83% sales valuation accuracy
83% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction
May 19,2016
May 19,2016
0
people found
this helpful
this helpful
I was very disappointed with the sales process, we were promised a lot when the house was taken on. However, when it actually came to the sale of the property it was poor. We were told we had 9 viewings one Saturday, and one person turned up... Was told it was probably down to the weather!! This was clearly just a lie. Tghroughtout the process we were getting told one thing by one and another by someone else.. Typical lies.. be honest, there is no point lying!!
Ben was a good salesman when it came to the signing up process, said all the right things, that's why I signed and agreed an exorbitant fee. When it came to viewings we had some young lads doing them.. They were poor, forgot to show them parts of the house or tell them about key features i.e Solar Panels, A Garage, Side Access.. I think to sell the property it helps if you speak to the buyers, talk to them about the area, the house... not just open the door and go... here's the kitchen, lounge, bed room 1 etc etc..
At this point I felt I could have done a better job and quite frankly we did. The man that brought it in the end was someone my wife showed around as the estate agent that was there was late and when he was there was pointless.
We finally got a purchaser!! I had to then negotiate with another estate agent and agreed to discount our property to get the sale through or we would have lost our new house. Something I thought our agent would have done but didn't feel this was happening.
In all the sales process was a shambles, not helped by the poor quality service provided through Prospect in Wokingham who we were buying from and our purchaser was selling through. They had 3 deals on the table and I felt there were too many lies and the service was not what I was promised and ultimately almost lost us the house.
However, credit where credit is due.. once the manager of Wokingham Prospect was fired, due to being awful, and I kicked up a fuss about the time the whole process was taking Ben took the bull by the horns and pro-actively sorted the exchange and completion process.
This is the only reason they are getting one star, this is purely for Ben's work in the final two weeks during the final process.
Apart from that, I would suggest use an online agent as the above process cost me a lot of money and do not feel I got any of the service the cost warranted.
My advise would be avoid...
Ben was a good salesman when it came to the signing up process, said all the right things, that's why I signed and agreed an exorbitant fee. When it came to viewings we had some young lads doing them.. They were poor, forgot to show them parts of the house or tell them about key features i.e Solar Panels, A Garage, Side Access.. I think to sell the property it helps if you speak to the buyers, talk to them about the area, the house... not just open the door and go... here's the kitchen, lounge, bed room 1 etc etc..
At this point I felt I could have done a better job and quite frankly we did. The man that brought it in the end was someone my wife showed around as the estate agent that was there was late and when he was there was pointless.
We finally got a purchaser!! I had to then negotiate with another estate agent and agreed to discount our property to get the sale through or we would have lost our new house. Something I thought our agent would have done but didn't feel this was happening.
In all the sales process was a shambles, not helped by the poor quality service provided through Prospect in Wokingham who we were buying from and our purchaser was selling through. They had 3 deals on the table and I felt there were too many lies and the service was not what I was promised and ultimately almost lost us the house.
However, credit where credit is due.. once the manager of Wokingham Prospect was fired, due to being awful, and I kicked up a fuss about the time the whole process was taking Ben took the bull by the horns and pro-actively sorted the exchange and completion process.
This is the only reason they are getting one star, this is purely for Ben's work in the final two weeks during the final process.
Apart from that, I would suggest use an online agent as the above process cost me a lot of money and do not feel I got any of the service the cost warranted.
My advise would be avoid...
Was this helpful?
