We have just noticed this comment and have now had time to investigate it fully. It would have been a lot handier and easier if the author of this comment would not have chosen to remain anonymous. We are an approachable agent and always keen to discuss and sort any problems our landlords or tenants have.

We absolutely refute the comments that we are not loyal or respect our tenants. I think that anyone can make up thier own mind by reading the reviews on this site. These are not solely from landlords, but include sellers, buyers and tenants.

We fully appreciate that we can't always get it right and please everyone, but we certainly will always try....

The situation here was that the author's daughter missed a rent payment in July 2016. It was due on the 24th of the month. According to our accounts team, the tenant did say that it had been paid and would obtain proof via her bank and bring it in to show us. On the 23rd August, almost a full month later, the rent had still not been paid and we hadn't had any form of proof from the tenant that the rent had been paid and the bank were at fault.

We can confirm that OUR bank was not at fault and a July payment was not paid at this time.

The tenant had a full month to pay the arrears or prove to us it was a banking mistake or explain if she was having issues paying this particular month. If any of these options were carried out, the landlord would have been informed and the outcome, no doubt different.

Unfortunately, after a month of waiting, the guarantor would have been contacted if applicable and the landlord would have been updated weekly. So, it is not surprising that 2 months notice was given on the 24th August. No rent came in that day, putting the tenant 2 months in arrears.

Would you blame the landlord for giving notice?

To be completely fair to the tenant, she accepted this notice graciously and eventually paid her arrears on the 1st September and then again on the 19th September2016. Quite a lengthy time later.

No proof was ever given that any bank was at fault, ours or the tenants.

As this was an anonymous comment, we cannot be 100% sure that the above situation is linked to this particular author. But luckily, we do not get too many issues like this, therefore we are fairly certain this response is the appropriate one to make to this comment.

They may loyal to the landlord but that's where the loyalties stop. They don't see the tenant as a customer. My daughter paid her rent on time as she had done for the last 5 years. Because of a mix up with lifestyles own bank the funds didn't reach lifestyle. They told my daughter on the Monday, my daughter said she would bring in proof of payment to their bank but before she could and before they had gone to the guareentor for the money they (Nicola) had already contacted the landlord on the Tuesday and recommended giving my daughter 2 months notice. They didn't follow correct procedure, didn't attempt to find out the truth just kicked her and her two children out. I find their lack of professionalism absolutely appalling. I think all landlords and tenants should be warned.