100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
May 27,2016
May 27,2016
9
people found
this helpful
this helpful
Me and my partner lived in this property for over a year! With the help of Julie (an agent for Alfred pallas) we were shown this property on a whim and loved it! Ideal location and Julie was more than helpful.
It is not until we have moved out of the property we have had issues! Lack of communication and money issues being the main concerns! We have been moved out of the property for 6 weeks now and have spent 6 weeks chasing up our deposit. This also included a month on top of these 6 weeks where the landlord had plenty of notice!
There was viewings arranged whilst we still lived at the property which we had kindly agreed too and then agents not showing up. No word of cancellation. Or potential tenants showing up and me having to show them around my property! Having two strangers in my house when I am alone and pregnant was definitely not what I agreed too nor is it professional on Alfred pallas' behalf!
We then had a viewing before we moved out where they had to check the standard of the house-to which I was told we had actually improved the property and everything was fine and the deposit would be sorted soon as!
Lost count of how many phone calls we had to make chasing up the agents. We had to hire 2 vans on separate occasions costing a total of £220 of our own money to take away things from the property. Even though when we moved in there was items left! And as well as working full time and being pregnant had to go back to the property to empty things from the back yard. We had no issue doing this and did as the landlord has asked!
Finally today we have sorted our deposit. After chasing up phone calls and not having any phone calls or voicemails (as they were claiming to have left) the agent have deducted money from our deposit for a carpet cleaning bill! No mention of this has ever been said before. They have had plenty of time to ask us to clean the carpets or replace anything! The lady I spoke to was highly unprofessional. Never returned calls. Has both mine and my partners contact numbers and email and new address and we've had no calls, letters or voicemail. Safe to say I would not use Alfred pallas for any lettings in future. Credit where it is due most the ladies there are lovely. Seems like the higher up 'managers' are the ones who need to be more polite to their tenants and definitely more professional and learn how to communicate efficiently!
It is not until we have moved out of the property we have had issues! Lack of communication and money issues being the main concerns! We have been moved out of the property for 6 weeks now and have spent 6 weeks chasing up our deposit. This also included a month on top of these 6 weeks where the landlord had plenty of notice!
There was viewings arranged whilst we still lived at the property which we had kindly agreed too and then agents not showing up. No word of cancellation. Or potential tenants showing up and me having to show them around my property! Having two strangers in my house when I am alone and pregnant was definitely not what I agreed too nor is it professional on Alfred pallas' behalf!
We then had a viewing before we moved out where they had to check the standard of the house-to which I was told we had actually improved the property and everything was fine and the deposit would be sorted soon as!
Lost count of how many phone calls we had to make chasing up the agents. We had to hire 2 vans on separate occasions costing a total of £220 of our own money to take away things from the property. Even though when we moved in there was items left! And as well as working full time and being pregnant had to go back to the property to empty things from the back yard. We had no issue doing this and did as the landlord has asked!
Finally today we have sorted our deposit. After chasing up phone calls and not having any phone calls or voicemails (as they were claiming to have left) the agent have deducted money from our deposit for a carpet cleaning bill! No mention of this has ever been said before. They have had plenty of time to ask us to clean the carpets or replace anything! The lady I spoke to was highly unprofessional. Never returned calls. Has both mine and my partners contact numbers and email and new address and we've had no calls, letters or voicemail. Safe to say I would not use Alfred pallas for any lettings in future. Credit where it is due most the ladies there are lovely. Seems like the higher up 'managers' are the ones who need to be more polite to their tenants and definitely more professional and learn how to communicate efficiently!
Comment on agent fees
Not bad fees...we paid 180 administration fees Deposits is where the issues lie
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Latest Reviews
19th Jun 2023
reviewed by 'Dale'
26th Apr 2022
reviewed by 'Jonathan'
23rd Mar 2022
reviewed by 'Karen'
11th Mar 2022
reviewed by 'John'
5th Oct 2021
reviewed by 'R Hodgson'
30th Jul 2021
reviewed by 'Christine Whelam'
Opening Hours
Address
Alfred Pallas
64 Sea Road
Sunderland
Tyne and Wear
SR6 9DB
01915 482166
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £167,000 | £240,000 |
| Lettings | 100% | 99% | £495 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 4 | 0 | 3 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 19,2023
Jun 19,2023
0
people found
this helpful
this helpful
Jonathan, Ann & the team have been absolutely outstanding. All at Alfred Pallas have gone above and beyond and have been excellent in their approach, friendliness, helpfulness, communication, professionalism and all round excellent attitude and couldn’t do enough for myself and my wife....
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Apr 26,2022
Apr 26,2022
0
people found
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Great service from start to end. Dealt with Ann and communication and sale progression was brilliant. Really good service and will use again....
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Mar 23,2022
Mar 23,2022
0
people found
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We were selling a property as executors and found Ann very helpful with regular updates. Property sold in 2 weeks. As I had very little time due to work, all viewings and contact with prospective buyers were handled by the agent. All staff very approachable....
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Mar 11,2022
Mar 11,2022
0
people found
this helpful
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I was dealing with Vivian at the boldon Alfred Pallas, she was extremely helpful and very lovely on the phone, she went the extra mile being the middle man between both solicitors to help quicken the deal that both buyer and seller wanted, highly recommend...
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Oct 05,2021
Oct 05,2021
0
people found
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Everyone at Alfred Pallas goes above and beyond to provide excellent customer service. They’ll go the extra mile to make your experience an easy and pleasant one. Would highly recommend!...
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Jul 30,2021
Jul 30,2021
0
people found
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Excellent service from start to finish. They were professional and friendly throughout a very stressful time. They are a credit to the industry and I would highly recommend them...
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“Experienced, dedicated professionals who delivered service with empathy and understanding...”
Oct 03,2018
Oct 03,2018
0
people found
this helpful
this helpful
I recently sold my mothers flat in Whitburn via Alfred Pallas and all staff demonstrated empathy, dedication and good communication throughiut the process. They delivered on their promises.
A good agent that I am happy to recommend...
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Comment on agent fees
Fair fees, you get what you pay for.
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Jul 21,2018
Jul 21,2018
1
people found
this helpful
this helpful
I cannot fault any part of the service I've received from all the Alfred Pallas staff from start to finish. I was in the very difficult position of moving my elderly dad from Sunderland to Thatcham in West Berkshire to live close to me. All ...
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Comment on agent fees
Very reasonable for any customer but especially for my dad considering all the extra effort the staff put in.
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May 27,2016
May 27,2016
9
people found
this helpful
this helpful
Me and my partner lived in this property for over a year! With the help of Julie (an agent for Alfred pallas) we were shown this property on a whim and loved it! Ideal location and Julie was more than helpful.
It is not until ...
read full review
read full review
Comment on agent fees
Not bad fees...we paid 180 administration fees Deposits is where the issues lie
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 9:31 AM 08/10/2019 by heather heather