Yes
Yes
Jun 09, 2016
We are disappointed that the service you received was not to the standard that we pride ourselves on. Please contact the Director, Ian Macbeth on 0118 979 7770, to arrange a meeting to go over the points raised.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
27th Jan 2023
reviewed by 'Holly Brown'
20th Jul 2022
reviewed by 'Trevor'
31st Mar 2019
reviewed by 'Lynne'
23rd Jan 2017
reviewed by 'N/A'
19th Jan 2017
reviewed by 'Michelle'
Opening Hours
Address
Prospect Estate Agency
399 Reading Road
Winnersh
Berkshire
RG41 5LT
0118 979 6661
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 83% | £222,000 | £715,000 |
| Lettings | 0% | 50% | £1,300 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 2 | 5 | 38 | 6 | 18 | 2 | 6 | 7 |
Areas covered
- RG10
- Winnersh
- RG14
- Sindlesham
- RG17
- RG18
- RG19
- RG2
- RG5
- RG6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Jan 27,2023
Jan 27,2023
0
people found
this helpful
this helpful
Abi showed me around a property in Winnersh recently. She was absolutely lovely, easy to talk to whilst being completely professional. I found her to be very knowledgable of the house and surrounding areas which is something I have found to be an issue with ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20,2022
Jul 20,2022
0
people found
this helpful
this helpful
We have recently completed on a house that we purchased through Prospect, while we are happy with the property and initial service we received after the first month there was little to no communication meaning I was constantly having to chase to find any inform ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 31,2019
Mar 31,2019
0
people found
this helpful
this helpful
During our long search for a property, we encountered many agents. NONE measured up to David and Ryan's professionalism.
They were on the ball from start to finish in selling our home but when we viewed properties through other agents, we felt so let down, ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Nov 06,2017
Nov 06,2017
0
people found
this helpful
this helpful
Am writing to say how delighted I have been with the professionalism and expert role Prospect Wiinnersh have undertaken in the sale of our property. I have dealt with many Estate Agents over the years and this agency has definitely been the most effective I ...
read full review
read full review
Comment on agent fees
Worth their fees
Was this helpful?
Yes
Yes
Jan 09, 2018
View all comments
(1)
Thank you for sharing your positive experience with our team in Winnersh. ...
Jan 23,2017
Jan 23,2017
0
people found
this helpful
this helpful
We recently bought our new home, advertised through Prospect. We found Hannah to be really helpful during the time it took to exchange and complete.
When I picked up the keys, there was a beautiful bouquet of flowers for us too, which was a lovely ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24, 2017
View all comments
(1)
Thank you for the five stars ...
Jan 19,2017
Jan 19,2017
0
people found
this helpful
this helpful
Hannah has been fantastic throughout the purchase of our new property, she has kept us up to date and has been invaluable in liasing with solicitors....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24, 2017
View all comments
(2)
Thank you for the five stars. ...
Jun 17,2016
Jun 17,2016
0
people found
this helpful
this helpful
Ben was organised, attentive and hard-working. We felt he did his professional (and successful) best for us in a complex situation - a very refreshing change from other agents we have known.
Well done Prospect!...
read full review
read full review
Comment on agent fees
What was quoted was what we paid.
Was this helpful?
Yes
Yes
Jun 20, 2016
View all comments
(1)
Thank you for the five stars ...
May 19,2016
May 19,2016
0
people found
this helpful
this helpful
I was very disappointed with the sales process, we were promised a lot when the house was taken on. However, when it actually came to the sale of the property it was poor. We were told we had 9 viewings one Saturday, and one person turned ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 09, 2016
View all comments
(1)
We are disappointed that the service you received was not to the standard that we pride ourselves on. Please contact the Director, Ian Macbeth on 0118 979 7770, to arrange a meeting to go over the points raised. ...
May 09,2016
May 09,2016
0
people found
this helpful
this helpful
Ben and all the staff at Prospect were fantastic. What can I write except very very good!
Ben got us a fantastic price on our property and all the guys, especially Thomas, were all very helpful not just on the phone, but also on viewings.
...
read full review
read full review
Comment on agent fees
Fees were competitive
Was this helpful?
Yes
Yes
May 09, 2016
View all comments
(1)
Thank you for the recommendation. ...
Apr 12,2016
Apr 12,2016
0
people found
this helpful
this helpful
Did sell my house through the agent but not kept in the loop being top of the chain after Adele left without my knowlege. Had to comunicate myself with all the parties involved in the chain to get completion in the end. Did not rate ...
read full review
read full review
Comment on agent fees
Poor for the work actually done.
Was this helpful?
