100% lettings valuation accuracy
13% lettings fee satisfaction
May 24,2016
May 24,2016
5
people found
this helpful
this helpful
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my life have been utter hell and I cannot warn you strongly enough against this unprofessional agency with no care for their tenants and the complete inability to comply with legal requirements.
I work as a surveyor so I have a very good idea of what landlord's responsibilities are. The landlord is even worse than the agency and the agency back up his relentless lies and law-breaking to a despicable level. Our flat is in a very bad state of repair and the previous tenants spent their whole tenancy complaining of the same issues and the landlord lies and partakes in personal slander and delays beyond all reasonable limits (5-6 months for a serious external leak is one example). He always chose to use his 'own contractors' to come over. The resulted in a plethora of different people coming over and on most occasions not to 'fix' but to 'inspect'. They all agreed that various items needed replacing however this was then relayed to me via the landlord that the items worked fine. he blamed every single person to avoid taking responsibility. Items which broke during our tenancy: both toilets, oven needed replacing, one serious emergency leak for which I have not been refunded even though he knew for 14 months of the issue, boiler, external serious leak, dishwasher never worked, washing machine was broken for 5 months and I eventually had to replace at my own cost.
I also wasted 6 full days of work or annual leave to wait in for contractors who never showed up. as a tenant he attempted to make me look difficult about everything, claiming I obviously had not rented a flat before and that as a surveyor I should 'know that it is the tenant's responsibility to maintain all the items in the flat'. Personal and professional slander of me to all parties involved with the flat and even to my housemate.
The point I am making is that the agency ignored for the most part the emails I sent them and sided with the landlord every single time and had no concern for our welfare. the boiler had been shown to have numerous faults and is extremely old. it has to be reset everyday. the landlord has refused to provide a carbon monoxide monitor and even when our health is at risk, the agency still do nothing. what is the point of them if they do not enforce the landlord's responsibilities. his delays and deceits there is not enough words in the world to explain how extensive they were. I am completely baffled why this agency represent him and clearly have no professional dignity and I am surprised they are allowed to operate. it is also clear why the landlord uses them as he knows he can get away with anything and treats his covenants in an arbitrary manner. we also get debt collection letters arriving for him at the flat. they are planning to relet the flat the day after our tenancy ends (22 July), which allows no time for a new washing machine, dishwasher or boiler to be installed. new tenants will have no idea until it's too late and the whole saga will start up again where the landlord will pretend he had no idea and will blame the agency for not informing him. this is completely false. I have 150+ pages of evidence I am sending to the agency to support my reduction of the rent to recoup my costs. the sad thing is that in October 2015 I also sent a very professional letter highlighting the clauses contravened in the lease as well as the inventory clearly showing dilapidations however I received no response from FJL. so unprofessional.
and I will be pursuing a lengthy complaint against this agency following moving out tonight. I worry for people's safety and it sounds dreadful but it seems like it would take for someone to actually die in that flat for anyone to do anything. any lawyer will laugh at the landlord or the agency if they try and protest to me reducing my rent as it is clear as day what has happened.
I know this is a long review but I really feel I need to warn everybody out there to stay away from Felicity J Lord. They like destroying people's lives and all they care about are their poxy 10% rent collection fees. they bring shame to the property industry and I will not be backing down until they have apologised to, compensated me and agreed to not represent the landlord.
It has caused me severe emotional and financial stress, with tears and sleepless nights becoming the norm. AVOID AVOID AVOID. I'm coming to get you FJL.
I work as a surveyor so I have a very good idea of what landlord's responsibilities are. The landlord is even worse than the agency and the agency back up his relentless lies and law-breaking to a despicable level. Our flat is in a very bad state of repair and the previous tenants spent their whole tenancy complaining of the same issues and the landlord lies and partakes in personal slander and delays beyond all reasonable limits (5-6 months for a serious external leak is one example). He always chose to use his 'own contractors' to come over. The resulted in a plethora of different people coming over and on most occasions not to 'fix' but to 'inspect'. They all agreed that various items needed replacing however this was then relayed to me via the landlord that the items worked fine. he blamed every single person to avoid taking responsibility. Items which broke during our tenancy: both toilets, oven needed replacing, one serious emergency leak for which I have not been refunded even though he knew for 14 months of the issue, boiler, external serious leak, dishwasher never worked, washing machine was broken for 5 months and I eventually had to replace at my own cost.
I also wasted 6 full days of work or annual leave to wait in for contractors who never showed up. as a tenant he attempted to make me look difficult about everything, claiming I obviously had not rented a flat before and that as a surveyor I should 'know that it is the tenant's responsibility to maintain all the items in the flat'. Personal and professional slander of me to all parties involved with the flat and even to my housemate.
