knows what rent prices are realistically achievable -- even if they sound insanely high -- and knows how to spot potential problems before they become ...
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Aug 05,2024
Aug 05,2024
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Toby was super helpful throughout whole sale process. He was a sales agent for the flat that we bought and we decided to continue to use him for rentals . Even sale took some time due to legal a docs from the seller - Toby was ...
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Aug 01,2024
Aug 01,2024
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Toby has always been helpful, communicative and effective when it has come to property re-letting.
We've rented out our flat through Leonard Leese for over fifteen years and have always been very satisfied with the service they offer, and how responsive and helpful they've been...
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Jul 31,2024
Jul 31,2024
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Renting from overseas is a fairly daunting experience. But Toby was communicative and helpful, going so far as to ring me personally after our relocation agent put us in touch. Toby was forthcoming with information and easy to deal with via phone and email.
Toby ...
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Jul 27,2024
Jul 27,2024
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Toby has been brilliant again with the renting of my property. I've used LL previously and they've always been pleasant, responsive and helpful. I'd recommend....
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Jun 28,2024
Jun 28,2024
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Toby and the LL team have been great throughout the process of selling our property. We purchased the property through them, let it through them and eventually sold it through them too - always been a pleasure to deal with you all the way through!...
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Jun 11,2024
Jun 11,2024
0
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Several positive experiences renting with the help of Toby. As I have needed different flats in the area, one bed and two bed furnished. Toby has always offered me quality properties with attentive landlords. One of those properties was fully managed so I had more ...
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Jun 03,2024
Jun 03,2024
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I thoroughly recommend Leonard Leese. Much better than other letting agents we used in the past and subsequently to sell the property. Toby has been an absolute pleasure to deal with. He is on the ball, dealing with matters promptly and efficiently. It makes such ...
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May 30,2024
May 30,2024
0
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Had some unexpected complications arise during my tenancy due to a conflict with a neighboring flat and Lenni-Mai and Claudine went above and beyond as my property managers to ensure that my interests were taken care of and the problem was sorted!
Would most definitely ...
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May 28,2024
May 28,2024
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Brilliant experience renting a new property through Leonard Leese, with full credit to Toby! The entire process has been extremely smooth, with helpful updates throughout and great response times. Toby has been an amazing point of contact, very friendly and professional service, and always getting ...
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May 23,2024
May 23,2024
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Toby and all the Leonard Leese staff have been an enormous help to me. Living remotely from the property they have taken all the pain out of the entire letting and management process.
Highly recommended!!!!...
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May 20,2024
May 20,2024
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Toby was utterly brilliant! He was calm, kind, transparent and extremely helpful. We definitely recommend him. Without hesitation....
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May 17,2024
May 17,2024
0
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I can't recommend Leonard Leese highly enough! They made selling my apartment an absolute breeze. From start to finish, their team was professional, responsive, and truly went the extra mile. They took care of everything, kept me informed every step of the way, and ultimately ...
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May 17,2024
May 17,2024
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Smooth, professional, knowledgeable, friendly service. Know the local market well....
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Nov 15,2023
Nov 15,2023
0
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I am writing to share my experience with Leonard Leese, Borough Office, which was unfortunately less than satisfactory. My aim is to provide an honest account of my tenancy to aid future tenants in making an informed decision.
Delayed Response to Urgent Repairs: Within a ...
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Nov 13,2023
Nov 13,2023
0
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Says the things you want to hear but fails to keep to promises. When I first spoke with Toby I thought he was a nice guy. However, when it actually came to the important aspects of communicating and mediating the process between us (the tenants) ...
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Oct 19,2023
Oct 19,2023
0
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Kieran was very supportive and understanding during our rent process...
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Oct 19,2023
Oct 19,2023
0
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Very straight forward and efficient would definitely recommend this agent...
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Mar 23,2023
Mar 23,2023
0
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We engaged Leonard Leese when we saw an advertised property online, we went to their Borough office and the first person we spoke to was Toby. From the start he was very approachable and knowledgable. From that day everything has been so smooth and much ...
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Nov 08,2022
Nov 08,2022
0
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Lenni is a very friendly and efficient house manager. Although we have only moved in for half a month, she has helped us with a lot of tricky issues, including repairs and missing furniture. Because of her, the communication process between us and the landlord ...
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Nov 10, 2022
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Thank you for taking the time to leave a review for Leonard Leese, we really appreciate your feedback and will be sure to pass on your comments to our team. ...
Nov 08,2022
Nov 08,2022
0
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Dominic helped us (two international graduates) secure a flat we could have only dreamt of. He was kind, helpful and attentive to our specific circumstances. He did an excellent job liaising with the landlord and made the process seemless and smooth. We would highly recommend ...
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Nov 10, 2022
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Thank you for taking the time to leave a review for Leonard Leese, we really appreciate your feedback and will be sure to pass on your comments to our team. ...
Nov 07,2022
Nov 07,2022
0
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I’m living a one bed apartment and the location is really good. Dominic was being friendly, efficient and helpful the whole time . Everything got sorted within one week since I my offer got accepted by landlord....
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Nov 10, 2022
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Thank you for taking the time to leave a review for Leonard Leese, we really appreciate your feedback and will be sure to pass on your comments to our team. ...
Nov 05,2022
Nov 05,2022
0
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Toby is always very helpful and responses to my enquiries quickly, and most gratefully all keeps me updated of the progress whenever my property is looking for new tenants.
I am very happy with his performance and highly recommend him for lettings and other properties ...
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Nov 10, 2022
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Nov 04,2022
Nov 04,2022
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Moses is incredibly professional and promptly replied to every question I had. He made the whole process easy.
