0% lettings valuation accuracy
0% lettings fee satisfaction
May 19,2016
May 19,2016
4
people found
this helpful
this helpful
During my 15 month tenancy at a property, my neighbour (in the same terraced house converted into flats) was moving out, so I rung Net Lets and asked if I could move over 3 months prior to his move. The rent was the exact same amount as what I was paying but this flat was a bit bigger and had more facilities which I wanted. I spoke to Steve on the phone one morning and he was happy to â‚€‚Ëœtransfer me over' and explained that it would be a simple transition and only a 50 pound admin fee would have to be paid. I was really pleased with how easy the move sounded like it was going to be and really looked forward to it. At this stage, I was completely unaware that this seemingly simple process would leave me to be homeless with no where to go!!!
2 whole days before the date of my move, I got a phone call on a Saturday morning from a member of the team explaining that I had to pay a whole new bond for the flat over the way and also a months rent in advance which lead to a total of £1120. I was absolutely mortified that I hadn't been informed of this sooner as it wouldn't have been an issue if someone would have given me some notice! I received not a single apology and they lady's excuse was simply â‚€‚Ëœi'm not sure why this has only just been put on my desk today'. I frantically rung my friends and family to try gather the funds and managed to sort something out and rung the office back 2 hours later (about 12 o'clock on the Saturday) but I was only able to leave a voicemail because they had all finished work for the day!!
In the meantime I posted a distressed and upset review on Facebook as I was left in limbo and had to wait until they opened up again on Monday (The day of my planned move!!).
I received a very rude, arrogant and abrupt call from Tracy on Monday morning. I could barely get a word in edgeways as she told me that since I found their standards unprofessional that I was no longer welcome to sign the contract that morning!!! To this point I had still not received a single apology and felt completely powerless to their appalling and unacceptable decision to leave me with nowhere to live.
I am in an absolute nightmare of a situation at the moment struggling to cope. I am depressed, anxious and can barely sleep. I am yet to receive my £580 bond back after handing my keys into their office today. I will be posting another review about my bond but after seeing other people's reviews I am guessing that I will be robbed blind.
This could all have been avoided if I had received an apology at the first hurdle but it really has been blown completely out of proportion.
2 whole days before the date of my move, I got a phone call on a Saturday morning from a member of the team explaining that I had to pay a whole new bond for the flat over the way and also a months rent in advance which lead to a total of £1120. I was absolutely mortified that I hadn't been informed of this sooner as it wouldn't have been an issue if someone would have given me some notice! I received not a single apology and they lady's excuse was simply â‚€‚Ëœi'm not sure why this has only just been put on my desk today'. I frantically rung my friends and family to try gather the funds and managed to sort something out and rung the office back 2 hours later (about 12 o'clock on the Saturday) but I was only able to leave a voicemail because they had all finished work for the day!!
In the meantime I posted a distressed and upset review on Facebook as I was left in limbo and had to wait until they opened up again on Monday (The day of my planned move!!).
I received a very rude, arrogant and abrupt call from Tracy on Monday morning. I could barely get a word in edgeways as she told me that since I found their standards unprofessional that I was no longer welcome to sign the contract that morning!!! To this point I had still not received a single apology and felt completely powerless to their appalling and unacceptable decision to leave me with nowhere to live.
I am in an absolute nightmare of a situation at the moment struggling to cope. I am depressed, anxious and can barely sleep. I am yet to receive my £580 bond back after handing my keys into their office today. I will be posting another review about my bond but after seeing other people's reviews I am guessing that I will be robbed blind.
This could all have been avoided if I had received an apology at the first hurdle but it really has been blown completely out of proportion.
What agent could do to change your mind?
Rent increase with no reason.Attached Filesnbsp;
Comment on agent fees
Rent increase with no reason.
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Latest Reviews
17th May 2017
reviewed by 'LethalLambo'
19th May 2016
reviewed by 'Lauren'
Opening Hours
Address
Executive Lets (Leeds)
726 King Lane
Leeds
West Yorkshire
LS17 7BA
0113 267 6966
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £575 | £575 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
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- Lettings
- Block Management
- Surveys
- Conveyancing
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- Home Builder
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May 17,2017
May 17,2017
8
people found
this helpful
this helpful
Extremely unprofessional company with loads of hidden fees, extreme nit picking when getting back deposits and very slow response times....
read full review
read full review
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May 19,2016
May 19,2016
4
people found
this helpful
this helpful
During my 15 month tenancy at a property, my neighbour (in the same terraced house converted into flats) was moving out, so I rung Net Lets and asked if I could move over 3 months prior to his move. The rent was the exact same amount as ...
read full review
read full review
What agent could do to change your mind?
Rent increase with no reason.Attached Filesnbsp;
Comment on agent fees
Rent increase with no reason.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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