91% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
89% lettings fee satisfaction
May 01,2016
May 01,2016
17
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The behaviour of this branch of century21 has been disgusting in my experience. Beyond horrendous.
I am an experienced landlord, who had multiple properties with this agent. I had one property where the tenants were playing up not paying rent and all sorts, which can happen with tenants which is not a problem. However after the tenants left the property in a derelict state, and querying with the branch as to the tenants forwarding address to pursue, I was told they had no idea where the tenants had gone...within three days of the tenants leaving my property I had traced the tenants at another property rented by Century21 Gants Hill! Fair enough data protection etc. they are unable to provide me with information of where the tenants had got to, but after months of not paying rent and damaging my property they had just moved them into another landlords property they had which led to headache for the next landlord despite Century21 being fully aware that the tenants had just damaged my entire property and not paid rent for many months.
The main objective of this agent is to screw the landlord for as much as possible and screw tenants for admin fees. I have also seen and heard from other landlords how even if a tenant fails the referencing process they still deem the tenant acceptable. So if a tenant cannot afford the rent as long as they pay the admin fee it seems ok to Century21 to put such high risk tenants into properties.
Once I found out about all this agents misdemeanours and being lied to by **, I ended the management of all properties by this agent immediately. Clearly with their actions my business was unappreciated. I have also heard of many other landlords or tenants who have been mistreated by this agent since. Its hard to see how they have any positive feedback from my experience, and I would not be surprised if it was all fake.
If you are a landlord or someone looking to sell their property with this agent, take my advice and cut your losses early by not even appointing them. Instruct a reputable company certainly not Century21s Gants Hill Branch. There are so many estate agents these days some good and some bad and I am afraid this Century21 falls into the bad if not the worst. If it wasn't for Sukh and his actions I would probably still be with this agent, so thank you ** for showing your true colours you have done me a favour!
What made me first instruct them was they seemed nice at the start(oh how things can change) they sold themselves well, along with multiple properties on the portals showing a good hold and knowledge of the area, but since I have realised that most of their properties on the portal do not even exist or are unavailable and are simply to get prospective tenants on their list or to falsely show their market hold. They do probably manage many properties but how many of the landlords or tenants are happy with their service...probably not many and most of them are probably unaware of this site to make comments on them. There rankings on this site are also false as there are many reputable agents not included.
All landlords and clients save yourself the hassle, stress and money by not instructing Century21 Gants Hill.
I am an experienced landlord, who had multiple properties with this agent. I had one property where the tenants were playing up not paying rent and all sorts, which can happen with tenants which is not a problem. However after the tenants left the property in a derelict state, and querying with the branch as to the tenants forwarding address to pursue, I was told they had no idea where the tenants had gone...within three days of the tenants leaving my property I had traced the tenants at another property rented by Century21 Gants Hill! Fair enough data protection etc. they are unable to provide me with information of where the tenants had got to, but after months of not paying rent and damaging my property they had just moved them into another landlords property they had which led to headache for the next landlord despite Century21 being fully aware that the tenants had just damaged my entire property and not paid rent for many months.
The main objective of this agent is to screw the landlord for as much as possible and screw tenants for admin fees. I have also seen and heard from other landlords how even if a tenant fails the referencing process they still deem the tenant acceptable. So if a tenant cannot afford the rent as long as they pay the admin fee it seems ok to Century21 to put such high risk tenants into properties.
Once I found out about all this agents misdemeanours and being lied to by **, I ended the management of all properties by this agent immediately. Clearly with their actions my business was unappreciated. I have also heard of many other landlords or tenants who have been mistreated by this agent since. Its hard to see how they have any positive feedback from my experience, and I would not be surprised if it was all fake.
If you are a landlord or someone looking to sell their property with this agent, take my advice and cut your losses early by not even appointing them. Instruct a reputable company certainly not Century21s Gants Hill Branch. There are so many estate agents these days some good and some bad and I am afraid this Century21 falls into the bad if not the worst. If it wasn't for Sukh and his actions I would probably still be with this agent, so thank you ** for showing your true colours you have done me a favour!
