0% sales valuation accuracy
0% sales fee satisfaction
50% lettings valuation accuracy
38% lettings fee satisfaction
May 27,2016
May 27,2016
13
people found
this helpful
this helpful
Myself and my partner rented a property through the Agent Scargill Mann and co' I wish to highlight the poor service we have experience in particular, when we vacated the property. The agent conducted a final inspection as per our agreement, which I attended. We were verbally told that the inspection showed no areas of concern accept a mark on the carpet which may be just a wear and tear' mark. But we should anticipate most certainly the majority of our deposit back. To quote the inspector the property has been left in exceptional condition."
From that inspection the property owner/landlord, disputed the inspection report and made allegations (not the mark on the carpet) that resulted in the deposit deductions totalling up to £650! When I asked the Inspector and agent, they said that they stand by their original report but they have an obligation to cost up the work that the land lord has disputed.
This was frustrating as we entered an agreement with the agent and not with the landlord. Despite several phone calls and unanswered emails, we were eventually advised by the Agent that the only route would be to appeal through DPS.
We have started this process and have asked for a copy of the final inspection and the photographic evidence of the damage.
The agent will not supply this to us, even though we paid significant administration fees.
The appeals form asks for a signed copy of the tenancy agreement (with both parties signatures) and an invoice/ payment evidence of the deposit, we have asked for this and the agency will only supply this if we pay a further £10 administration fee.
I would never use their service again, I would never recommend them to a friend or colleague. Do not make the same mistake that we did.
From that inspection the property owner/landlord, disputed the inspection report and made allegations (not the mark on the carpet) that resulted in the deposit deductions totalling up to £650! When I asked the Inspector and agent, they said that they stand by their original report but they have an obligation to cost up the work that the land lord has disputed.
This was frustrating as we entered an agreement with the agent and not with the landlord. Despite several phone calls and unanswered emails, we were eventually advised by the Agent that the only route would be to appeal through DPS.
We have started this process and have asked for a copy of the final inspection and the photographic evidence of the damage.
The agent will not supply this to us, even though we paid significant administration fees.
The appeals form asks for a signed copy of the tenancy agreement (with both parties signatures) and an invoice/ payment evidence of the deposit, we have asked for this and the agency will only supply this if we pay a further £10 administration fee.
I would never use their service again, I would never recommend them to a friend or colleague. Do not make the same mistake that we did.
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Latest Reviews
17th Sep 2024
reviewed by 'Jenny'
30th Mar 2023
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4th Aug 2022
reviewed by 'Curtis-Rhys Richards'
15th Sep 2021
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reviewed by 'Josie Martin'
20th Jan 2021
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Opening Hours
Address
Scargill Mann & Co
4 St James Street
Derby
Derbyshire
DE1 1RL
01332 207720
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £140,000 | £600,000 |
| Lettings | 50% | 38% | £495 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 3 | 6 | 0 | 1 | 0 | 2 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 17,2024
Sep 17,2024
0
people found
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I have let several properties through Scargill Mann & Co over the past ten years and have always received the most professional and competent assistance throughout the whole letting process, I will continue to use their services for any further lettings in the future....
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Mar 30,2023
Mar 30,2023
5
people found
this helpful
this helpful
The sales side of the business is closing in April andi s it any wonder, what with them being hard to reach and never answering the phones or emails, qoting outrageous fees, as a potential seller I quickly learned I would be better of elsewhere, ...
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Aug 04,2022
Aug 04,2022
1
people found
this helpful
this helpful
I think they should be advising landlords that no allowing tenants with fortnightly weekend visits is discrimination and completely unprofessional.
Secondly, they did not call me back to tell me that I had been declined and I was about to set off on a 5 hour ...
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Sep 15,2021
Sep 15,2021
0
people found
this helpful
this helpful
Anna Edmund's and the team at Scargill Mann & Co Derby were very professional,polite and willing to help in every way they could to make our move go through quickly and efficiently with the least amount of stress possible,Anna especially with the amount of ...
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Apr 01,2021
Apr 01,2021
0
people found
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Professional service from the first contact with the team at Scargill Mann &co. The process to rent was efficient and quick.
I rented a house, which they managed, and issues reported were dealt with quickly and professionally. Unfortunately, I had to end my tenancy due ...
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Jan 20,2021
Jan 20,2021
0
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On the button, know the market, efficient and effective, Holly is great! Don't need the full 20 words says it all!!...