Very positive experience....
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Nov 10, 2022
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Nov 02,2022
Nov 02,2022
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Toby has been our letting agent on behalf of Leonard Leese for three years since we moved back to Australia. As a landlord based overseas, one has to rely totally on the skills and integrity of the letting agent to ensure that one's property is ...
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Nov 02, 2022
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Nov 02,2022
Nov 02,2022
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Toby is one of the best ,he has looked after our property for over three years . Everything is done efficiently and he quickly provides answers to any questions that we have .
He is a credit to Leonard leese...
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Nov 02, 2022
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Nov 02,2022
Nov 02,2022
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The apartment tour, move in and the whole process was smooth. Moses was particularly easy to deal with, and very professional....
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Oct 31,2022
Oct 31,2022
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Toby inspires trust and has been completely straightforward over all our dealings with our 2 properties. It's not so common....
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Nov 02, 2022
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Landlord Fees
Let only service
9.6% (inc. VAT), Pay Upfront (Fees are not negotiable)Tenant find only service, equal to 8% + vat.
Last updated on 04/06/2019, 12:31 PM by C SandersFull Management Service
18% (inc. VAT), Pay Upfront (Fees are not negotiable)Tenant find and management service equal to 15% + vat
Last updated on 04/06/2019, 12:31 PM by C Sanders - ManagerPending
12% (inc. VAT), Pay Upfront (Fees are not negotiable)Tenant find and rent collection service equal to 10% + vat
Last updated on 04/06/2019, 12:31 PM by C Sanders - ManagerTenancy Agreement
£180 (inc. VAT), Pay Upfront (Fees are not negotiable)Drawing up of tenancy agreement.
Last updated on 04/06/2019, 12:31 PM by C Sanders - ManagerPending
£120 (inc. VAT), Pay Upfront (Fees are not negotiable)Arranging of gas certificate for the property.
Last updated on 04/06/2019, 12:34 PM by C Sanders - ManagerPending
£144 (inc. VAT), Pay Upfront (Fees are not negotiable)Arranging an Energy Performance Certificate.
Last updated on 04/06/2019, 12:38 PM by C Sanders - ManagerPending
£120 (inc. VAT), Pay Upfront (Fees are not negotiable)Register the deposit with The Deposit Protection Scheme or Flatfair Zero Deposit Scheme.
Last updated on 04/06/2019, 12:38 PM by C Sanders - ManagerPending
£90 (inc. VAT), Pay Upfront (Fees are not negotiable)Inspection of the property and report provided.
Last updated on 04/06/2019, 12:38 PM by C Sanders - ManagerPending
£120 (inc. VAT), Pay Upfront (Fees are not negotiable)Arrangement of Legionnaires Certificate.
Last updated on 04/06/2019, 12:40 PM by C Sanders - ManagerPending
£270 (inc. VAT), Pay Upfront (Fees are not negotiable)Full property inventory for a one bedroom property. This will increase by £10.00 for each additional bedroom.
Last updated on 04/06/2019, 12:41 PM by C Sanders - ManagerPending
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)Arrange a check out at the end of the tenancy.
Last updated on 04/06/2019, 12:56 PM by C Sanders - ManagerChange of Sharer
£300 (inc. VAT), Pay Upfront (Fees are not negotiable)Let only service only - Where there is a change of tenant during a tenancy, the landlord will pay to the agent a fee of £250.00 + vat in order to facilitate the change of tenant.
Last updated on 04/06/2019, 12:43 PM by C Sanders - ManagerVendor Fees
Pending
2% (inc. VAT), On Completion (Fees are not negotiable)Selling your property through Leonard Leese. A fee of 2% will be due upon completion of the sale.
Last updated on 04/06/2019, 1:04 PM by C Sanders - ManagerTenant Fees
Holding Deposit (per tenancy)
One weeks holding deposit is taken to secure the tenancy and will be deducted from the overall move in monies.
Last updated on 04/06/2019, 12:32 PM by C Sanders - ManagerChange of Sharer
Replacement of tenant - A charge of £50.00 (incl of vat) will be due per tenant that is replaced during the tenancy. If there are any further costs incurred by the agent in order to facilitate the change of tenant, these costs will be provided to the tenant and invoices provided to confirm such costs.
Last updated on 04/06/2019, 12:32 PM by C Sanders - ManagerPending
Where a tenant or tenants break their fixed term agreement, costs incurred by the landlord to re-let the property will be chargeable to the tenants, this will include payment of fees the landlord has paid to Leonard Leese to let the property.
Last updated on 04/06/2019, 12:33 PM by C Sanders - ManagerLost Keys
Tenants are to pay for replacement keys, fobs or security keys for their property if they are lost or stolen during the tenancy. this also includes mailbox, bicycle sheds, refuse cupboards and car parking.
Last updated on 04/06/2019, 12:32 PM by C Sanders - ManagerTenancy Deposit
Tenants are to pay a deposit of five weeks rent where the annual rent is under £50,000.00.
If the annual rent exceeds £50,000.00 a maximum deposit of six weeks rent will be due.
Default Rent Payment
If a tenant/tenants default on their rent payment, interest charges of 3% above the Bank of England base rate in interest on the late payment of rent will be due from the date the payment is missed.
Last updated on 04/06/2019, 12:32 PM by C Sanders - ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:26 PM 02/03/2017 by allAgents
Best Letting Agent in SE1 
Leonard Leese only use reputable, reliable and trustworthy companies to carry out repairs and have used the same companies for over six years as a result of their relationship with us.
Leonard Leese will not make any refunds where work quoted for was carried out as per the agreed estimate and approved prior to the contractor completing the repair.