What made me first instruct them was they seemed nice at the start(oh how things can change) they sold themselves well, along with multiple properties on the portals showing a good hold and knowledge of the area, but since I have realised that most of their properties on the portal do not even exist or are unavailable and are simply to get prospective tenants on their list or to falsely show their market hold. They do probably manage many properties but how many of the landlords or tenants are happy with their service...probably not many and most of them are probably unaware of this site to make comments on them. There rankings on this site are also false as there are many reputable agents not included.
All landlords and clients save yourself the hassle, stress and money by not instructing Century21 Gants Hill.
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28th Jun 2023
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27th Sep 2022
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 95% | £75,850 | £660,000 |
| Lettings | 84% | 89% | £650 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 41 | 3 | 36 | 9 | 11 | 0 | 9 | 1 | 5 | 4 |
Areas covered
- IG2
- Ilford
- IG7
- London
- IG1
- Essex
- IG3
- Redbridge
- IG5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 17,2024
Apr 17,2024
0
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Very unprofessional
They don't have properties available which they advertised online and they just capture clients data for marketing purpose on the base of fake advertised properties online, I will not recommend them ever to any one, just waste of time, complete disappointment, very very ...
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Jun 28,2023
Jun 28,2023
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Staff are very kind, friendly and helpful. Overall, a great service....
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Jan 23,2023
Jan 23,2023
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Charlesons is very good in keeping me up to date on my progress in achieving my goal in getting a flat. Very pleased with the service....
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Jan 06,2023
Jan 06,2023
1
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Rude, greedy, and unprofessional. Will try to rip off at the first opportunity. Unpleasant experience with them. I would not recommend dealing with them....
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Nov 16,2022
Nov 16,2022
0
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Excellent experience with Charlesons Agency Team.
Omari and Sharon Rooprai provided a fantastic professional service during the on-boarding into new house. They are treating the tenant very repective manner. Happy with their services....
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Sep 27,2022
Sep 27,2022
0
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The worst agent from the start to the end of our tenancy. Very unreasonable and do everything to make your check in, stay and check out very unpleasant....
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Oct 31, 2022
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(1)
Dear Dimitri,
We are extremely sorry that your experience with us did not live up to your expectations. We take pride in providing excellent customer service and dealing with all our landlords and tenants fairly. You will of course understand that as an ARLA regulated agent, our position is to protect our landlord's interest. During this time we understand that conflicts may arise due to the nature of the industry. However, we assure you that although we are instructed and employed by the ...
Mar 28,2022
Mar 28,2022
0
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I decided to use Charlesons again to rent out my property and so glad I did. They have been fantastic. Dealing with Becky and the team from start to finish has been an absolute breeze. They kept me updated throughout the whole process and found ...
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Oct 31, 2022
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Dear Mrs Kundra,
Thank you very much for taking the time to review our Lettings team.
It is always great to hear Landlord feedback and their positive experiences with Charlesons. It is very rewarding for our team to see that their hard work is appreciated and valued.
We look forward to assisting you again in the future.
Thank you,
Charlesons ...
Jan 17,2022
Jan 17,2022
0
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I have endless praise for the Charlesons team – Rebecca, Omari and Yaseen provided a fantastic professional service from the first time we interacted with them all the way through to our new tenant moving in. As a first-time landlord, I had so many questions – and ...
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Jan 17,2022
Jan 17,2022
0
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I have endless praise for the Charlesons team – Rebecca, Omari and Yaseen provided a fantastic professional service from the first time we interacted with them all the way through to our new tenant moving in. As a first-time landlord, I had so many questions – and ...
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Jan 17,2022
Jan 17,2022
0
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My experience with Charlesons as an agent has been really great from the start of my contract to the end of my contract.
I was abroad when I have searched for a property to rent and the agent has been so helpful (Ash, Rebecca, Kevin) ...
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Sep 19,2021
Sep 19,2021
0
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It was a great experience with the Charlesons' team, they are very professional and friendly. Great letting agent in the town....
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Aug 13,2021
Aug 13,2021
0
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I have dealt with Charlesons Gants Hill for over 3 years now and have pleasure in saying that I am the happiest customer. All the segments handled by Sharon, Becky, Ash and Kevin are most professionally handled....
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Jun 02,2021
Jun 02,2021
0
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When I first viewed the property I wanted to rent, I had seen reviews that Ash and Becky made a great team. I am pleased to confirm this is definitely true. Ash and Becky assisted me with my upcoming move in to my new studio ...