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Dec 19,2018
Dec 19,2018
5
people found
this helpful
this helpful
I made the mistake of renting a house in Littleover for £770pcm from these thieves for 2 years putting up with 22 concurrent days without heating that I had to get the council involved, and 8 concurrent days without a working toilet on a previous occasion - which ...
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Nov 30,2018
Nov 30,2018
3
people found
this helpful
this helpful
Scargill Mann & Co should be avoided at all costs. I let them manage my rental property. They never dealt with any of my tenants problems. They were shockingly bad at communicating with both the tenants and myself. A complete waste of a monthly fee. AVOID!!!...
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Comment on agent fees
Way too much for doing nothing!!!
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Sep 28,2018
Sep 28,2018
3
people found
this helpful
this helpful
I didn't think estate agents were allowed to photoshop photos...I think that's illegal isn't it? Anyway, we were looking for a house with open fires (I have wanted them since I was a girl) and viewed a house with loads of fireplaces. The photos ...
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May 29,2018
May 29,2018
2
people found
this helpful
this helpful
The Derby branch very rarely answer the phone. I have called on numerous occasions over the past month and they answer around 1 in 10 calls. In addition, when I put an offer in for a property they did not call me to tell me it had ...
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Apr 27,2018
Apr 27,2018
3
people found
this helpful
this helpful
They treat their tenants like they are something that have just scraped off of the bottom of their shoes. Absolutely shocking the way they bully their tenants. We ended up having to change the locks to stop them coming in as and when they wanted. ...
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Comment on agent fees
Bad. They will try to change you when your contract ends to renew it. Do not pay, contracts go onto a periodic contract for free by law!
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May 27,2016
May 27,2016
13
people found
this helpful
this helpful
Myself and my partner rented a property through the Agent Scargill Mann and co' I wish to highlight the poor service we have experience in particular, when we vacated the property. The agent conducted a final inspection as per our agreement, which I attended. We ...
read full review
read full review
Comment on agent fees
Bad
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Apr 20, 2018
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(1)
Would agree, the service from Scargill Mann has been atrocious (except for Ian who checks the property every 3 months, he's been a gem) - I've been waiting a week now for any contact at all after final inspection.
They're incredibly landlord - centric, haven't given me any help at all, and here I am waiting for £1,000 to be returned. ...
Nov 11,2014
Nov 11,2014
11
people found
this helpful
this helpful
Avoid Scargill Mann at all costs!....
They have young inexperienced office staff who have no real knowledge of the property market and or the ins and outs of sales and procedures etc.
Can be difficult to get through to anyone on the phones and twice ...
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Jul 17,2014
Jul 17,2014
6
people found
this helpful
this helpful
Incredibly unprofessional.
We had booked through Scargill & Mann to view 3 properties in Derby. Not one thing went smoothly during this viewing. So much so that we didn't even view any of the properties.
The first two properties were apartments, both in the same block. So ...
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Mar 20,2014
Mar 20,2014
9
people found
this helpful
this helpful
Please avoid this letting agent.
Prior to moving out the agent showed two prospective tenants around the flat. On the first occasion I had been away from the flat for a week and returned to find the flat unlocked. It had therefore been left unlocked ...
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What agent could do to change your mind?
I think the best way this agent could improve is either by shutting down or employing decent staffAttached Filesnbsp;
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Jan 08,2014
Jan 08,2014
4
people found
this helpful
this helpful
Terrible. Repairs were either not done at all (leaking roof for two whole years) or done very shoddily and reluctantly. Despite inspecting my property every couple of months and finding no problems, indeed complimenting me on the excellent state I kept the house in, they ...
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What agent could do to change your mind?
If the agent had repaid me for being a good tenant by a) doing repairs when necessary and to a good standard b) repaid a fair proportion of the deposit I would feel like I had been treated fairly.Attached Filesnbsp;
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Nov 10,2013
Nov 10,2013
5
people found
this helpful
this helpful
The agent took over my property from the previous letting company. The service was awful, maintenance either never happened or took months. We had leaking windows and damp, and it took a month to have our heating system replaced after it broke down eight times. ...
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What agent could do to change your mind?
Provide basic service, like answering client emails and taking good care of your properties.Attached Filesnbsp;
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Mar 12,2013
Mar 12,2013
8
people found
this helpful
this helpful
I am totally disappointed with this letting agent. All of what they are looking for is taking money with extremely poor service. The communication was always terrible and to get to the person you need to speak with you have to put some time. After ...
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They're incredibly landlord - centric, haven't given me any help at all, and here I am waiting for £1,000 to be returned.