Yes
Yes
Mar 01,2016
Mar 01,2016
2
people found
this helpful
this helpful
I was selling my property through another agent and was subject to a spurious booking by C* T* (possibly others too, but I cannot evidence that) combined with a marketing campaign by B* H* encouraging me to move my business to Prospect Estate Agency. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2015
Oct 09,2015
0
people found
this helpful
this helpful
This agent went above and beyond, even though it was the Camberley branch that sold the property, it was Adele who was on hand to answer all my questions and kept me informed on the progress of the sale. There were a lot of problems ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19, 2015
View all comments
(1)
Thank you for the positive comments. ...
Oct 01,2015
Oct 01,2015
0
people found
this helpful
this helpful
Adele contacted me to introduce herself after we had accepted the offer on our house. She has been a 'god send' in liaising with other agents and solicitors and keeping us updated with where we are in the process. I actually feel quite relaxed as ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05, 2015
View all comments
(1)
Thank you for the five stars ...
Aug 17,2015
Aug 17,2015
0
people found
this helpful
this helpful
I wasn't overly impressed with the services for selling my house, it took ages to sell, we have tonnes of no shows, I often ended up showing around people by myself as prospect were too busy etc. However Adele in the after sales team was ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19, 2015
View all comments
(1)
Whilst we are delighted that the service from Adele was amazing, we are very disappointed that you had so many 'no shows' and that our staff were not available to undertake viewings. Please contact me so that I can look into this more fully. Hilary Tinsley Support & Operations Manager, 0118 907 3128 or [email protected] ...
Jul 15,2015
Jul 15,2015
0
people found
this helpful
this helpful
We were first time buyers and Prospects made the whole process really easy from beginning until the end. Adele was always on hand to keep us informed of what was happening and what we needed to do next, she made dealing with our solicitors much ...
read full review
read full review
Comment on agent fees
Agents fees were very competitive
Was this helpful?
Yes
Yes
Jul 16, 2015
View all comments
(1)
Thank yo for sharing your 'excellent service' experience and for the five stars. ...
Jun 22,2015
Jun 22,2015
0
people found
this helpful
this helpful
Ben Hamlin, the branch manager over valued the property and didn't deliver on the promises he made regarding the services they offered. Once he had us "signed up" he showed no further interest in the sale of the property and left it to Hugo and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 16,2015
May 16,2015
1
people found
this helpful
this helpful
We decided to sign with Prospect Winnersh in February 2015 as we were looking to sell our property. After a reasonable sales pitch from Ben Hamlin the branch manager who promised us all sorts of wonderful things, we went eith Prospect.
That was more or less ...
read full review
read full review
Was this helpful?
Yes
Yes
May 19, 2015
View all comments
(1)
We are sorry that you have not experienced the service that we pride ourselves on and there were problems with viewings. All viewing should be confirmed with the vendor and this has been reiterated to the team. We did book 36 viewings whilst marketing your property but regretfully some people do not attend or cancel, even though we do contact them the day before the appointment to check that they are going to attend. We wish you every success with your onward move and are sorry that we were una ...
May 06,2015
May 06,2015
0
people found
this helpful
this helpful
The engagement with Prospect was professional throughout the transaction from the initial valuation through the sales process. Our regular weekly update calls with Hugo were very welcome and helped move along what ended up a more complicated transaction than we originally envisaged. Of the estate ...
read full review
read full review
Was this helpful?
Yes
Yes
May 06, 2015
View all comments
(1)
Thank you for the five stars. ...
Apr 07,2015
Apr 07,2015
0
people found
this helpful
this helpful
Very supportive and friendly, let me ask lots of stupid questions and kept me calm.
Took the time to call us and also very active on email which was great as it reduced number of visits to the office!...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 08, 2015
View all comments
(1)
Thanks you for the five stars ...
Mar 20,2015
Mar 20,2015
0
people found
this helpful
this helpful
The service, support & efficiency we received from Hugo (Chapman) & Adele (Jode) were excellent - second to none. They communicated with us on a regular basis from viewing the property to completion, keeping us in the loop at all times. As for everyone, this was a ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25, 2015
View all comments
(1)
Thank you for sharing your positive experience. ...