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May 10,2021
May 10,2021
0
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‘’Ash, Becky and the rest of the team are very professional and helpful’’ . I would definitely recommend them to others.
Thank you very much...............
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Apr 30,2021
Apr 30,2021
0
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Ash and Becky are the perfect team! They helped us all throughout the entire process and everything went just really well. The communication is open and they are very responsive to our inquiries. Hats off!...
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Apr 28,2021
Apr 28,2021
0
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Very competent & professional in there service - all dead lines were stuck to & ensured I got the place I wanted! Would recommend to anyone who’s looking to rent ASAP :)...
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Oct 19,2020
Oct 19,2020
0
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Had the pleasure of working with the exceptionally talented staff at Charlesons (Arvinder, Rebecca and Sharon) and was very happy with how they dealt with arranging our tenancy agreement.
The situation was far from straight forward in this instance, but they worked diligently and guided ...
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Oct 05,2020
Oct 05,2020
0
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Have used Charlesons many times, I am really happy with the personal one to one services these guys provide, they worked really hard for us in an unpredictable market. Will be using again....
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Nov 28,2019
Nov 28,2019
0
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Charlesons is a great team of professionals. Under one roof you are provided all the services and in the most professional manner. I am an overseas investor and must say I never felt that I am not around. The team involved me in everything. I ...
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Jun 02,2019
Jun 02,2019
0
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We approached Charlesons last year regarding issues with our (at the time) block management company. Yaseen and Kevin explained all the step clearly on helping us residents take control of our block. Given their expert advice, we managed to have our own RTM company formed ...
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May 30,2019
May 30,2019
0
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I recently opted to renovate one of my property's to a HMO and Kevin and his team of builders had done an amazing job. I have been a client of theirs for 2 years and their property management department is excellent. I was given numerous quotes ...
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May 30,2019
May 30,2019
0
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Charlesons have been managing my property since 2014 and can definitely state that they are incredible. I have to mention that Kevin has taken care of all my property issues and has done so with his high quality maintenance team. I have to mention thanks to ...
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Apr 13,2019
Apr 13,2019
1
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Kevin has been very prompt with his response to the work requests on the property. He has been following up on work and checking if all went well....
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Mar 31,2019
Mar 31,2019
1
people found
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I dealt with Akeel who provided great support from the beginning to the end. he came across professional and understanding from the minute we made contact. Kevin has been a great addition also answering any of my queries within a timely matter and ensuring I ...
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Comment on agent fees
Standard
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Jan 03,2019
Jan 03,2019
4
people found
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Thank you very much Sharon and Kevin for all your support during our tenancy! At all times you delivered a highly professional service! We are going to miss you guys!...
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Dec 12,2018
Dec 12,2018
4
people found
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I have rented my property through Charlesons (@Gants Hill) whilst I stay abroad. The team is extremely friendly and supportive. They have been managing the property for the last 8 years and I must admit they have been an "Angel". They have taken care of all ...
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Dec 06,2018
Dec 06,2018
3
people found
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The team at Charlesons provide a professional service and always deal with problems and queries with a positive attitude. I have mainly dealt with Kevin and Sharon over the last few years and they have always been helpful and courteous and would recommend them both ...
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Comment on agent fees
Good
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Oct 19,2018
Oct 19,2018
3
people found
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Charlesons means for myself - Mr. Kevin Bhurosah because he always is available for any matter related to the flat where I live now. He is excellent managing agent and very professional agent as well. He is very helpful....
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Comment on agent fees
Good
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Oct 16,2018
Oct 16,2018
3
people found
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this helpful
Adam Caunhye provided an excellent service, always there to help.
He is a very reliable person, and his involvement and sound advice made the buying process easier and smoother....
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Comment on agent fees
Very good
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Apr 30,2018
Apr 30,2018
2
people found
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Very good agents - helped me during my tenancy and to get all my deposit back.
Thank you for all your help...
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Comment on agent fees
good
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:22 PM 31/10/2017 by allAgents
Best Letting Agent in IG2 
Please note that each office is independently owned and operated - however, we do take customer service very seriously.
If you would like us to investigate this matter on your behalf, please contact us directly at [email protected]
Kind regards,
CENTURY 21 UK