Dear Mr Ali,
Please take note, as an agent we have no preference in taking advantage of tenants in desperate situations. All viewings are block viewings as all offers are placed to owners. In instances of applicants wanting to rush a move in, we only try our level best to achieve the expectation of the client whilst maintaining our company wide procedures. We operate a separate lettings, referencing, paralegal and finance department. All move ins cannot be completed within 7days from point of applicants handing over full documentation meaning the earliest you can move in is 10 days. There are no ‘rush’ move ins within the company to avoid any ambiguity an applicant may have around the property they move into. As a company on certain packages tenants do pay for check outs and landlords pay for check ins, a policy adopted by all major UK reputable estate agents.
Please note, if you had paid for a check out report you are within a managed property. You hold no evidence for fake bidding wars and most importantly, all agency fees and terms of business are disclosed to applicants prior to them placing any monetary deposits meaning, should at any point an applicant not be satisfied with the agency terms or fees they have the option not to proceed further.
I feel from reading your response, you had agreed all of our terms subject to your own personal circumstances and later felt your experience had been too costly. As a business, our costs are determined by our operating overheads and as a consumer you have little if no factual evidence to calculate our operating costs. Please feel free to make direct contact to Century21 via telephone or email and we would be most pleased to take some time out and talk you through the relevant costings and reasons behind them.
Furthermore, from a search of our last 2 months move ins we have no record of a ‘Mr Ali’ and I would kindly request you email [email protected] your full complaint and I assure you it will be investigated in the most professional manor.
Sincerely
Century21