The point I am making is that the agency ignored for the most part the emails I sent them and sided with the landlord every single time and had no concern for our welfare. the boiler had been shown to have numerous faults and is extremely old. it has to be reset everyday. the landlord has refused to provide a carbon monoxide monitor and even when our health is at risk, the agency still do nothing. what is the point of them if they do not enforce the landlord's responsibilities. his delays and deceits there is not enough words in the world to explain how extensive they were. I am completely baffled why this agency represent him and clearly have no professional dignity and I am surprised they are allowed to operate. it is also clear why the landlord uses them as he knows he can get away with anything and treats his covenants in an arbitrary manner. we also get debt collection letters arriving for him at the flat. they are planning to relet the flat the day after our tenancy ends (22 July), which allows no time for a new washing machine, dishwasher or boiler to be installed. new tenants will have no idea until it's too late and the whole saga will start up again where the landlord will pretend he had no idea and will blame the agency for not informing him. this is completely false. I have 150+ pages of evidence I am sending to the agency to support my reduction of the rent to recoup my costs. the sad thing is that in October 2015 I also sent a very professional letter highlighting the clauses contravened in the lease as well as the inventory clearly showing dilapidations however I received no response from FJL. so unprofessional.
and I will be pursuing a lengthy complaint against this agency following moving out tonight. I worry for people's safety and it sounds dreadful but it seems like it would take for someone to actually die in that flat for anyone to do anything. any lawyer will laugh at the landlord or the agency if they try and protest to me reducing my rent as it is clear as day what has happened.
I know this is a long review but I really feel I need to warn everybody out there to stay away from Felicity J Lord. They like destroying people's lives and all they care about are their poxy 10% rent collection fees. they bring shame to the property industry and I will not be backing down until they have apologised to, compensated me and agreed to not represent the landlord.
It has caused me severe emotional and financial stress, with tears and sleepless nights becoming the norm. AVOID AVOID AVOID. I'm coming to get you FJL.
Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
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Opening Hours
Address
Felicity J Lord
4 Copper RowTower Bridge PiazzaShad Thames
Bermondsey,London
Greater London
SE1 2LH
020 7089 6490
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 13% | £600 | £1,733 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 1 | 7 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
- SE1
- Shad Thames
- SE16
- Bermondsey
- Borough
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 06,2022
Dec 06,2022
0
people found
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This message goes out to all landlords dealing with the Lettings of the Felicity J Lord Shad Thames branch .
I'm also a landlord this is my experience with them .
They found me a tenant last year , that's all I wanted them to do , i manage ...
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May 14,2020
May 14,2020
2
people found
this helpful
this helpful
These are the worst estate agents do not use. They try to catch you out on technicalities wherever they can and even if you spot it before them, they still double down and use scare tactics. It's clear they've been trained to operate like this ...
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Jan 29,2019
Jan 29,2019
0
people found
this helpful
this helpful
Great service by Monika & Inga while letting a place in Shad Thames. First, they were very clear about what I should expect as a landlord, managing my expectations to the higher end of the range. Second, they were able to meet these expectations, securing a ...
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Market
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May 14,2018
May 14,2018
0
people found
this helpful
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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May 14,2018
May 14,2018
0
people found
this helpful
this helpful
We have had nothing but trouble with this agent since we moved in. We have only been there 6 months. They initially told us all repairs would be done before our move-in date, they weren't. We then had to have a lot of back and forth ...
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Comment on agent fees
ridiculously high fees that were not made clear from the start
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May 24,2016
May 24,2016
5
people found
this helpful
this helpful
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my ...
read full review
read full review
Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
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May 25, 2016
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(1)
Hi Harriet,
We're very sorry to hear about your poor experience with us. Please get in touch with our help team at [email protected] who can help investigate these matters for you further.
Regards,
Ross ...
Dec 15,2014
Dec 15,2014
3
people found
this helpful
this helpful
The agency is only good at signing contracts.
We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were ...
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What agent could do to change your mind?
Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).Attached Filesnbsp;
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Jan 06, 2015
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Hello
I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at [email protected] so we can investigate.
Many thanks
Melanie Smith
Customer Relations Manager ...
Sep 02,2014
Sep 02,2014
6
people found
this helpful
this helpful
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others.
The whole process from start to finish has been a nightmare. Alexandra, who dealt ...
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Sep 24, 2014
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(1)
Hello,
We're really sorry to hear about your experience. Please can you email the details to [email protected] and we will look in to this for you.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Aug 01,2014
Aug 01,2014
1
people found
this helpful
this helpful
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new ...
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Aug 01, 2014
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Hello,
We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full details including property details and your full name to [email protected] so we can investigate the issues you've been having.
Please accept our apologies once again.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Feb 20,2013
Feb 20,2013
6
people found
this helpful
this helpful
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons.
We decided to have a look at a few places to see what was out there.
On our first day of looking, we got a call ...
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Mar 01, 2013
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I dealt with wapping branch and i myself had a very bad experience with them. being a professional letting agency, i would expect the agents to deal with us professionally but they were not straightforward, never respond to emails on time and even disclosed some information to us about the properly. they were horrible and i will definitely never use them in the future. ...
Nov 14,2012
Nov 14,2012
4
people found
this helpful
this helpful
We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the ...
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Nov 18,2010
Nov 18,2010
3
people found
this helpful
this helpful
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments.
I am writing this sat in my apartment for the last time. Tomorrow is my ...
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Nov 23, 2010
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(1)
Hi Tor Erik Linnerud
I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to do this then please do email me the details to [email protected]
...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Send to Customer Relations Manager
Last updated at 5:03 PM 22/09/2015 by Chris Lee
We're very sorry to hear about your poor experience with us. Please get in touch with our help team at [email protected] who can help investigate these matters for you further.
Regards,
Ross