Mar 13,2015
Mar 13,2015
0
people found
this helpful
this helpful
We bought our new house via Prospect Estate Agents in Winnersh. Hugo was always available to talk and always responded promptly to emails, which made us feel reassured that progress was being made.
Adele also was a great help, even helping us arrange insurance for ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 16, 2015
View all comments
(1)
Thank you for the recommendation. ...
Mar 11,2015
Mar 11,2015
0
people found
this helpful
this helpful
I have recently purchased 2 properties from Prospect Estate Agency. The sale of both of these properties was overseen by sales progression team and my point of contact was Adele Jode who dealt with solicitors, vendor and myself and kept the process as painless as possible ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2015
View all comments
(1)
Thank you for sharing your comments and we look forward to assisting again you in the future. ...
Mar 07,2015
Mar 07,2015
0
people found
this helpful
this helpful
I was very pleased to have met such a professional invidual as Hugo as my first contact with Prospects. I was treated with great appreciation and the transaction went very smoothly. Overall if I was to ever purchase or sell a property in Berkshire then ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2015
View all comments
(1)
Thank you for the positive comment. ...
Mar 03,2015
Mar 03,2015
0
people found
this helpful
this helpful
Adele went the extra yard for us beyond the standard scope of services. We were very impressed with her follow up services. Hugo was very professional in closing the transaction and also very approachable. A huge thank you to both of you for your kind ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 13, 2015
View all comments
(1)
Thank you for sharing your positive comments. ...
Mar 02,2015
Mar 02,2015
0
people found
this helpful
this helpful
Hugo and Adele at Prospect Winnersh office handled our sale. As with all sales of property, there were a number of challenges along the way compounded by the fact we were managing this from overseas and not able to attend in person. The attitude and ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02, 2015
View all comments
(1)
Many thanks for the recommendation. ...
Feb 10,2015
Feb 10,2015
0
people found
this helpful
this helpful
We bought & sold through Prospect. Firstly we dealt with Ryan the manager, apparently he has been moved to the Camberley office now (poor them) he was a complete bully, he had a very slimy cocky (typical estate agent) attitude. Then we dealt with Hugo, apart ...
read full review
read full review
Comment on agent fees
Too high!
Was this helpful?
Yes
Yes
Feb 16, 2015
View all comments
(1)
We are very sorry that you found one of our staff did not offer the level of service that we pride ourselves on and are delighted that Hugo was so pleasant to deal with. ...
Feb 06,2015
Feb 06,2015
0
people found
this helpful
this helpful
Both Dan and Hugo kept me informed regularly throughout the sale of my property. At all times I found them both very professional and helpful as this is the first time I have sold my house.
I would definitely sell or buy through Propspects again....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 09, 2015
View all comments
(1)
Thank you for the positive review. ...
Feb 02,2015
Feb 02,2015
0
people found
this helpful
this helpful
Overall our sales transaction was really smooth, however, like all sales and purchases, things don't always go to plan - whenever there was a need to communicate with Prospect, Hugo was efficient, returned calls promptly and able to chase people as and when necessary. Hugo ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 09, 2015
View all comments
(1)
Thanks for sharing your positive experience ...
Jan 09,2015
Jan 09,2015
0
people found
this helpful
this helpful
Very helpful and persistant in finding the right buyer for our property. Very supportive when our purchase too longer than expected. Hugo was personally involved in proceedings until completion which we very much appreciated since it's above and beyond what we would have expected his ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 09, 2015
View all comments
(1)
Thank you for sharing your positive comments ...
Dec 21,2014
Dec 21,2014
0
people found
this helpful
this helpful
My husband and I purchased a property through the Winnersh office and have dealt solely with Hugo Chapman. Hugo has been professional, approachable, helpful and a pleasure to deal with throughout this whole process. He has been timely when dealing with issues that have occurred ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 02, 2015
View all comments
(1)
Thank you for posting your positive comments. ...
David
(34)
Roberto
(10)
Fenella
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:09 AM 14/01/2016 by allAgents
